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Issue Details (XML | Word | Printable)

Key: SVC-3640
Type: Bug Bug
Status: Resolved Resolved
Resolution: Contact Support
Priority: Normal Normal
Assignee: Unassigned
Reporter: spankmy boucher
Votes: 0
Watchers: 2
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2. Second Life Service - SVC

G-Team , unable to deal with abuse reports properly

Created: 08/Jan/09 05:57 PM   Updated: 09/Jan/09 01:46 PM
Component/s: None
Affects Version/s: None
Fix Version/s: None

Time Tracking:
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 Description  « Hide
Yes I do consider it a bug , though its not with software.
Public sandboxes have never really been a "safe " place to be but things seem to constantly get worse and Im sure this will apply to other places , I just happen to build a lot in sandboxes.

Example 1 , inability to permanantly remove someone that clearly wants to do nothing but grief.
Over the past week linden sandboxes were being attacked on a large scale (porn particles,attempted viewer crash by dialog,replicating cubes bla bla never something new) , someone made a huge stack of accounts and kept returning every time he was banned and droping junk., he would come back every 30-40 mins or so ,myself and others reported every one that came along . This went on for a couple of days before he was properly removed.( I think he must of had a similar sleeping pattern to me because it didnt seem to stop).

Example 2 , They cannot distinguish between the person attacking and the person filing abuse in many situations.
This is a personal experience though I have heard several other examples of it , you dont really believe its happened till its happened to you .
Upon Visiting sandbox extension within ten minuites i was being shot at , had no real effect as I had object interceptors so I just asked him to stop , He didnt so I said I would file an abuse report if he continued , he continued , to save bothering lindens with it I put a big non scripted standard cube on his space ship , I got an IM from his friend saying sorry and that he wont let it happen again , shooting stops I pick up the box and we all go on our merry way.
Later on in the day I have gone up to quite a height so I have more space , while building for some time , quite engrossed theres suddenly a load of cages and blocks all over me and my build ( unfair use of sandbox resources , assault in a safe area and impeding movement of others)and I get a IM from the guy that was shooting me earlier saying " hahaha I win" (harrasment),
I FILE AN ABUSE REPORT exactly how we are told to do , I tell him that I have done this so that if he is suspended then at least he knows why and a lesson has been learned , that just got him to send me abuse over IM (verbal abuse) and trying to goad me in to having a war in the public sandbox (instigating others to break ToS), I tell him Ill meet him in a combat zone to get rid of him and possibly the junk he rezzed on my build.during . Ill point out here that I HAD USED NO WEPONS OR ANY KIND OF ATTACK, I had quantum core object interceptors and that is all , these are totally for defence and do not have any attack powers , they just stop simple attacks which are most common in sandboxes by putting up small blocks around you.Nothing else was active or activated i know this for fact.
10 minuites later I AM SUSPENDED ! with the explanation from LL that it is because I have used scripted objects to attack others , which to put lightly is totally inaccurate .
And heres the clincher...... THE GUY THAT ATTACKED ME WITH EVERYTHING HE HAD IS STILL IN WORLD !!!!! I am unable to put this lightly , G Team proved themselves here they are unable to distinguish between a resident trying to build and a dedicated griefer. They have totally failed to do their job , I have contacted LL and requested that they atleast tell me the name of the scripted object that they falsly accuse me of using ... so far .. as expected ... they declined .... strange that.
If your wondering why so many things are in brackets those are the ToS that the attacker broke, count them its about 6-7 I think , now count mine........

Im sure there are many other examples , you should be able to post them here because apparently G Team is totally unbiast.....hmmmmmm , well Ive stuck my neck out , lets see how long I last when I dare speak out about against the corperation.

Suggestions I have to fix the problem;

Have genuine second life residents in the team , not just university graduates that dont know how to rez a cube.

Have one person on at all times that simply goes around (patroling if you like)from sim to sim (public ones that are vunerable) Not just to deter griefers but to return things from sandboxes that are abandoned ,huge or for sale (another common problem) .this would vastly improve all sandbox as the mess really gets in the way and clogs your resources ,there could even be a sort of hotline button in the sandboxes to get them in and remove major griefers ( needs more depth I know).I need a job let me do it !

Train these People , ok so they got degrees , so what ? things are different here.

I do believe this is the result of one bad egg in the g team and not a reflection of all members as sometimes things get sorted very quickly ,atleast one person though is going through their abuse reports without any thought whatsoever , probably not even reading them and clicking the first ban button they see so they can go out for a cigarette.



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spankmy boucher added a comment - 08/Jan/09 07:28 PM
After further investigation , I believe the person that issued the suspension to me did it intentionally as part of a personal vendetta and is totally corrupt, It is a single person that is stopping g team from working effectivly, as one of them atleast is abusing her position to attack people she dosent like.I wonder , will I be told her name so I can file a report for harrasment ? surely that would be correct ? and Im so sure that G Team would show no biast LOL

Also , I have still not been told what scripted object I had used to attack someone, Im sure they must be able to find the name of the object , would they ban someone if they didnt even see an object.?

COME ON G TEAM , NAME THE OBJECT IF IT EVER EXISTED
( loaded question , they cant name the object , it never existed )
Go on , if you didnt make it up you can just post it here and that will be me well and truly told right ?


spankmy boucher added a comment - 08/Jan/09 09:50 PM
Another Idea to fix the issue.
If G-team is apparently transparent and look at each abuse report separatly without any biast , prejudist or personal opinions then everyone should be able to know what other interests they have in SL , by this I mean that the names of their alts should be revealed.
How can anyone possibly know if they are bringing their personal experiences in to a case if we dont know what they are,
lets say for example that Mrs Linden owns a shop on her alt that makes shoulder pets , she sees Mr Voom who also owns a pet shop pop up in an abuse report for saying flaps in a PG area , I wonder how she would react to this , would she play fair or ban him for a week ? We cannot say, and Mr Voom would also be none the wiser as he dosent know that Mrs Linden has a pet shop.
If everyone knew that Mrs Linden had a pet shop and that she was the person that banned Mr Voom for a week then corruption would be easy to spot.

Unintentionally that brings my second point , G-Team is faceless , if you get a suspension it comes in an automated message , no person wrote it no sensible advice on what to do next is given (says you can apeal but thats not really true), and more importantly you dont even know who sent it.

A member of G team has wrongly suspended me and I strongly believe this is because of a personal dispute she had with me on another account, If I knew for sure who her and her alt were I would know for sure either way. Alas though she has (allegedly)attacked me and hidden away behind an informal faceless E-mail.wheres the community in that ? and what am I meant to do about that ? just dump everything Ive done in SL and do something else ? or stay in SL and get bullied by a Linden ?


spankmy boucher added a comment - 08/Jan/09 10:56 PM
Also to back myself up a little more , note that I have been suspended for three days , look on the police blotter , the thing I have been (falsly) accused of is attacking someone with a scripted object , see any other instances of someone being removed for three days for that same thing ? no you dont , they have either 24 hours or just a warning , not only have I been suspended for something that didnt happen , I have also been given the longest recent suspension , and the reaction time to remove me was lightning fast , I have never seen anyone not even a hardened griefer removed as quickly as I was, literally a couple of minuites after I sent an abuse report. ever seen them jump so quick ?
The person that dealt with it saw my name and thought "BINGO !" didnt read even the slightest detail and slapped on a nice long suspension to get at me , Im sure it made her day.

The more I think about this the clearer it becomes


Alexa Linden added a comment - 09/Jan/09 07:28 AM
Pjira is a technical tool which is used by the Developers and Engineers. This is not a support portal nor a place for policies or complaints.

For our support info or to file a ticket , please go to http://secondlife.com/support


spankmy boucher added a comment - 09/Jan/09 12:56 PM
I believe this was closed because it is considered that I am making a complaint or appealing my case here , This is not the case , I have reported a problem in second life , the problem is that the g team are not able to deal with issues effectivly , whether its because they do not have the tools or possibly because they are corrupt.
THE ISSUE IS G TEAM DOES NOT FUNCTION PROPERLY - THIS IS A PROBLEM
The fact that certain members use their position to bully residents is surely worth looking at.
yes I can back this statement up , I can name the two individuals involved in my case.

I have put this here so that if other users experience being bullied by g team they can make it publicly known and possibly one day get it fixed.

Alexas advice to me was to submit an appeal , Well let me think , Im suspended for three days , I get an Email telling me that my appeal will be looked at in 72 hours ! !!!!!!

3 DAYS IS 72 HOURS ,I HAVE NOT BEEN GIVEN THE OPERTUNITY YO APPEAL , Also do you know where an appeal goes ? straight back to the person that suspended you in the first place , so in my case it goes straight to the member of g team that is bullying me.

If really nessasary I will submit a new bug but i will be a lot more specific , it may come accross clearer if I names the people involved are used as i now know who suspended me and why.
it is a clear case of one person being corrupt , she has attacked me on behalf of a friend of hers , either way I will reveal the names of the people involved if I am personally contacted.

THESE ARE MAJOR FLAWS IN SECOND LIFE , BULLYS ARE GIVEN POWERS TO SUSPEND !
HOW CAN THIS POSSIBLY BE CLOSED ? Or was it just closed to protect a friend that Alexa has in G team ? either way I believe this issue was wrongly closed.


spankmy boucher added a comment - 09/Jan/09 01:15 PM
I would go straight ahead and name the person responsible , as I am currently suspended because of something I didnt do it would not be wise to give them actual reasons to come at me again .G team contains a liar that will fabricate evidence so that she can exact revenge on behalf of a certain lyoness that hangs around a wepons testing area .
This lyoness decided she would attack me because of a brand of hud i was wearing at the time (yes this is a very childish and immature lyoness) .after I proved her own hud to be all but useless she got very angry and started throwing insults and told me shes friends with people in g team and shes gonna get me banned .
of course at the time I ignored this as all childish griefers say these things .
Looking at connections bettween people though I discover that this lttle griefer lyoness has been sucking up to a certain g team member for quite some time. that certain g team member has done her a fovour in return by attacking me I CHALLENGE ANYONE TO TELL ME THAT IS NOT CORRUPT !

Alexa Linden added a comment - 09/Jan/09 01:46 PM
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I have already stated that this is not the proper place for you issue and am re-resolving as Contact Support.