[#VWR-12073] More then one Notecard & Landmark folder in my inventory. Extras can not be deleted either.

1. Second Life Viewer - VWR

More then one Notecard & Landmark folder in my inventory. Extras can not be deleted either.

Created: 15/Feb/09 03:35 PM Updated: 06/May/09 07:24 PM

Component/s:

Inventory

Affects Version/s:

1.22

Fix Version/s:

None

Time Tracking:

Not Specified

File Attachments:

None

Image Attachments:

1. Inventory Folders Bug_001.png
(2.19 MB)

Environment:

« Hide

Second Life 1.22.9 (110075) Feb 10 2009 12:43:24 (Second Life Release Candidate)
MY COMPUTER:
Windows XP
INTEL CORE 2 QUAD CORE CPU Q9400
RAM =4gigs
NVIDIA GeForce 9800 GT

Issue Links:

Duplicate

This issue duplicates:

~~MISC-2344~~ in inventory, have folder phantom

This issue is original of duplicate:

~~VWR-13248~~ Problem in my inventory I have 10 directory landmarks 7 lost and found 5 objects 20 trash

Relates

This issue Relates to:

VWR-8438 while opening a few purchases the folders went above the "my inventory" line and they cant be moved, when I try I crash

SVC-114 Meta-Issue: Inventory Loss: issues, fixes, development

Description

« Hide

1. Log in
2. Wait to rez
3. Open Inventory
4. Open MY INVENTORY FOLDER
5.BUG Observed: that I have 3 Landmark folders, only one actually has LM's in it. The others are Empty.
6. BUG Observed: that I have 2 Notecard folders, again only one actually being used. The other are Empty.
7. Try to delete any of the Empty Notecard or Landmark folders and you can not. The option to delete is grayed out.
8. Try to move any of the extra Empty Notecard or Landmark folders to the trash can and you can not.
9. What I expect is to be able to DELETE unnecessary folders not being used in my Inventory.

All

Comments

Work Log

Change History

Sort Order:

[ Permlink | « Hide ]

Ellla McMahon added a comment - 15/Feb/09 04:18 PM

Unique, please clear Cache, see this article in Knowledge Base How do I clear my Second Life cache?

If this is still an issue please post a Ticket with Support for account-specific help

Thank you : )

[ Permlink | « Hide ]

Unique Jewel added a comment - 15/Feb/09 05:28 PM

Ella McMahon, this issue for me has been on going on for months now. I kinda had figured when I first noticed the issue that it was a viewer bug issue. But after updating with each new viewer update, the issue still remains. And I am constantly clearing my Cache. So clearing the cache does not fix the issue.

I will however post a ticket with support.

[ Permlink | « Hide ]

Unique Jewel added a comment - 05/May/09 09:06 PM

Well Support wont help me because I am a basic account holder. I have been an active member of the Second Life community since 2006, I believe this is really unfair.

Please provide me with other possible solutions to this issue. I have search all over the Knowledge Base. And only one others person ticket is identical to the issue I am having. Again all that was stated in theres was to clear cache or contact support. But again I have clear cache too many times to count and that does not solve nor fix the issue.

Again please provide me with other possible solutions to fix this issue with my multiple notecard & Landmark Folders in my Inventory.

[ Permlink | « Hide ]

Ellla McMahon added a comment - 06/May/09 06:50 AM

Unique, please see this comment on ~~VWR-12694~~

Robin Cornelius added a comment - 04/Apr/09 02:57 AM
Please contact support with this issue and explain what has happened and ask for the inventory to be repaired.

I have analyzed this exact fault condition and its partially possible to repair using a modified/3rd party viewer but this can do more halm than good. The only real solution is to ask support to do an inventory repair on your account

There is an option for Tickets for Basic and Guest Accounts to report Inventory issues.

There was an item in my inventory window, but it isn't working or is missing: Tell us if you've lost or are experiencing problems with an object in your inventory.

Please re-submit a Ticket and see what help and advice Support can give you.

Please see http://wiki.secondlife.com/wiki/Issue_tracker for detailed information about this pJIRA Issue Tracker re Technical Support and the Status of your issue.

Thank you : )

[ Permlink | « Hide ]

Unique Jewel added a comment - 06/May/09 06:01 PM

Thank you Ella for showing me how to get support to help me out.

Many Thanks to Amber Linden for doing the following:

Hello Unique,
Thank you for contacting Second Life Support.
I have run a process which sometimes helps clear inventory item issues such as you are experiencing.

I now have my inventory folders all back to normal, no more duplicate folders that cant be deleted. yay!

[ Permlink | « Hide ]

Ellla McMahon added a comment - 06/May/09 07:24 PM

That is great news!! Thank you very much for your feedback Unique : ))