[#VWR-14165] Bottoms of letters of text are clipped off in 1.23

1. Second Life Viewer - VWR

Bottoms of letters of text are clipped off in 1.23

Created: 17/Jun/09 08:26 PM Updated: 29/Sep/09 02:04 PM

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Component/s:

Graphics

Affects Version/s:

Snowglobe test build, Snowglobe 1.1, 1.23

Fix Version/s:

None

File Attachments:

None

Image Attachments:

1. Screenshot-Snowglobe-clipped-glyphs.png
(161 kB)

2. v1-22-11.png
(553 kB)

3. v1-23-4.png
(709 kB)

Issue Links:

Duplicate

This issue is original of duplicate:

~~VWR-14193~~ words in search viewer cut off at bottom

~~VWR-14261~~ Text is uneven and letters are missing the bottom

~~VWR-15012~~ bottom of lines of text is being shaved off since I downloaded new viewer

~~VWR-14187~~ the font is only half showing at times

Relates

This issue Relates to:

VWR-12080 Meta-Issue: Issues with ATI Catalyst 7.12-9.10

VWR-13490 Font readability in 1.23

This issue is related to by:

~~VWR-14229~~ Wonk Fonts same as before on 1.23 only and sick of closed unresolved on this issue

Last Triaged:	19/Jun/09 09:36 PM
Linden Lab Issue ID:	DEV-34191

Description

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With some computers / video cards, the bottoms of fonts seem to be clipped off. See, for example, this screenshot.

There have been comments that this may be due to outdated drivers. (For new drivers, go to http://game.amd.com/us-en/drivers_catalyst.aspx under "ATI Radeon™ Video Card Drivers" -> "Individual Catalyst Components".)
People with ATI 2xxx and 3xxx AGP cards may need the following hotfix in order to install newer drivers properly: http://support.amd.com/us/kbarticles/Pages/CatalystAGPHotfix.aspx
(Dena, below, suggests trying the 8.8 hotfix drivers instead, available here for Windows XP 32-bit and linked from here for other OS's.)
If you try this, please comment about whether it helps.

If you're still seeing the same problem, please comment with information about your computer from "About Second Life", particularly your graphics card and driver version information.

This issue is intentionally made anew just for 1.23 because it appears that different hardware is encountering this now (i.e. my own Intel 945 used to get these symptoms in 1.22, but not anymore in 1.23.)

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Comments

Change History

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Celierra Darling added a comment - 17/Jun/09 08:45 PM

From VWR-13490:

Joe Brynner
Graphics Card: ATI Radeon HD 3850
OpenGL Version: 2.0.7055 Release

Dresden Ireto
Graphics Card: ATI Mobility Radeon HD 3650
Windows Graphics Driver Version: 7.15.0010.0096
OpenGL Version: 2.1.7415 Release

dena dana
Graphics Card: ATI Radeon HD 3850 AGP
Windows Graphics Driver Version: 8.452-080109a-057974E-ATI
OpenGL Version: 2.1.7412 Release

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dena dana added a comment - 18/Jun/09 06:35 AM

Hotfix for 9.6 driver fixed the text problem but gave a rendering issue that for me made sl unusable.
Searched and found 8.8 drivers here http://www2.ati.com/misc/hotfi...hotfix_xp32_67246.exe
seemed to fix the issue of text and more stable on sl for me.

Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

You are at 262052.3, 254237.9, 72.6 in Sutherland located at sim4987.agni.lindenlab.com (216.82.27.198:13002)
Second Life Server 1.26.4.120562
Release Notes

CPU: AMD (Unknown model) (1838 MHz)
Memory: 3072 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 3850 AGP
Windows Graphics Driver Version: 8.522-080731a-067246E-ATI
OpenGL Version: 2.1.7873 Release

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.24735 (Mozilla GRE version 1.8.1.21_0000000000)

[ Permlink | « Hide ]

Darv Linden added a comment - 19/Jun/09 09:47 PM

Added links to 8.8 hotfixes: here for Windows XP 32-bit and linked from here for other OS's.

[ Permlink | « Hide ]

Darv Linden added a comment - 22/Jun/09 01:56 PM

Dena reports that using the newest drivers caused "spikes".

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Katheryne Helendale added a comment - 23/Jun/09 12:11 AM

CPU: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz
Memory: 3023 MB
OS Version: Linux 2.6.28-13-generic #44-Ubuntu SMP Tue Jun 2 07:57:31 UTC 2009 i686
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600M GS/PCI/SSE2
OpenGL Version: 3.0.0 NVIDIA 180.44

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3.3 c-ares/1.4.0
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.750000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.24849 (Mozilla GRE version 1.8.1.18_0000000000)

Text is barely legible, very badly rendered. This is affecting nVidia users too.

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Katheryne Helendale added a comment - 23/Jun/09 12:20 AM

File v1-22-11.png is an example of how the viewer text should look. File v1-23-4.png is what the newest viewer 1.23.4 looks like on the same system.

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Boroondas Gupte added a comment - 03/Aug/09 10:10 AM - edited

Because the proprietary ATi drivers will no longer support my graphics card (ATI RV350 [Mobility Radeon 9600 M10]) and my linux distribution is deprecating the old driver versions, I was forced to switch to the open "radeon" drivers in the kernel. 3D acceleration seems to work fine, as does SL, except now the font glyphes are clipped:

Note that the glyphs are clipped from the top, so I'm unsure whether it's the same bug as the one described in this issue.

Snowglobe 1.1.0 (0) Jul 26 2009 20:07:36 (CommunityDeveloper)
Release Notes

Built with GCC version 40302

CPU: Intel(R) Pentium(R) M processor 1.80GHz
Memory: 882 MB
OS Version: Linux 2.6.29-gentoo-r5 #2 PREEMPT Mon Aug 3 17:01:15 CEST 2009 i686
Graphics Card Vendor: DRI R300 Project
Graphics Card: Mesa DRI R300 20060815 AGP 1x TCL
OpenGL Version: 1.3 Mesa 7.4

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 c-ares/1.4.0
J2C Decoder Version: OpenJPEG: 1.3.0, Runtime: 1.3.0
Audio Driver Version: OpenAL, version 1.1 / OpenAL Community / OpenAL Soft: ALSA Software on default
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.25843 (Mozilla GRE version 1.8.1.18_0000000000)

The issue is the same with Second Life 1.23.4 (123908), so I'm commenting here instead of creating a SNOW issue. With the old proprietary ATi driver, both SL versions were fine.

EDIT:

Fonts look fine with the open drivers in Second Life 1.22.11 (113941)

In the screenshot, note that the text rendered by llmozlib (grid status at the top right; the SL logo at the top left is an image, of course) doesn't show any clipping.

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Opal Proctor added a comment - 08/Aug/09 10:48 AM

I just had Dell update my driver a few weeks ago....I was fine on the old version of SL...why am I now having text problems...I am a techno tard...so please inform what would be the best option for me...

Radeon 2600 HD

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Shannon Kaffebaum added a comment - 29/Sep/09 01:59 PM

Same issue.

Previous viewers were fine but I have this issue with Second Life 1.23.4 - haven't had it with previous viewers. Also Cool viewer suffers same issue. And I think Emerald also (but not 100% sure as I have uninstalled). Have tried changing screen resolution as suggested elsewhere and updated drivers. Here is info:

CPU: AMD (Unknown model) (2094 MHz)
Memory: 3070 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Mobility Radeon HD 3450
Windows Graphics Driver Version: 8.476-080328a-063289C-HP
OpenGL Version: 2.1.7415 Release

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Nicky Patterson added a comment - 29/Sep/09 02:04 PM

I can certainly confirm that Emerald is affected by this as well.