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Key: SVC-85
Type: Bug Bug
Status: Reopened Reopened
Priority: Showstopper Showstopper
Assignee: Jake Linden
Reporter: Jayden Beresford
Votes: 284
Watchers: 28
Operations

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2. Second Life Service - SVC

Friends list inworld intermittently doesn't show online friends/Not Updating

Created: 19/Mar/07 05:19 PM   Updated: 13/Apr/08 12:24 PM
Component/s: None
Affects Version/s: 1.18.0, 1.19.0 Server
Fix Version/s: None

File Attachments: 1. Text File SecondLife.log (44 kb)
2. Text File SecondLife.log (125 kb)
 3. File SecondLife.old (996 kb)
Image Attachments:

1. Friends list broken in 1.19.0.jpg
(169 kb)
2. screenshot-1.jpg
(53 kb)
Environment: Internal Service Bug
Issue Links:
Duplicate
 
Relates

Linden Lab Issue ID: SL-40433


 Description  « Hide
The Friends List is broken. Presence data is sometimes loaded, sometimes not. When presence data IS loaded, sometimes it is not displayed correctly [the list is stuck either entirely as (waiting)/(hippos) or as a mix if names + (waiting)/(hippos)]. There is clearly a problem with the list, as calling cards do not appear to be affected, and still work correctly when the list is borked.

Workarounds for seeing who is actually online without using the Friends List:
- Go to http://secondlife.com/community/friends.php?view=photos (when the online Friends List is working correctly. This is spotty as well).
- Search your inventory for "online" (i.e. use calling cards)

One known cause that will definitely break the Friends List is clearing your cache (See VWR-1998). In 1.19.0, presence data is loaded but the Friends List will display only as (waiting)/(hippos). In 1.18.5.3, the bug is less consistent, but still occurs.

Relogging without clearing your cache will fix is one bug, but note that this will not solve other bugs in the Friends List, and that at times names will show up as (waiting) after no cache clearing occurs: a bug that relogging may or may not fix.

If your Friends List is stuck as (waiting) or showing people as offline when they're actually online and should not be invisible to you, there are a few things you can try to restore the name:

In 1.18.5.3:
- IM the person and wait for a reply. If they're stuck as (waiting), their name will appear. If they're listed offline, they'll switch to online.
- Wait for a friend to login/relog. Their name will appear when they do.
- Toggle the "show online" checkbox.
- Send out a mass TP to your Friends List.
- Relog. This may fix most or all of the list for some people.

In 1.19.0:
- Readd that person to your Friends List.
- IM the person stuck as (waiting). Their name will appear in the IM tab even though their listing will not change.
- Relog. This may fix most or all of the list for some people.

Note that the 1.18.5.3 solutions do not work in 1.19.0, which currently has no decent workaround. If you find one, please edit this description accordingly.

Apparently, the OnRez viewer does not have this problem. Calling cards also still work as well.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
[ Permlink | « Hide ]
Lex Neva - 20/Mar/07 08:32 AM
Actually, in my experience, if they IM ME, they still don't show as online in my list until I reply to their IM.

[ Permlink | « Hide ]
Smiley Barry - 20/Mar/07 03:13 PM
Confirmed with the latest First Look viewer. In that one it's about 20-30% fixed, as few appear online, and others who are also appear offline. And, "Someone Somebody is offline" messages don't come if you started an IM with that person and you have yet to finish that conversation. If you reply, then it says "Someone Somebody is offline".

Also, adding more details to the issue info.

[ Permlink | « Hide ]
Smiley Barry - 20/Mar/07 03:21 PM
Changed Enviornment field.

[ Permlink | « Hide ]
StarSong Bright - 29/Mar/07 12:53 AM
I have noticed this too. I am on the latest OSX client and I never had an empty friend list until this update. Now it happens every other time I log in. After a while it sometiems kicks in, or if I IM somebody, otherwise i have to relog.

[ Permlink | « Hide ]
bushing Spatula - 23/Apr/07 12:49 AM
this is not a critical bug

[ Permlink | « Hide ]
Sadako Shikami - 23/Apr/07 07:25 PM
this is a critical bug when you run a business in SL.

a workaround is to offer a teleport to the friend you wonder is online ... i put "just testing, ignore" and if they're on, the blue window pops up and i can then see them online in my friend's list.

[ Permlink | « Hide ]
Fluf Fredriksson - 28/Apr/07 03:26 AM
Not a critical bug?
SL is a social interactive environment. Not knowing who's online leads to misunderstanding and sometimes even bad feelings when people feel they have been ignored. Life's complicated enough on SL without unintentionally blanking people.
It gets my vote.

[ Permlink | « Hide ]
chel pixie - 28/Apr/07 12:38 PM
This is still a critical issue. I have had a lot of friends show up but friend's list still isn't correctly reflecting status' correctly.

Social environments need correct status of people that are important to your everyday communication. This needs to be addressed more quickly.

[ Permlink | « Hide ]
Ella Larsson - 28/Apr/07 06:07 PM
I agree that this is definitely critical for a number of us, either running businesses or here for socialization. I'm having the same issues as described above and it's becoming very frustrating.

[ Permlink | « Hide ]
chocoletkiss milk - 28/Apr/07 06:28 PM
this issue has been a problem before the lastest upgrade, how is it not critical.. FIX IT PLEASE

[ Permlink | « Hide ]
Melanie Milland - 29/Apr/07 02:45 AM
I run a business in SL and I use the friends list to track my online employees.

To me this is a blocker, I have lost massive amounts of business because of it!

This is _not_ cosmetic, it is IMPORTANT. Please fix!

[ Permlink | « Hide ]
shaun chernov - 29/Apr/07 12:48 PM
Please dix thsi dam issue

Im tired of logging in Since 1.15 to never have a friends list with people online

even relogging doesnt help

This is a critical bug for buiness and for those who use SL asa chat program and a social means

[ Permlink | « Hide ]
Fnordian Link - 29/Apr/07 05:06 PM
This is indeed a critical issue. Prior to 1.15 it happened on occasion (sometimes more than others and to some people more than others). As of 1.15 it's been happening most of the time to most of the people. It affects and degrades the whole Second Life social experience and has a very noticeable affect on business too.

[ Permlink | « Hide ]
shai khalifa - 29/Apr/07 07:34 PM
As many of us have relationships in SL that are across differnet continents and time zones - not to mention just around the corner - it's a right royal pain in the arse to have to keep IMming people to ask them if they'r e online or not. As with the Group Notices issue. If this functionality has come to be relied upon and used as a cornerstone for communication in SL, then FIX THE DAMNED THING.

I can even see in Yahoo Messenger whether my friends are online - so it's not like it's friggin new and innovative.

[ Permlink | « Hide ]
meade paravane - 29/Apr/07 10:07 PM
Torley had bumped MISC-142, which got closed as a dup of this, to critical.

[ Permlink | « Hide ]
WorkingOnIt Linden - 30/Apr/07 12:25 PM
Hot, HOT issue this week. (This is Torley, showing you this is being worked on.)

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EnCore Mayne - 30/Apr/07 06:21 PM
this comment is more towards the jira functionality. this issue has been duplicated numerous times (thanks inProgress, WorkingOnIt, Torley for putting them altogether) what happens with all the votes for the duplicates? i note from looking back at only one (MISC-142) that some of those 34 members have not had their names input here. is there someway jira can combine comments when dupes are linked? this interface is complicated enough, i suppose hoping, wishing, and dreaming might one day bring us to all being on the same page.

[ Permlink | « Hide ]
Patrice Cournoyer - 30/Apr/07 07:47 PM
this issue is important, really!


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Marion Rickenbacker - 01/May/07 03:14 AM
This problem now seems to occur every time I log on. As the "friends online" page on the website is not working either, the only way to find out if people are online is to IM them, one by one by one ............ this is seriously affecting my ability to use SL

[ Permlink | « Hide ]
scarlet vavoom - 01/May/07 05:49 AM
I manage a large clothing store online and need to stay in contact with the employees. This is very frustrating from the busniess side of this, but also because SL is a social enviroment, as mentioned above and it needs highest priority to get it fixed. Seems this issue has been ignored since 1.15 came out last week, or we the people of SL no longer have a voice. Frustrating indeed, not happy.

[ Permlink | « Hide ]
Smiley Barry - 01/May/07 06:18 AM
[Added Workaround, and changed my lousy Enviornment field editing ^.^]

And, yeah, this is a MAJOR problem. Good though i got a friends group! That way i can see who's online, and who's not, regardless of the friends list issues or public search visibility.