[#VWR-13405] Chat and other Menus and surrounding screen turn black; unable to read text

1. Second Life Viewer - VWR

Chat and other Menus and surrounding screen turn black; unable to read text

Created: 10/May/09 10:44 AM Updated: 19/Jun/09 07:21 AM

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Component/s:

Graphics, User Interface

Affects Version/s:

1.23 Release Candidate

Fix Version/s:

None

File Attachments:

None

Image Attachments:

1. bug_001.jpg
(712 kB)

Environment:

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Second Life 1.23.1 (119104) May 4 2009 17:53:10 (Second Life Release Candidate)
CPU: AMD (Unknown model) (2700 MHz)
Memory: 3454 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)

Issue Links:

Relates

This issue Relates to:

VWR-13205 Snapshot to disk causes UI backgrounds to disappear

~~VWR-12523~~ Black textures on everything

VWR-3099 Meta-issue: Unsupported Graphics Adapters

This issue is related to by:

VWR-13966 User interface goes black when playing media

~~VWR-14140~~ Using SNAPSHOT causes all my UI backgrounds to go transparent

~~VWR-13905~~ text backgrounds of IM, inventory, pie selectors turn dark

~~VWR-14145~~ Background color on viewer windows went black

Description

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Beginning yesterday, after having 1.23 open for 20 mins or so the menus and surrounding screen turns black. So text is black on black and I'm unable to read my chat text.

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Comments

Change History

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Ellla McMahon added a comment - 10/May/09 12:47 PM

KawaiiNicole, please copy and paste the full details from Help > About Second Life including the Region(s) where you have this issue, your Graphics Card and Windows Graphics Driver Version.

When you have this issue, please close the Viewer and before you restart Second Life, please attach your latest SecondLife log and CrashReport to this issue. This Knowledge Base article will tell you Where do I find my Second Life diagnostic logs?

Thank you : )

FROM ~~VWR-12523~~ "Black textures on everything"

KawaiiNicole Pralou added a comment - 10/May/09 12:20 PM
Same is happening to me with 1.23 client. I switched back to 1.22 and no problems!! http://twitpic.com/4xgix of screenshot.

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KawaiiNicole Pralou added a comment - 11/May/09 05:16 PM

I've since noticed my screen turns black when video is auto played.

Here is my info.

Second Life 1.23.1 (119104) May 4 2009 17:53:10 (Second Life Release Candidate)

CPU: AMD (Unknown model) (2699 MHz)
Memory: 3454 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6150SE nForce 430/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.23834 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 1/34529 (0.0%)

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Ellla McMahon added a comment - 05/Jun/09 08:18 AM

KawaiiNicole, please see these articles in Knowledge Base How can I improve performance ? and How do I check for packet loss (network lag)? Please also see this article for suggestions for Turning off WindLight rendering.

Make sure you have the latest drivers for your video card. Nvidia have recently released Version:185.85 Release Date: May 06, 2009

If you're using wireless networking, you should try troubleshooting with a direct wired connection; we allow, but do not support the use of wireless network connections.

Streaming media can be enabled if you want to listen to music and watch movies inworld; disable it if you don't have a fast enough Internet connection

This article will show you how to get detailed information about the performance of your computer and the Second Life world Statistics Bar Guide

*Please note System Requirements

Your computer must meet these REQUIREMENTS, or you may not be able to successfully participate in Second Life.

If this is still an issue please Submit a Ticket with Support for a response tailored to your individual situation see JIRA Home page

Thank you : )

[ Permlink | « Hide ]

Grizzy Griswold added a comment - 11/Jun/09 02:33 PM

I'm getting this too.

CPU: Intel Core 2 Series Processor (1795 MHz)
Memory: 1534 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8400 GS/PCI/SSE2
Windows Graphics Driver Version: 7.15.0011.8250
OpenGL Version: 3.0.0
libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.24575 (Mozilla GRE version 1.8.1.21_0000000000)
Packets Lost: 96/5986 (1.6%)

This appears to be the same issue as the related ones. I don't have the trouble when I use the regulare viewer only Release Candidate 1.23. I am telling you about this now so it won't happen when this becomes the real viewer. I will attache a screenshot as soon as I can get it to happen again.