[#VWR-13883] Nvidia GeForce GTS 250 is not recognized as above the minimum requirements

1. Second Life Viewer - VWR

Nvidia GeForce GTS 250 is not recognized as above the minimum requirements

Created: 05/Jun/09 05:05 PM Updated: 19/Jun/09 09:23 AM

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Component/s:

Graphics

Affects Version/s:

1.22

Fix Version/s:

None

File Attachments:

None

Image Attachments:

1. MH-Bug1 (minimum video reqs).png
(33 kB)

Environment:

OS: Windows 7 beta (64-bit), Intel Core 2 Quad Q9450, 8 gb RAM, Nvidia GeForce GTS 250 (latest drivers)

Issue Links:

Relates

This issue Relates to:

~~VWR-13947~~ Viewer gpu_list.txt does not include some recent NVIDIA graphics cards

VWR-3099 Meta-issue: Unsupported Graphics Adapters

Description

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DESCRIPTION:
Second Life incorrectly reports that my video card does not meet the minimum requirements upon launch of the client.

REPRO STEPS:
1. Launch Second Life.

ACTUAL RESULTS:
A dialog appears that reads:
"Warning: Your system does not meet Second Life's minimum system requirements. If you continue using Second Life, you may experience poor performance. Unfortunately, we cannot provide technical support for unsupported system configurations.

Your graphics card does not meet the minimum requirements.

Do you wish to visit http://www.secondlife.com/corporate/sysreqs.php for more information?

[ ] Don't show me this again.

Yes/No"

EXPECTED RESULTS:
No dialog should appear on launch, as a GTS 250 is above the minimum requirements.

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Ellla McMahon added a comment - 19/Jun/09 09:23 AM

Sencaria, please see Release Notes/Second Life Release/1.23 - Known Issues: Incorrect Minimum System Requirements Warning - NVIDIA Video Cards

Incorrect Minimum System Requirements Warning - NVIDIA Video Cards

~~VWR-13947~~[c]: Viewer gpu_list.txt does not include some recent NVIDIA graphics cards - On systems running NVIDIA GTS 250, GTX 270 and GTX 275 graphics cards, SL may indicate that the minimum system requirements have not been met. The viewer will still function, but graphics will default to Low or Medium settings. If your system uses any of these graphics cards, click the 'Don't show me this again' check-box, then choose 'No' to continue logging into Second Life.

If this is still an issue please Submit a Ticket with Support for a response tailored to your individual situation, see JIRA Home page

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I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages.

Thank you : )