[#VWR-10145] Attachments in Inventory Coming Up "Not Found in Database"

1. Second Life Viewer - VWR

Attachments in Inventory Coming Up "Not Found in Database"

Created: 26/Oct/08 01:25 PM Updated: 27/Oct/08 03:41 AM

Component/s:

Inventory

Affects Version/s:

1.21

Fix Version/s:

None

Time Tracking:

Not Specified

Environment:

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Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release)
Release Notes

You are at 227153.8, 247320.4, 595.2 in Sicily located at sim2918.agni.lindenlab.com (216.82.19.161:13000)
Second Life Server 1.24.9.98659
Release Notes

CPU: Intel Core 2 Series Processor (2194 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600M GT/PCI/SSE2
OpenGL Version: 2.1.1

Issue Links:

Relates

This issue Relates to:

SVC-553 numerous reports of objects, notecards, scripts, gestures "missing from database"

Description

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For the past 4 days, almost any attachment that I try to use from my inventory is showing up with the error message "Not found in database". This makes it impossible to get dressed, put on hair, ao, read notecards that I have been sent, etc. Also, textures are not loading from inventory or clothing that I am wearing. Fortunately, I am not ruthed.

Please fix, though?! I have tried relogging, clearing cache, disk defrag, virus scan - in short, everything that I can think of that might possibly have some effect on the problem, and some things that probably would not!

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Ellla McMahon added a comment - 26/Oct/08 09:42 PM

Baylie, please see this article in Knowledge Base

Knowledge Base > Second Life Info > Solution Finder > Inworld Issue > Inventory is missing > Inventory: Complete recovery steps and information about perceived loss Topic #: 4051-4578
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4578

If this is still an issue please post a Ticket with Support for account-specific help http://secondlife.com/support/

Thank you : )

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Baylie Barbosa added a comment - 27/Oct/08 03:41 AM

Hi Ellla, please read my issue again. I have tried, repeatedly, what you just suggested. The items themselves are not missing from the inventory, they are physically there. However, with attachments, such as clothing, when I try to attach them, it says that they are missing from the database. I have cleared cache, cleared cache, logged out, logged in, my area is not high lag, and its happening in other sims as well as my own. And, not just to myself, but to several other people that I am aware of, and they have all tried the same things as well. Clearing the cache and relogging is not the answer all the time, though it does help in some instances, and its really frustrating to have a problem and constantly be told that clearing cache and relogging is the answer, when clearly, its been tried, and isnt the answer at all.

Thanks.