[#VWR-14546] Cache Not Clearing - Second Life Issues

1. Second Life Viewer - VWR

Cache Not Clearing

Created: 06/Jul/09 03:49 AM Updated: 07/Jul/09 12:29 PM

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Component/s:

Inventory

Affects Version/s:

1.23

Fix Version/s:

None

Environment:

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Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Restrained Life Release)
Release Notes

Built with MSVC version 1400

You are at 255051.1, 294846.0, 3051.4 in Station Alpha located at sim8221.agni.lindenlab.com (216.82.38.34:13000)
Second Life Server 1.26.4.120562
Release Notes

CPU: AMD (Unknown model) (2004 MHz)
Memory: 959 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6150 LE/PCI/SSE2/3DNOW!
Windows Graphics Driver Version: 6.14.0011.8250
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.25164 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 980/12699 (7.7%)

Issue Links:

Relates

This issue Relates to:

VWR-3099 Meta-issue: Unsupported Graphics Adapters

Description

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I first noticed something was wrong when I tried to clear my Cache due to parts of my inventory missing. It gave no message while closing down Second Life, and the loading screen didnt mention clearing the cache either. I kept trying, to no avail.

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Comments

Change History

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Ezian Ecksol added a comment - 06/Jul/09 04:42 AM

The easiest workaround is to just delete the cache manually when SL-Client is closed.

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Harleen Gretzky added a comment - 06/Jul/09 08:03 AM - edited

This does not reproduce for me. Clicked on Clear Cache button and relogged, startup process had the Clearing Cache dialog. Once logged in all my textures and inventory had to reload into cache. Does this happen if you use the SL viewer instead of RLV?

Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

CPU: Intel Pentium 4 (Unknown model) (3200 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7800 GTX/PCI/SSE2
Windows Graphics Driver Version: 6.14.0011.8250
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.25169 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 1/9523 (0.0%)

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Ethari Hallstrom added a comment - 06/Jul/09 11:32 AM

I'd suggest what Ezian has said - delete your cache manually. Unfortunately Ezian has not explained how to do this.

If you still have access to your preferences window, you can see where your cache is located by checking the Network tab where it says "Disk Cache Location". Mine (on Vista) is at:
C:\Users[Username]\AppData\Local\SecondLife

What further complicates things, since 1.34 I believe, LL have changed where the cache is saved. It is now within my Local folder, and therefore there is no "cache" folder. If it is in Local, as mine has said, delete everything within the folder - there should be lots of files with UUIDs for filenames, and a "textures" folder, etc.. If it's not (possibly in Roaming instead) then delete the folder marked "cache", which contains these said files.

Hope this helps... This is a bit confusing so was difficult to explain!

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Beverly Salming added a comment - 07/Jul/09 10:20 AM

Okay, I opened up the cache folder, to find NOTHING in it. Is that normal? Anyways, I deleted it, and when I opened up RLV, parts of the inventory was still gone. What else can I do?

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Ellla McMahon added a comment - 07/Jul/09 10:29 AM

Beverly, please see if you have this issue with the Official Viewer Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release) which can be downloaded from here http://secondlife.com/support/downloads.php

Please see the link on the JIRA Home page

Missing/Lost Inventory? Go here

If this is still an issue please Submit a Ticket with Support for account-specific help

I appear to be missing inventory that I know should be there. What do I do?

Thank you : )

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Beverly Salming added a comment - 07/Jul/09 12:29 PM

Apparantly I found the wrong cache in my last comment, the right one has been cleared, so everything's fine now. Thanks guys.