[#VWR-12663] Crash, then impossible to kill process, Starting new instance of SL locks up machine completely.

1. Second Life Viewer - VWR

Crash, then impossible to kill process, Starting new instance of SL locks up machine completely.

Created: 01/Apr/09 11:07 AM Updated: 28/Jul/09 05:34 AM

Return to search

Component/s:

Crashes

Affects Version/s:

1.22

Fix Version/s:

None

File Attachments:

SecondLife.log (329 kB)
2.

SecondLifeCrashReport.log (364 kB)

Environment:

« Hide

Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release)
Release Notes

You are at 263202.1, 236088.0, 450.9 in Solbitgil located at sim2975.agni.lindenlab.com (216.82.19.218:13002)
Second Life Server 1.25.6.113484
Release Notes

CPU: Intel Pentium III core (unknown model, 0.18 micron process) with internal L2 cache (2698 MHz)
Memory: 6141 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 4870 X2
OpenGL Version: 2.1.8494 Release

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.22890 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/2195 (0.0%)

Issue Links:

Relates

This issue Relates to:

VWR-10475 Client Freezing on Second Monitor

~~VWR-730~~ screen won't update on secondary monitor

VWR-12080 Meta-Issue: Issues with ATI Catalyst 7.12-9.10

Description

« Hide

This crash appears to happen whenever the camera is moving. Happening quite frequently.

When the initial crash occurs, the viewer turns completely black, showing "(Not Responding)" on the top bar.

Attempts at killing the process in taskmanager have no affect, Secondlife.exe remains and refuses to exit.
Starting a new viewer will lock up the machine entirely, requiring a hard boot.

All

Comments

Change History

Sort Order:

[ Permlink | « Hide ]

Ellla McMahon added a comment - 01/Apr/09 05:10 PM

Sven, please see this article in Knowledge Base Second Life and multiple monitors

Do you have Second Life Viewer on the Primary monitor ? Do you quit Second Life before making major monitor changes ?

If you still have an issue, please add your full computer environment, Help > About Second Life [copy and paste], including the Viewer you are using and the Region(s) where you have this issue.

Also before you restart Second Life, please attach your latest SecondLife log and CrashReport to this issue. This Knowledge Base article will tell you Where do I find my Second Life diagnostic logs?

For technical, time-sensitive and/or Region/Account specific issues please Submit a Ticket with Support as per JIRA Home page They will be able to give you individual help and advice.

Please add your comments and vote on "Please create a 64bit version of the Second Life Viewer for Windows Vista (and optionally XP)" VWR-9087

Thank you : )

[ Permlink | « Hide ]

Sven Okonomi added a comment - 02/Apr/09 09:49 AM - edited

Supplied more info.

Also, I was running SL maximised on my primary monitor.

[ Permlink | « Hide ]

Ellla McMahon added a comment - 09/Apr/09 01:44 PM

ATI have released Catalyst 9.4 (4/8/2009). Please test the new drivers and add a comment.

Thank you : )