[#VWR-14055] ATI Radeon HD 2600 XT runs featureless and crashes

1. Second Life Viewer - VWR

VWR-3367

ATI Radeon HD 2600 XT runs featureless and crashes

Created: 15/Jun/09 07:01 PM Updated: 18/Jun/09 07:24 AM

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Component/s:

Graphics

Affects Version/s:

1.23

Fix Version/s:

None

Environment:

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Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

You are at 247061.8, 286236.0, 516.2 in Caer Sidi located at sim837.agni.lindenlab.com (216.82.11.82:13003)
Second Life Server 1.26.4.120562
Release Notes

CPU: Intel Pentium 4 (Unknown model) (2800 MHz)
Memory: 1024 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.

Description

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I crash constantly, even while getting a high FPS rate (over 30, often). This has occured since I was forced to get new ATI drivers. It happens in low-lag areas, often while camming about, or returning to normal camera view from camming around. Sometimes it happens when I'm sending an IM. Always it happens with no forewarning, no lag time, and with no other avies around. The latest SL viewer does NOT resolve this issue, even though I run my processes at the lowest possible levels to avoid lag.

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Ellla McMahon added a comment - 18/Jun/09 07:24 AM

NTropy, please see these articles in Knowledge Base How can I improve performance ? and How do I check for packet loss (network lag)? Please also see this article for suggestions for Turning off WindLight rendering.

Make sure you have the latest drivers for your video card. ATI have recently released 6/15/2009 Catalyst 9.6 OpenGL Version: 2.1.8673 and Hotfix for ATI Radeon HD 3000 and ATI Radeon HD 2000 Series AGP

If you're using wireless networking, you should try troubleshooting with a direct wired connection; we allow, but do not support the use of wireless network connections.

This article will show you how to get detailed information about the performance of your computer and the Second Life world Statistics Bar Guide

please add your full computer environment, Help > About Second Life [copy and paste], including the Viewer you are using and the Region(s) where you have this issue. Please also include the Graphics Card driver version.

before you restart Second Life, please attach your latest SecondLife log and CrashReport to this issue. This Knowledge Base article will tell you Where do I find my Second Life diagnostic logs?

please attach a copy of your TraceRoute to this issue

For a further response tailored to your individual situation please Submit a Ticket with Support see JIRA Home page

Thank you : )