|
|
|
[
Permlink
| « Hide
]
Harleen Gretzky added a comment - 26/Apr/09 07:36 PM
Can you take what is in Help>About Second LIfe... then copy and paste it in the environment box here.
CPU: Intel Pentium M Series Processor (1694 MHz)
Memory: 495 MB OS Version: Microsoft Windows XP Service Pack 3 (Build 2600) Graphics Card Vendor: Intel Graphics Card: Intel 855GM OpenGL Version: 1.3.0 - Build 4.14.10.4363 libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 i don't understand.. so what next? You probably want to run with the graphics in low, under Edit>Preferences>Graphics tab Quality and Performance is set to Low. Might also want to make sure you have the latest graphics drivers. Your Intel chipset does not meet the minimum requirements for running Sencond Life, see Second Life - System Requirements
 .
Specifically:
I am having this exact same problem, and I have been running SL fine for years. I know there is nothing wrong with the graphics card I am using or my chipset. Obviously, this is something that needs to be fixed within SL, and I would appreciate a resolution.
@Winter - very likely a different issue then this one since the OP's graphic card is clearly not supported. Can you at least post your environment.
I am currently using either the most up to date Second Life release client (1.22.11) or the Second Life client (1.22.11). I have the same problem in world no matter which client is used or if another avatar is logged at a different time, so it is not an avatar specific error. I have updated my drivers.
It was working fine this morning. I logged out and when I came back, I could no longer see my groups listed in the communications area. I can not teleport anywhere and get logged out if I try. I can not see land details where I live, and the media and voice refuse to connect and remain unselectable tabs. Sounds like the same issues to me. Here is the information provided: CPU: AMD (Unknown model) (2094 MHz) libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 As I said before, I have been running SL fine on this very computer, with not one single issue that is notable, so I am comfortable knowing it is not my system at this point. I have been watching when I log in, and I see that the client hesitates when it is "Initializing multi media." if that sheds any light on a possible cause.
Have you tried clearing cache (Edit>Preferences>Network>Clear Cache) and Advanced>Clear Group Cache?
Yes, I have cleared both caches.
Winter, please try resetting your Settings to default (Note that this will reset ALL of your settings, so you will receive popups, as if you had just installed Second Life for the first time)
For a response tailored to your individual situation please Submit a Ticket with Support Please run the TraceRoute How do I check for packet loss (network lag)? Please check for any internet security programme issues Is my firewall responsible for problems with Second Life? This article will show you how to get detailed information about the performance of your computer and the Second Life world Statistics Bar Guide Thank you : ) This did not work either. I am still without voice, any media, teleporting, land information, and can not see any groups of mine.
This issue is certainly not resolved. This issue is not resolved. And it certainly is a bug that is SL related.
I never had a problem with SL previously even with the non-compatible graphics card.. and my quality and performance is set at low as well.
Previously, my quality and performance could be set at it's highest without any problems.. so i don't think this problem is related to the graphics. It just suddenly happened out of the blue.. Same with me Eliz, so I am really irritated to be getting no help in fixing this. It obviously is a problem for quite a few people, I would think they would want to find the problem and fix it so that we can go on spending all those lindens!
I was fine one minute and logged back in to find it all messed up, so I know exactly what you mean. I know! I used to go into sl almost everyday and sometimes for hours but since this happened, I can't do anything in sl and it is just so frustrating cos no one can help!
I honestly think it has something to do with media. I notice during log in that it hangs up (the load bar) when it gets to loading multimedia... it will sit there, stalled, and finally move on. Since I can not load any media or voice either, I think it may be related, but I am unsure.
How long have you had your problem? I am so frustrated. I'm not sure about the media thing but during log in, the load bar also hangs for me when it loads multimedia.. is the multimedia new to the newest version of sl? cos previously, i didn't see such a problem for my previous version of sl..
this problem has been going on for 5 days.. ugh. Has anyone with this problem tried to fully uninstall and reinstall SL per the intructions here: How do I fully uninstall and reinstall Second Life?
update: when i try to access land information, it tells me that it is not available without server update.
what does this mean? Hi there, managed to find someone who wrote about this issue. I also recently had this problem and I have the same stats for graphics as eliz. Is there any update on this issue?
Another point to add is using another viewer does not help too. Thanks loads! For reporters with unsupported Graphics Cards please see System Requirements
For a further response tailored to your individual situations please Submit a Ticket with Support Thank you : ) Perhaps this is not an issue about unsupported Graphics Cards as it could work previously on our computers. If it is solely a Graphics Card problem, the viewer and the world would not have been able to load at all.
I have solved this issue however while reinstalling the viewers. @Eliz: What I did was to uninstall the current newest SL viewer completely, make sure all the folders are gone. Then, install the 2nd newest viewer and test out. When I did that, I could tp as usual and the landmarks loaded well. After that, I reinstalled the current newest viewer and it worked too. Somehow I believe it is some internal setting that restarted with the installation of the older viewer. No idea, but at least things work now. Occasionally you might meet the problem again, signified by the landmark details not loading again. When that happens, just restart the viewer and it will be gone. Adrielle Blaisdale It's clear this is a recurring bug. Reopening.
My friend had the same problem. The symptoms are: -Trying to teleport logs you out (no offline message to friends). ======= I'm not sure what solved it for my friend. She contacted support, and I asked a Linden for help. The next day she was able to leave "Region California". Did this issue ever get resolved, as I have the same problem now - exactly as above, unable to tp, groups not loading, unable to access land info to change media stream etc, and can't hear music - been an issue for 4 days now - am waiting for a ticket to be responded to but "chat help" said they thing this is an internet connection issue???
Hi Lyndy, did you do anything before this problem arose? E.g installation of the new SL viewer. Try using an older SL viewer version. It might help, that's how I resolved my problem.
Adrielle Affects me too since last Thursday
Symptoms: Log-in slow at the 'initialising media' stage Present with viewers 1.22.11 and 1.23.4 (I cannot however confirm whether it affected 1.22.11 before 1.23.4 was installed) NO repeat NO repeat for benefit of support staff NO changes in hardware at this end. This system has been stable with SL for 18 months+ This bug has occurred before, more than once, see I'll repeat what I said last time (nobody listened then either) this is not a bug it is a failure mode. It may have more than one or multiple causes. I suggest you all submit a Support Ticket 9but don't expect it to help much) like a previous post, the problem seemed to have resolved this afternoon when traffic lower, however back to normal this evening, and situation is as described by Gil including seeing water everywhere at the edge of sims and not the adjoining land - stared on version1.22 on Thursday, and took update when this didnt resolve overnight, have completely uninstalled and reinstalled a few times now
This same problem happens to me a LOT almost every single day. in fact its happening right now and its making me really frustrated. its starting to make me think second life is not that fun anymore since i cant even do anything but build in a little spot filled with lag and yellow submurines...
I have been having the same issue for over a week now, it seems to be intermittent, but is present more often than not. It affects more than one account, full reinstall of SL doesn't help, including manual clearing of cache. Also tried a 3rd party viewer.
My specifics: Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate) CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (1995 MHz) libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3 Sometimes relogging to a water sim will correct this, but not always. I have tried logging on via SLite, but my groups list remains empty. I'm having the same issue and i'm totally within system requirments on the desktop.
I use the vista laptop, and while i'm still within system requirements, this issue doesnt happen. (I'm unable to figure out the problem as my laptop can't run SL but the vista one can.. and that's with my mother somewhere for the weekend) It happens on multiple viewers, open source, SL and otherwise GreenLife Emerald Viewer 1.23.4 (673) Aug 25 2009 01:59:47 (GreenLife Emerald Viewer) Built with MSVC version 1400 You are at 203335.6, 235088.0, 21.5 in Undraeth located at sim8446.agni.lindenlab.com (216.82.39.5:13010) CPU: Intel Core 2 Series Processor (2333 MHz) libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3 those are my stats, and please linden labs i've been on SL off and on since 2006 and 2007, fix this as we've known for years that this is an unstable simulator, and is prone to many growing pains. I really want to see this get fixed, because i'm tired of missing inventory, groups and more - and being unable to tp sucks the most. For a response tailored to your individual situation please Submit a Ticket with Support http://secondlife.com/support/ Reopening for a new triage, as suggested by Soft.
This is an easy to recognize bug, and it is known internally. All incoming jira-reports are closed as "contact support". The bug appears to be triggered by connection-problems. Then it's there to stay, until "something" happens, and everything is back to normal. ======= All I ask is for this bug to be tracked on the PJira, for the following reasons: -Bughunters sometimes find additional information that can lead to a clear reproduction. -Sometimes the internal Jira gets stuck, and without PJira there's little hope it will ever get unstuck. -Tracking one bug sometimes leads to finding the cause of other bugs. -Residents who report this bug on the Jira will feel a lot better when they see they're not the only one affected, and that it's a known problem. Especially when you wrote in your report: "I contacted support over a week ago, but I didn't get a response", and your report is closed as ... contact support. -Support will have a much easier time when people can just say: "I'm suffering from MISC-so-and-so". -Ella (and other people who do a remarkable job maintaining the PJira) will have a much easier time when she can just link incoming reports to a central MISC-issue. K, then...I have the exact same issues as above: No Groups showing, TP causes logout, no media options although the Preference section is checked to play. I tried to submit a ticket to no avail because: although I've been in SL since 2007, and although my husband and I both work in SL and turn over a great deal of money in the SL economy, I am a basic account and therefore do not warrant any support on this issue by LL. Go freakin' figure!
This problem occured out of nowhere; everything was working fine one day, the next is went in the proverbial toilet. Since I hostess 7 days a week and need access to group notices, and also need to be able to GET there, this is a huge problem and there seems to be no one who will help. I have reinstalled SL completely 3 times now, cleared all the caches, done whatever anyone suggests and to no avail. Adrielle, I tried what you suggested and I cannot log in with an older viewer since it now says 1.23.5 is required to use SL. I have Intel CPU Core2, 3GB Interesting to note is that if I log my husband's AV in on my viewer, he has all the same issues. If I log in on his viewer, all is well in tinsel town. I have exactly the same issue....
K, then...I went back and installed the old viewer 1.22.11 and after logging in the first time on that viewer, all the problems still existed...however after logging out and back in again several hours later...Poof...problems gone and all back to normal. Hmmmm...
It's interesting to note that I did file a support ticket that they finally looked at (guess they figured out I wasn't going away until they answered me) and it was in progress. Did the older viewer solve the problem, or did support do that "something" that Moon refers to?? :~) Those of you still having the problems outlined here...try reinstalling to 1.22.11...might help you too.. Please note Ella's edit to the description:
Check if the time and date are set correctly on your system. Does anyone have an explanation of the most likely technical reasons for this issue? For example, I am trying to debug this for a friend and a description of what is probably happening in these scenarios (dropped/blocked packets on a specific port, etc) would help me to resolve the problem. I have checked the time etc and that does not appear to be the issue. It seems strange that enough data would be getting through to the viewer to log in, see objects, walk around, etc, but some other data is being blocked or lost somewhere down the line. It seems as if in these situations some ports or data flows are blocked while others are working just fine?
Here are some comments from Andrew's office hour:
[2009/10/29 17:55] Andrew Linden: Moon, I'm guessing there is some cert that is getting hashed with the current time. ======= Apparently the clock isn't the only thing that gets hashed. Joshua Hoch had this bug for over 3 weeks. When we found out about the clock, I called him to check, but it didn't solve the problem. Maybe it's worth checking regional settings ... My fault. The date and time were in fact wrong. I saw the month being October and as it was just halloween I didn't think anything of it. Setting the month correctly fixed the issue.
Thank you for your help. As told to comment on this issue further as mine was duplicate obviously i'll repost my issue, as none of it has to do with date and time - as all the computers in the house are linked to a time sync thing with windows. Previous comment frmo my sub task: I can't contact support on it as i'm a BASIC user, i do not have a paid account. It only happens once in a while, and i have ALL NEW viewers, i've uninstalled all the old ones and reinstalled new ones, if i clear the cache this happens too!! I crash when tele-porting. my groups wont show up .....this isn't something that is going to go away.If it was an issue i could handle with support - i'd be contacting support, not putting it on JIRA. It's not just me, it's several other people on the second life thing.
PLEASE FIX THIS. RANT: Is second life only about those who make money for L$ now? Those who are spending money on the paid subscriptions? I can't afford mine, i would love to but i'm in new zealand and i can't pay 200 NZD a year! /end rant (I know LL isn't all about this, it's just that it seems that the people who own more and make more get priority) Unfortunatley i can't afford to pay for a full year subscription, and try to pay for things in SL by just EARNING lol. I can't IM groups, i can't see my groups.. Second Life WORKS on a wireless setting - yes i understand it works BEST on wired - i'm on the wired computer right now, and i can't leave the sim i'm on. One computer is missing 2000+ Inventory, but the groups and teleporting and uploading issue doesnt happen on that computer (That is a Windows vista laptop running 1gb of ram with an internal nvidia card.) The computer that ISNT missing inventory, but everything else isn't working (and recently the scripts and objects of mine and several other things stopped working) - Is a Windows Xp Nvidia 512 graphics card - and is the computer that's hooked to the router in a house hold of wireless networked laptops. (Ie: this one is wired) We're on DSL, we're with Orcon in NZ here.. I dont know what else could be the problem - Regional settings have been checked - SL on the desktop computer should work, as we're in NZ and the clock is set to the correct time and correct time zone I know people are trying to work their hardest on this, and i appreciate everything people are trying to do to fix this problem ... i dont want to sound unappreciative, but this seems to not end up being dealt with LOL. It keeps getting resolved, and then nothing works again Thanks in advance! Im having the same trouble.
More people at the sim confirm they are experiencing the same issue. You are at 279945.4, 247896.9, 44.5 in Combat Core located at sim3576.agni.lindenlab.com (216.82.22.57:12035) In my case seems only to be a problem for that sim. My clock has not been changed. Maybe the clock of the region's host is set incorrectly.
Remember, you can escape the region by choosing a starting location from the login-screen. ^server restart fixed things for now atleast for this particular sim.
It happens to me on ANY sim i'm on o_O and any body in this house has the same issue on the same computer. @__@ kinda odd if ya ask me.
I'd be on mainland and it would still happen.. o_O. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 |
|
Bug
Reopened
Showstopper
missing groups, unable to tp, tried everything
