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Issue Details (XML | Word | Printable)

Key: VWR-14913
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Critical Critical
Assignee: Unassigned
Reporter: Xe Parx
Votes: 0
Watchers: 0
Operations

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1. Second Life Viewer - VWR

NVIDIA Driver - NVLDDMKM

Created: 29/Jul/09 06:18 AM   Updated: 29/Jul/09 11:19 AM
Component/s: Crashes
Affects Version/s: 1.23 Release Candidate
Fix Version/s: None

Time Tracking:
Not Specified

Environment:
Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate)
Release Notes

Built with MSVC version 1400

You are at 255159.3, 299218.6, 13.2 in Spirit City located at sim2142.agni.lindenlab.com (216.82.16.147:13002)
Second Life Server 1.27.0.127440
Release Notes

CPU: Intel Core 2 Series Processor (2161 MHz)
Memory: 3582 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Issue Links:
Relates
 


 Description  « Hide
Nvidia module NVLDDMKM error. Screen goes Black. Tried it on all viewers mentioned - SL Release Candidate 1.23.4, RLV, Snowglobe, Hippo. Performance problem...slow like 1 Frame per second then crashes. Random cannot reproduce on demand. Problem occured in 2008, was fixed and is back now. installed lated NVIDIA driver on 7/24. No help. Dell support determined it is related only to SL.

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Ellla McMahon added a comment - 29/Jul/09 11:18 AM
Xe, please could you add a comment on the Graphics Card and Driver you are using. This is shown in Help > About Second Life.

It could be that your driver is corrupted, maybe from an old driver; sometimes it is also advisable to run a Driver Cleaner programme.

Nvidia says "When an NVIDIA display driver update is performed, the new driver will remove the previous drivers during the installation processor. Sometimes it is not successful in removing the older display drivers which can lead to display issues later on as a result of conflicting drivers. As a basic practice, it is recommended that you first uninstall the older display drivers before updating to a newer version."
http://nvidia.custhelp.com How do I uninstall my NVIDIA Forceware display drivers? Answer ID 10

Driver Installation Hints

If you have this issue again, before you restart Second Life, please attach your latest SecondLife log and CrashReport to this issue. This Knowledge Base article will tell you Where do I find my Second Life diagnostic logs?

Thank you : )