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Issue Details (XML | Word | Printable)

Key: VWR-11418
Type: Bug Bug
Status: Open Open
Priority: Normal Normal
Assignee: Unassigned
Reporter: dan linden
Votes: 3
Watchers: 4
Operations

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1. Second Life Viewer - VWR

Textures in 1.21.6 don't load even after clicking them

Created: 06/Jan/09 05:58 PM   Updated: 12/Mar/09 02:25 PM
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Component/s: Graphics
Affects Version/s: 1.21, 1.22 Release Candidate, 1.22 Public Nightly
Fix Version/s: None

File Attachments: None
Image Attachments:

1. Loading.png
(1.11 MB)
2. stuck_again.png
(223 kB)
3. stuck_texture.png
(2.02 MB)

4. stuck_textures_jacek.jpg
(110 kB)
5. tree_after_relog.png
(2.29 MB)
6. Two slow loading textures on Neptune.jpg
(22 kB)
Issue Links:
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 Description  « Hide
This was reported in VWR-8503 and needs more specific details. If you see this bug, please add a comment with the following info.
  • Make sure your Texture Memory is not set higher than 512 MB. Preferences > Graphics > Hardware Options > Texture Memory (MB)
  • Please include the information from the Help > About Second Life window.
  • Please include a screenshot (.PNG format please) that shows your texture console. To display the texture console, first toggle on the Advanced menu (ctrl-alt-shift-d), then toggle on the texture console, (ctrl-shift-3). IN SL, click the Snapshot button, choose Save to hard drive, click ">> more", check "Show interface in snapshot", set format to PNG, and save it.

If possible put your cursor over the stuck texture when taking the picture. This will cause that texture to appear orange in the texture console. If you save one snapshot to disk, you can save a second snapshot to disk by hitting ctrl-`

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
[ Permlink | « Hide ]
McCabe Maxsted added a comment - 08/Jan/09 06:47 AM
I don't have a specific repro, but I've noticed this behavior for some time now as well. I just assumed it was another feature that had been removed for load balancing or some such, but I'll try to keep an eye out for a particularly obvious case of this happening and snap a pic. I really miss this feature, especially while shopping.

[ Permlink | « Hide ]
Gellan Glenelg added a comment - 12/Jan/09 07:52 AM - edited
I noticed some trees whose textures never loaded - see stuck_texture.png

After logging off, and back on, WITHOUT clearing cache, textures loaded correctly - see tree_after_relog.png

NOTE: black prim added, because viewing textures console against snowy background is a PIG

Second Life 1.22.6 (107493) Jan 9 2009 05:35:41 (Second Life Public Nightly)
Release Notes

You are at 147311.8, 236995.6, 43.1 in Ciel located at sim8478.agni.lindenlab.com (8.10.151.37:13000)
Second Life Server 1.24.10.106829
Release Notes

CPU: Intel Core 2 Series Processor (2327 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: Quadro FX 1500M/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.20971 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 125/36513 (0.3%)


[ Permlink | « Hide ]
Gellan Glenelg added a comment - 12/Jan/09 01:23 PM - edited
Several hours later, I log on again, at the same position.
Now on Second Life 1.22.6 (107579) Jan 11 2009 18:40:39 (Second Life Public Nightly)

Parts of the same trees are again not loading - stuck_again.png (previosly, the lower texture was not loading fully; now it's the top texture)

NOTE: The "Area" numbers change rapidly, seemingly-randomly for some time, before settling on a value.

Location of this tree: http://slurl.com/secondlife/Ciel/75/179/44


[ Permlink | « Hide ]
Moon Metty added a comment - 12/Jan/09 02:14 PM
There are two textures that take minutes to load for me after clearing cache:

1d607b04-97cb-fb51-97e2-078ab13978d4
b489cfdf-b5f9-9a4a-b8aa-83aa30bc1920

The second one is always slower.
Pointing, zooming or interacting doesn't make a difference.

(Screenshot of the texture-console attached)

=======

Second Life 1.22.6 (107493) Jan 9 2009 05:35:41 (Second Life Public Nightly)
You are at 251720.1, 246596.6, 406.4 in Neptune located at sim4319.agni.lindenlab.com (63.210.157.223:13001)
Second Life Server 1.24.10.106829

CPU: Intel Core 2 Series Processor (2401 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7600 GS/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.20977 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/19183 (0.0%)


[ Permlink | « Hide ]
Jacek Antonelli added a comment - 13/Jan/09 11:40 AM
Added snapshot of my stuck textures (stuck_textures_jacek.jpg). There are three textures (four if you count the plywood on the unseen back faces) applied to the cube:
  • Left: 256x512 image. Gets "stuck" at the halfway mark. UUID: d14ac87a-929e-7858-416b-68dac9878904
  • Top: Re-uploaded version of the same image. Also gets stuck halfway. UUID: 084a0c32-f89c-000e-fd35-7270ca86bba0
  • Right: Larger (512x1024) version of the image. Loads quickly, doesn't get stuck. UUID: 77b9b8b8-d92d-9489-8619-f54ca42d2420

Watching the "[download]" bars on the texture console, the two smaller images load quickly up to the halfway point, then pause. Every 15 seconds, like clockwork, they receive another packet – a white square appears then fades out in the "Pkt" column, and the [download] bar fills up a tiny bit more, like a bucket being filled up one drop at a time. Eventually (after 10+ minutes) they get filled up all the way and "pop" to the fully rezzed state.

The large image doesn't get stuck, so it actually loads much more quickly than the smaller images.

Clicking or selecting the prim, zooming in, or opening the texture from inventory have no effect on the speed of loading.

If I clear cache and relog, they get stuck in the same way while downloading again. If I relog while they are partially downloaded, they are still stuck. If I wait for them to fully download, then relog without clearing the cache, they rez quickly (loaded from cache).

This issue affects both the standard viewer (using KDU) and Imprudence (using OpenJPEG). It also affects the 1.22.6 (107493) public nightly, despite the partial fix to VWR-8503.

----------------------

Second Life 1.22.6 (107493) Jan 9 2009 05:49:01 (Second Life Public Nightly)

You are at 272176.5, 331109.7, 500.1 in Dynamism located at sim5729.agni.lindenlab.com (8.2.35.31:13002)
Second Life Server 1.24.10.106829

CPU: AMD Phenom(tm) 9950 Quad-Core Processor
Memory: 3295 MB
OS Version: Linux 2.6.27-gentoo-r5 #9 SMP PREEMPT Wed Jan 7 03:43:04 CST 2009 i686
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GT/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.2 NVIDIA 177.82

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 c-ares/1.4.0
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.20999 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 12/15284 (0.1%)


[ Permlink | « Hide ]
Gellan Glenelg added a comment - 13/Jan/09 01:07 PM
Another day, same fuzzy textures on the same trees.

Second Life 1.22.6 (107579) Jan 11 2009 18:40:39 (Second Life Public Nightly)

This time, right clicking the trees shows NO details in the texture console
(In case it's relevant, I've been here for almost an hour)

Selecting the "Texture" radio button shows "Loading..." in the Edit floater / texture tab, but stil no textures are shown on the texture console - see Loading.png

This suggests a different problem from the one shown in Moon/Jacek's scrrenshots.


[ Permlink | « Hide ]
dan linden added a comment - 14/Jan/09 08:01 AM
Thanks for spotting that guys! We're tracking the new '"BAD" textures on 1.22.6 Public Nightly stall texture loading' bug over at VWR-11550.

Let's keep this bug for tracking texture stalls in 1.21.6.


[ Permlink | « Hide ]
Silver Key added a comment - 16/Jan/09 12:56 AM
Seems to be working much better with 1.22.6.107949, textures complete loading for me finally, but it did not help for a bunch of "sculpties", they just sticked to sphere shape (not all, though), but some forever, they got loaded finally after a relog. Clicking them etc. did not help at all.

Seems the 1.22.6.107949 improved texture loading (except for sculpties) a lot.


[ Permlink | « Hide ]
Moon Metty added a comment - 16/Jan/09 07:32 PM - edited
Using the 1.22.6 (107949) viewer, the same two textures load slowly after clearing cache.

[ Permlink | « Hide ]
Buckaroo Mu added a comment - 30/Jan/09 04:35 PM
Still happening to me. Texture console line for specified texture:
b83369e 2522187 0(0) 1012936(0x181a7df5) (download bar) SIM (pkg & bnd solid) 128x128 (1) 87380

Second Life 1.22.7 (108773) Jan 23 2009 19:27:16 (Second Life Release Candidate)
Release Notes

You are at 256882.3, 261318.9, 1501.7 in Miata located at sim5739.agni.lindenlab.com (8.2.35.41:13001)
Second Life Server 1.25.4.108489
Release Notes

CPU: Intel Pentium 4 (Unknown model) (2992 MHz)
Memory: 3071 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GTS/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.21410 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 41/83135 (0.0%)


[ Permlink | « Hide ]
dan linden added a comment - 06/Mar/09 05:05 PM
@ Buckaroo
Please attach a screen shot of the textures that refuse to load.


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