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Issue Details (XML | Word | Printable)

Key: SVC-4247
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Major Major
Assignee: Unassigned
Reporter: PantzerHamzter Petshop
Votes: 0
Watchers: 0
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2. Second Life Service - SVC

ALL search suddenly doesnt show my add anymore while it IS still in CLASSIFIEDS search.

Created: 12/May/09 01:41 PM   Updated: 12/Jun/09 07:57 AM
Component/s: Search
Affects Version/s: 1.26 Server
Fix Version/s: None

Time Tracking:
Not Specified

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 Description  « Hide
For over a year im paying l$ 4444 to have my classified show with the keyword neon. All of a sudden I cannot be found anymore in the 'ALL' search, while im still no.8 in the 'CLASSIFIEDS' tab! Name = BAR & CLUB SUPPLIES NEON | TWO ROSES

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Alexa Linden added a comment - 12/May/09 01:48 PM
how is your ad marked? PG or Mature? Are you matching the search parameters? What version of Second Life are you running? When filling out a Pjira, please be complete in your information and provide us with the steps you are taking when you run into your issue. Thanks

Ellla McMahon added a comment - 12/May/09 01:55 PM
PantzerHamzter, please attach a screenshot of your Search - All window

Please also add some further information to this issue see  JIRA issue posting guidelines - To submit a bug

5. Describe the computer environment in which the problem occurred. Copy & Paste your full computer environment, Help > About Second Life, including the Viewer you are using and the Region where you have this issue. Please also include the Graphics Card driver version.

If you are using the RC Viewer 1.23 please see this article in Knowledge Base Maturity ratings: an overview for further information on "What are "Mature" Regions, groups, events, and classifieds?"

You may be seeing the same issue as VWR-12395 Paid Classifieds are not showing up in the right frame in ALL search

Please try clearing your Web Browser Cache, Edit > Preferences > Web > Browser Cache > Clear Now

Thank you : )


Alexa Linden added a comment - 12/May/09 02:01 PM
You may want to take a look at your listings also. Your store is listed as PG classifieds but are on Mature land. This may be part of the problem. Since the changes with land maturity levels, you'll need to make sure that your classified matches the maturity of your land. See if that helps

Ciaran Laval added a comment - 14/May/09 06:35 AM - edited
This is due to a glaring inconsistency with how the new search controls work.

Search All is using an AND gate type of logic to return results.

For example I placed a property rental advert on mature land, there is an option for me to select PG, the advert is PG.

I can only find this advert in search all if I have PG AND Mature ticked. If I only tick PG or I only tick mature, the advert does not show up.

In the classifieds tab my advert only appears if I tick PG. If I only tick Mature, my advert does not show up in the classifieds tab, but if I only tick PG it will show up in the classifieds tab. This is inconsistent behaviour.


Ciaran Laval added a comment - 14/May/09 06:40 AM
Alexa Linden - "You may want to take a look at your listings also. Your store is listed as PG classifieds but are on Mature land. This may be part of the problem. Since the changes with land maturity levels, you'll need to make sure that your classified matches the maturity of your land. See if that helps"

Well if this is the case Alexa then surely the right thing to do would be to not allow the option of choosing a PG advert on Mature land? I'm not sure that's a great idea to be honest because many PG stores are on mature land due to the fact that Mature land vastly outnumbers PG land, but confusion will reign with the current setup.


Ciaran Laval added a comment - 14/May/09 04:02 PM
Just thought I'd add some more information to this to highlight some problems and inconsistent behaviour.

First of all my findings are based on:

Second Life 1.23.1 (119104) May 4 2009 17:53:10 (Second Life Release Candidate)

Alexa suggests that a classified advert might need to match the maturity rating of the land, two problems here, one is that there is an option to set a PG classified on mature land, the second problem is that all recurring adverts on mature land that were not set as mature content when the advert was placed have defaulted to PG.

Another issue is that although PG classified adverts on mature land do not show up in the search/all sidebar when PG only is selected (as opposed to selecting both PG AND Mature when they do show), the parcels these adverts were placed on appear in search all when PG only is selected because the parcels aren't flagged as mature content and therefore default to PG, even though these parcels are on mature land, so show in search places is using different logic to display information to that of the paid adverts sidebar.

The show in search places logic seems to be consistent of that of the classified tab, which doesn't take the maturity rating of the land into question, only whether the advert was flagged as mature or not, if it's not flagged as mature the classified tab and show in search places will both return results for mature parcels with PG content.

Hope I haven't confused everyone!


Ciaran Laval added a comment - 20/May/09 05:11 PM
Noticed a change in behaviour with Second Life 1.23.2 (120719) May 18 2009 09:43:42 (Second Life Release Candidate)

If you only tick PG in search/all, then PG adverts on mature land do now show up in the sidebar.


Ellla McMahon added a comment - 12/Jun/09 07:57 AM
Please try the latest RC Viewer Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate) which can be downloaded from here Release Candidate Test Viewers

If you still have an issue, please add your full computer environment, Help > About Second Life [copy and paste], including the Viewer you are using.

Thank you : )