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Key: SVC-4922
Type: Bug Bug
Status: Resolved Resolved
Resolution: Duplicate
Priority: Critical Critical
Assignee: Unassigned
Reporter: Bibi Book
Votes: 0
Watchers: 0
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2. Second Life Service - SVC

Answers to IM by mail do not allow 8-Bit characters - Bounces are generated

Created: 14/Oct/09 01:04 PM   Updated: 14/Oct/09 03:19 PM
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Component/s: None
Affects Version/s: None
Fix Version/s: None

Environment: All
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 Description  « Hide
I get my IMs to my email account.This allows to see IMs and answer them without logging into second life.

Now it happens that my native language does not only contain 7-bit characters.

This means when I accidentily write an answer without replacing letters which are not 7 Bit, my answers get bounced by SL, though the answer has the correct charset.

The bounces are not telling what is wring with the answer at all. THis means I always have to reread my answer character by character to see, if there is anything in that is 8 bit.

SL is acting international, so I expect that 8 bit characters are acepted in answers from email to IM, too

To reproduce: get IM to email. Answer using an "ß" (szet) or a german or danish vovel eg. I think nearly all languages but english will have such characters. After gettign the bounce, replace the character for example by "oe" and send again. if there is no 8 bit character, it will get through even if the header is the same (for 8 bit mail).

Mail header of answer always: Content-Type: text/plain; charset=ISO-8859-1

This is the text of the bounce I get:

"This is the mail system at host smtp1.agni.lindenlab.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<mailtoim@smtp1.agni.lindenlab.com> (expanded from
<za7ckwbbpupibefrkbsbygnsrhwdgqci6bo6uw2xtu5apaexchhbiym7sszdusze@im.agni.lindenlab.com>):
Command died with status 100: "/opt/linden/indra/tools/mailglue/mailglue
--grid=agni --system=im". Command output: Fault from
http://10.2.232.91:12035/xmlrpc/postmaster:
<fault><value><struct><member><name>faultString</name><value><string>Unable
to find method and parameter in
request.</string></value></member><member><name>faultCode</name><value><int>1000</int></value></member></struct></value></fault>"



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Ellla McMahon added a comment - 14/Oct/09 03:18 PM
Bibi, thank you for reporting this. Please see issue SVC-1144 and add your comments and vote.

Thank you : )