[#VWR-13985] Sculpted prims do not load on computers running an Intel 965-based graphics card

1. Second Life Viewer - VWR

Sculpted prims do not load on computers running an Intel 965-based graphics card

Created: 11/Jun/09 09:17 PM Updated: 19/Jun/09 10:13 PM

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Component/s:

Graphics

Affects Version/s:

1.22

Fix Version/s:

None

File Attachments:

None

Image Attachments:

1. Sculpty Solution.png
(44 kB)

Environment:

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Second Life 1.22.11 (0) May 4 2009 01:32:59 (Restrained Life Release)
RestrainedLife viewer v1.17 (SL 1.22.11)
Release Notes

You are at 180841.1, 243436.0, 31.8 in Sarahs Island located at sim938.agni.lindenlab.com (216.82.13.88:13004)
Second Life Server 1.26.4.120562
Release Notes

CPU: Intel Core 2 Series Processor (1862 MHz)
Memory: 2038 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: Intel
Graphics Card: Intel 965/963 Graphics Media Accelerator
OpenGL Version: 1.5.0 - Build 7.14.10.1329

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.24578 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 2/5631 (0.0%)

Issue Links:

Duplicate

This issue is original of duplicate:

~~VWR-13981~~ I am using Windows 7 RC and I have the Intel 965 express chipset family I am having problems loading sculpted textures they look like spheres I have tryed diffrent drivers nothing works what can I do?

Relates

This issue Relates to:

~~VWR-12512~~ Sculpted Prim Problems For Intel Chipset 965

~~VWR-10678~~ Sculptures will not Rez Correctly

~~VWR-12610~~ Sculpted prims display always as spheres

VWR-5647 Meta-Issue: Sculpted Prims Need More Linden Lab Development

Description

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UPDATE: Resolved. The Intel drivers default to setting two compression methods (shown in the attached screenshot) to "forced". Sculpted prim textures shouldn't be compressed. Disabling S3TC and FXT1 compression (or just setting it to NOT be forced) in the Intel graphics settings will solve the problem. Check Pazako Karu's post for directions on how to get to this menu.

=== OLD INFO ===

For reasons unknown, Sculpted prims do not load their sculpted component on computers using an Intel 965-based graphics card. This leaves sculpted prims appearing as spheres of varying dimensions. No settings tweaks uncovered thus far (including disabling Object Occlusion) seem to be able to fix the issue.

Repro (if you really need one):

1. Buy an Intel 965 chipset graphics card
2. Install it in your computer
3. Install Second Life
4. Run Second Life

NOTE: This is a duplicate of ~~VWR-12512~~, which cannot be re-opened (from "Needs More Info" status) due to having zero votes.

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Comments

Change History

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Ellla McMahon added a comment - 12/Jun/09 05:33 AM

Felis, please check you have the latest graphics drivers by either going to your manufacturer's site or by checking in Knowledge Base How do I get the latest drivers for my graphics card? Intel have recently released Windows Vista* - version PV15.12.4.1666 (7.15.10.1666)

Please try the latest RC Viewer Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate) which can be downloaded from here Release Candidate Test Viewers

If you still have an issue, please add your full computer environment, Help > About Second Life [copy and paste], including the Second Life Viewer you are using and the Region(s) where you have this issue. Please also include the Graphics Card driver version you have and a screenshot of your issue.

Thank you : )

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Pazako Karu added a comment - 19/Jun/09 03:00 PM

Hello Felis, I have the same graphics card in my system and have seen this multiple times, and I have found a way to finally reproduce it.

In the picture I provided 'Sculpty Solution.png' you should see the Texture Compression options, be sure they are Off, or not forced, whichever you have available. This is in the 3D graphics device settings, that you can get to by right clicking your desktop, clicking on Graphics Properties, 3D Settings, and then disabling the two noted areas. I'm not sure if this is a direct solution for you, but it is a reproducible problem on my machine. You must restart SecondLife to notice the change should it be loaded when you try this.

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Felis Darwin added a comment - 19/Jun/09 09:52 PM

As soon as I spotted "S3TC Compression" in the screenshot you posted I kicked myself. Duh, of course. Compress an image with a lossy compression method and you might lose some important data.

Disabling the two options worked like a charm. Sculpties are visible on my friend's computer. (I don't currently own a computer using an Intel 965 graphics card)

I've taken the liberty of closing this as "Expected Behavior", because really, if you compress images that aren't supposed to be compressed crap like this is going to happen. At least now we know how to fix it.

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Pazako Karu added a comment - 19/Jun/09 09:56 PM

Glad I could help, this should be put in the Troubleshooting of SecondLife somewhere, as this happened to me several times and I completely forgot that I had even made that change, my only hint was when I forced the textures to be 16bit in those same settings and was wondering why the quality looked less than 32bit