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Issue Details (XML | Word | Printable)

Key: VWR-12000
Type: Bug Bug
Status: Reopened Reopened
Priority: Normal Normal
Assignee: Unassigned
Reporter: Eiagra Oldrich
Votes: 3
Watchers: 3
Operations

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1. Second Life Viewer - VWR

Crash on load ATI Catalyst 9.1 Radeon HD 4800 Series

Created: 10/Feb/09 11:36 PM   Updated: 19/Apr/09 02:18 AM
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Component/s: Crashes
Affects Version/s: 1.21, 1.22 Release Candidate
Fix Version/s: None

Environment:
Viewer: Second Life Release Candidate v1.22.8.109366
OS: Windows Vista Home Premium (x64)
Video: ATI Radeon HD 4850, Catalyst Drivers v9.1
Issue Links:
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 Description  « Hide
Viewer crashes when attempting to load while running Catalyst 9.1 drivers.

Closed the viewer to update drivers, discovered that SL will not load. I've had three times where the viewer crashed so far. The first was on load--it didn't even get as far as displaying a black background in the window. The second was after the UI had loaded (login and menu were loaded), but it crashed just before loading in the background image and info text. The third was while attempting to login (I was only able to get this far twice). Halfway through the login process, it crashed.

All crashes were basic crash-to-desktop with no error information given.

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[ Permlink | « Hide ]
Ellla McMahon added a comment - 11/Feb/09 01:24 AM
Eiagra, please see the comment on VWR-8014 from Rinja Vella - 03/Feb/09 03:05 PM

Hi, i had the same crashes on every login with my HD4850, but found a solution / workaround:
In ATI Catalyst Control Center go to 3d settings and switch off adaptive anti-aliasing. SL is running fine for me since.
Im not sure if its working for everyone, but it might help tech stuff catching this bug

Please run the DirectX Diagnostic Tool to check that the new drivers installed correctly Vista: Click Start > (in start search) Type dxdiag > Click on the programme > Save All Information.

If this is still an issue please post a Ticket with Support for account-specific help

Ticket Types
I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages.

Please also add your comment and vote to the New Feature VWR-7716 Please create a 64-bit viewer

Thank you : )


[ Permlink | « Hide ]
Eiagra Oldrich added a comment - 11/Feb/09 06:48 AM
Adaptive anti-aliasing was already turned off (I generally leave off all anti-aliasing, since a higher screen res is a more efficient use of GPU power).

DXDIAG (both 32-bit and 64-bit) report no problems with the driver.


[ Permlink | « Hide ]
Adger Ragu added a comment - 14/Feb/09 06:20 PM
Crashes on me, too, on Win XP Pro SP3 during "initialising multimedia", progressbar exactly at 50%.

Environment:

Second Life 1.22.9 (110075) Feb 10 2009 12:43:24 (Second Life Release Candidate)
Release Notes

CPU: AMD (X2 4200 ) (2412 MHz)
Memory: 3072 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 4800 Series
OpenGL Version: 2.1.8395 Release

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.21772 (Mozilla GRE version 1.8.1.13_0000000000)

Tried to no avail:

in SL Viewer 1.22.9 - Preferences - Graphics - Hardwareoptions:

  • disable VBO
  • disable Anisotropic Filtering
  • disable Antialiasing (crashes the very moment I switch it to "disable")

in ATI - Center

  • disable adaptive anti-aliasing
  • antialiasing "use application settings" (both settings)
  • anisotropic filtering "use application setting" (both settings)

and many many more. DxDiag finds no problems.


[ Permlink | « Hide ]
Ellla McMahon added a comment - 23/Feb/09 10:34 AM
Summary amended - previously Release Candidate 1.22 crash on load; Vista x64, ATI Catalyst 9.1, Radeon HD 4850

[ Permlink | « Hide ]
Logoman Rexen added a comment - 23/Feb/09 11:17 AM - edited
Ceci est traduit par le logiciel Systran Premium Professionnel version 6 / This is translated by the software SYSTRAN Premium Professional version 6

Français

Le crache est le suivant :

2009-02-21T22:42:36Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_AUTH_INIT to STATE_LOGIN_AUTHENTICATE
2009-02-21T22:42:36Z INFO: LLUserAuth::authenticate: Authenticating: Logoman Rexen,
2009-02-21T22:42:36Z INFO: LLUserAuth::authenticate: Options: inventory-root, inventory-skeleton, inventory-lib-root, inventory-lib-owner, inventory-skel-lib, initial-outfit, gestures, event_categories, event_notifications, classified_categories, buddy-list, ui-config, tutorial_setting, login-flags, global-textures, END
2009-02-21T22:42:36Z INFO: LLUserAuth::authenticate: LLUserAuth::authenticate: uri=https://login.agni.lindenlab.com/cgi-bin/login.cgi
2009-02-21T22:42:36Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_AUTHENTICATE to STATE_LOGIN_NO_DATA_YET
2009-02-21T22:42:38Z INFO: viewer_windows_exception_handler: Entering Windows Exception Handler...
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash entry.
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Creating crash marker file C:\Users\Administrateur\AppData\Roaming\SecondLife\logs\SecondLife.error_marker
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Created crash marker file C:\Users\Administrateur\AppData\Roaming\SecondLife\logs\SecondLife.error_marker
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash generating stats log.
2009-02-21T22:42:40Z INFO: LLAppViewer::writeDebugInfo: Opening debug file C:\Users\Administrateur\AppData\Roaming\SecondLife\logs\debug_info.log

Puis c'est la deuxième fois que j'ai ce problème.

Le problème sait quand je part pour ouvrir Second Life, il plate dans les une à trois seconde du départ de Second Life puis je ne suis même pas capable d'aller dans les préférence pour aller enlever le voice alors je ne sais pas vraiment quand faire alors s'il vous plait aider moi à entrer dans Second life merci d'avance.

Puis je ne suis pas assez rapide sur le boutton pour prendre un image du bug alors vraiment désolé.

J'ai aussi mis la version précèdent qui est la version 8.9 de ATI Catalyst puis cela fait toujours le même problème.

Puis j'ai une assez grosse machine la voici :

  • Tour : X-Blade Orange
  • Processeur : Intel Core 2 Duo (E8500) 3.16 Ghz, FSB 1.333 Ghz, Mémoire cache de 6 Mo et à la technologie du 45 Nanomème (Booster à 3.8 Ghz)
  • Carte mère : ASUS P5K-E WIFI/AP
  • Mémoire vivre (RAM) : OCZ Performance DDR2 800 Mhz, (2 fois 1024 Mo Dual Channel)
  • Disque dur : WD 500 Gig SATA II
  • Carte de son : Créative SoundBlaster X-FI Titamnium PCI-Express x1
  • Carte Graphique : HIS Radeon HD 4850 IceQ 4, 1 Gig GDDR3
  • Carte TV Tuner : AverMédia Combo PCI-Expres x1 (kit MCE Windows XP MCE ou Windows Vista Home Premium et Ultimate)
  • Power Supply : HUS 750 Watts ATI CrossFire et SLI
  • Lecteur CD/DVD : DVD Multi-Graveur de 22x SATA
  • Clavier : Logitech Wave Keyboard USB
  • Souris: Logitech G5 Laser USB
  • Haut-Parleur : Logitech Z-5500 Dolby Digital Pro-Logic II.x, THX, DTS 24 bits/96 Khz
  • Moniteur : LG (L226WTQ-SF) 22'' avec un constrast de 5000:1 et un temps de répnce de 2 ms
  • Le système d'exploitation : Windows Vista Édition Intégrale SP1 en Français

English

Spits is the following:

2009-02-21T22:42:36Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_AUTH_INIT to STATE_LOGIN_AUTHENTICATE
2009-02-21T22:42:36Z INFO: LLUserAuth::authenticate: Authenticating: Logoman Rexen,
2009-02-21T22:42:36Z INFO: LLUserAuth::authenticate: Options: inventory-root, inventory-skeleton, inventory-lib-root, inventory-lib-owner, inventory-skel-lib, initial-outfit, gestures, event_categories, event_notifications, classified_categories, buddy-list, ui-config, tutorial_setting, login-flags, global-textures, END
2009-02-21T22:42:36Z INFO: LLUserAuth::authenticate: LLUserAuth::authenticate: uri=https://login.agni.lindenlab.com/cgi-bin/login.cgi
2009-02-21T22:42:36Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_AUTHENTICATE to STATE_LOGIN_NO_DATA_YET
2009-02-21T22:42:38Z INFO: viewer_windows_exception_handler: Entering Windows Exception Handler...
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash entry.
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Creating crash marker file C:\Users\Administrateur\AppData\Roaming\SecondLife\logs\SecondLife.error_marker
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Created crash marker file C:\Users\Administrateur\AppData\Roaming\SecondLife\logs\SecondLife.error_marker
2009-02-21T22:42:40Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash generating stats log.
2009-02-21T22:42:40Z INFO: LLAppViewer::writeDebugInfo: Opening debug file C:\Users\Administrateur\AppData\Roaming\SecondLife\logs\debug_info.log

This is the second time I am having this issue.

The problem is when I start Second Life, it crashes after 2 or 3 seconds, and I don't even have time to go to My Prefereces to deactivate Voice. I really do not know what to do, please help me get into Second Life, thanks!

I am not quick enough to take a screenshot of the bug, sorry.

I also put the version precede which is version 8.9 of ATI Catalyst then that always made the same problem.

Then I have a rather large machine here:

  • Turn: Orange X-Blade
  • Processor: Intel Core 2 Duo (E8500) 3.16 Ghz, FSB 1.333 Ghz, memory hiding place L2 = 6 Mo and with the technology of the 45 Nanomème (Booster rocket with 3.8 Ghz)
  • Mother chart: ASUS P5K-E WIFI/AP
  • Memory food (RAM): OCZ Performance DDR2 800 MHz, (2x 1024 Dual Mo Dual Chanel)
  • Hard drive: WD 500 Gig SATA II
  • Sound card: Creative SoundBlaster X-FI Titanium PCI-Express train x1
  • Graphics card: HIS Radeon HD 4850 IceQ 4,1 Gig GDDR3
  • TV Tuner card: AverMédia Combo PCI-Purposely x1 (kit MCE Windows XP MCE or Windows Vista Premium Home and Ultimate)
  • Power Supply: HUS 750 Watts ATI CrossFire and SLI
  • Reader CD/DVD: DVD Multi-Engraver of 22x SATA
  • Keyboard: Logitech Wave Keyboard USB
  • Mouse: Logitech G5 Laser USB
  • Speaker: Logitech Z-5500 Dolby Digital Pro-Logic II.x, THX, DTS 24 bits/96 Khz
  • Monitor: LG (L226WTQ-SF) 22 '' with a constrast of 5000:1 and a time of 2 ms répnce
  • The operating system: Windows Vista Integral Edition French SP1

[ Permlink | « Hide ]
Roken Price added a comment - 02/Mar/09 02:44 PM
Disabling Catalyst AI fixed this for me with ATI 9.2 and Vista 64.

[ Permlink | « Hide ]
Ellla McMahon added a comment - 19/Mar/09 12:13 PM
FROM VWR-12139

Zen Linden added a comment - 19/Mar/09 11:27 AM
Running a 4850 on Windows Vista. Definitely crashes when I turn on Advanced Catalyst AI, but no problem on Standard. Work around for now is don't turn on advanced, and we'll see if 1.23 clears up this issue.

Zen Linden added a comment - 19/Mar/09 11:41 AM
I've notified ATI of the issue and it looks like 1.23 (unreleased) in it's current form may not fix it just yet. I've sent ATI the offending open gl call that crashes, and we'll see what they come back with. Till then, make sure Catalyst AI is set to Standard.


[ Permlink | « Hide ]
Laurence Furse added a comment - 19/Mar/09 06:12 PM
thanks for above, just got a vista 64 with 4 gb ram on a q6600 intel cpu and two ati radeon hd 3870 in crossfire

and i of course had the catalyst set at advanced, set now to standard and well, seems to be ok. for now. i hope.

but great picture for now. repeat thanks for above, never would have spotted it.


[ Permlink | « Hide ]
Ellla McMahon added a comment - 20/Mar/09 10:41 AM
FROM VWR-12139

Zen Linden added a comment - 20/Mar/09 10:22 AM
Talked to ATI. Looks like it was a problem in the driver of confusing accessing compressed textures vs. uncompressed textures and has been fixed internally by ATI, but probably will not go out by 9.3. 9.4 will most likely clear it up.


[ Permlink | « Hide ]
Ellla McMahon added a comment - 09/Apr/09 01:47 PM
ATI have released Catalyst 9.4 (4/8/2009). Please test the new drivers and add a comment.

Thank you : )


[ Permlink | « Hide ]
Findhorn McLaglen added a comment - 12/Apr/09 05:38 AM
Tried Catalyst 9.4 drivers on 11/04, They are just awful IMHO. No crashes on loading but there are new texture bugs and an even slower frame rate that makes SL unplayable. See my comments on VWR-12139 regarding this. Gone back to Catalyst 8.12 again which is OK.

[ Permlink | « Hide ]
Roken Price added a comment - 19/Apr/09 02:18 AM
I agree re 9.4. The worst drivers to date, introducing several problems rather than fixing any. I, too, have reverted to 8.12 now.


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