[#SVC-4212] Connection ping times over 1100 - 1200 msec

2. Second Life Service - SVC

Connection ping times over 1100 - 1200 msec

Created: 05/May/09 11:43 PM Updated: 16/Jun/09 07:28 AM

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Component/s:

Performance

Affects Version/s:

1.26 Server

Fix Version/s:

None

Environment:

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You are at 285123.8, 266202.3, 60.7 in Tefnut located at sim3817.agni.lindenlab.com (216.82.23.44:13002)
Second Life Server 1.26.3.118673
Release Notes

CPU: Intel Core 2 Series Processor (1867 MHz)
Memory: 2046 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X1600 Series
OpenGL Version: 2.1.8543 Release
libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.23696 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 172/6635 (2.6%)

Issue Links:

Duplicate

This issue is original of duplicate:

~~SVC-4392~~ Connection ping times - frame rates significantly dropped

Relates

This issue Relates to:

VWR-12080 Meta-Issue: Issues with ATI Catalyst 7.12-9.10

MISC-506 Meta-Issue: Bandwidth Latency Testing (BLT)

Description

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Last week connection times are way out of usable range - all too regular I cannot connect to SL on a functional level, with connection times of 1200 msec and a frame rate dropped to 0.9 fps

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Ellla McMahon added a comment - 06/May/09 05:37 AM

Roland, please see this article in Knowledge Base How do I check for packet loss (network lag)?

If you're using wireless networking, you should try troubleshooting with a direct wired connection; we allow, but do not support the use of wirless network connections.

Please run the TraceRoute, when you have this issue, and Submit a Ticket with Support with the attached Text File for a response tailored to your individual situation see JIRA Home page This will help to identify the hop(s) on the route between your computer and the LL servers where there is an issue.

There are many 3rd party programmes available on the net to monitor latency issues; please contact your ISP for their help and advice.

This article will show you how to get detailed information about the performance of your computer and the Second Life world Statistics Bar Guide and can help identify if there is an issue with a particular Region(s).

Please note the issues reported on VWR-11874 re "Second Life Viewer 1.18 - 1.22 still slow and glitchy with ati catalyst drivers 7.12 - now 9.4 10-15 max fps"

Thank you : )