Release Notes/Second Life Release/1.23 - Known Issues: Incorrect Minimum System Requirements Warning - NVIDIA Video Cards

Incorrect Minimum System Requirements Warning - NVIDIA Video Cards

• VWR-13947[c]: Viewer gpu_list.txt does not include some recent NVIDIA graphics cards - On systems running NVIDIA GTS 250, GTX 270 and GTX 275 graphics cards, SL may indicate that the minimum system requirements have not been met. The viewer will still function, but graphics will default to Low or Medium settings. If your system uses any of these graphics cards, click the 'Don't show me this again' check-box, then choose 'No' to continue logging into Second Life.

If this is still an issue please Submit a Ticket with Support for a response tailored to your individual situation, see JIRA Home page

Ticket Types
I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages.

Thank you : )

In desperation, I uninstalled SL again from F: drive, and re-installed it to my C: drive. To my surprise, I was able to get to the log-in screen. I did get the "minimum system requirements" message, selected "Don't show me this again", and I was able to log in normally. My graphics had indeed defaulted back to Low settings, and I was able to reset them with no problems. Good frame rates, beautiful graphics were achieved. I then logged out to attend to RL.

This evening I returned to my computer and attempted to log in again. Same results as yesterday; SL locked up solid before reaching the login screen, and could only be closed via the task manager. I will try uninstalling everything one more time, and will try the just released NVIDIA 1.86 drivers. If this doesn't work I'll submit a support ticket.

Update: Still doesn't work.

Please try adding a command line parameter to the Viewer shortcut, see Viewer parameters

Please add --noprobe which should Disable hardware checking at startup.

For a further response tailored to your individual situation please Submit a Ticket with Support see JIRA Home page

Thank you : )

Adding --noprobe had no effect. I have a support ticket set up.

Why is this marked as Resolved?

July 1: I've been experimenting. I am still experiencing the lockup phenomenon when I attempt to open any version of the viewer. But if I run the Nvidia driver installer (I'm using version 186.18) and instruct it to overwrite the existing drivers (same version) without restarting my computer afterwards, I can sometimes get logged in and everything runs nicely. If I shut down or restart the computer, I'm back to the lockup condition. This happens with the latest viewer release 1.23.4, the latest RC, Snowglobe, and the Gemini viewer. None of the graphics settings in the viewer or in the Nvidia control panel seem to affect this behavior. I've tried this with antivirus software turned on and off with no difference observed.

Nvidia says "When an NVIDIA display driver update is performed, the new driver will remove the previous drivers during the installation processor. Sometimes it is not successful in removing the older display drivers which can lead to display issues later on as a result of conflicting drivers. As a basic practice, it is recommended that you first uninstall the older display drivers before updating to a newer version."
http://nvidia.custhelp.com How do I uninstall my NVIDIA Forceware display drivers? Answer ID 10

NVIDIA drivers appear to be causing problems with the Second Life viewer

We've noticed that users of NVIDIA graphics cards sometimes experience driver-related problems. After installing the latest NVIDIA drivers, they've found that the Second Life® viewer crashes with an error message that states: "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware."

To the best of our knowledge, this appears to be a problem with the NVIDIA drivers' initial installation: the first time the install process is run, something fails silently – a file or set of files doesn't copy properly, but the installer doesn't give you any notice that something went wrong.

There is a solution: ensure that all of your applications are closed, and install the NVIDIA drivers again. For some reason, the drivers almost always install correctly the second time.

If these steps do not solve your problem, please see NVIDIA's Driver Installation Hints

No luck so far. I've tried deleting the Nvidia drivers through the Control Panel, deleting the drivers and the card via System manager, deleting drivers with Driver Sweeper, and going in manually and deleting any old ATI and Nvidia drivers I could find. I followed the instructions that Nvidia recommended, but I still get the same result: If I do a fresh re-install of the Nvidia drivers and open any of the SL clients without restarting my PC, I can run SL with no problems. In fact, I get great graphics with the GeForce 275 - I can max out the graphics settings and get good frame rates and good stability. I've even been able to experiment with shadows. Everything is fine until I restart my computer - then I'm back to the lockup condition.