[#VWR-13559] Radeon HD 2600 XT AGP 512 MB - CRASHES

1. Second Life Viewer - VWR

Radeon HD 2600 XT AGP 512 MB - CRASHES

Created: 16/May/09 05:16 PM Updated: 30/May/09 09:40 AM

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Component/s:

Crashes

Affects Version/s:

1.22

Fix Version/s:

None

File Attachments:

SecondLifeCrashReport.log (12 kB)

Environment:

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I am using SL 1.22.11 (113941) - fresh install

The following is my PC and Video Card Information I will Also attach the most recent crash report.

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name MAIN
System Manufacturer MEDIONPC
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2672 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 7/5/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name MAIN\Rags
Time Zone Eastern Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.46 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.60 GB
Page File C:\pagefile.sys

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Name ATI Radeon HD 2600 Series
PNP Device ID PCI\VEN_1002&DEV_9586&SUBSYS_00281787&REV_00\4&3525EC23&0&0008
Adapter Type ATI Radeon Graphics Processor AGP (0x9586), ATI Technologies Inc. compatible
Adapter Description ATI Radeon HD 2600 Series
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6936
INF File oem80.inf (ati2mtag_RV630 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x00009000-0x00009FFF
Memory Address 0xE0420000-0xE042FFFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6936, 3.43 MB (3,597,312 bytes), 8/4/2004 1:29 AM)

> Crashes on startup using ATI Radeon HD 2600XT
> -----------------------------------------------
>
> Key: ~~VWR-3822~~
> URL: http://jira.secondlife.com/browse/VWR-3822
> Project: 1. Second Life Viewer - VWR
> Issue Type: Bug
> Components: Crashes
> Affects Versions: 1.20 Release Candidate, 1.20, 1.18.5.3
> Reporter: Alyx Stoklitsky
> Priority: Critical
> Fix For: 1.20 Release Candidate
>
>
> Upon installing the new graphic card as described below, I crashed within 1 second of logging into SL. That's never happened before. I attempted to log in again and immediately crashed. I looked up the graphic card on your website and found it to be one of the recommended ones, so I attempted to log in again. This time I think I might have stayed in for 10 seconds. Then I crashed. This happened four more times. So I researched further and found this group of tickets issued regarding these particular graphic cards. I followed all the suggestions to no avail.
> CPU: Intel Pentium 4 (Unknown model) (2797 MHz)
> Memory: 1006 MB
> OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
> Graphics Card Vendor: ATI Technologies Inc.
> Graphics Card: ATI Radeon HD 2600 XT
> OpenGL Version: 2.1.7873 Release
> LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.18030 (Mozilla GRE version 1.8.1.13_0000000000)

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I am using SL 1.22.11 (113941) - fresh install The following is my PC and Video Card Information I will Also attach the most recent crash report. OS Name Microsoft Windows XP Home Edition Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name MAIN System Manufacturer MEDIONPC System Model AWRDACPI System Type X86-based PC Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2672 Mhz BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 7/5/2005 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name MAIN\Rags Time Zone Eastern Daylight Time Total Physical Memory 2,048.00 MB Available Physical Memory 1.46 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 4.60 GB Page File C:\pagefile.sys ------------------------------------------------------------------------------------------------------------ Name ATI Radeon HD 2600 Series PNP Device ID PCI\VEN_1002&DEV_9586&SUBSYS_00281787&REV_00\4&3525EC23&0&0008 Adapter Type ATI Radeon Graphics Processor AGP (0x9586), ATI Technologies Inc. compatible Adapter Description ATI Radeon HD 2600 Series Adapter RAM 512.00 MB (536,870,912 bytes) Installed Drivers ati2dvag.dll Driver Version 6.14.10.6936 INF File oem80.inf (ati2mtag_RV630 section) Color Planes 1 Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xD0000000-0xDFFFFFFF I/O Port 0x00009000-0x00009FFF Memory Address 0xE0420000-0xE042FFFF IRQ Channel IRQ 16 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6936, 3.43 MB (3,597,312 bytes), 8/4/2004 1:29 AM) > Crashes on startup using ATI Radeon HD 2600XT > ----------------------------------------------- > > Key: ~~VWR-3822~~ > URL: http://jira.secondlife.com/browse/VWR-3822 > Project: 1. Second Life Viewer - VWR > Issue Type: Bug > Components: Crashes > Affects Versions: 1.20 Release Candidate, 1.20, 1.18.5.3 > Reporter: Alyx Stoklitsky > Priority: Critical > Fix For: 1.20 Release Candidate > > > Upon installing the new graphic card as described below, I crashed within 1 second of logging into SL. That's never happened before. I attempted to log in again and immediately crashed. I looked up the graphic card on your website and found it to be one of the recommended ones, so I attempted to log in again. This time I think I might have stayed in for 10 seconds. Then I crashed. This happened four more times. So I researched further and found this group of tickets issued regarding these particular graphic cards. I followed all the suggestions to no avail. > CPU: Intel Pentium 4 (Unknown model) (2797 MHz) > Memory: 1006 MB > OS Version: Microsoft Windows XP Service Pack 2 (Build 2600) > Graphics Card Vendor: ATI Technologies Inc. > Graphics Card: ATI Radeon HD 2600 XT > OpenGL Version: 2.1.7873 Release > LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.18030 (Mozilla GRE version 1.8.1.13_0000000000)

Issue Links:

Relates

This issue Relates to:

VWR-12139 Crash on login with ATI Catayst 9.2 9.3 9.4

VWR-12080 Meta-Issue: Issues with ATI Catalyst 7.12-9.10

Description

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Also Applies to ~~VWR-3822~~:

I also Saw that the Radeon 2600 was a recommended card so I installed the Radeon HD 2600 XT AGP 512 MB and bought a 25" I-INC LDC 1080p Monitor, and a 550 watt powersupply, thinking this would greatly improve my SL experience. I cannot begin to tell you how disappointed I am. When I try to open SL I get the pop up of VFS then the screen goes black for a second and I am then returned to my desk top. Windows Task manager shows That SL loaded then a few seconds later it disappears from the processes window. I am using SL 1.22.11 (113941) Also, ATI catalyst 9.4 with the hotfix .I contacted AMD and this was their response "The error message you describe is from the Game. Please contact the Game Manufacturer for information regarding this error."
I was using a Nvidia GeForce TI 4100 with no problems at all (other than only 128mb of memory and reduced graphics).

I also Use a Laptop with a Nvidia GeForce 8600M GS /PCI/SSE2 wit Vista SP1 that runs very well except it tends to overheat and freeze the entire PC, however if I keep it cool it runs just fine.

The following is my PC and Video Card Information I will Also attach the most recent crash report.

All

Comments

Change History

Sort Order:

Harleen Gretzky made changes - 17/May/09 04:24 PM

Field	Original Value	New Value
Priority	Showstopper [ 1 ]	Critical [ 2 ]

Ellla McMahon made changes - 30/May/09 09:38 AM

Link

This issue Relates to VWR-12080 [ VWR-12080 ]

Ellla McMahon made changes - 30/May/09 09:38 AM

Link

This issue Relates to VWR-12139 [ VWR-12139 ]

Ellla McMahon made changes - 30/May/09 09:40 AM

Status	Open [ 1 ]	Resolved [ 5 ]
Resolution		Duplicate [ 3 ]