[#VWR-15151] my avatar will not decloud, and i can't submit a ticket because I have a Basic account. I have tried all the quick fixes suggested. what do i do now?

1. Second Life Viewer - VWR

my avatar will not decloud, and i can't submit a ticket because I have a Basic account. I have tried all the quick fixes suggested. what do i do now?

Created: 15/Aug/09 06:59 PM Updated: 16/Aug/09 06:15 AM

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Component/s:

Avatar/Character

Affects Version/s:

1.23

Fix Version/s:

None

Environment:

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Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

You are at 203701.8, 325295.6, 22.5 in Harold located at sim7496.agni.lindenlab.com (216.82.34.243:13001)
Second Life Server 1.27.2.129782
Release Notes

CPU: AMD (hp s3400f) (2673 MHz)
Memory: 3454 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6150SE nForce 430/PCI/SSE2/3DNOW!
Windows Graphics Driver Version: 7.15.0011.7521
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.26139 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 17/14319 (0.1%)

Issue Links:

Relates

This issue Relates to:

VWR-3099 Meta-issue: Unsupported Graphics Adapters

Description

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While taking a saved to harddrive snapshot, I crashed. upon relogging,my avatar remaaind in a cloudy state. i cleared the cache and relogged. i repeated this procedure a few times, but to no avail. I then read any jiras i could find on the issue, and attempted the fixes suggested (ie changing the graphics sliders down to their lowest settings etc); these also did not work. i left SL alone for a few days, and now it has been a week and i still have a cloudy avatar. I tried both the SL viewer and Emerald, with the same result. I know the last step suggested was to submit a ticket, but not having a pay account, means that LL will not help me. i kind of feel that is not right but I don't know what else to do. I hope someone can help me fix this

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Ellla McMahon added a comment - 16/Aug/09 06:14 AM

Wrenling, please try completely uninstalling all Second Life Viewers, saving any chat logs, if you wish. How do I fully uninstall and reinstall Second Life?

Please make sure the Second Life Cache & User Settings folders are also deleted. Reboot your computer.

Then download the latest Viewer Second Life Version Number: 1.23.4.123908 from here Second Life® Installer, save the programme to your Desktop and install.

Log into Second Life and let your Inventory fully load.

Please check you have the latest graphics drivers by either going to your manufacturer's site or by checking in Knowledge Base How do I get the latest drivers for my graphics card?
Nvidia have recently released Version: 190.38 Release Date: July 21, 2009

Please check for any network connection issues How do I check for packet loss (network lag)?

*Please note System Requirements

Your computer must meet these REQUIREMENTS, or you may not be able to successfully participate in Second Life.

For further technical and/or Account-specific issues, please visit Help Island Public or try the new Second Life Answers (as per JIRA Home page)

Thank you : )