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Issue Details (XML | Word | Printable)

Key: SVC-972
Type: Bug Bug
Status: Resolved Resolved
Resolution: Fixed
Priority: Critical Critical
Assignee: Tofu Linden
Reporter: sitearm madonna
Votes: 218
Watchers: 72
Operations

If you were logged in you would be able to see more operations.
2. Second Life Service - SVC

Viewer is logged out during failed teleport

Created: 14/Nov/07 03:57 PM   Updated: 25/Aug/09 03:13 PM
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Component/s: Teleport
Affects Version/s: 1.20.0 Server
Fix Version/s: None

File Attachments: 1. Text File debug_info.log (6 kB)
2. Text File Gil.debug_info.log (3 kB)
3. Text File Gil.SecondLife.log (59 kB)
4. Text File SecondLife.log (315 kB)
5. Text File SecondLife.log (50 kB)
6. File SecondLife.old (21 kB)
7. File SecondLife.old (84 kB)
8. Text File stats.log (1 kB)
9. Text File Stephani_Honi_SL_TP_crash.log (64 kB)
10. Text File SVC-972 - Plio 12-05 0945.txt (2 kB)
11. Text File SVC-972 - Plio 12-06 1039.txt (5 kB)

Issue Links:
Duplicate
Relates

Linden Lab Issue ID: DEV-6198
Linden Lab Internal Branch: DEV-6198-rel93185


 Description  « Hide
On teleporting from one region to another, the teleport screen hangs, the progress bar does not move, and after about 30 seconds, you get a "You have been logged out of Second Life: You have been disconnected from the region you were in." message. In the final screenshot, it is in grayscale, with only the agent and terrain visible, no prims.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Bridie Linden made changes - 16/Nov/07 10:04 AM
Field Original Value New Value
Resolution Needs More Info [ 4 ]
Status Open [ 1 ] Resolved [ 5 ]
Chilli Cao made changes - 17/Nov/07 02:31 AM
Resolution Needs More Info [ 4 ]
Status Resolved [ 5 ] Reopened [ 4 ]
Sascha Vandyke made changes - 18/Nov/07 02:48 PM
Priority Critical [ 2 ] Showstopper [ 1 ]
Affects Version/s 1.18.3 Release Candidate [ 10140 ]
Chilli Cao made changes - 19/Nov/07 06:44 AM
Affects Version/s 1.18.4.3 [ 10190 ]
Affects Version/s 1.18.4 Release Candidate [ 10180 ]
Affects Version/s First Look: WindLight [ 10080 ]
Chilli Cao made changes - 19/Nov/07 06:45 AM
Affects Version/s 1.18.3 Release Candidate [ 10140 ]
Affects Version/s 1.18.4 Release Candidate [ 10180 ]
Chilli Cao made changes - 19/Nov/07 06:46 AM
Affects Version/s 1.18.4 Release Candidate [ 10180 ]
Torley Linden made changes - 19/Nov/07 09:59 AM
Affects Version/s First Look: WindLight [ 10080 ]
Torley Linden made changes - 19/Nov/07 10:54 AM
Link This issue is related to by VWR-2999 [ VWR-2999 ]
Torley Linden made changes - 19/Nov/07 10:55 AM
Summary Logged Out During Teleport Viewer is logged out during failed teleport
Torley Linden made changes - 19/Nov/07 10:57 AM
Project 1. Second Life Viewer - VWR [ 10003 ] 2. Second Life Service - SVC [ 10002 ]
Key VWR-3100 SVC-972
Affects Version/s 1.18.4 Release Candidate [ 10180 ]
Component/s Teleport [ 10039 ]
Affects Version/s 1.18.4.3 [ 10190 ]
Component/s Crashes [ 10035 ]
Affects Version/s 1.18.5 Release Candidate [ 10200 ]
Torley Linden made changes - 19/Nov/07 10:57 AM
Affects Version/s 1.18.3 [ 10150 ]
Torley Linden made changes - 19/Nov/07 10:58 AM
Affects Version/s 1.18.3 [ 10150 ]
lindenrobot made changes - 19/Nov/07 10:58 AM
Linden Lab Issue ID DEV-6198
Torley Linden made changes - 30/Nov/07 09:34 AM
Priority Showstopper [ 1 ] Major [ 3 ]
Fluf Fredriksson made changes - 01/Dec/07 01:55 PM
Link This issue is related to by VWR-3573 [ VWR-3573 ]
Fluf Fredriksson made changes - 01/Dec/07 01:59 PM
Link This issue is related to by SVC-573 [ SVC-573 ]
Fluf Fredriksson made changes - 01/Dec/07 02:00 PM
Link This issue is related to by VWR-3009 [ VWR-3009 ]
sammy thielt made changes - 05/Dec/07 04:03 AM
Attachment SVC-972 - Plio 12-05 0945.txt [ 13468 ]
sammy thielt made changes - 05/Dec/07 04:24 AM
Description On teleporting to another sim the teleport bar hangs and then get "you have been logged out" message - twice today On teleporting from one region to another, the teleport screen hangs, the progress bar does not move, and after about 30 seconds, you get a "You have been logged out of Second Life: You have been disconnected from the region you were in." message. In the final screenshot, it is in grayscale, with only the agent and terrain visible, no prims. Seems associated with specific regions and began around November 28th. Known regions experiencing this frequently when trying to teleport away include: Plio.
sammy thielt made changes - 05/Dec/07 04:25 AM
Description On teleporting from one region to another, the teleport screen hangs, the progress bar does not move, and after about 30 seconds, you get a "You have been logged out of Second Life: You have been disconnected from the region you were in." message. In the final screenshot, it is in grayscale, with only the agent and terrain visible, no prims. Seems associated with specific regions and began around November 28th. Known regions experiencing this frequently when trying to teleport away include: Plio. On teleporting from one region to another, the teleport screen hangs, the progress bar does not move, and after about 30 seconds, you get a "You have been logged out of Second Life: You have been disconnected from the region you were in." message. In the final screenshot, it is in grayscale, with only the agent and terrain visible, no prims. Seems associated with specific regions and happens across viewer revisions. Known regions experiencing this frequently when trying to teleport away include: Plio.
sammy thielt made changes - 05/Dec/07 08:45 AM
Summary Viewer is logged out during failed teleport Viewer is logged out by system most teleports from specific regions
sammy thielt made changes - 05/Dec/07 08:51 AM
Summary Viewer is logged out by system most teleports from specific regions Logged out by system most teleports from specific regions
gil druart made changes - 05/Dec/07 09:41 AM
Description On teleporting from one region to another, the teleport screen hangs, the progress bar does not move, and after about 30 seconds, you get a "You have been logged out of Second Life: You have been disconnected from the region you were in." message. In the final screenshot, it is in grayscale, with only the agent and terrain visible, no prims. Seems associated with specific regions and happens across viewer revisions. Known regions experiencing this frequently when trying to teleport away include: Plio. On teleporting from one region to another, the teleport screen hangs, the progress bar does not move, and after about 30 seconds, you get a "You have been logged out of Second Life: You have been disconnected from the region you were in." message. In the final screenshot, it is in grayscale, with only the agent and terrain visible, no prims.
gil druart made changes - 05/Dec/07 09:44 AM
Summary Logged out by system most teleports from specific regions Logged out by system on teleports
sammy thielt made changes - 06/Dec/07 01:32 PM
Attachment SVC-972 - Plio 12-06 1039.txt [ 13540 ]
Torley Linden made changes - 06/Dec/07 06:33 PM
Assignee Jake Linden [ Jake Linden ]
Torley Linden made changes - 06/Dec/07 06:37 PM
Summary Logged out by system on teleports Viewer is logged out during failed teleport
Priority Major [ 3 ] Critical [ 2 ]
gil druart made changes - 08/Dec/07 01:27 AM
Attachment Gil.debug_info.log [ 13597 ]
Attachment Gil.SecondLife.log [ 13598 ]
Attachment stats.log [ 13599 ]
Mercia Mcmahon made changes - 14/Dec/07 05:12 PM
Link This issue is duplicated by VWR-3833 [ VWR-3833 ]
Rob Linden made changes - 22/Dec/07 01:21 AM
Workflow jira [ 16688 ] jira-2007-12-21 [ 21771 ]
Rob Linden made changes - 23/Dec/07 12:23 AM
Workflow jira-2007-12-21 [ 21771 ] jira-2007-12-22a [ 48742 ]
Torley Linden made changes - 08/Jan/08 08:18 AM
Link This issue is duplicated by VWR-4028 [ VWR-4028 ]
WarKirby Magojiro made changes - 09/Jan/08 03:37 PM
Link This issue Relates to SVC-694 [ SVC-694 ]
McCabe Maxsted made changes - 10/Jan/08 08:32 PM
Link This issue is duplicated by VWR-4130 [ VWR-4130 ]
Torley Linden made changes - 15/Jan/08 08:11 AM
Link This issue is duplicated by VWR-4149 [ VWR-4149 ]
Harleen Gretzky made changes - 18/Jan/08 07:33 AM
Link This issue is related to by VWR-4260 [ VWR-4260 ]
Harleen Gretzky made changes - 18/Jan/08 07:40 AM
Link This issue is related to by VWR-4260 [ VWR-4260 ]
Harleen Gretzky made changes - 18/Jan/08 07:41 AM
Link This issue is duplicated by VWR-4260 [ VWR-4260 ]
Harleen Gretzky made changes - 20/Jan/08 08:08 AM
Link This issue is duplicated by SVC-1222 [ SVC-1222 ]
Harleen Gretzky made changes - 22/Jan/08 05:02 PM
Link This issue is duplicated by VWR-4321 [ VWR-4321 ]
Harleen Gretzky made changes - 22/Jan/08 05:03 PM
Link This issue is duplicated by VWR-4321 [ VWR-4321 ]
Harleen Gretzky made changes - 22/Jan/08 05:04 PM
Link This issue is related to by VWR-4321 [ VWR-4321 ]
Harleen Gretzky made changes - 23/Jan/08 03:07 PM
Link This issue is related to by VWR-4262 [ VWR-4262 ]
Harleen Gretzky made changes - 27/Jan/08 01:21 PM
Link This issue is duplicated by VWR-4406 [ VWR-4406 ]
markbyron falta made changes - 28/Jan/08 01:48 PM
Link This issue is duplicated by SVC-416 [ SVC-416 ]
Drew Dwi made changes - 02/Feb/08 07:22 PM
Link This issue is duplicated by SVC-383 [ SVC-383 ]
Drew Dwi made changes - 02/Feb/08 07:23 PM
Link This issue is duplicated by SVC-1053 [ SVC-1053 ]
Drew Dwi made changes - 02/Feb/08 07:23 PM
Link This issue is duplicated by SVC-1291 [ SVC-1291 ]
Drew Dwi made changes - 02/Feb/08 07:24 PM
Link This issue is duplicated by SVC-1407 [ SVC-1407 ]
Drew Dwi made changes - 02/Feb/08 07:39 PM
Link This issue is duplicated by SVC-1287 [ SVC-1287 ]
Drew Dwi made changes - 02/Feb/08 07:40 PM
Link This issue is duplicated by VWR-2521 [ VWR-2521 ]
Harleen Gretzky made changes - 04/Feb/08 04:57 PM
Link This issue is duplicated by SVC-1438 [ SVC-1438 ]
Harleen Gretzky made changes - 04/Feb/08 04:58 PM
Link This issue is duplicated by VWR-3354 [ VWR-3354 ]
Harleen Gretzky made changes - 07/Feb/08 10:02 PM
Link This issue is duplicated by SVC-573 [ SVC-573 ]
Harleen Gretzky made changes - 10/Feb/08 05:36 PM
Link This issue is related to by VWR-4790 [ VWR-4790 ]
Harleen Gretzky made changes - 12/Feb/08 08:23 AM
Link This issue is duplicated by VWR-4847 [ VWR-4847 ]
Harleen Gretzky made changes - 13/Feb/08 12:02 PM
Link This issue is related to by VWR-4895 [ VWR-4895 ]
Rob Linden made changes - 14/Feb/08 03:34 PM
Link This issue is related to by VWR-535 [ VWR-535 ]
Bridie Linden made changes - 20/Feb/08 04:24 PM
Link This issue is related to by VWR-4598 [ VWR-4598 ]
August Breed made changes - 22/Feb/08 07:04 PM
Link This issue is duplicated by SVC-1457 [ SVC-1457 ]
August Breed made changes - 22/Feb/08 07:06 PM
Attachment SecondLife.log [ 15051 ]
August Breed made changes - 22/Feb/08 07:07 PM
Attachment SecondLife.old [ 15052 ]
Bridie Linden made changes - 26/Feb/08 02:28 PM
Link This issue is duplicated by VWR-4687 [ VWR-4687 ]
Soft Linden made changes - 04/Apr/08 10:04 AM
Assignee Jake Linden [ Jake Linden ] Soft Linden [ Soft Linden ]
Lex Neva made changes - 20/Apr/08 11:12 AM
Link This issue is related to by MISC-1137 [ MISC-1137 ]
Rascal Ratelle made changes - 21/Apr/08 11:22 PM
Attachment SecondLife.log [ 16305 ]
Attachment SecondLife.old [ 16306 ]
Attachment debug_info.log [ 16307 ]
Rascal Ratelle made changes - 21/Apr/08 11:22 PM
Affects Version/s 1.20.0 Server [ 10280 ]
magnet homewood made changes - 29/Apr/08 01:53 PM
Comment [ I can't TP and I cant edit my own group. If I stand at a sim border, all I can see past the border is water. The TP problem does not seem so far to be connected to which region I start from and want to end up in.

I have been in SL for almost a year now, but his problem about three weeks ago. Since having the problem start, I have done a complete format and reinstall of everything (long overdue anyway), but the symptoms stayed the same.

The symptoms: when I TP the blue bar moves very slowly, and I know then it will be a failed TP, until some time later I return back in the sim I was in before, but it is just empty landscape, and moments later I am logged out. I know I appear at the destination sim, my friend sees me, but I am fly hovering and quickly disappear.

When the problem started, the first week it was worse: I not only could not TP, but I could not hear streaming music, although environment sounds were fine, and my groups were empty. Since then, music has come back, and groups too, but I have noticed I cannot now edit anything about the group I am the owner of.

One more thing, I agree with previous posters who say this problem is much more widespread than it seems, the attitude seems to be to brush it away with comments like "That's SL". I myself am only posting because my friend persuaded me to, I too brushed it aside and fouind a workaround - at the log in screen type in the name of the region I want, which means to change sims I need to log off and on again.


Here are the tech specs I have:

Second Life 1.19.1 (4) Apr 2 2008 11:59:37 (Second Life Release)

You are at 272470.7, 256339.1, 27.0 in Romero located at sim213.agni.lindenlab.com (8.4.128.89:13001)
Second Life Server 1.21.0.85745

CPU: AMD (Unknown model) (2210 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Dodatek Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6800 XT/AGP/SSE2/3DNOW!
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14680 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/2386 (0.0%)
Viewer Digest: bb2966f6-cf81-a0de-1e21-dcd21f05428a
]
Ellla McMahon made changes - 12/May/08 06:31 AM
Link This issue is duplicated by VWR-7185 [ VWR-7185 ]
Ellla McMahon made changes - 22/May/08 07:57 PM
Link This issue is duplicated by VWR-5897 [ VWR-5897 ]
Stephani Honi made changes - 23/May/08 01:25 PM
Attachment Stephani_Honi_SL_TP_crash.log [ 16896 ]
Ellla McMahon made changes - 04/Jun/08 07:26 PM
Link This issue is related to by VWR-6119 [ VWR-6119 ]
Ellla McMahon made changes - 08/Jun/08 10:04 AM
Link This issue is related to by VWR-7580 [ VWR-7580 ]
Ellla McMahon made changes - 08/Jun/08 10:04 AM
Link This issue is related to by VWR-7559 [ VWR-7559 ]
Soft Linden made changes - 25/Jun/08 04:22 PM
Link This issue is related to by VWR-5521 [ VWR-5521 ]
Harleen Gretzky made changes - 04/Jul/08 10:48 AM
Link This issue is duplicated by VWR-8044 [ VWR-8044 ]
Ellla McMahon made changes - 05/Jul/08 03:48 PM
Link This issue is related to by VWR-7961 [ VWR-7961 ]
Tofu Linden made changes - 02/Aug/08 01:58 AM
Status Reopened [ 4 ] Fix Pending [ 10001 ]
Linden Lab Internal Branch DEV-6198-rel93185
Assignee Soft Linden [ Soft Linden ] Tofu Linden [ Tofu Linden ]
shai khalifa made changes - 25/Aug/08 04:14 AM
Link This issue duplicates VWR-3588 [ VWR-3588 ]
shai khalifa made changes - 25/Aug/08 04:15 AM
Link This issue duplicates VWR-5521 [ VWR-5521 ]
gil druart made changes - 30/Sep/08 02:52 PM
Status Fix Pending [ 10001 ] Reopened [ 4 ]
Soft Linden made changes - 30/Sep/08 03:37 PM
Status Reopened [ 4 ] Fix Pending [ 10001 ]
Gellan Glenelg made changes - 13/Oct/08 10:15 AM
Link This issue is original of duplicate SVC-3227 [ SVC-3227 ]
Ramzi Linden made changes - 17/Oct/08 10:50 AM
Status Fix Pending [ 10001 ] Resolved [ 5 ]
Resolution Fixed [ 1 ]
Ellla McMahon made changes - 18/Oct/08 04:06 PM
Link This issue is related to by SVC-3259 [ SVC-3259 ]
Ellla McMahon made changes - 18/Oct/08 05:51 PM
Link This issue is original of duplicate SVC-3173 [ SVC-3173 ]
Sue Linden made changes - 13/Nov/08 12:08 PM
Workflow jira-2007-12-22a [ 48742 ] jira-2008-11-14 [ 82021 ]
Sue Linden made changes - 13/Nov/08 04:39 PM
Workflow jira-2008-11-14 [ 82021 ] jira-2008-11-14a [ 89733 ]
Ellla McMahon made changes - 08/Dec/08 11:59 AM
Link This issue is original of duplicate SVC-2497 [ SVC-2497 ]
jessie Feiri made changes - 24/Aug/09 02:09 PM
Resolution Fixed [ 1 ]
Status Resolved [ 5 ] Fix Pending [ 10001 ]
jessie Feiri made changes - 24/Aug/09 02:12 PM
Status Fix Pending [ 10001 ] Resolved [ 5 ]
Resolution Fixed [ 1 ]
destiny niles made changes - 24/Aug/09 02:43 PM
Resolution Fixed [ 1 ]
Status Resolved [ 5 ] Reopened [ 4 ]
Ellla McMahon made changes - 24/Aug/09 03:04 PM
Link This issue Relates to VWR-9999 [ VWR-9999 ]
Ellla McMahon made changes - 24/Aug/09 03:07 PM
Status Reopened [ 4 ] Resolved [ 5 ]
Resolution Fixed [ 1 ]
Ellla McMahon made changes - 25/Aug/09 03:12 PM
Link This issue Relates to VWR-9999 [ VWR-9999 ]
Ellla McMahon made changes - 25/Aug/09 03:12 PM
Link This issue is related to by VWR-9999 [ VWR-9999 ]
Ellla McMahon made changes - 25/Aug/09 03:13 PM
Link This issue Relates to VWR-9999 [ VWR-9999 ]