[#VWR-14242] can't hear streaming audio

1. Second Life Viewer - VWR

can't hear streaming audio

Created: 20/Jun/09 01:12 PM Updated: 09/Feb/10 10:11 AM

Component/s:

Sound

Affects Version/s:

1.23

Fix Version/s:

None

Time Tracking:

Not Specified

Environment:

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Second Life 1.23.4 (123908) Jun 11 2009 15:37:14 (Open Metaverse Viewer)
Release Notes

Built with GCC version 40102

You are at 138417.2, 284232.6, 21.5 in Tahoa Mountain Cougar located at sim7809.agni.lindenlab.com (216.82.36.48:12035)
Second Life Server 1.26.4.120562
Release Notes

CPU: AMD Athlon(tm) 64 X2 Dual Core Processor 5400+
Memory: 3895 MB
OS Version: Linux 2.6.28-13-generic #44-Ubuntu SMP Tue Jun 2 07:55:09 UTC 2009 x86_64
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9800 GT/PCI/SSE2
OpenGL Version: 3.0.0 NVIDIA 180.44

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3.3 c-ares/1.4.0
J2C Decoder Version: KDU
Audio Driver Version: OpenAL, version 1.1 / OpenAL Community / OpenAL Soft: ALSA Software on default
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.24789 (Mozilla GRE version 1.8.1.18_0000000000)
Packets Lost: 2/16263 (0.0%)

Issue Links:

Relates

This issue Relates to:

~~VWR-13514~~ Audio broken on linux

~~SVC-3957~~ Not able to hear Streaming Music with Linux

~~VWR-2844~~ UI and Music Stream Sound Stuttery under Ubuntu 7.10 (fine in 7.04)

~~VWR-11759~~ SVN-108641 Linux stopped playing streams

~~VWR-14210~~ Linux 1.23 client allows voice but no sound on any sim even though age is verified.

This issue is related to by:

VWR-16092 No sound under Ubuntu 9.10 - Uncommenting 'export LL_BAD_OPENAL_DRIVER=x' in secondlife gives sound, but delayed and pulseaudio uses 100% of a CPU core

VWR-14436 Linux client can't play streaming music and video

VWR-16816 META ISSUE: UI and Music Stream Sound issues with Ubuntu

Description

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Go to a location with streaming audio. Try to play it, making sure that streaming audio is chosen in preferences and that the volume is up sufficiently. You should hear it, but you don't.

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Ellla McMahon added a comment - 21/Jun/09 12:16 PM - edited

Melissa, it is possible you are seeing the same issue that was reported here VWR-9300 Please add your comments and vote to that issue.

Please see this article in Knowledge Base Overview of Music in Second Life

Please keep in mind that the audio streams come directly to your Second Life viewer, they do not get streamed by Linden Lab's servers. None of this content comes via Linden Lab's servers at all, so performance issues with streams are completely outside of Linden Lab's control. Some streams reach a maximum number of listeners and then accept no more. Some have poor connections and may stutter or stop

A few important things to remember:

If there is an invalid URL in the "Music URL" field on the land, you won't get an error message in Second Life (you simply won't hear anything). Try double checking the stream in an external player such as Winamp or iTunes to make sure it is the correct URL and actually broadcasting, and that it has not run out of available streams for listeners.

There were Known Issues from the Release Notes for Second Life Release 1.22(11) - Mar 11th, 2009

Possible continued problems with Audio and Voice on Linux (introduced in RC8):

1. ~~VWR-11759~~[c]: Linux stops playing audio streams

Streaming audio from parcels may not work without additional preliminary setup of a compatible 32-bit GStreamer on your Linux computer.
Please read the file README-linux.txt. Goto Section 3, INSTALLING & RUNNING, and see Section 5, TROUBLESHOOTING for Problem #6.

Thank you : )

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Ellla McMahon added a comment - 22/Jun/09 05:04 AM

Melissa, please see issues ~~VWR-13514~~ & ~~VWR-14090~~

Some reporters have found that uncommenting LL_BAD_OPENAL_DRIVER seems to resolve this issue.

Thank you : )