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Issue Details (XML | Word | Printable)

Key: VWR-15511
Type: Bug Bug
Status: Resolved Resolved
Resolution: Contact Support
Priority: Critical Critical
Assignee: Unassigned
Reporter: Taury Barbee
Votes: 0
Watchers: 0
Operations

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1. Second Life Viewer - VWR

Crashing

Created: 14/Sep/09 12:54 PM   Updated: 14/Sep/09 02:44 PM
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Component/s: Crashes
Affects Version/s: 1.23
Fix Version/s: None

Environment:
   Key: VWR-15497
                 URL: http://jira.secondlife.com/browse/VWR-15497
             Project: 1. Second Life Viewer - VWR
          Issue Type: Bug
          Components: Crashes
         Environment: Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400
You are at 284766.4, 264598.8, 301.2 in Antovic located at sim2650.agni.lindenlab.com (216.82.18.147:13000)
Second Life Server 1.27.2.129782
Release Notes
CPU: AMD (Unknown model) (2605 MHz)
Memory: 1918 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6150 LE/PCI/SSE2/3DNOW!
Windows Graphics Driver Version: 7.15.0011.7521
OpenGL Version: 2.1.2
libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.26831 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 100/6705 (1.5%)
Issue Links:
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 Description  « Hide
So yesterday I sent in a tkt VWR-15497 about this issue. When I pull out items with multiple prims to work on my internet goes out when I am in edit mode and my system goes down (obviously) This is an issue that has been happening within the last week. I finally traced the issue to being in world when I am creating objects with multiple prims (10 or higher). I have not attempted this with items lower then 10. This is what I have done. If followed all steps from Ellla McMahan (VWR-15497) Including a restoral to my system back to Aug 31. A complete systems hardware cleaning. Meaning I took my box apart and cleaned it out in case my fans were getting over loaded with heat. I will list the following as to the actions I took following the advice from Ellla McMahon commented on VWR-15497

As of right now I am showing no lag or packet loss.
https://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4237

Under this website I did this Traceroute Process d/l the exe file and it came back "unable to get raw socket"

Ok so I did this This trace can also be performed from your cmd window in Windows.
Result: Tracing route to sim2650.agni.lindenlab.com [216.82.18.147]?
over a maximum of 30 hops:?
?
1 <1 ms 1 ms <1 ms 192.168.0.1 ?
2 44 ms 43 ms 44 ms adsl-75-28-53-254.dsl.spfdmo.sbcglobal.net [75.28.53.254] ?
3 44 ms 43 ms 44 ms dist2-vlan50.spfdmo.sbcglobal.net [151.164.88.131] ?
4 43 ms 46 ms 44 ms bb2-g1-3-0.spfdmo.sbcglobal.net [151.164.88.232] ?
5 59 ms 60 ms 59 ms 69.220.8.59 ?
6 60 ms 67 ms 61 ms asn2828-xo.pxnyny.sbcglobal.net [151.164.248.210] ?
7 60 ms 60 ms 59 ms ae-21-70.car1.Dallas1.Level3.net [4.69.145.67] ?
8 59 ms 60 ms 60 ms LINDEN-RESE.car1.Dallas1.Level3.net [8.9.232.94] ?
9 60 ms 65 ms 60 ms sim2650.agni.lindenlab.com [216.82.18.147] ?
?
Trace complete.

Under Firewall the links do not work.

Packet loss checked does not appear to have any loss there.

Turning off Windlight:
This is done inless taking pictures for ads it is always set at the lowest lvl.
Under Hardware options unchecked "Enable OpenGL Vertex Buffer Objects"

Next item I can do is switch ISPs. I really need to have a fix for this. I can not understand what the issue is and that it is such a sudden onset. I had truly hoped the roll back would have worked. Btw I am not on wireless my modem is wired.



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Ellla McMahon added a comment - 14/Sep/09 02:44 PM
Taury, thank you for your feedback.

Please go to the Second Life Support site at http://secondlife.com/support/ and select New Ticket Submission. see the pJIRA Home page

PJIRA is a tool for residents to file bug reports and new features requests. (The "P" stands for Public.) An overview and common questions about PJIRA can be found in the Instructions.

PJIRA is not for technical support, so please do not enter issues which would require a response tailored to your individual situation. Examples include:

   * "I have a question about the land I bought; I have questions about my tier"
   * "I keep crashing!"
   * "Someone stole my L$"

Contact Support for issues specific to your individual Second Life account.

Thank you : )