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Issue Details (XML | Word | Printable)

Key: VWR-12157
Type: Bug Bug
Status: Resolved Resolved
Resolution: Contact Support
Priority: Major Major
Assignee: Unassigned
Reporter: Thunder Duke
Votes: 0
Watchers: 0
Operations

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1. Second Life Viewer - VWR

Textures and gestures failing to load

Created: 22/Feb/09 09:08 PM   Updated: 24/Feb/09 12:59 PM
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Component/s: Avatar/Character, Building (in-world), Inventory, Performance
Affects Version/s: 1.21
Fix Version/s: None

File Attachments: None
Image Attachments:

1. ScreenShot001.jpg
(160 kB)

2. ScreenShot002.jpg
(197 kB)

3. ScreenShot422.jpg
(162 kB)

4. ScreenShot423.jpg
(202 kB)

5. ScreenShot425.jpg
(135 kB)

6. ScreenShot426.jpg
(174 kB)
Environment:
Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release)
Release Notes

CPU: Intel Core 2 Series Processor (1995 MHz)
Memory: 3582 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600M GT/PCI/SSE2
OpenGL Version: 2.1.1

You are at 146541.2, 235922.5, 55.0 in Dream Dominique located at sim8164.agni.lindenlab.com (8.10.149.231:13010)
Second Life Server 1.25.5.109327
Release Notes

ALTERNATE COMPUTER
Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release)
Release Notes

You are at 146568.2, 235970.5, 40.7 in Dream Dominique located at sim8164.agni.lindenlab.com (8.10.149.231:13010)
Second Life Server 1.25.5.109327
Release Notes

CPU: Intel Pentium 4 Northwood (2793 MHz)
Memory: 3711 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce FX 5200/AGP/SSE2
OpenGL Version: 1.5.2
Issue Links:
Relates
 


 Description  « Hide
1. I logged into second life, and was in my tower, when my friend said he wanted to show me his avatar and I TPed him to me.

2. He did not load, so I logged out and in again. I noticed that his avi was still not loading, and not only that, but textures had dissappeared from some of my walls.

3. I restarted SL and got the same thing. I repeated this twice. Then, I noticed that the majority of my sculpts were not loading,as well as a couple other textures. So i tried something else, I went to another sim and came back, and then some of my sculpts loaded. I restarted SL again, and again, sculpts were missing.

4. I cleared my cache and restarted, and a couple more sculpts loaded, but a lot of them were missing as well as several normal textures.

5. I restarted my computer and logged in to find the same thing, things not loading. However, in addition to this, upon logging in I got repeated messages saying "Failed to find clothing in database." not only that, but it said "Failed to load XYZ gesture." For most of my gesture. I also got "Failed to find body part in database." In the chat window, it said "Replaced missing clothing/body part with default." However, my avatar is still a white cloud and does not load.

After restarting and clearing the cache, I am at a loss of what to do. I have not re-installed yet, as I don't know if this problem is on my end. I hope you know, this is incredibly bizarre. I hope you can help me, I would appreciate it greatly. I have included two screenshots showing what is going on.

Expected Behavior: I expected my textures and avatar to load.

EDIT: I teleported one of my friends to me. I'm still having these issues. Their textures did not load for me, and they said that they weren't seeing my sculpts and many of my textures, nor my shape. After a little bit they said that it looked like I had taken off half my attachments and worn a basic human shape but the textures and things were not loading still. But on my screen I was still a nebulous glowing blob.

EDIT: 3 PM EST 2/23/09
Logged onto a friend's account, with same results as shown in ScreenShot426.jpg. Am considering re-installing, but am waiting to hear something.

EDIT: 4:22 PM EST 2/23/09
Logged onto my account on another computer. The majority of my sculpts and textures load if I am on this computer. I have pasted the info on this computer under ALTERNATE COMPUTER in the "environment" field. However, as ScreenShot001.jpg and ScreenShot002.jpg show, some textures are not loading or loading blurry (though it might be because this computer isn't as good, doubt it however); and no part of my avatar is loading.

EDIT: 10:00 PM EST 2/23/09
Talked to a couple other people who had been in my plaza, they said it looked normal to them.

EDIT: 10:17 PM EST 2/23/09
Attempted to reinstall. No dice. Textures, gestures, and avatar parts still not loading.



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Ellla McMahon added a comment - 24/Feb/09 12:59 PM
Thunder, please see these articles in Knowledge Base How can I improve performance ? and How do I check for packet loss (network lag)? Please also see this article for suggestions for Turning off WindLight rendering.
  • Make sure you have the latest drivers for your video card.

This article will show you how to get detailed information about the performance of your computer and the Second Life world Statistics Bar Guide

Please try the latest RC Viewer which can be downloaded from here Release Candidate Test Viewers

If this is still an issue please Submit a Ticket with Support for account-specific help

Thank you : )