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bonbon flow made changes - 19/Oct/07 05:17 PM
For the open source devs and the technically inclined:
The crash is a null pointer dereference in idle_startup() in llstartup.cpp. Based on these log lines from a crash report I believe it is happening in STATE_LOGIN_AUTHENTICATE (6) with sAuthUris being empty but trying to access element 0 of the vector. 2007-10-19T19:43:30Z INFO: init_start_screen: Loading startup bitmap... During a "normal" login, there is a line with "rewriteResult: [0]" printed: 2007-10-19T22:56:47Z INFO: LLStartUp::setStartupState: Startup state changing from 3 to 5 During the login of people who crash, however, there is nothing printed by llsrv.cpp Responder::rewriteResult, which makes me think that gLoginURIs is empty. Could this be a network config issue causing ares/SRV lookup to fail? not sure why this was resolved. bonbon flow, please msg me inworld to discuss.
Rob Linden made changes - 19/Oct/07 05:24 PM
Laptop, Core Duo 2Ghz - 2 Go Ram - Nvidia GeForce GO 7300 - Windows XP SP2 - Norton 360 1.2.1.6
ADSL at home, Livebox Orange (ISP, France) Inventel v5.10, 6 Mb/s max 4 Mb/s real, switch PLC on Ethernet plug The viewer crashes after the message "Verifying cache files" and comes to the Second Life Crash Logger window, even after having cleared the cache files (6 attempts). The previous RC viewer worked properly and so does the normal viewer. I sent the crash report. Hope you have enough details. Thanks ! PC Windows Vista Ultimate
Wireless behind hardware firewall (linksys Comcast ISP Router: Linksys Crashes upon login after roughly 3-5 seconds of preview screen and 2-3 seconds of being inworld. OS - Windows XP Media Centre Edition, version 2002, SP2; on HP Pavilion Q1224n
Network - USB 2.0 connection to SpeedStream DSL 'modem', Windows Firewall running ISP - Sympatico (Canada) Video chipset - Intel 910GL (and yes, I know that LL says that SL won't run on it...) running driver v 6.14.10.4421 SL was VERY slow to startup; crash occurred as AV and surroundings were rezzing CPU: AMD K7 (Unknown model) (2191 MHz) (Says the About Second Life dialog.. though I've confirmed this to be an Athlon.)
Memory: 512 MB OS Version: Microsoft Windows XP Service Pack 1 (Build 2600) Network Configuration. At home, no firewall, computer's connection isn't wireless, but it's directed from a wireless router. Internet Service Provider (ISP): Mediacom Router: A Belkin wireless router. The viewer doesn't even begin showing the avatar for me. It just crashes upon showing the progress bar. MacBook Pro, running OS X, 2Gb RAM
at home, no firewall, cable (ISP=roadrunner) to Linksys wireless roouter can log in but system is slow; can't walk, can't tp Dell dual core (affinity not set); XP; NVidia 6800; Netgear DG834GT with firewall + NIS software firewall; BTBroadband (UK); No wireless.
Crash in middle of activity ... lag meter and stats window showed stopped network traffic. I have an ABS computer with an ASUS M2N32-SLI DLXWIFI AM2 mptherboard
2 EVGA 256-P2-N636-AR 7950GT 256M video cards in SLI mode with a total of 512 mb of memory Second Life only registers 256 mb of it as always 2gigs of memory, not using the wifi, Dual core processor AMD Windows firewall, ISP is Windstream, Linksys wired router, DSL Crashes as soon as I hit enter to log in. Screen just disappears and the crash logger send s the info Operating system is XP SP2 PC, XP Home
Home, Sygate Firewall, Not Wireless CableOne Linksys WRT54G well theres a lot more defects than what this is about so you might just make a blanket borked RC release jira entry instead so everyone can see how bad it really is.
Teleporting: camera/client view stays in the location your in while your avatar is sent to the location you teleported to. editing linked prim textures: horizontal and vertical repeats are linked together. can't change one without the other changing to the same value. To be positive:
It does not crash here (although everybody tells me that my system is too old and too weak, pff!): CPU: AMD K7 (Unknown model) (1050 MHz) Network: at home, behind a firewall, DSL: 8000/1152 kBit/s, not wireless +++++++++++++The new viewer candidate runs stable on this system, no crash+++++++++++++++ Thank you very much for the Lag-Meter!!!!
Mac OSX (10.4.10)
iBook G4 home - Comcast broadband cable - wireless - Airport Extreme I have a Dell Inspiron laptop with centrino dual boot processor and 1,5 GB RAM.
OS: Windows XP Home Edition Internet Provider: Belgacom Skynet (I live in Belgium) Internet connection: Wireless through a DLink DI-524, 2.4 GHz router and a Thomson SpeedTouch 530 ADSL modem. Running programs were SL, notepad, iTunes and Skype. Firewall: not one I set up myself, but possible that there is one built in. If you need more information, please let me know. Eruanna Rossini pc vista home premium 64 bit
network config: at home, native vista firewall, pc to dsl router via ethernet cable isp: frontier router: speedstrean 6520 series previous rc worked great, better than the current viewer. system: I have a dual boot system with vista 64 bit aned xp home. SL runs much more stable with vista. Especially when using the RC viewer. XP crashes about every 15 minutes, vista sometimes 3-4 hours with no crashes. Current viewer crashes noticbly more than RC version. OS: XP Pro (32BIT)
Network: Home via ethernet cable from PC to Router, Norton Internet Security 2007 ISP: German Telekom (T-Online) Router: Speedport W700V (Firewall active) Used the same configuration before with RC 1.8.3.(5) and worked fine. System: 1.8.4 crashes after "verifying cache files" and is not installed on the default path. OS: Windows XP Media Center Edition
Network: Adsl 4 / 512 ISP: Kpn Router: Speedtouch 510 Firewall: Windows build in System: Aspire T180 1.18.4 Mac Book Pro
BellSouth/AT&T- 6 mb DSl Sim's - Rivata, Miata No network handshaking.. when I was able to log on was not able to copy/edit or pass on anything from my inventory. People buying stuff from my store were not recieving products, also when I logged in I was not able to load my shape and attachments, had to move to a different sim to load my avatar. now I cannot log on at all. iMac OS X
Version 10.4.10 Cable Modem, High Speed 5-6 Mbs ISP Shaw Internet No Fire wall No router. Hardware Overview: Machine Name: iMac GeForce FX 5200: Chipset Model: GeForce FX 5200 all crashed being experienced are related to the following : *
PS: I would also like to point out that the missing gestures problem is still present.
PPS: Also I would like to point out a critical error made in the Wiki. at the fast timers section says: First, you'll need the Client menu on: It should be saying: First, you'll need the Client menu on: Please note that the Mac InTel and Mac OS X are NOT the same operating systems and there for do NOT use the same key commands. Mac InTel is a fairly New windows compatible mac OP system. who's system is able to use some windows based software. Your operating system: WinXP SP2
Your network configuration: Home - Active Armor (XP), nvFirewall (med setting), and my router's built in firewall. (yes all three running). The name of your Internet service provider (ISP): RoadRunner The type of router you have: D-Link DI-524 Wireless. GPU: 2 nVida 7600GS 126M (256M total) cards in SLI FullScreen 1440x900 75Hz CPU: Intel D Dual Core @ 3.20GHz RAM: 3 Gigs DDR2 MoBo: ECS nForce 570 SLIT-A No crashes, during my time on last night. Issues I noticed last night as I was logged on, but not necessarily attributed to the new release candidate: 1) slower rez times when moving from sim to sim, especially when using a TP/LM 2) unable at times to make a single long jump, had to intermediate jumps to get to my final destination 3) have been having to manually rebake to get clothes to show properly (new with this release candidate) Nothing else comes to mind. Ok. I get an invariable crash on starting up, which occurs at the 'Logging In' phase. The progress bar goes through the Verifying Cache correctly, but as soon as it hits 'Logging In' there is an instant crash to desktop.
Operating System: Windows XP, SP 2 I have 2Gb RAM, and my video card is the Nvidia 6800GS, Gold Edition Yep, I can't get in at all to the new candidate,PC, WIN XP, single pc at home on ADSL ethernet connection with a firewall, ISP: pipex (UK), no router due to it only being one pc
In comment to Rascall Ratelle and the client menu:
On some Linux systems (At least mine that runs KDE) you need to press ctrl-SHIFT-alt D to get around other internal commands. That should be added too as a hint. OK another report, actually a good one (I hopes that it can help tracking down the issue)
On my main system it runs fine right now. Computer specs: 1,6 GHz P4, 768M ram. Nvidia Gforce 4 (of all old cards!) FPS at mid day around 4-5 (Usually stays between 3-6 depending on network load in the country and SIM carachteristics.) Finally, the RC login spash screen works compared to the 1.18.5.3 final release that don't. LOL Dell E521, 3GB RAM, ATI X1300, MS Windows Vista Ultimate
ADSL connection via LAN-NIC, ISP: Versatel/Germany Router: Sphairon JDR 454 Windows XP SP2
Verizon DSL High speed Nividia graphics card At home I crash at login next time i try to connect it says region is in log out process then i try again it says last session is logging out then starts all over again has been since midnight eastern time last nght Window XP SP2
Cox Communications Cable Nvidia ge-force 7300 no fire wall Custom port on router Router is: ARRIS DOCSIS 1.1 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 02 VENDOR: Arris Interactive, L.L.C. BOOTR: 5.01 SW_REV: 5.0.50D MODEL: TM502G Random crashes through out and MUCH lag ! https://jira.secondlife.com/browse/VWR-2813#action_30749
That was my original input. Now, I have crashed 3 times in less than 2 hours. Happened after having had SL running most of the day, since about 5am SLT. I am unable to log on from my laptop.
I'm using Windows XP However I also have a desktop which is also Windows XP, at home, no firewall, road runner... but not wireless and I can log in fine. I even tried downloading it again. crashed four times
running xp on wireless cable internet on a dell E1505 laptop i am upgrading this to show-stopper, as i am no longer able to use 1.18.4 Release Candidate Viewer. Viewer Crashed every time it starts up. This issue has rendered the viewer unusable. Switching to main viewer I have already provided my info.
Rascal Ratelle made changes - 20/Oct/07 11:04 PM
Windows XP Home SP2
At home Zone Alarm Pro (allows all SL)no router Comcast 6 Mbps cable Dell 8250 2.5Ghz Radion 9700 TX Crashed at least half a dozen times 10/20 alone 2 or 3 on login Microsoft Windows Vista Home Premium
Wireless, no firewall, home laptop IE7 hopes this is the router..is not good at computers..may have two? Mobile Intel(R) 965 Express Chipset Family and.. another with the same one but the appears like its "off" in a wat because most of the information is N/A I posted a duplicate issue to
The summary is as follows: Environment: AMD Athlon(tm) 64 Processor 3800+ Description: When attempting to log in, the process crashes with a segmentation fault. I have sound and optional OpenGL extensions disabled in the shell script for testing purposes. Console log snippet/Stack trace follows: 2007-10-20T19:46:43Z INFO: init_start_screen: Loading startup bitmap... Program received signal SIGSEGV, Segmentation fault. I should add that even though I have an Athlon 64 cpu, I'm running a 32 bit kernel and userspace. 2.6.20-16-generic #2 SMP Sun Sep 23 19:50:39 UTC 2007 i686 GNU/Linux Oh yes, and I have 3mbit/768kbit Verizon DSL with an Actiontec GT704WG DSL router. The computer is attached via wired ethernet, and the router is set up to DMZ to this computer.
Hi !
Hangs on startup and never starts Mac OS X 10.4.10 Tiger MacMini Core Duo 1.8 GHz, 2 Gb RAM Ethernet connection to Patton Router, public fixed IP forwarded to internal private IP. ISP: Wana Enterprise Release Candidate issues my arse!
I don't use RC versions, not after the last time something like this happened. But I'm getting the damndest collection of errors, handshake failures, login failures, packet not received, DNS errors, you name it - I got it.! AND every time, immediately after the error, I get logged out. Ah well, I suppose that's a handy way of avoiding yet another 'session terminated improperly' statistic? I'm using 1.18.2(1), with no intention of changing until there's a mandatory release - I'm fed up with crap releases. Between them and crap server updates you don't know where you are with SL any more. So, less of the 'it's the latest RC' rubbish. It isn't. As usual, it's the useless grid. Oh, and it's XP SP2, 3ghz Core2Duo, nVidia 8800 Ultra, 2 Gig Ram. Netgear DG834N running wireless (don't even THINK about it - it's been running like this for months with no problems except Level 3, which is normal for them, and LL screwups - which are also normal for them...) connected to an 8mbps ADSL that runs at 5.5-6mbps And so, another SL-less day... The Client doesn't crash immediately, but after a few minutes of activity, while Alt-Zooming or (often) when watching videos.
So sad, since I absolutely need video for ZKM sim... Gentoo Linux, with all ffmpeg and gstreamer related stuff at ~x86 Crash on log-in
iMac G5 (Power PC)
Sardonyx Linden made changes - 22/Oct/07 10:32 AM
Could someone please give us some sort of update or status report on this? I haven't been able to log on with my laptop since Friday, and it's getting a little ridiculous. This is far too long for a problem of this magnitude to be going on, and all I see are more reports and no responses. I might be a little more patient if we were at least being kept up to date on what steps are being taken to fix the problem, any causes that have been ruled out, and any progress made. It's very much interfereing with my use and enjoyment of SL by limiting when I can access it!
i agree with ashleigh, it has been hours since her comment and days since the viewer came out. Please could we have an update? (previously posted my crash info )
I am also crashing...
Most of the time it will crash when the camera view has to move through a wall. This will cause the program to freeze. Hubby has noticed a problem running the new RC only under one condition:
He was running the RC just find until he did so, and while it was installed, the new RC wouldn't run for ****. Once he UN-installed the new Beta, the RC ran just fine again.
lindenrobot made changes - 23/Oct/07 01:54 PM
lindenrobot made changes - 23/Oct/07 01:54 PM
i don't have the new havok4 beta installed, still can't get past verifying cache
 Thanks for the suggestion though Alexandra! Maybe i should try installing the beta one then uninstalling it...stranger things have been known...
When logging in, Shift Ctrl Y to access the noon light closes the viewer.
PC Vista 2007
at home Bellsouth DSL I can not access anything, nor get into the "in world". I am new to this and I'm getting extremely frustrated. Is there anyone who can help? OS = Windows XP Pro, SP2
Network = Home, no firewall, cable ISP = COMCAST Router = Netgear Cable Modem Gateway Additional info Graphic card = Nvidia GEForce 7950 GTOC 256 MB PCIX SLI with latest driver. I have crashed every time I've logged in since 19 October using either Candidate Release 1-18-4 or Regular Release 1-16-0-6. The avatar never completely renders and can only either spin in place or walk forever through the bottom of the universe. I have tried several tricks such as clearing the network cache and switching off the Avatar Vertex Program. Nothing seems to work. I have run several bandwidth tests through Toaster.com and have consistently had throughput of 1.5 to 5 Mbs. Submitted 27 October, 2125 hours EST Corwyn OS= windows xp SP2
Network= Home ,firewall=Zone alarm pro, adsl ISP=BT router= BT home hub Downloaded and ran the 26 October release of 1.18.4 and still no joy. Same symptoms as before; avatar does not fully render, avatar crashes almost immediately. Can only spin or walk off into infinity. Bandwidth and Packet Loss meters zero out almost immediately.
Submitted 28 October, 0928 hrs EDT Corwyn i cannot touch any blue menu without crashing, when i pay for items it pays double
Crashing on login, at Alien Museum in New Brazil. 1.18.4(2) no longer has the option of logging on to specific locations, so it's difficult. Windows XP, aging system.
I crashed on login when my cable modem disconnected and I had no internet access (but didn't realize it yet)
#0 0xb63c5587 in std::string::c_str () from /usr/lib/libstdc++.so.6 To the devs: Try just unplugging your network card to repro this.
Gigs Taggart made changes - 03/Nov/07 03:22 AM
Windows XP Pro SP2
AMD Athlon 3800+ 4 GB RAM Radeon x1800 Comcast 2MB/UL - 12MB DL Linksys Wireless-N Gigabit Router WRT350N NO Firewall Not really a crash per se, but certainly issues with logging in at all until dumping cache. If I have not dumped cache and I login, my spawnpoint is at (10,10,10) on any region I happen to login to including my home location. Camera view starts under the region, in the water and I can gradually see terrain rezzing overhead. Linden Dollar totals do not load. Friends list DOES load and Instant messages both from groups and individuals reach me during this login delay, I can navigate between IM windows at this time but my responses are sent without my resident name being sent along with my text. Apparently nothing goes through as no one responds to my replies. Any scripted attachments I may be wearing register very slowly at this time. Sometimes with a bit of patience, I am able to login and everything loads in a furious rage: prim, textures, particles, all fighting and blurring their way into focus.Other times it appears there is no hope of breaking through this barrier so I clear cache and login again. This also affects logging in with the current release. If I abandon a failed RC login and attempt to fire up 1.18.3 (5) it is also now affected. BUT, if I clear cache and login with 1.18.3 (5) and log out again, I can log in effortlessly as long as I once again login with 1.18.3 (5). I cannot login with the RC at all until I clear cache first. While clearing my cache each and every time is a workaround, it is a real pain to have to reload inventory each time. Especially if I am logged out of a region or crash while building and texturing. Sl started normally , with the movement of avatar , system crashed
jelly aeon made changes - 04/Nov/07 09:34 AM
jelly aeon made changes - 04/Nov/07 09:36 AM
WIN XP SP2 with latest updates
intel core2duo2Ghz M/B:intel965RY 1.5Gb RAM 250 GB HD network at home , cable connection, behind firewall intel 82566DC Gigabit network connection My Second Life crashes my pc as soon as I start it up, install has no problems. I'm using:
AMD X2 3800+, 2Gig Ram, 2x7900gt 512 MB in SLI, Win XP Wireless connection to a BT Homehub I turned off SLI and it seems to be all fine now, no problems
windows xp with lastest updates, downloaded viewer, worked for abit, now wont let me log in at all, when the box comes up says make sure you have correct password + the front SL page takes ages to load.
System info:
OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Manufacturer Dell Inc. System Model Latitude D630 System Type X86-based PC Processor x86 Family 6 Model 15 Stepping 10 GenuineIntel ~1995 Mhz Processor x86 Family 6 Model 15 Stepping 10 GenuineIntel ~1994 Mhz BIOS Version/Date Dell Inc. A03, 23/07/2007 SMBIOS Version 2.4 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United Kingdom Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" Time Zone GMT Standard Time Total Physical Memory 2,048.00 MB Available Physical Memory 1.48 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 3.85 GB Page File C:\pagefile.sys Had problems installing - kept getting file errors. Uninstalled and redownloaded and reinstalled, got same problems. Tried 'ignore' on file problems which let me log in but kept crashing. Immediate crash if I tried to look at land settings. Have now uninstalled and gone back to 1.18.3 (5) and operating without problems.
Torley Linden made changes - 09/Nov/07 09:07 AM
We thought this was fixed earlier but to those of you still crashing at startup and new commenters here – in addition to Stephany's request for info above, can you please confirm you're using the newest main (not Release Candidate) viewer, 1.18.4(3)? And also mention if you have the same problems with 1.18.3(5) (as Liz Ferlinghetti seems to have tried)? Further helpful details are appreciated.
I can confirm that I am using the latest main release: 1.18.4(3)
As previous users have mentioned, I crash upon startup after the cache files message. Here are my system specs: I also use the newest main release, and I am experiencing the same problem.
My computer has an AMD Athlon XP 2800+ processor (about 2 GHz) with 256 MB memory and enough hard disk space.
Fluf Fredriksson made changes - 01/Dec/07 05:14 AM
i crash constantly and it's driving me crazy......second life is to me unusable......
AMD TURION 64 1.8GHZ DUAL CORE 2GB RAM KASPERSKY INTERNET SECURITY BT 8MB BROADBAND WIFI/ETHERNET ATI RADEON 256MB HD2600 200GB HARD DRIVE BT HOME HUB ROUTER WINDOW VISTA HOME PREMIUM PLEASE HELP BEFORE I REMOVE SECOND LIFE FROM MY PC..... I am also haveing the same issue.... the sign in screen starts to load and then crashes... my suystem specs are as follows:
please note that i had no problems with the pervious verson of windlight.
Rob Linden made changes - 22/Dec/07 02:31 AM
Rob Linden made changes - 22/Dec/07 02:43 AM
Rob Linden made changes - 22/Dec/07 03:29 PM
Rob Linden made changes - 22/Dec/07 03:52 PM
Rob Linden made changes - 22/Dec/07 08:50 PM
Rob Linden made changes - 22/Dec/07 10:06 PM
Rob Linden made changes - 22/Dec/07 10:29 PM
I also can't connect at all to SL since i changed computer (loong time now...).
This is happening with all current versions of the viewer.. OS: Microsoft® Windows Vista™ 32 bit (ultimate) V. 6.0.6000 Num 6000 Firewall: Karpersky internet security 7
Curchulain Skookum made changes - 23/Dec/07 12:35 PM
Is this issue still valid? we're a bit beyond 1.18.4 now.
Resolving back to OP, as WarKirby said, we are way beyond the 1.18 viewer
)
Ellla McMahon made changes - 13/Aug/08 01:38 PM
Sue Linden made changes - 13/Nov/08 11:14 AM
Sue Linden made changes - 13/Nov/08 11:47 AM
Sue Linden made changes - 13/Nov/08 05:20 PM
Sue Linden made changes - 13/Nov/08 05:39 PM
Sue Linden made changes - 13/Nov/08 05:54 PM
Sue Linden made changes - 13/Nov/08 06:13 PM
Sue Linden made changes - 13/Nov/08 06:49 PM
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Bug
Resolved
Critical
Crash on startup of Release Candidate Viewer 1.18.4
Wireless, XP firewall
Wide Open West – Cable
D-Link