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Issue Details (XML | Word | Printable)

Key: VWR-2565
Type: Bug Bug
Status: Reopened Reopened
Priority: Critical Critical
Assignee: Unassigned
Reporter: Doris Haller
Votes: 29
Watchers: 10
Operations

If you were logged in you would be able to see more operations.
1. Second Life Viewer - VWR

Lag and very low framerates on an otherwise healthy system

Created: 23/Sep/07 01:06 PM   Updated: 25/Oct/09 12:53 PM
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Component/s: Performance
Affects Version/s: Other (please specify in issue description), 1.20, 1.18.3 Release Candidate, 1.18.2.0, 1.21, 1.22 Release Candidate, 1.22, 1.23
Fix Version/s: None

File Attachments: 1. File Lag In SL.wmv (4.48 MB)

Image Attachments:

1. After some minutes in Barcelona 2.jpg
(558 kB)

2. After some minutes in Barcelona.jpg
(481 kB)

3. After taking a turn.jpg
(870 kB)
Environment:
CPU: AMD K7 (Unknown model) (1050 MHz)
Memory: 1536 MB
OS Version: Microsoft Windows 2000 Service Pack 4 (Build 2195)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6600 GT/AGP/SSE/3DNOW!
OpenGL Version: 2.0.1
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 83/111359 (0.1%)
Viewer Digest: a87624d3-9a34-a2fa-8e8f-2859d022c811
Issue Links:
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Relates

Linden Lab Issue ID: SL-57444


 Description  « Hide
Edit by Doris Haller on 21st Feb2009
Now you poor soul you stumbled over this more than one and a half year old jira entry, give up your hope.
First, already given information was requested, then more information of which I am almost sure nobody looked at was required. I provided the information. Then this jira-entry was closed ("not enough specific information").
They said my system is not good enough to run SL faster. I gave up long ago. I even started to save money to buy a new computer!
Then I downloaded the OpenLife viewer (for which my system does NOT meet the requirements as it did for SL when I created this entry, ang guess what: the same system is running there extremely fast...faster than SL ever was.

Some brave resident re-opened this entry, I don't think it helps.
End of edit --------------------------------------------------
(1.19.0 Release Candidate) Importing, but please provide any additional information you can:

1) System specifications
2) Whether this persists past the first day after a client upgrade
3) Snapshots of fasttimers as per Torley's request in the comments below (search for "torley")

– Soft Linden

I was one week off, so nobody changed anything.
Only thing I changed was to install the mandatory viewer updates.
I tried both in several sims.

The lag is incredibly high. After TP, it takes a long time until all is rezzed. People still stay grey, The frame rate goes down sometimes to 1-2 fps, not higher than 5 fps.
It can take several seconds until my typed text appears in chat.
I checked the download speed: 2.1 Megabits/sec
I reduced the graphics settings although they were working find with previous versions

I don't know what else to do except to log off.



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Inigo Catteneo added a comment - 23/Sep/07 05:28 PM
The mandatory viewer update has also led to a huge lag increase all over SL on my part. From inworld conversations I know that (much) more people experience the same. Even in virtually empty places (no other avatars around) the amount of lag makes it almost impossible to operate normally. A simple task such as turning your avatar around can literally 'freeze' the whole viewer for a few seconds. Text chatting is also slow to very slow.

I have noticed though that this lag is not continuous: sometimes movement is very fluid for a period of time but then lag kicks in again without there being any apparent reason.

My PC is a P4 1800 with 768 MB RAM, XP SP2, NVIDIA Geforce 7600GS AGP.


Tmyclyk Dmytryk added a comment - 24/Sep/07 02:48 AM
Hello Doris,

When i ran K7-K8 series processors one thing i noticed is exactly what you are describing; upon looking to find out what was the issue it turns out that the processor gets flooded by all of the rez updates sent by the server. The solution is rather simple however...

Open your preferences -> go to network -> and lower your speed to 200 - 400; I'd reccomend the lower end... This will make you rez slower but it'll make you rez without a hassle.

Good luck!


sylvia sonoda added a comment - 24/Sep/07 06:52 AM
Since the last update it is over for me so it seems. Very jurky images while turning or moving around. Also in places where I have all textures in already.
It makes no real difference if I set all setting to the lowest possible.
Voice switched off in my sim also makes no difference.
Voice is switched off in my viewer anyway.
The hint on making the network speed smaller made absolutely no difference.
Using the Nicholaz editing so I can use the pre-voice version again also does not help anymore.
I really wonder what Linden has changed that this is such a big difference with before the latest downtime and required viewer update?
AMD Geode1750, 512mb ram, Geforce4mx 440 64MB, Win2000proSP4

Lex Neva added a comment - 24/Sep/07 09:43 AM
For most of the 1.18 series, I've seen my framerate dropping to much lower levels than I used to get. This seems to be exacerbated by having more than 5 or 6 avatars within view.

geforce 6800GS 256mb, amd 3700+ cpu (single core), 1gb system ram, winxp sp2


Inigo Catteneo added a comment - 25/Sep/07 06:11 AM
I have lowered my speed-settings as Tmyclyk Dmytryk proposed earlier on and I have noticed little if any improvement at all.

wanja lubitsch added a comment - 25/Sep/07 01:24 PM
I have the same effect.
I don't think Tmyclyk proposal helps much. All in all, it simply means to slow down the rest of the system too.
And I don't believe in the explanation: wouldn't that apply to all procesor types? Why should an AMD get more rez updates than the others?
Also, it does not explain why it was not happening with the previous version of the viewer, since it is the server that sends the updates.

For me too, this issue is a real show-stopper.


Tmyclyk Dmytryk added a comment - 25/Sep/07 02:24 PM
I never really proclaimed it was AMD just stated I had those series, When i run my 1.8 GHZ amd (amd athlon xp 2800+) it does that on rezzing. However when I run the dual core system it doesn't.

On the old processor i found drastically lowering the network bandwidth speed fixed it.


Doris Haller added a comment - 27/Sep/07 09:33 AM
Thanks for the hint, Tmyclyk.
I tried it several times, but it does not increase the framerate. Seems like it does nothing at all.

I am stuck with less then 5 fps most times. If I am alone at home and lucky, I may get 8 fps. I don't know what would be a acceptable rate.
What I get makes it unusuable for me.

That's the reason why I dare to raise the priority, I really hope that someone can help me or fix that very soon.
Please.
Thank you


Doris Haller added a comment - 28/Sep/07 08:21 PM
I just was in 5 EMPTY sims and had less than 2 fps!

I will try again later, if it stays, I will raise the priority again.


Tmyclyk Dmytryk added a comment - 28/Sep/07 08:33 PM
If they were empty as in absolutely nothing in them I'd start to wonder what's running in the background of your pc

Mercia Mcmahon added a comment - 29/Sep/07 12:56 PM
Run System Information on Windows while logged into SL and tell us how much spare Physical RAM you have.

Merica


Doris Haller added a comment - 29/Sep/07 03:19 PM
Thanks Mercia. I don't know if you mean that: I started taskman and read (translated from German)
Real Memory (KB)
Total 1572380
Available 971212
System Cache 659100

assured virtual Memory
Total 606856
Limit 3511920
Maximum 1431412

Kernel Memory
Total 110744
swapped out 67140
not swaped out 43604

Does that help?

I also followed Tmyclyk's hint and wondered what's running in the background of my pc.


Nicholaz Beresford added a comment - 30/Sep/07 07:18 AM

If you like, try my latest BE-q viewer (based on the release candidate) and check if that one fixes the issue for you:
http://nicholaz-beresford.blogspot.com/


Seg Baphomet added a comment - 01/Oct/07 12:54 PM
Yes, everything past 1.18.0.6 seems to have this issue. They all seem to leak VBOs. Turn off VBO, and see if that helps any.

Doris Haller added a comment - 02/Oct/07 11:19 AM
Thank you Nicholaz, I tried your viewer. Unfortunately I did not notice it is faster.

Thank you Seg. I turned off VBO (after I found it somewhere.. I still don't know what it is good for). Unfortunately this did not help too.

Thank you all so much.

SL just eats up all processor time without performing, and I think my computer is not a weak machine. Anyway, it is all I have and it meets the requirements. And it worked since I registered.
I already stopped all programs I found and the processor is at least at 70% busy with SL... so I think I could expect something more that 5 fps.

I am about to give up. It is no fun any more.


knitemarco0731 Tripsa added a comment - 02/Oct/07 02:11 PM
Hey all,
Since the Monday 10/01/2007 update, I too am having really bad problems, with lag, rezzing, inventory searching, friends list... a myriad of things. I do know that prior to Monday I had not experienced these problems on this scale. I am afraid to build or rez anything valuable out of inventory for fear of losing it without recovery.
I was reading other blogs and many peeps are experiencing these problems, the worst of which I hear is multiposeball functioning. I hope SL rolls out a fix fairly rapidly. I am a resident as well, yet do not want to see other valued residents lose their voice in the crowd, nor have their issues unheard. Hopefully it will be resolved soon. Unfortunatly I can offer no fixes, I have tried various things myself with settings, all to no avail.
Lindens? Anyword on potential rollout date for these fixes?

Torley Linden added a comment - 03/Oct/07 10:43 AM
Those of you who are finding performance excruciatingly slow, please be sure to attach Fast Timers screenshots so our developers can pinpoint what's eating up cycles. Info on how to get that here:

» http://wiki.secondlife.com/wiki/Debug_Help

I've had a few odd issues in 1.18.3 (5) where I login and I notice the progress bar is very jerky and slow. Upon logging in, in Fast Timers, Network (the yellow-orangish ones) take up an excessive amount of time. I've cleared cache and relogged and waited awhile and the problem has gone away... for now. Has anyone else seen this?


Doris Haller added a comment - 03/Oct/07 02:05 PM
I cleared the cache. (I don't believe in that, I think it is a raindance)

The screenshots were taken after I logged in, waited some minutes, TPd to anotehr place, waited some minutes.
After that, I went to Barcelona. It does not matter much, where I am...the Lag at home ist just a bit less.

First two shots were taken after arriving and waiting for about 1 minute.

After that, I turned around and took the next screenshots.

I have some more screnshots, if you need


Doris Haller added a comment - 05/Oct/07 09:57 AM
I just tried and logged off again, because it was unusable for me again.

Nothing happened since I uploaded the requested screenshots, except that someone (Torley?) lowered the priority. This did not solve or ease the problem.
This is definitely a showstopper for me, I am (as I wrote) about to give up, althoug I don't want to.

But if I can't use it, what else can I do? And there is no help from LL, I am sure this weekend will pass and nothing will change... well maybe it will get worse.... I am very sad and dissapointed.


Mercia Mcmahon added a comment - 06/Oct/07 01:16 PM
Sorry Doris forgot to Watch this issue. Yes the Taskman info is sufficient, but unfortunately does not help in this case as you have quite a lot of Physical RAM to spare (I assume you took the reading while logged into SL, and not just with the log-in screen). I ask this because the 6600GT card has very low video memory (128MB I think) and relies on borrowing Physical RAM. I had tremendous problems on SL with a 6000 series card (with 256MB video RAM) and resolved those by going up from 1GB Physical RAM to 2GB. The problem was worse if I had something else open at the same time, so if I opened a web browser or OpenOffice SL would crash. Also my computer was much more recent having a 2GHz dual core processor So going only on my own personal experience, I would say your machine is likely to struggle to run something as 3D intense as Second Life.

If buying a better graphics card is not an option, try reducing the draw distance in Preferences and moving all sliders to their lowest. It is not the ideal way to expereince SL, but at least you could report back if that shows any improvement.


Doris Haller added a comment - 06/Oct/07 01:37 PM
Thanks Mercia,

I really appreciate your help.
I would agree with you, if SL had never run on my machine without problems. But it did. I did not buy a new graphic card recently. It was doing very well on this machine 3 weeks ago, could you explain why it should not any more?
Also, as far as I know, the card meets the recommended requirements:

  • Video/Graphics Card**:
    o nVidia GeForce FX 5600, GeForce 6600, or better
    o OR ATI Radeon 9600, X600, or better
    And, in the settings I can not even set the graphic memory to more than 128 MB, the rest is grey.

So I can expect a better framerate than 10 fps with that hardware

However, I will try to reduce the graphics options.


Mercia Mcmahon added a comment - 06/Oct/07 02:46 PM
If the rest is grey, I assume that your card is not able to draw extra memory resources from Physical RAM. The change in the last few weeks is that one of the Viewer updates introduced a serious memory leak problem, whether that has any impact on video RAM, I do not know.

Your meet the recommended specs in having a 6600 card, the problem is that it is a GT with very low video RAM (and therefore low price, which is why so many have them in our machines). The GT is really aimed at non-gamers, and while SL is not a game, it is run using gamer 3D technology. But if you have a birthday coming up and a new card was within the budget, I would highly recommend such a purchase. I am trying to hold off upgrading until the Series 10 cars come out, but having had a birthday recently I am seriously tempted to move to a 7000 or 8000 Series card now.

You should also try different regions and see what difference there is. For example you could try one of my sims, Serpentata, which is on the Old Continent, so the slowest of servers. You could then try Urbana Spes, which is a relatively new island on a Class 5 server with no other region less than 3 regions distance. In other words, it is very fast. Using those two opposite extremes should give you a clearer picture as to whether your sufferings are in part due to visiting high lag regions.


Doris Haller added a comment - 06/Oct/07 03:58 PM
No, SL at the moment is not worth a new graphic card.

I was at Serpentata and got 6.5 fps.
At Urbana Spes, a boring place, but I got 12 fps!!! Very slow still, but twice as much.


Mercia Mcmahon added a comment - 07/Oct/07 09:14 AM
You have discovered the difference between the oldest and the newest servers in SL (and also between land-locked Mainland and an isolated island. So next time you are doing something that does not require you to be in a specific region, go to a region where you are getting higher fps. Yo could even try Urbana Spes again, its much more interesting at 300m.

Doris Haller added a comment - 07/Oct/07 09:59 AM
Thank you Mercia.

I don't want to find to explore the boundaries of SL or where can I go to get high framerates.
I just want to meet my friends, fool around, have fun like in the old days. That means: 4 weeks ago.
At the moment, I can't do this anymore because I am watching as slow slide show.

I won't buy a hardware because the one I had was sufficient.

I simply won't log in any more.

I realized that I already don't spend as much time in SL as I did because of this problem.
Linden is losing customers and it is because they don't care.
Nothing happened from Linden's side on this case in the last two weeks except that someone reduced the priority.
I wanted to talk to Torley on Friday during Office hours. I could not get there in time because of the lag and because my viewer crashed. I sent an IM to Torley then, which was ignored.

I can see from a lot of comments of other users, in world or here in this issue, that I am not alone with my problem. It won't be solved if I buy a new card.

I am heading to something else already. SL will lose one citizen that added content and made it more interesting.


Mercia Mcmahon added a comment - 07/Oct/07 11:10 AM
Your choice to leave Doris, but I have just discovered that NVidia have released new drivers on 28th Sept. That might help.

Doris Haller added a comment - 07/Oct/07 11:33 AM
I wouldn't call that "choice".

The new driver for my card was released on 26 July. (http://www.nvidia.de/object/winxp_2k_162.18_de.html), I installed it on 27. September.

I think while the low fps could be due to the graphic card, the grey people and grey objects can not be explained with graphic cards issues.


Doris Haller added a comment - 08/Oct/07 11:02 PM
Soft Linden,

thanks for editing my problem description.

Did you see that I already included systems specifications on the first day?
Yes, it persists...
I also have already included snapshots shortly after Torley requested them.

Hello?

If you miss anything, please let me know. I will gladly do anything to support you to solve this issue.
Please don't make me feel that LL is playing out or does not really care.


Doris Haller added a comment - 09/Oct/07 09:28 AM
Somebody reduced the priority to "Normal"..
I hope it was by accident. If not, you should leave a comment here explaining why you think it has such a low priority. In that case: How do you explain how silently changing the priority without notice to the watchers of this issue goes together with the extremely high transparency about LLs operations that ginsu talkes about in this blog enry http://blog.secondlife.com/2007/10/08/lights-on-at-the-lab/

I am getting annoyed about how this issue is treated... I was told to upload dumps and nobody is looking at them, instead the problem is searched only at my side.
I talked to many people who also have those issues and you try to make believe that it does not exist.

I am watching this until I leave or it is solved.
If you think you need to change something, add a comment. Don't think no one will notice.


Tmyclyk Dmytryk added a comment - 09/Oct/07 10:43 AM
Doris if you can go to http://pcpitstop.com run a test and then after running the test you'll see a menu to the right side of your screen, look for "Share results with TechExpess" click that and post the provided URL here.

Doris Haller added a comment - 09/Oct/07 12:33 PM
No thanks. I will not use Internet Explorer, install something AND turn off my firewall.

Tmyclyk Dmytryk added a comment - 09/Oct/07 12:37 PM
How do you expect to receive help if you're not willing to help identify what's going on? You don't have to disale your firewall either. The 'something' that you install is activex, barely anything. but whatever floats your boat. You can't fix a problem without first identifying it. Currently there is no problem identified, just a whole lot of 'it doesn't work'

Doris Haller added a comment - 09/Oct/07 12:51 PM

It says I would have to disable my firewall, I will not.

I uploaded those snapshots and then was asked to upload them again. Now you ask me to do another test. I did anything that was asked and now you tell me I am not willing to help identify????

I don't trust IE, active X and things that tell me to turn off my security programs. If you have a serious, trustworthy test, I will do it.


Tmyclyk Dmytryk added a comment - 09/Oct/07 01:09 PM
Pcpitstop is trustworthy, they've been around for ages, Just google them, I don't know how you expect to test your pc without permitting a program access to your pc shrugs.

Mercia Mcmahon added a comment - 09/Oct/07 05:19 PM
Tmyclyk, there are many ways to diagnose a system that do not involve Active X, downloading dlls and clicking on security certificates (all from a positive review of pcpitstop.com. If someone is wary of the risks in pcpitstop's approach, they are entitled to be so. Doris said she would not follow your advice, that is not the same as not following any advice.

Tmyclyk Dmytryk added a comment - 09/Oct/07 06:02 PM
The point I was making is You have to download a program at one point, I've used pcpitstop over and over again to find any performance leaks on my system and it's done me well, time and time again.

You cannot perform a full system diagnostic without downloading something.


Tmyclyk Dmytryk added a comment - 09/Oct/07 06:24 PM
Anyway it was a mere suggestion... I just don't think a 1.0 ghz processor has the capabilities to run SL good enough. My 1.8 struggled at times..

Minimum/Reccomended usually mean what it takes to get started, not to get an enjoyable experience.


Doris Haller added a comment - 10/Oct/07 10:06 AM
Merci Mercia!

I don't have problem to download a program and run it. But I consider anybody who wants me to open my computer totally to the internet as not trustworthy. If they need to open some holes in it, it's ok. Also I don't trust IE and any software that insists on IE is suspicious for me too,

About the meaning of Minimum & Recommended I don't care what it "usually" means, LL says it means:

Minimum: "If your computer doesn't meet these requirements, you may not be able to participate in Second Life".
The minimum processor is 800 MHz (not 1 GHz, what you think it is not enough)

Recommended: "This hardware and software is highly recommended for a comfortable Second Life experience. The more of these recommendations you meet, the smoother Second Life will be."
My graphic card is recommended.
512 MByte RAM is recommended. I have 1.5 GByte.

So I am right to expect that SL should not only run on my computer, it should also run somewhat smooth.
Specially when you keep in mind that it was running smooth on my machine a few weeks ago.

All this is not new, I posted it when I created that entry.
I really don't understand why you all want to solve the problem by changing my system, when the only thing that has changed was the viewer and the server software.

Yesterday, I noticed that the grey people and environment was colored much faster than the days before and I got a framerate of 8-10 fps. (I know some are too lazy to scroll up My original entry said "People still stay grey, The frame rate goes down sometimes to 1-2 fps, not higher than 5 fps. "

This still is slow, but it got better without me reducing the bandwith or reducing the draw distance or place the sliders to the left. (I tried all your tips, thanks again) What I want to say is: it can get better with the existing configuration.

So I am right to think the problem lies somewhere else. That's why I created a BUG entry and not a service request. But I do not hear anything from the people who are supposed to take action...


Tmyclyk Dmytryk added a comment - 10/Oct/07 11:27 AM
Those requirements are probably long overdue for an update. iirc those requirements were the same 2 years ago and the platform was much different back then.

aric linden added a comment - 11/Oct/07 04:53 PM
We're generally trying to improve issues of this type. There's not enough specific information here for us to be able to determine whether we've fixed this particular issue or not.

ZigZag Freenote added a comment - 27/Oct/07 06:45 PM
I believe this is related to VWR-2565. OK, submitter also speaks of slow rez on tp, but mostly people complain about occasional frame rate below 2 fps. And from my experience that happens when texture buffer fills up. Oddly, things improve if you REDUCE the graphic card memory setting in preferences. Someone mentioned an empty sim. Probably meant no avatars, but it's not avatars causing the problem here, it's textures, and an empty shopping area still contains lots of big textures.

You want fast times? It's Render Pool->Simple and Render Pool->Alpha, both taking about the same time. On my 128MB card it starts happening when texture Bound Mem is at about 70MB. If I reduce the memory to 64 in preferences, the Bound Mem is lower (does the viewer use smaller textures or does it swap?), but frame rate does not fall below 4 fps.


ZigZag Freenote added a comment - 27/Oct/07 06:48 PM
I believe this is related to VWR-2763. OK, submitter also speaks of slow rez on tp, but mostly people complain about occasional frame rate below 2 fps. And from my experience that happens when texture buffer fills up. Oddly, things improve if you REDUCE the graphic card memory setting in preferences. Someone mentioned an empty sim. Probably meant no avatars, but it's not avatars causing the problem here, it's textures, and an empty shopping area still contains lots of big textures.

You want fast times? It's Render Pool->Simple and Render Pool->Alpha, both taking about the same time. On my 128MB card it starts happening when texture Bound Mem is at about 70MB. If I reduce the memory to 64 in preferences, the Bound Mem is lower (does the viewer use smaller textures or does it swap?), but frame rate does not fall below 4 fps.


Rascal Ratelle added a comment - 16/Dec/07 03:26 PM
Why is this resolved? What the hell is "Won't Finish"? this makes absolutely NO SENCE.

Rascal Ratelle added a comment - 05/Feb/08 02:35 AM
This has been observed in 1.19.0 Release candidate.

Rat Halberd added a comment - 08/Feb/08 08:13 PM
I've been having this problem, or one very similar to it, for a few weeks now. Good frame rate when I first log in, drops to ~3-4 after a few minutes.

Tried all the various graphics settings, and for me the key one appears to be Atmospheric Shaders. Turn that off and things get much faster, though not all the way back... just reasonable... just ~8-9fps.


Kelley Boyd added a comment - 19/Dec/08 01:53 AM
This issue continues in RC 1.22.4; cyclic periods of the framerate dropping to near zero, sometimes as often as every 1½ seconds. And this is on a Windows Vista system with a dual core, 3Gb RAM and a nVidia 9500 1Gb video card. It is most certainly not my system causing these sudden lags in framerate.

What ever happened to switching the texture loading over from UDP to HTTP, so it wouldn't be unnecessarily reloading textures so often, causing so much lag?


Jinee Flores added a comment - 04/Feb/09 05:21 AM
I'm on a Mac, the latest model and in the last two weeks or so I've seen this: in various SL sims, I get 45+ frame rate, but if I turn around .. like from facing North to facing South - I suddenly go down to less than 1 FPS ! And this is repeatable .. right now I'm at Yulmu 70, 640, 220 and if I face NW I'm ok .. SE it's crap. And worse, my BW drops to almost zero when I'm at the low framerate. As I type this in my Safari browser, , I'm facing SE in SL, and my browser is really slow .. so .. something's slowing my Mac down terribly. I don't know as much about Mac diagnostics as I do about Windows machines, so I can do Task manager or it's equivalent, but I can see that my Safari browser is at about 1 "frame" per second, too ... as I type this, my text only updates in the text box at that rate.

KellyM Watkins added a comment - 21/Feb/09 10:33 AM
If this is the same as what I am getting here > https://jira.secondlife.com/browse/SVC-3870 and as shown in my video (attached) then no its not resolved. My PC specs are :

Second Life 1.22.9 (110075) Feb 10 2009 12:43:24 (Second Life Release Candidate)
Release Notes

You are at 250972.1, 245523.9, 945.2 in Glenn located at sim2839.agni.lindenlab.com (216.82.19.82:12035)
Second Life Server 1.25.5.109327
Release Notes

CPU: Intel Pentium 4 (Unknown model) (2933 MHz)
Memory: 1279 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GT/PCI/SSE2
OpenGL Version: 2.1.2

My partner has more ram then I do and she is using the 1.21.6 client and the issues happen for her too....

Please fix, its really annoying jerking about


Dosma Supplee added a comment - 21/Feb/09 02:53 PM
I would be KellyM's partner, and yes I get this too. Very annoying indeed.

My specs: (as you can see its not limited to nVIDIA cards)
Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release)
Release Notes

You are at 250971.3, 245525.4, 945.2 in Glenn located at sim2839.agni.lindenlab.com (216.82.19.82:12035)
Second Life Server 1.25.5.109327
Release Notes

CPU: AMD (Unknown model) (2387 MHz) (Athlon XP 4600+)
Memory: 3326 MB (4GB DDR2 800Mhz)
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X1900 Series (X1950XT )
OpenGL Version: 2.1.8304 Release

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.21936 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 2507/403418 (0.6%)

I'm connected via wired 100mbit/s ethernet to an ADSL modem. On this machine I have now I have run StarWars: Galaxies, EVE Online, RF Online, City of Villians, Crysis, Crysis: Warhead, F.E.A.R, Battlefield 1942, Battlefield 2, Battlefield 2142, Supreme Commander, Call of Duty, etc, etc and NONE of them have given this, or similar, issues.


Sephy McCaw added a comment - 15/Mar/09 04:39 PM
Adding System Specs from about, and to also let it known there was absolutely no lag or low FPS on 1.22.10 viewer, now i cant even walk with out getting a jaggy cam cause of fps dips

Second Life 1.22.11 (113976) Mar 6 2009 16:05:03 (Second Life Release Candidate)
Release Notes

You are at 211749.4, 266223.7, 24.8 in Morden Island located at sim5310.agni.lindenlab.com (8.2.33.57:13001)
Second Life Server 1.25.6.113484
Release Notes

CPU: AMD (Unknown model) (3200 MHz)
Memory: 6143 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 4800 Series
OpenGL Version: 2.1.8494 Release

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.22465 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 26/159689 (0.0%)

latest graphic drivers and system upto date, also have 50 meg fibre optic broadband


saera pfeffer added a comment - 06/Aug/09 06:06 AM
The performance in SL now is a joke.
I know how useless it is to even post in these things, but hey Ill give it a shot.
Im on 11 meg DSL
4 gig of Dominator DDR2 ram installed.(3 available in Vista 32)
Im running two Nvidia 9800 GT video cards, SLI.

Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)

CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (2666 MHz)
Memory: 2813 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9800 GT/PCI/SSE2
Windows Graphics Driver Version: 8.15.0011.9038
OpenGL Version: 3.1.0

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.25911 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 24/48034 (0.0%)


Bart Kovacs added a comment - 06/Oct/09 12:08 PM - edited
I've been experiencing this for months and tried everything to find solutions, what I see is that my viewer is giving different data than I can measure myself.

A trace to the sim's address reveals no issues but in my client its reporting packet loss (sometimes over 100%) and a way higher Ping Sim than is measured in the trace.

Target Name: sim7664.agni.lindenlab.com, IP: 216.82.36.231

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 105 0 0,0 0 4 1 [192.168.0.1]
2 105 0 0,0 7 34 10 lo1.dr5.d12.xs4all.net [194.109.5.219]
3 105 0 0,0 6 44 9 0.ge-3-3-0.xr4.1d12.xs4all.net [194.109.7.157]
4 105 0 0,0 7 99 13 0.ge-0-2-0.xr1.sara.xs4all.net [194.109.5.2]
5 105 0 0,0 7 42 10 k701.pni-xs4all.ams1.nl.above.net [62.93.194.145]
6 45 0 0,0 7 18 9 ge-3-1-0.mpr1.ams1.nl.above.net [64.125.25.13]
7 45 0 0,0 7 44 12 so-2-1-0.mpr2.ams5.nl.above.net [64.125.31.254]
8 45 0 0,0 14 25 17 so-2-0-0.mpr1.lhr2.uk.above.net [64.125.27.177]
9 104 0 0,0 85 113 88 so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57]
10 45 0 0,0 111 138 115 so-1-0-0.mpr3.iah1.us.above.net [64.125.29.37]
11 104 0 0,0 135 183 139 xe-1-1-0.mpr4.phx2.us.above.net [64.125.28.73]
12 104 0 0,0 136 168 139 xe-1-0-0.mpr3.phx2.us.above.net [64.125.27.97]
13 104 0 0,0 137 188 141 64.124.161.254.allocated.above.net [64.124.161.254]
14 104 0 0,0 137 155 139 sim7664.agni.lindenlab.com [216.82.36.231]

As listed an averidge pin to the sim of 139ms, but in my client its consistent above 160ms!
Also no packet loss or errors are reported in the trace but see below the details from the client, it has encountered 26.8% of loss!

Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

You are at 209696.4, 304442.1, 606.3 in Mystic Dreamforest located at sim7664.agni.lindenlab.com (216.82.36.231:13000)
Second Life Server 1.30.0.133784
Release Notes

CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (2399 MHz)
Memory: 2302 MB
OS Version: Microsoft Windows Vista Service Pack 2 (Build 6002)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9200M GS/PCI/SSE2
Windows Graphics Driver Version: 7.15.0011.7982
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.27381 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 69306/258519 (26.8%)

I tried everything from lowering bandwith to increasing it and checking al known lag causes but it seems consistant and non region related no matter what my settings are. In the 1.23 client it seems to have made the problem worse and I have no means of finding a solution as on a basic account I'm not allowed to contact support.

My internal and external network is checked (10MB DSL) and is working perfectly, like the trance also shows that there should be no major issues... So why am I experiencing lag and packet loss in the client while it shouldn't be there?!


Christian Dragoone added a comment - 25/Oct/09 12:53 PM
I'm experience similar issues, having fallen from 25 fps with no lag to 3 fps, constant packet loss bouncing up and down from 3% to (somehow) over 100%. Adding or subtracting options under the graphics tab has no effect, and it's starting to feel like I'm being capped as far as performance. AT&T has been out to test my DSL, I've uninstalled, and reinstalled updated drivers for my graphics card, removed everything from my desktop/startup/and background applications; in addition to do all the silly "Clear cache, restart, lower graphics sliders and shaders"

I'm fully aware that my nvidia Gforce210 is not supported, even though it ran 25 fps with all graphics options checked and raised, this just happened one day and hasn't gone away. I've opened the tower case, cleaned out, reconnected... And made horrible noises finding that all my work has been in vain.

Please suggest what else I might do to fix this problem as I'm running out of patience.