[#VWR-15211] Viewer crashes when flying around in NCI Help Island

1. Second Life Viewer - VWR

Viewer crashes when flying around in NCI Help Island

Created: 19/Aug/09 11:26 AM Updated: 19/Aug/09 02:21 PM

Component/s:

Crashes

Affects Version/s:

1.23

Fix Version/s:

None

Time Tracking:

Not Specified

File Attachments:

None

Image Attachments:

1. SL_Crash01.JPG
(74 kB)

Environment:

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Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

CPU: AMD (Unknown model) (1000 MHz)
Memory: 1023 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: RADEON XPRESS 200M Series SW TCL x86/MMX/3DNow!/SSE2
Windows Graphics Driver Version: 8.162-050803a2-025906C-HP
OpenGL Version: 1.4.5279 WinXP Release

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.26228 (Mozilla GRE version 1.8.1.21_0000000000)

Issue Links:

Relates

This issue Relates to:

VWR-3099 Meta-issue: Unsupported Graphics Adapters

Description

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I've seen this crash the viewer twice this morning doing the following

1. Login to viewer and start out at NCI Help Island
2. Fly around the island for about a minute
3. The avatar will stop following my movement commands
4. Then shortly after, the viewer will crash

Attached is the screenshot of the crash.

All

Comments

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Ellla McMahon added a comment - 19/Aug/09 02:20 PM

TT, please see these articles in Knowledge Base How can I improve performance ? and How do I check for packet loss (network lag)? Please also see this article for suggestions for Turning off WindLight rendering

Make sure you have the latest drivers for your video card.
ATI have recently released 8/17/2009 Catalyst 9.8 OpenGL Version: 2.1.8870

If you're using wireless networking, you should try troubleshooting with a direct wired connection; we allow, but do not support the use of wireless network connections.

This article will show you how to get detailed information about the performance of your computer and the Second Life world Statistics Bar Guide

For technical, time-sensitive and/or Region/Account specific issues please Submit a Ticket with Support as per JIRA Home page

*Please note System Requirements

Your computer must meet these REQUIREMENTS, or you may not be able to successfully participate in Second Life.

The following cards have not been tested with Second Life, and compatibility is not certain:

NVIDIA cards that report as Quadro

ATI cards that report as RADEON IGP or RADEON XPRESS

ATI cards that report as FireGL

ATI cards that report as FireMV

Thank you : )