[#VWR-10643] Viewer crashes after login with ATI Radeon HD 3650 AGP

1. Second Life Viewer - VWR

Viewer crashes after login with ATI Radeon HD 3650 AGP

Created: 22/Nov/08 11:19 AM Updated: 13/Jan/09 06:48 AM

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Component/s:

Crashes, Graphics, Performance

Affects Version/s:

1.20, 1.21, 1.22 Release Candidate

Fix Version/s:

None

Environment:

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Second Life 1.21.6 (34051) Oct 14 2008 17:42:25 (Second Life Release)
CPU: AMD (Semptron 3100+) (2123 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows Vista Home Premium Service Pack 1 (Build 6001)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Sapphire Radeon HD 3650 512MB 128-bit GDDR2 AGP 4X/8X HDCP
OpenGL Version: 2.1.8086 Release

Issue Links:

Relates

This issue Relates to:

VWR-5559 Viewer crashes with ATI Radeon HD 3650 GPU

This issue is related to by:

~~VWR-8717~~ Crashes on 2000, 3000, and 4000 series ATI cards when using ATI Catalyst 8.8

~~VWR-5948~~ Invisible Avatars, Transparent Clothes, Blanking Skies effected by various settings, Radeon HD Series

~~VWR-11123~~ Crash on startup with 2 ATI hd3650 cards in crossfire config

Description

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My previous video card was a Sapphire Radeon 9550 256MB 128-Bit AGP 4X/8X. The reason for the upgrade was I couldn't render sculpties using the 9550 card. I have had NewEgg replace the card 2 times and so far I continuously crash upon log in. I have to goto a height of 1024m or more to avoid anything to render, this way I can stay in world for as long as I like. I can log in and have just enuf time to fly up or the computer will freeze (though I still have use of the mouse, it does not work clicking anything) then it will shutdown. Upon getting back into windows I will have to reset my color quality from 16 to 32 and sometimes have to reinstall the video card driver.
I also play Call of Duty 4 Online Multiplayer and Fable:TLC. I have no problems from these games using the same video card. I have swapped out the 3650 and 9550 to make sure it is indeed the graphics card and not something else causing the problem.

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Comments

Change History

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Alexa Linden added a comment - 02/Dec/08 01:51 PM

Duplicates the issue covered by VWR-5559. Please post all comments there.

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Ellla McMahon added a comment - 04/Dec/08 09:03 AM

Tal, please update your Windows OS to XP SP3, as recommended by ATI

If you still have this issue please

see this page Turn off WindLight rendering. The adjustments can be made from the Second Life login screen.

contact your Graphics Card manufacturer to check you have the correct Driver version for your Card and any Hotfixes or other updates that they may have released

see this article in Knowledge Base for a hardware graphics test

Knowledge Base > Second Life Info > Second Life for Beginners > Why do textures sometimes look messed up? Topic #: 4051-4322
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4322

For account-specific help, please post a Ticket with Support http://secondlife.com/support/
[see JIRA guidelines http://wiki.secondlife.com/wiki/Issue_tracker]

Thank you : )

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Tal Chernov added a comment - 13/Jan/09 06:05 AM

Still having the same problem. I update, uninstall/reinstall, drivers, catalyst, SL, fresh windows install. Have sent card in for a replacement. upgraded to vista. Since I can play halflife2, call of duty2-5, fable tlc, far cry. I can only assume the problem is on Linden's end not mine. Secondlife is the only program that crashes my computer. When I had a radeon 9550 the only problem was it wouldnt render all sculpties......now with my radeon 3650 i can render anything and everything except running sl fopr longer than 30 mins. Maybe I would go premium again if linden labs would actually fix problems instead of just assuming they will fix themselves.
[ Show » ] Tal Chernov added a comment - 13/Jan/09 06:00 AM Still having the same problem. I update, uninstall/reinstall, drivers, catalyst, SL, fresh windows install. Have sent card in for a replacement. upgraded to vista. Since I can play halflife2, call of duty2-5, fable tlc, far cry. I can only assume the problem is on Linden's end not mine. Secondlife is the only program that crashes my computer. When I had a radeon 9550 the only problem was it wouldnt render all sculpties......now with my radeon 3650 i can render anything and everything except running sl fopr longer than 30 mins. Maybe I would go premium again if linden labs would actually fix problems instead of just assuming they will fix themselves.

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Ellla McMahon added a comment - 13/Jan/09 06:47 AM - edited

Tal, thank you for updating this issue. As Alexa said, the main issue is VWR-5559.

Please add your full computer environment Help > About Second Life in a comment on that issue.

Before you restart Second Life please attach your latest SecondLife log and CrashReport to that issue Where do I find my Second Life diagnostic logs?

Thank you : )