• All submissions to this site are governed by Second Life Project Contribution Agreement. By submitting patches and other information using this site, you acknowledge that you have read, understood, and agreed to those terms.
Issue Details (XML | Word | Printable)

Key: VWR-14518
Type: Bug Bug
Status: Resolved Resolved
Resolution: Contact Support
Priority: Critical Critical
Assignee: Unassigned
Reporter: Sergei Constantine
Votes: 0
Watchers: 0
Operations

If you were logged in you would be able to see more operations.
1. Second Life Viewer - VWR

I can't seem to teleport successfully, nor can my partner and when we do teleport to some places, we simply crash completely.

Created: 04/Jul/09 01:10 AM   Updated: 04/Jul/09 08:07 AM
Return to search
Component/s: Crashes, Landmarks/Navigation, Performance
Affects Version/s: 1.23
Fix Version/s: None

Environment:
Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

You are at 174898.0, 251017.0, 3996.6 in Nice Pearls located at sim5183.agni.lindenlab.com (216.82.48.184:13001)
Second Life Server 1.26.4.120562
Release Notes

CPU: AMD (Unknown model) (2204 MHz)
Memory: 2942 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6150 LE/PCI/SSE2/3DNOW!
Windows Graphics Driver Version: 7.15.0010.9734
OpenGL Version: 2.1.0

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.25114 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 13/1629 (0.8%)
Issue Links:
Relates
 


 Description  « Hide
I cannot really provide an slurl due to the fact that the crashing is random. What I can say is that after crashing from one of these random places, logging on and attempting to return to the same place at login crashes automatically, ergo no logging on at all unless logging on at our home.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Harleen Gretzky made changes - 04/Jul/09 07:34 AM
Field Original Value New Value
Priority Showstopper [ 1 ] Critical [ 2 ]
Harleen Gretzky added a comment - 04/Jul/09 07:41 AM
Can you attach crash logs to this issue as described here Where do I find my Second Life diagnostic logs?

Thanks


Ellla McMahon made changes - 04/Jul/09 08:02 AM
Component/s Landmarks/Navigation [ 10190 ]
Component/s Performance [ 10025 ]
Affects Version/s 1.23 [ 10470 ]
Ellla McMahon made changes - 04/Jul/09 08:02 AM
Link This issue Relates to VWR-3099 [ VWR-3099 ]
Ellla McMahon added a comment - 04/Jul/09 08:03 AM
Sergei, please see Harleen's comment.

Also, please see this article in Knowledge Base I'm having navigation issues > I'm having trouble teleporting and the Video Troubleshooting teleporting

Please try right-clicking on yourself and selecting Take Off > Detach All to remove your attachments. Then, try relogging. Scripted attachments have the ability to affect your avatar's movement.

Please try unplugging your modems and routers for a full minute, then plug them back in and log back into Second Life.

Please see these articles in Knowledge Base How can I improve performance ? and How do I check for packet loss (network lag)?

Make sure you have the latest drivers for your video card.
Nvidia have recently released Version: 186.18 Release Date: June 18, 2009

If you're using wireless networking, you should try troubleshooting with a direct wired connection; we allow, but do not support the use of wireless network connections.

This article will show you how to get detailed information about the performance of your computer and the Second Life world Statistics Bar Guide

Please update your Windows OS to Vista SP1 or SP2 as recommended by Nvidia

*Please note System Requirements

Your computer must meet these REQUIREMENTS, or you may not be able to successfully participate in Second Life.

If you still have an issue, and see this Error Message, please add your comment and vote on the main issue, "You have been logged out of Second Life: You have been disconnected from the region you were in" SVC-3259

Please add, on SVC-3259, your

  • full computer environment Help > About Second Life
  • ISP and what kind of DSL/Cable modem you have
  • how you connect to the internet (wired/wireless)

For a response tailored to your individual situation please Submit a Ticket with Support see JIRA Home page

Thank you : )


Ellla McMahon made changes - 04/Jul/09 08:04 AM
Link This issue Relates to SVC-3259 [ SVC-3259 ]
Ellla McMahon made changes - 04/Jul/09 08:05 AM
Link This issue Relates to VWR-9999 [ VWR-9999 ]
Ellla McMahon made changes - 04/Jul/09 08:07 AM
Status Open [ 1 ] Resolved [ 5 ]
Resolution Contact Support [ 7 ]