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Issue Details (XML | Word | Printable)

Key: VWR-11585
Type: Bug Bug
Status: Resolved Resolved
Resolution: Contact Support
Priority: Normal Normal
Assignee: Unassigned
Reporter: Arcadia Sommer
Votes: 0
Watchers: 0
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1. Second Life Viewer - VWR

Loss of no copy item from inventory

Created: 16/Jan/09 10:53 AM   Updated: 27/Jan/09 10:34 PM
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Component/s: Inventory
Affects Version/s: 1.21
Fix Version/s: None

Environment:
CPU: Intel Core 2 Series Processor (1828 MHz)
Memory: 3070 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8400M GS/PCI/SSE2
OpenGL Version: 2.1.2
Issue Links:
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 Description  « Hide
SL was running very badly, slow and lagged, I attempted to rez a no copy item (Tatu baby) on the floor, it showed the red circle with a line through it and would not let me rezz it (though I am able to rezz objects on this land) I gave up and a minute or two later sl was that slow I had to log off. On relogging a couple of hours later the item was not in my inventory nor was it anywhere on the land (Luna Lands) despite carrying out all the recommendations to trace lost items this item remains lost and the landowner comfirms it is nowhere on the land. I had just purchased this item for 2,999 lindens and am very unhappy it is now lost. Any help would be appreciated. Thank you.

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Gellan Glenelg added a comment - 16/Jan/09 10:55 AM
Please read the following to see if this helps you: http://wiki.secondlife.com/wiki/Inventory_Page
For support info or to file a ticket for your "specific instance of inventory loss", please go to http://secondlife.com/support

Efimero Aker added a comment - 16/Jan/09 12:01 PM
Hi, im the creator of the baby

From what i could check there id a bug that sometimes when you are wearing an object this will appear on the inventory search outside the inventory, it just appears outside any folder . If you try to move it your viewer will crash and if you dettach it the item will disappear to never return again, and as you can imagine this is a real problem on no copy objects as the only way to recover them is to copy them from outside the inventory to the inventory itself.


Arcadia Sommer added a comment - 16/Jan/09 01:51 PM
As I said in my original question I have already carried out all the recommendations to trace lost items. Any other ideas?

Ellla McMahon added a comment - 18/Jan/09 08:52 AM
Arcadia, please see this article in Knowledge Base I appear to be missing inventory that I know should be there. What do I do?

If you've gone through all the above and your objects still can't be found, to the best of your knowledge, please note the following:

  • As there are multiple possible causes of inventory loss, provide relevant details. For example, if your inventory appears to have reverted to default, or if you notice your Library's Textures folder is missing, include this.
  • Note the exact time and location of your avatar when the loss occurred, or when your viewer/region crashed.
  • If the loss occurred just recently (within an hour or so), select Help > Second Life and note what it says in 'simXXX.agni.lindenlab.com'. Remember, the faster we get this info, the better it helps us narrow down the possible causes.

Submit a support ticket at our Support Portal Make [INVENTORY LOSS] part of the body and/or subject of the ticket, and include a concise summary incorporating the information above.

Thank you : )


Efimero Aker added a comment - 27/Jan/09 10:31 PM
llAttachToAvatar() is used on the baby script so sometimes when the baby is rez and attached by menu its shown outside the inventory and if its moved the viewer will crash and the inventory lost