[#VWR-14761] Crashes while logging in

1. Second Life Viewer - VWR

Crashes while logging in

Created: 19/Jul/09 06:11 PM Updated: 22/Jul/09 04:11 PM

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Component/s:

Crashes

Affects Version/s:

1.23

Fix Version/s:

None

Environment:

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Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (2800 MHz)
Memory: 3327 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 4800 Series
Windows Graphics Driver Version: 8.60-090316a1-078234C-ATI
OpenGL Version: 2.1.8577

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.25490 (Mozilla GRE version 1.8.1.21_0000000000)

Issue Links:

Duplicate

This issue duplicates:

VWR-12139 Crash on login with ATI Catayst 9.2 9.3 9.4

Relates

This issue Relates to:

VWR-12080 Meta-Issue: Issues with ATI Catalyst 7.12-9.10

Last Triaged:	21/Jul/09 01:33 PM
Linden Lab Issue ID:	DEV-36190

Description

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Fisrt thing I did was double click my second life icon on my desk top,which took me to the loggin screen
Then I proceed to enter my login name and password and clicked login button, then it took me to the loggin bar which started to load up until the loading bar stopped at intilazing mutimedia.Then secondlife crash Logger pops up asking me to send a crash report which i did .
I was expecting to log in to the game .

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Comments

Change History

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Ellla McMahon added a comment - 22/Jul/09 04:10 PM

DJ, please check you have the latest graphics drivers by either going to your manufacturer's site or by checking in Knowledge Base How do I get the latest drivers for my graphics card? ATI have recently released 6/15/2009 Catalyst 9.6 OpenGL Version: 2.1.8673

Please see the comments by Zen Linden on VWR-12139

Zen Linden added a comment - 19/Mar/09 11:27 AM
Running a 4850 on Windows Vista. Definitely crashes when I turn on Advanced Catalyst AI, but no problem on Standard. Work around for now is don't turn on advanced, and we'll see if 1.23 clears up this issue.

Zen Linden added a comment - 19/Mar/09 11:41 AM
I've notified ATI of the issue and it looks like 1.23 (unreleased) in it's current form may not fix it just yet. I've sent ATI the offending open gl call that crashes, and we'll see what they come back with. Till then, make sure Catalyst AI is set to Standard.

Zen Linden added a comment - 20/Mar/09 10:22 AM
Talked to ATI. Looks like it was a problem in the driver of confusing accessing compressed textures vs. uncompressed textures and has been fixed internally by ATI, but probably will not go out by 9.3. 9.4 will most likely clear it up.

Zen Linden added a comment - 14/Apr/09 09:55 AM
Comment from ATI: "Current update is that we will be aiming for having this fix to Catalyst 9.5."

Sorry for the wait.

Is your Catalyst AI set to Standard ?

Thank you : )