|
|
|
FROM
Environment:
Amended Title from "Just updated ATI Radeon X 1950 to version 9.2 and then i couldn´t log" to "Crash on login with ATI Catayst 9.2"
Sounds like the original reporter found the workaround; closing duplicate.
Reopening - I believe this is still an open issue re Catalyst 9.2
FROM
Additional Info: I have submitted a bug report to ATI/AMD via ATI support (SL is also in their application list) for their driver developer to check on this issue.
And yes, please keep this issue open (pretty bold to close it actually) - even if their is a kind of (crappy) workaround (downgrade to older driver version) this is still a serious issue and will become more serious soon when those drivers are shipped in the new ATI GraphicCard sales packages. I had the same problem with 9.1 and 9.2 , turning off the advanced AI fixed SL (both 1.21 and 1.22)
Hi.
I was using Second Life 1.22.10 (112620) Feb 20 2009 17:25:43 (Second Life Release Candidate) with release 8.9 of ATI Catalyst drivers (OpenGL Version: 2.1.7873) for Windows Vista 64 bits and x1950 Graphics Card, with no major problems. I upgraded to version 9.2 of ATI drivers (OpenGL Version: 2.1.8494) and the SL client started crashing after login command. I had to revert to version 8.9 of ATI drivers to get SL working again. CPU: AMD (Unknown model) (2211 MHz) Rui @ Portugal I had the same problem with an ATI Radeon 4870 after installing the latest version 9.2 drivers
I found this work-around : In Catalyst Control Center, turn all 3D settings to default (click the default button). This got SL working (not crashing on loading) but with a horridly slow 5-15 fps frame rate ! Go back and tick "Open GL Settings, Triple buffering. I did roll back to my earlier ATI drivers, and SL was fine again with a good frame rate. However this isnt a solution just a 'fudge' and a fix needs to be found urgently now. System ... Running a 4850 on Windows Vista. Definitely crashes when I turn on Advanced Catalyst AI, but no problem on Standard. Work around for now is don't turn on advanced, and we'll see if 1.23 clears up this issue.
I've notified ATI of the issue and it looks like 1.23 (unreleased) in it's current form may not fix it just yet. I've sent ATI the offending open gl call that crashes, and we'll see what they come back with. Till then, make sure Catalyst AI is set to Standard.
I can confirm that turning Advanced Catalyst AI off will allow SL to run with the Catayst 9.2 drivers. My frame rates range from "barely acceptable" to "slide show". I'll give the Open GL settings a try. I don't seem to crash quite as much with the current release candidate, so there may be some progress there.
Talked to ATI. Looks like it was a problem in the driver of confusing accessing compressed textures vs. uncompressed textures and has been fixed internally by ATI, but probably will not go out by 9.3. 9.4 will most likely clear it up.
Hi again.
I confirm what Zen Linden wrote: ATI driver 9.3 (from 18 Mar) doesn't fix the problem and turning Catalyst AI to Standard is a goor work around. Best regards. i have make a test on Xp, Vista and its don't work .. but with Windows Seven thats work good , i don't know why but the viewer crash on the media encoding sequance on Xp and Vista system
Hello, i add 2 folders with information system because i can't log to second life and i crash on media encoding.
ATI have released Catalyst 9.4 (4/8/2009). Please test the new drivers and add a comment.
Thank you : ) Just loaded the 9.4 drivers...they are just awful IMHO, there are new bugs ! Going to be reloading 8.12 again soon if I can't find a fix for these new issues. Problems seen so far ;
1) Texture corruption in the form of lines from objects or lined / shaded triangular polygons eminating from objects and my Avatar. 2) At times slows to a 2 frame per second frame rate, even slower than version 9.2 was. This is just so disappointing. The crash on startup bug appears to be fixed, but these new bugs that have appeared on my test also make SL unuseable IMHO. Have now returned to 8.12 drivers and all is well again. System ... When will I ever learn?
I too, installed the Catalyst 9.4 drivers today. The horror. It's like being on a bad acid trip. Strangely textured walls and objects flicker in and out of view. Walls and ceilings in buildings randomly disappear. Frame rates are back down to 'slide show' levels. But hey, I can now select 'Catalyst AI enabled, without crashing on startup. I guess this is progress, right? Findhorn, thank you for your comment. At least I know I haven't lost my mind. I will also revert to an earlier Catalyst release after I get my blood pressure back down. Ellla, are you sorry you asked for comments yet? Update 5/2/09: Going back to catalyst 8.12 allows me to run SL.... for awhile. Eventually I will get a message, 'Display Driver has failed and recovered'. SL blacks out and locks up, forcing a relog. Thanks Ozymandias, glad it wasnt just me / my PC alone and you've confirmed what I saw too. I'm particulary concerned about the reducing frame rate with each release since 8.12. On a card with the spec of the Radeon 4870 a 2fps frame rate should just not happen.
From what I've read the issue of textured "triangles" and lines flashing from Avatars and from objects started with Catalyst release 9.3, can anyone else confirm that or know a VWR number for it (if there is a related issue) ? In my opinion each version release since Catalyst 8.12 has been a step backwards not forwards where SL is concerned. I'm running Vista 32-Bit SP1, Dual Screens and one ATI 4850. Catalyst 9.4 currently. Latest RC and "normal" version of SL.
SL Crashes every time before the login screen comes up. On my dualboot XP I seem to be login just fine with the drivers and don't get graphic glitches. Just my 5 cents. And yes the graphic glitches do come from the avatars. Comment from ATI: "Current update is that we will be aiming for having this fix to Catalyst 9.5."
Sorry for the wait. Edited Summary as this is still an issue with Catalyst 9.3 and 9.4
in French
Bonjour à tous, Moi, je suis avec Windows Se7en Ultimate X64 bits build 7106 sur mon ordinateur que je suis en train de tester pour Microsoft puis je ne suis pas capable d'avoir la version 8.12 alors je suis obligé d'installer la dernier version d' ATI qui la 9.4 alors ce n'est pas normal que je ne suis pas capable d'entrer dans Second Life Windows 7 quand que le noyau de Windows 7 n'est pas Windows Vista mais bien Windows Serveur 2008 Datacenter 64 bits. Alors j'aimerais savoir c'est quoi que vous avez changer dans vos configuration pour qu'on est des problème comme cela parce que cela fait depuis la version 8.3, que nous sommes pas capable d'entrer dans Second Life, imagerié seulement un peu personne qui on des terrain qui ne peuvent même aller continuer leurs builder. Parce qu'il un mois j'avais le trois système d'exploitation dans mon ordinateur puis je n'était même pas capable d'entrer dans Second life (oui, c'est que mo je n'ai pas de terrain mais les autres surement) Il a un mois : Windows XP Professionnel X86 bits = version 9.2 béta Actuellement : (j'ai plus de barrette de Ram maintenent pour cela le X64 bits) Windows XP Professionnel X64 Bits = version 9.4 Puis ma machime : tour d'ordinateur : X-Blade Orange
in English Hello with all, Me, I am with Windows Se7en Ultimate X64 bits build 7106 on my computer which I am testing for Microsoft then I am not able to have version 8.12 then I am obliged to install to it last version of ATI which 9.4 then it is not normal for it that I am not able to enter Second Life Windows 7 when that the core of Windows 7 is not Windows Vista but well Windows Serveur 2008 Datacenter 64 bits. Then I would like to know it is no matter what you have to change in your configuration so that one is problem like that because that made since version 8.3, that we are not able to enter Second Life, imagery only a little nobody who one of the ground which cannot even go to continue their builder. Because it one month I had the three operating system in my computer then I was not even able to enter Second life (yes, it is that Mo I do not have a ground but the others surely) It has one month: Windows XP Professionnel X86 bits = version 9.2 béta Currently: (I have more bar of RAM maintenent for that X64 bits) Windows XP Professionnel X64 Bits = version 9.4 Then my machime: Computer case: Orange X-Blade
in French
Puis je viens de mettre la version d'ATI de 9.5 béta puis je ne suis pas capable d'entrer non plus alors c'est quoi le problème là in English Then I have just put the version of ATI of 9.5 béta then I am not able to enter either then it is what there the problem Logoman, please see the comments by Zen Linden on this issue
Is your Catalyst AI set to Standard ? It is disappointing if the fix for this issue is not in the Catalyst 9.5, maybe it will be included when the official version is released. Thank you : ) GOOGLE Translate: Logoman, s'il vous plaît voir les commentaires de Zen Linden sur cette question
Est-ce que votre Catalyst AI ensemble de la norme? Il est décevant que la résolution de ce problème n'est pas dans les Catalyst 9.5, il sera peut-être inclus lors de la version officielle est disponible. Merci : ) No toggling of Catalist AI on a 3850 HD has any effect on this issue. I can't help but wonder if we still bark up the wrong tree. We'll see with 9.5. 9.4 was still current a week ago.
From what I've read, Catalyst 9.5 drivers are expected to be released by May 13th.
According to Overclock3D.net, Catalyst 9.5 will release May 15.
... or not. Still not out yet !
Waiting to give the Catalyst 9.5 drivers a try as this will be the final decider as to if I give up finally on this Radeon 4870 and go back to NVidia ! This problem has gone on for far too long. Maybe the delay is them making sure they get all the SL bugs fixed this time....<sarcastic grin> 9.5 Drivers Released
Uninstalled 9.3 drivers completely step by step guide for ATI Users lol Oh and those triangles are still present with this release also Confirmed: with Catalyst 9.5 the hallucinogenic triangles are back with a vengeance. Frame rates have plummeted to 30 -40 frames per MINUTE.
I've had my HD4870 for nearly a year now. Gone through nine (not counting betas) Catalyst releases, each one worse than the previous load. And I'm sure Zen will receive assurances any day now that the fix will be in version 9.6. Gonna go shop for a GeForce 275 now. Thanks for your efforts and the information Zen, it is very much appreciated
Personally like Ozymandias, I couldnt wait for one or two more revisions (in other words one-two months longer) for a solution and be able to participate in Second Life without these seriously limiting issues. I solved my problem by scrapping the Radeon 4870, going back to Nvidia and fitting a GTX260 series card a few days ago. No log-in issues, triangles or ludicrously slow frame rates when moving around any more. Despite this, I hope this bug gets fixed soon and many others are not in a position to adopt my solution. However, Linden Labs must realise that people expect solutions to problems in days, not months. In business and industry they expect them in hours. How many people since February have tried SL for the first time, seen the poor pereformance and triangles and just walked away ? Its your business guys ! UPDATE FOR MY ISSUES. Radeon HD 2600 XT - I actually sent the card back as per the manufacturers (HIS) request, and my place of purchase would only replace with the same card. I though Well .maybe!!! NO SUCH LUCK.. There is already a hotfix out for the Catalyst 9.5. Installed everything again and trued disabling the A.I. also setting it to standard... and reducing everything I could find in the advanced menu,, I still only gdt as far as the VFS splash screen during loading of SL and the screen goes black then comes back ,, again that is it. Try to restart SL and An attempt to send a crash report fails as it cannot connect to the server. (crash log attached) I even tried the Second_Life_1-23-3-122255_Release_Candidate_Setup.exe
My Ticket Information at My Log files are attached at the top of this ticket. Below is from My Ticket That was UMMMM Closed as RESOLVED!!!! > I also Saw that the Radeon 2600 was a recommended card so I installed the Radeon HD 2600 XT AGP 512 MB and bought a 25" I-INC LDC 1080p Monitor, and a 550 watt powersupply, thinking this would greatly improve my SL experience. I cannot begin to tell you how disappointed I am. When I try to open SL I get the pop up of VFS then the screen goes black for a second and I am then returned to my desk top. Windows Task manager shows That SL loaded then a few seconds later it disappears from the processes window. I am using SL 1.22.11 (113941) Also, ATI catalyst 9.4 with the hotfix .I contacted AMD and this was their response "The error message you describe is from the Game. Please contact the Game Manufacturer for information regarding this error." > I was using a Nvidia GeForce TI 4100 with no problems at all (other than only 128mb of memory and reduced graphics). Ragzz, please run the DirectX Diagnostic Tool
XP: Click on the Start button and select Run. In the Open text box. Enter "dxdiag" and click OK > Save All Information. Please attach the text file to this issue. Please try completely uninstalling all Second Life Viewers, saving any chat logs, if you wish. How do I fully uninstall and reinstall Second Life? Then download a new copy of the latest RC Viewer Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate) which can be downloaded from here Release Candidate Test Viewers Then log into Second Life and let your Inventory fully load. If you originally had a Nvidia Graphics Card and have now changed it to an ATI card, there maybe some corruption in the installation of the new drivers. Please check with your computer manufacturer for their help and advice re 3rd party driver cleaning programmes. For a further response tailored to your individual situation please reopen your Ticket with Support Thank you : ) Ella,
Thank you for the quick response, although thee is no change in the login process except I no longer get a crash report............ I have attached the 3 files I could and I will attache the DXDIAG as well. I will continue to play with the video card settings to see if I can possibly hit the correct combination *grins Hmmmm, wonder where the log files went I will attach them again DirectX Diagnostics From Ragzz Baxton Will re attach as well including name and date ... sorry
Ragzz, from the dxdiag file
Please recheck with your Graphics Card manufacturer for the correct drivers for your Card and any specific installation instructions they have. Thank you : ) Thanks again for you quick attention to my problem, You are Great...
I did not install the card manufacturers software as i tried with the first card and it did not work. I am going to uninstall the hotfix for the Catalyst 9.5, and try to install the manufacturers software. I believe it will fail as it has with the first card. it could not find the driver. igif it fails i will not uninstall anything I will reinstall thehot fix... Thanks again That was of no help. I will try to contact ATI and HIS (the card manufacturer) and see if they can help, last time ATI blew me off and said it was your SL problem. and the card manufacturer told me to return the card which I did... Got home from work today, logged in, and discovered that ATI had released Catalyst 9.6 and Linden had released viewer version 1.23.4.123908 on the same day. Figuring that this couldn't be coincidence, that there must be some cosmic meaning behind the timing, I upgraded to the latest. With breathless anticipation (or was it morbid curiousity?), I logged in to SL and...
Triangles out the wazoo. Phantom walls flickering in and out of view. Frame rates may be a little better, but not good enough. This is now the fourteenth revision of Catalyst that I've tried in the space of ten months. But I'm not bothered - for a lovely green and black box containing an ASUS GeForce 275 arrived over the weekend. Good riddance to Red. Zen, thank you for the effort to resolve this issue. Linden Labs, please heed Findhorn's words from May 25. My latest:
The following is a reply from AMD support....I installed the 9.6 AGP hot fix with no change Dear Customer, Your service request : has been reviewed and updated. Response and Service Request History: In your case, please remove all ATI video drivers and try the latest driver from the following link. Recently release Catalyst 9.6 AGP Hotfix. http://support.amd.com/us/kbarticles/Pages/CatalystAGPHotfix.aspx Let us know of the result. Happened to me after upgrading from 7 something to 9.3, in both 1.22 and 1.23. Turning off Catalyst A.I. fixed it, and I don't crash anymore.
System: Thanks for the comment Catten, I have tried that as well as everything anyone would suggest. I wonder if it just involves the agp slot cards. but ATI made no mention of that.
yw - A bit more info:
This is where it crashes (window hangs at initializing multimedia) and the following is the log: 2009-06-18T19:44:26Z INFO: LLDrawPoolWLSky::LLDrawPoolWLSky: loading WindLight cloud noise from C:\Programmer\SecondLifeReleaseCandidate\app_settings\windlight\clouds2.tga I've reached the stage where I don't even bother with the new ATI drivers now. I see if it fixes these issues, and when it doesn't, I keep the 8.12 drivers.
The downside is, for all other purposes I like my ATI card - it's fast, delivers superb colour reproduction, and has a hefty 1 Gig memory on board. So I have two choices: 1. Dump SL Alternatively, perhaps LL and ATI could talk a little more closely and fix this once and for all. Roken, beware.
SL does not recognize my shiny new video card (ref. #VWR-14205). Linden Lab Support informed me today that the GeForce 275 is "too new to the market" and "we have yet to develop the appropriate software to work with your graphics card". Resolution to the problem: "perhaps switching back to an older card may assist". I know SL works with the Nvidia GTX 260 cards, I have one now working on Vista 64 bit and it works very well indeed.
I was thinking about getting the GTX 275, glad I didnt now. Typical of SL to be lagging behind and giving unhelpful advice. Details : Yet another Update.......... The following id from AMD Tech. Support. After running the "Driver Cleaner" and removing the Nvidia drivers that were left behind from the uninstall My HIS ATI Radeon HD 2600 XT card began to work. I have tried several settings and even the AI enabled allows the card to work. The graphics are better than the Nvidia GeForce TI 4100 It is no where near what I had hoped for. The movement is jumpy and slow but Hey at least it works. I plan on removing all the drivers including the Catalyst 9.6 hotfix and doing a reinstall to see if this corrects the problem. I hope that the information below may be of help tosome others.. Let me know it it helps you........ Ragzz Baxton
By the way the link to the "Driver Sweeper" took me to the "DRiver CLeaner" as well. Your service request : SR #{ticketno:[8200211284]} has been reviewed and updated. Response and Service Request History: This driver is provided as is and is not supported by AMD. It has not completed full AMD testing, and is only recommended for users experiencing the particular issue described above. Try other applications to determine if you need to trouble shoot the card and the system. Below are the complete steps from un-installing to all the way to replace the card. If other applications do not reproduce the same problem, then more likely that trouble shooting the application has a greater probability to resolve the issue. If you are indeed bug reporting please report the bug to the developer, as fixes may come in a game patch or a driver update. If you would like to report any bugs to the driver team you may by visiting our website at: http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3 Generic trouble shooting steps for the card. The first step would be to clean out all aspects of ATI from your system. An attached document will guide you on how to remove the ATI files and folder from the system. The step will try to eliminate any files left from an old install that may be causing the new install to fail. Removing previous drivers from the system, Please also ensure that you remove any old display drivers from the system to try to eliminate. This will ensure that the operating system is not confused about what driver to use. Good third party utilities would be: Driver Cleaner: http://downloads.guru3d.com/downloadget.php?id=1655&file=4&evp=c14f9f3787877eef9ef4b235b9146e96 Driver Sweeper: http://downloads.guru3d.com/download.php?det=1655 Please note that this is a third party utility and has no affiliation with AMD. The next step in trouble shooting software is communication break down between the motherboard and the video card. Update both the bios and the chipset on the motherboard to ensure proper communication between the two chips. The north bridge chip on the motherboard which is called the 'Chipset' may be located in your motherboards manual. Try to identify the chipset and update this driver to the latest driver. Please do use the manufactures driver and not the driver provided by Microsoft. Verify the date in device manager the listing should be under Device manager in the System device's section. There you should be able to locate the PCI-Express entry or AGP entry if this is an AGP motherboard. This will ensure that communication flow from the video card to the motherboard is responding correctly. After installation reboot and test again. If the test fails we are still working with software trouble shooting, the next thing to eliminate would be any running background processes from the system. In your task manager should list your running processes underneath the processes tab. The number of processes running on a fresh install of Windows is around 17 processes. Try to narrow your software configuration to where you're only running the hardware, the application you are using. You may visit www.processlibrary.com to try to identify the non essential processes. Remove these processes and try to bring the number down to just the operating system. Test the application, if this fails you are left with just the operating system and the hardware to trouble shoot. To try to eliminate Windows causing a problem you may either reformat the system, or install a second hard drive with a fresh copy or Windows, install the motherboards drivers first and then the video card. Try to test the application, should this fail then you would be looking at hardware causing the problem. You may then http://support.amd.com/us/kbarticles/Pages/737-19285WarrantyServiceRequest.aspx A second card would rule out the card is not defective. You may also test the card in a different system to see if the problem follows the card. Those are the complete steps to trouble shoot the video card. Just an update. I've been running with the Catalyst 9.7 beta drivers for the last week or so - and had no problems. Catalyst AI set to advanced. Still have to turn off open GL vertex buffers off though, otherwise I still get those damn triangles.
I do believe this is now resolved, ATI 9.7 drivers released as of last night, advanced set logged in fine and OpenGL vertex buffers are also enabled
Does anyone know if this will work with the AGP cards? I have had to use the hotfix versions to even get my HIS ATI Radeon HD 2600 XT card to even work. It may be too soon for the hot fix, but it never hurts to ask so I have been told.
I can confirm that 9.7 seems to have cured both login and triangles problems here - AI on max and buffers enabled.
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 |
|
Bug
Reopened
Normal
Crash on login with ATI Catayst 9.2 9.3 9.4
Please add (copy & paste) your full computer environment, Help > About Second Life, including the Viewer you are using.
Before you restart Second Life, please attach your latest SecondLife log and CrashReport to this issue. This Knowledge Base article will tell you Where do I find my Second Life diagnostic logs?
Please see issue
VWR-12056Crash to desktop with RC Version Number: 1.21.6.99587. ATI catalyst 9.1Please check to see what your Catalyst is set to.
Thank you : )