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Issue Details (XML | Word | Printable)

Key: SVC-678
Type: Bug Bug
Status: Open Open
Priority: Critical Critical
Assignee: Unassigned
Reporter: BlckCobra Shikami
Votes: 4
Watchers: 2
Operations

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2. Second Life Service - SVC

"Asset server didn't respond in a timely fashion. Object returned to sim" when customer bought an object

Created: 15/Sep/07 12:22 PM   Updated: 25/Oct/09 01:53 PM
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Component/s: Simulation
Affects Version/s: 1.27 Server, 1.30 Server
Fix Version/s: None

Environment:
Second Life 1.18.2 (0) Aug 10 2007 09:34:24 (Second Life Release)
at 247902.3, 232164.6, 23.1 in Isle of Ecstasy located at sim4548.agni.lindenlab.com
43.000 users online, Sim stable and no heavy lag.
Issue Links:
Duplicate
 
Relates

Last Triaged: 09/Jun/09 09:14 AM
Linden Lab Issue ID: DEV-33636


 Description  « Hide
Customer bought an object - Money was received but the customer didn't get the object. Instead she got the message:
(Saturday 09/15) "[11:55] Asset server didn't respond in a timely fashion. Object returned to sim. "

Customer told me she was using actual SL Viewer Client and WLAN connection (bad thing actually)!

I consider this anyway a very serious issue because it makes buying things unreliable.
I had this only on rare occasions message before only when trying to "take" or "delete" things and things wokred out because they really returned to the sim. In this case the copy the customer bought was lost.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
BlckCobra Shikami made changes - 09/Nov/07 03:27 AM
Field Original Value New Value
Link This issue duplicates SVC-114 [ SVC-114 ]
Rob Linden made changes - 22/Dec/07 01:07 AM
Workflow jira [ 15334 ] jira-2007-12-21 [ 20973 ]
Rob Linden made changes - 22/Dec/07 01:35 AM
Workflow jira [ 20973 ] jira-2007-12-21 [ 22557 ]
Rob Linden made changes - 23/Dec/07 12:17 AM
Workflow jira-2007-12-21 [ 22557 ] jira-2007-12-22a [ 48416 ]
Mercia Mcmahon made changes - 18/Jan/08 02:06 PM
Link This issue is duplicated by MISC-887 [ MISC-887 ]
Sue Linden made changes - 13/Nov/08 12:02 PM
Workflow jira-2007-12-22a [ 48416 ] jira-2008-11-14 [ 80331 ]
Sue Linden made changes - 13/Nov/08 04:27 PM
Workflow jira-2008-11-14 [ 80331 ] jira-2008-11-14a [ 86233 ]
Sue Linden made changes - 13/Nov/08 04:41 PM
Workflow jira-2008-11-14 [ 86233 ] jira-2008-11-14a [ 90422 ]
Sue Linden made changes - 13/Nov/08 04:50 PM
Workflow jira-2008-11-14 [ 90422 ] jira-2008-11-14a [ 93349 ]
[ Permlink | « Hide ]
Mondo Popstar added a comment - 12/Feb/09 01:01 PM - edited
This issue is not resolved. It just happened to me a half hour ago. Transaction history shows money taken but items not received, received same message(retured to asset server) instead. Store not laggy or crowded.

[ Permlink | « Hide ]
Ellla McMahon added a comment - 12/Feb/09 01:22 PM
Please see this article in Knowledge Base Inventory: Complete recovery steps and information about perceived loss

If this is still an issue please post a Ticket with Support for account-specific help http://secondlife.com/support/

I appear to be missing inventory that I know should be there. What do I do?


Ticket Types

There was an item in my inventory window, but it isn't working or is missing: Tell us if you've lost or are experiencing problems with an object in your inventory.

Thank you : )


Ellla McMahon made changes - 12/Feb/09 01:23 PM
Link This issue duplicates SVC-114 [ SVC-114 ]
Ellla McMahon made changes - 12/Feb/09 01:23 PM
Link This issue Relates to SVC-114 [ SVC-114 ]
Ellla McMahon made changes - 12/Feb/09 01:24 PM
Link This issue is original of duplicate SVC-3753 [ SVC-3753 ]
Ellla McMahon made changes - 12/Feb/09 01:25 PM
Link This issue Relates to MISC-571 [ MISC-571 ]
Ellla McMahon made changes - 02/May/09 03:08 PM
Link This issue Relates to MISC-411 [ MISC-411 ]
Ellla McMahon made changes - 02/May/09 03:09 PM
Link This issue is related to by MISC-2740 [ MISC-2740 ]
Alexa Linden made changes - 09/Jun/09 09:13 AM
Last Triaged 08/Jun/09 09:13 AM
lindenrobot made changes - 09/Jun/09 09:14 AM
Last Triaged 08/Jun/09 09:13 AM 09/Jun/09 09:14 AM
Linden Lab Issue ID DEV-33636
Ellla McMahon made changes - 11/Jul/09 09:27 AM
Link This issue is related to by MISC-3081 [ MISC-3081 ]
Ellla McMahon made changes - 03/Sep/09 04:05 PM
Link This issue Relates to MISC-3312 [ MISC-3312 ]
Ellla McMahon made changes - 03/Sep/09 04:05 PM
Link This issue Relates to VWR-15376 [ VWR-15376 ]
Ellla McMahon made changes - 03/Sep/09 04:05 PM
Link This issue Relates to VWR-15375 [ VWR-15375 ]
Ellla McMahon made changes - 03/Sep/09 04:05 PM
Link This issue Relates to VWR-14366 [ VWR-14366 ]
Ellla McMahon made changes - 03/Sep/09 04:05 PM
Link This issue Relates to MISC-3012 [ MISC-3012 ]
Ellla McMahon made changes - 03/Sep/09 04:05 PM
Link This issue Relates to MISC-3081 [ MISC-3081 ]
Ellla McMahon made changes - 03/Sep/09 04:05 PM
Link This issue Relates to MISC-3310 [ MISC-3310 ]
Ellla McMahon made changes - 03/Sep/09 04:08 PM
Link This issue Relates to VWR-15375 [ VWR-15375 ]
Ellla McMahon made changes - 03/Sep/09 04:08 PM
Link This issue Relates to MISC-3312 [ MISC-3312 ]
Ellla McMahon made changes - 03/Sep/09 04:08 PM
Link This issue Relates to VWR-14366 [ VWR-14366 ]
Ellla McMahon made changes - 03/Sep/09 04:08 PM
Link This issue Relates to MISC-411 [ MISC-411 ]
Ellla McMahon made changes - 03/Sep/09 04:09 PM
Link This issue Relates to VWR-15376 [ VWR-15376 ]
Ellla McMahon made changes - 03/Sep/09 04:09 PM
Link This issue Relates to MISC-3310 [ MISC-3310 ]
Ellla McMahon made changes - 03/Sep/09 04:09 PM
Link This issue Relates to MISC-3081 [ MISC-3081 ]
Ellla McMahon made changes - 03/Sep/09 04:09 PM
Link This issue Relates to MISC-3012 [ MISC-3012 ]
Ellla McMahon made changes - 03/Sep/09 04:09 PM
Link This issue Relates to MISC-571 [ MISC-571 ]
Ellla McMahon made changes - 03/Sep/09 04:09 PM
Link This issue Relates to MISC-571 [ MISC-571 ]
Ellla McMahon made changes - 03/Sep/09 04:10 PM
Link This issue is related to by VWR-15375 [ VWR-15375 ]
Ellla McMahon made changes - 03/Sep/09 04:10 PM
Link This issue is related to by MISC-3310 [ MISC-3310 ]
Ellla McMahon made changes - 03/Sep/09 04:10 PM
Link This issue is related to by VWR-15376 [ VWR-15376 ]
Ellla McMahon made changes - 03/Sep/09 04:10 PM
Link This issue is related to by MISC-3312 [ MISC-3312 ]
Ellla McMahon made changes - 03/Sep/09 04:10 PM
Link This issue is related to by MISC-411 [ MISC-411 ]
Ellla McMahon made changes - 03/Sep/09 04:10 PM
Link This issue is related to by VWR-14366 [ VWR-14366 ]
Ellla McMahon made changes - 03/Sep/09 04:10 PM
Link This issue is related to by MISC-3012 [ MISC-3012 ]
Ellla McMahon made changes - 03/Sep/09 04:15 PM
Affects Version/s 1.27 Server [ 10460 ]
Ellla McMahon made changes - 03/Sep/09 04:38 PM
Link This issue is related to by SNOW-217 [ SNOW-217 ]
Ellla McMahon made changes - 03/Sep/09 04:39 PM
Link This issue is related to by SVC-4786 [ SVC-4786 ]
Ellla McMahon made changes - 03/Sep/09 04:41 PM
Link This issue is related to by VWR-15378 [ VWR-15378 ]
[ Permlink | « Hide ]
BlckCobra Shikami added a comment - 25/Oct/09 01:53 PM
Still happening with 1.30 (1.30.2.135876) - (more than once)
Customer tried to take an object. Message: "Asset server didn't respond in a timely fashion. Object returned to sim."
Result: Object not on sim and not in inventory (also not as coalesced object or anywhere in lost+found)
Cache clear and also Simulator restart have not brought it back.
Tickets to support have been filed - except for this actual case nothing but a copy/link to the standard inventory recovery page.

BlckCobra Shikami made changes - 25/Oct/09 01:53 PM
Affects Version/s 1.30 Server [ 10510 ]

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