[#VWR-11119] I FREQUENTLY am logged off with a window saying nvlddmkm has stopped responding. I have vista. Any suggestions?

1. Second Life Viewer - VWR

I FREQUENTLY am logged off with a window saying nvlddmkm has stopped responding. I have vista. Any suggestions?

Created: 17/Dec/08 09:40 AM Updated: 17/Dec/08 10:57 AM

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Component/s:

Crashes

Affects Version/s:

None

Fix Version/s:

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Environment:

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Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release)
Release Notes

You are at 146970.5, 324281.6, 61.9 in Lothlorian located at sim7223.agni.lindenlab.com (8.10.144.225:13001)
Second Life Server 1.24.9.98659
Release Notes

CPU: Intel Core 2 Series Processor (2399 MHz)
Memory: 3071 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8400 GS/PCI/SSE2
OpenGL Version: 2.1.2

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Duplicate

This issue duplicates:

~~VWR-6733~~ Second Life Crashes the Nvidia driver

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I typically log in. I am ok when I am not around people at my house. The moment i tp someone over, i begin crashing. It happens ALL the time at my house. If i dance at Bogarts, it happens less frequently, but enough to be very bothersome. I reboot everything and log on, and sometimes i can get back on if no one is around. If when logging back on someone is standing next to me, i crash. Mann, my sl love life sucks worse than my rl! Hehehe. Anything you can suggest to help would be appreciated. I am not a teckie, so layman's terms would be best. Thanks.

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Ellla McMahon added a comment - 17/Dec/08 10:51 AM - edited

Trey, please see the main issue ~~VWR-6733~~ and add your comments and vote to that issue.

Please check you have the latest graphics drivers by either going to your manufacturer's site or by checking here
Knowledge Base > Second Life Info > Solution Finder > Technical Issue > How do I get the latest drivers for my graphics card? Topic #: 4051-3884

It could be that your driver is corrupted, maybe from an old driver; sometimes it is also advisable to run a Driver Cleaner programme. Nvidia has these recommendations

When an NVIDIA display driver update is performed, the new driver will remove the previous drivers during the installation processor. Sometimes it is not successful in removing the older display drivers which can lead to display issues later on as a result of conflicting drivers. As a basic practice, it is recommended that you first uninstall the older display drivers before updating to a newer version.
http://nvidia.custhelp.com How do I uninstall my NVIDIA Forceware display drivers? Answer ID 10

Driver Installation Hints

"Download Accelerator" utilities should be disabled when downloading any drivers.

Do not run virus protection software in the background while installing the drivers. This prevents the driver from configuring itself properly.
http://www.nvidia.com/object/driver_installation_hints.html

Please try the latest RC 1.22.3 which can be downloaded from here http://secondlife.com/support/downloads.php Test Viewers > Release Candidate Viewers and see this page to turn off Windlight rendering

If this is still an issue please post a Ticket with Support for account-specific help http://secondlife.com/support/

Thank you : )