[#VWR-10678] Sculptures will not Rez Correctly

1. Second Life Viewer - VWR

Sculptures will not Rez Correctly

Created: 23/Nov/08 05:47 PM Updated: 12/Jun/09 06:00 AM

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Component/s:

Graphics

Affects Version/s:

1.21, 1.22

Fix Version/s:

None

File Attachments:

DxDiag.txt (34 kB)
2.

DxDiag.txt (36 kB)

Image Attachments:

1. screenshot-1.jpg
(87 kB)

2. SculptError.jpg
(378 kB)

Environment:

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Second Life 1.21.7 (105513) Dec 11 2008 16:22:42 (Second Life First Look SLim)
(Shows up in RC, Beta, Normal, and SLim)

CPU: Intel Core Series Processor (1728 MHz)
Memory: 1014 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600) ~~ (Odd. I have vista sp1.)
Graphics Card Vendor: Intel
Graphics Card: Intel 945GM
OpenGL Version: 1.4.0 - Build 7.14.10.1437

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.19779 (Mozilla GRE version 1.8.1.13_0000000000)

Issue Links:

Duplicate

This issue duplicates:

VWR-3798 Sculpt textures not loading for many minutes, APPEAR to have too low a priority in the interest list.

Relates

This issue Relates to:

VWR-5647 Meta-Issue: Sculpted Prims Need More Linden Lab Development

This issue is related to by:

~~VWR-12512~~ Sculpted Prim Problems For Intel Chipset 965

~~VWR-12701~~ Sculted objects no longer load since last viewer update.

~~VWR-13985~~ Sculpted prims do not load on computers running an Intel 965-based graphics card

~~VWR-13981~~ I am using Windows 7 RC and I have the Intel 965 express chipset family I am having problems loading sculpted textures they look like spheres I have tryed diffrent drivers nothing works what can I do?

~~VWR-12610~~ Sculpted prims display always as spheres

~~VWR-11768~~ Sculpted items are nor rezzing they are staying spheres

Description

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The past information (below) still stands, although the updated DxDiag should probably be used. The problem went away without warning last time, after a week or so. I simply chose to ignore it thinking it wouldn't happen again.

Steps taken so far:
Reinstalled each of the different viewers and completed a registry cleaner pass, and defrag after uninstalling and manually deleting secondlife related settings/files.
Cleared cache multiple times
Even tried the Beta viewer (one not on the main grid)

Main difference from last time is that I am now running vista with the beta sp2, which has been working fine until a few days ago. I have had the sp2 beta software on my comp for over a month.
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All Sculptures in my viewer (on this computer only) are no longer rezzing as sculptures, but as the primary object they were made from (Most are distorted spheres). I have seen it occur on all quality modes (includes worn sculptures).

The problem continues to occur even after clearing cache, reinstalling the viewer, and on alternate viewers (that will run on my machine). Second Life 1.21, Second Life beta, and Kirsten's Viewer all do this.

I have a right and wrong picture attached. The pictures differ in that they were taken at different qualities (two different machines) but regardless of quality the problem remains, thank you for your time.

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I have updated my drivers, just now. The problem remains.
I was in compatibility mode (Hence why it said XP-SP2, Ill suppose) Which also didn't fix the problem upon removing compatibility
I have just attached a DXdiag report by going into DXdiag and clicking Save All

Thanks for your responses.

Description

This is a reopen of the issue as it has started happening again, and again with just this picture. Another example, DxDaig report, and Help > About info has been posted. The problem appears in all viewers that will work on Vista. I have not tested alternate viewers other than those listed (Such as Kirsten'[s Viewer). The past information (below) still stands, although the updated DxDiag should probably be used. The problem went away without warning last time, after a week or so. I simply chose to ignore it thinking it wouldn't happen again. Steps taken so far: Reinstalled each of the different viewers and completed a registry cleaner pass, and defrag after uninstalling and manually deleting secondlife related settings/files. Cleared cache multiple times Even tried the Beta viewer (one not on the main grid) Main difference from last time is that I am now running vista with the beta sp2, which has been working fine until a few days ago. I have had the sp2 beta software on my comp for over a month. ------------------------------------------------------------------------------------ All Sculptures in my viewer (on this computer only) are no longer rezzing as sculptures, but as the primary object they were made from (Most are distorted spheres). I have seen it occur on all quality modes (includes worn sculptures). The problem continues to occur even after clearing cache, reinstalling the viewer, and on alternate viewers (that will run on my machine). Second Life 1.21, Second Life beta, and Kirsten's Viewer all do this. I have a right and wrong picture attached. The pictures differ in that they were taken at different qualities (two different machines) but regardless of quality the problem remains, thank you for your time. ------------------------------------------------------------------------------------ I have updated my drivers, just now. The problem remains. I was in compatibility mode (Hence why it said XP-SP2, Ill suppose) Which also didn't fix the problem upon removing compatibility I have just attached a DXdiag report by going into DXdiag and clicking Save All Thanks for your responses.

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Comments

Change History

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Ellla McMahon added a comment - 23/Nov/08 09:25 PM

Pazako, are you running the Second Life Viewer in Compatibility mode ?

Right Click on Second Life shortcut icon > Properties > Compatibility

Please check you have the latest graphics drivers by either going to your manufacturer's site or by checking here

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > How do I get the latest drivers for my graphics card? Topic #: 4051-3884
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3884

From the Intel website http://support.intel.com/support/graphics/intel945gm/

Get the latest graphics driver for Windows Vista* - version PV15.8.3 (7.14.10.1504)
Get the latest graphics driver for Windows* XP - version 14.32.4.4926 (6.14.10.4926)

If this is still an issue, please run the DirectX Diagnostic Tool.

Vista: Click Start > (in start search) Type dxdiag > Click on the programme > Save All Information.
XP: Click on the Start button and select Run. In the Open text box. Enter "dxdiag" and click OK > Save All Information.

Please attach the text file to this issue.

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > What is a graphics card? Will mine work with Second Life? How do I tell which one I have? Topic #: 4051-3886
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3886

Thank you : )

Resolving re JIRA guidelines http://wiki.secondlife.com/wiki/Issue_tracker Please reopen [left sidebar] with the further information if you still have this issue.
For account-specific help please post a Ticket with Support http://secondlife.com/support/

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Pazako Karu added a comment - 25/Nov/08 05:22 PM

I updated the list above with additional information. The problem is not resolved. The additional info is after a series of -'s

[ Permlink | « Hide ]

Ellla McMahon added a comment - 26/Nov/08 12:41 PM

Pazako, thank you for your feedback and DxDiag report.

Please check your network connection

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > I have a lot of lag. How can I improve performance ? Topic #: 4051-4207
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4207

Knowledge Base > Second Life Info > Second Life Software Questions > How do I check for packet loss (network lag)? Topic #: 4051-4237
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4237

If this is still an issue please post a Ticket with Support for account-specific help http://secondlife.com/support/

Thank you : )

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Pazako Karu added a comment - 16/Mar/09 07:47 PM

The left sphere should be the sculpty Apple Stem, and its texture is the sculpt map for it to prove it is loaded. The right one is the same but with the apple sculpt map.

On the bottom I have Ctrl+Shift+3 (Texture loading/priority window) window open to show that there are 0 textures in the queue, and the Ctrl+Shift+1 window to show that even in high FPS and low bandwidth usage (Im using no other bandwidth atm) the problem will not go away. I have waited 10 minutes before taking the snapshot, and it still remains.

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Pazako Karu added a comment - 16/Mar/09 07:51 PM

The problem I had before is once again present. I have found no driver updates available. I will once again give a DXDiag report and the Help > About text.

I am using this viewer simply because I am trying it out, the problem exists on all viewers currently available from http://secondlife.com/support/downloads.php, except for the Beta viewer.

Help > About:

Second Life 1.21.7 (105513) Dec 11 2008 16:22:42 (Second Life First Look SLim)
Release Notes

You are at 255856.8, 257870.9, 4001.6 in Mauve located at sim2426.agni.lindenlab.com (216.82.17.177:12035)
Second Life Server 1.25.6.113484
Release Notes

CPU: Intel Core Series Processor (1729 MHz)
Memory: 2038 MB
OS Version: Microsoft Windows Vista Service Pack 2, v.113 (Build 6002)
Graphics Card Vendor: Intel
Graphics Card: Intel 945GM
OpenGL Version: 1.4.0 - Build 7.14.10.1504

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.22492 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 54/14062 (0.4%)

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Pazako Karu added a comment - 16/Mar/09 07:52 PM

This is the second DxDiag report, when the problem reappeared after a few months.

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Ellla McMahon added a comment - 17/Mar/09 01:33 PM - edited

Pazako, please test the latest Viewer Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release) which can be downloaded from here http://secondlife.com/support/downloads.php

If you still have this issue, please see the main issue VWR-3798 and add your full computer environment, Help > About Second Life, including the Viewer you are using and the Region where you have this issue and vote.

Thank you : )

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Pazako Karu added a comment - 17/Mar/09 02:05 PM

Tried the newest viewer. Still not resolved.

Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release)

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Ellla McMahon added a comment - 12/Jun/09 05:41 AM

Pazako, please check you have the latest graphics drivers by either going to your manufacturer's site or by checking in Knowledge Base How do I get the latest drivers for my graphics card? Intel have recently released Windows Vista* - version PV15.8.3 (7.14.10.1504) Windows* XP - version 14.32.4.4926 (6.14.10.4926)

Please try the latest RC Viewer Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate) which can be downloaded from here Release Candidate Test Viewers

If you still have an issue, please add your full computer environment, Help > About Second Life [copy and paste], including the Second Life Viewer you are using and the Region(s) where you have this issue. Please also include the Graphics Card driver version you have.

Thank you : )