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(Added a screenshot above – here's the text I typed in the screenshot)
Our customers have been complaining for the past couple days about our creations having ugly gray boxes... I teleported over to look, but it looked fine to me (upper left). So then I tried clearing cache, and after that, I saw it messed up the same way they do (upper right). Notice it affects other things too such as the fish (lower right)... We use this texture for every product we make, so this is Very Bad. P.S.: The worst part is, even if we replace the item, it's still broken in their view.
I would like to thank SL in advance for correcting this issue, I know it will please alot of customers of 7 seas & SL.
A while ago I recieved some textures of a jewerly class, among others a silver texture named silver with uid 0803d422-f303-503b-55fc-819f95e62e43
And that texture is also gone! I have made some products with that texture. I have not yet hear costumers complain, but that is just a mather of time. Please fix this.... Some more notes to clarify...
1) From what I hear, for some people this texture reappears within a day or two. For other people it remains missing (it's been a week or two now.) 2) People keep saying "Oh no, I use transparent textures too!" to me in SL. This isn't affecting all transparent textures, just mine. For other creators it's affecting other textures, as you can see above. For all we know even more textures could be missing – we just haven't noticed yet because they aren't on every single thing we make... 3) Reuploading the texture and replacing it on my products is unfeasible since there are so many copies in-world already. This texture is on 17 wing-edges of every color variant of wing I've ever made (at least 1000 in my inventory) along with 35 fin edges on every fish (around 300 of them) plus many other products... So, that's why I really really hope LL can fix this... I've been seeing a lot more plain, silver-grey surfaces where a texture ought to be. I understand this bug is not only affecting creators and their hard work but those of us who enjoy their hard work. All I can kindly ask is that you please fix this issue Linden Labs. Thank you in advance.
Hopeful SL Resident, Kelly Meijer I've seen several human avatars this morning with grey shirts. Some I've seen before, and some are newbies. So it's possible this bug is affecting more than the beautiful creations within SL.
I sincerely hope LL can fix this. Indeed, it would seem there are 9 textures in the library which went AWOL.
We are looking to restore them internally, but to expedite things, it may be helpful if you could check in your viewer cache and see if they are there, and if yes, upload them as attachments to this JIRA. On Windows, go to C:\Documents and Settings\<yourname>\Application Data\SecondLife\cache\textures and search there for files with the UUIDs listed below. These seem to be the missing textures: Library Being a builder myself in second life, I thank 7Seas for bringing this bug to my attention and thank Linden Labs for everything they have done for us in the past and I'm sure will fix this bug for not just us but all of SL as well.
Sculpt Textures | Fruit Plate | acb8db28-abfb-f919-facb-6f38098ac179 has turned into an object with NULL_KEY
Atoll - grass 2 base is not missing and not in my cache. *Default Media Texture not in cache. *Default Transparent Texture is not missing, not in my cache, and has a key 8dcd4a48-2d37-4909-9f78-f7a9eb4ef903 Atached: b79993cf-5cdd-6582-6764-086946a3a352 Hi Linden Labs, I bouught a very beautiful 7Seas aquarium that now where the fish & water were is a white square box with the words image missing. I really like my aquarium & hope you are able to restore it to it's original beauty. Thank-you
Songwolves Mersand i have the same problem. But textures aren't gray or silvery. Gray textures seems to eventually load, jsut slow.
The problem i have is blue and yellow stripes on certain textures. It fades in and out but it is always the same textures all the time that do it. If a lot of objects have the same texture in a scene they will ALL be blue/yelllow at the same time, and then the texture will pop in on ALL those objects. Then a few mins later they are ALL blue/yellow again. It mosltly happens to textures i have uploaded on objects i've made but any where i go a few textures, and always the same one, are liek this. It started with the viewer from about a year ago, then stopped with the 1.19 viewer, for a while. Then suddenly started again after a bad crash - all my user settings got lost. It didn't get fixed with the 1.2 viewer either. i can upload pics if you want to see but i don't have any handy rigth now. tanx! <strike>Here's another missing full-alpha (transparent, clearpixel) texture for us: Seven Shikami's c42cb6f6-f0a1-3205-6832-bfcc8f97b9c0</strike> Edit: Oops, his has the same UUID as mine. No wonder it's missing too!
I'm not sure if CG Linden needs it, but I'll upload one here just in case... Reana Rau, sounds like you're describing a different issue than missing textures (which is what this JIRA is about). I suggest opening a new, possibly-related JIRA about this if you know how. I THINK that my "clear texture" I commonly use in all my work including that aquarium is missing. It's c42cb6f6-f0a1-3205-6832-bfcc8f97b9c0. It's strange because my client (RC2) renders it just fine, but it doesn't appear in my cache.
The other possible, the water texture, is attached to this message. Its UUID is 45dfde43-e1ad-28b5-d84a-c4c22147d8a9. It's funny, because I can see both textures just fine when other people can't. Maybe they're in my cache from ages of old, before SL forgot they existed? I work with them a lot. shrug! Clearpixel (full transparent TGA) texture for Jen and Seven Shikami uploaded in case CG Linden needs it...
i had a texture gone, since a few days. a vendor/box art picture. it is not alpha. i already have a ticket going about this.
TEXTURE 8799ebf7-a2a0-65dd-c8a8-2899de255182 has gone missing and is a major component in several of my houses that have sold at least two or three HUNDRED copies. as customers clear cache the texture is showing missing. no longer have the original texture in home computer but creator poppet mcgimsie had re-uploaded it and its new uuid is 2ed497a3-4c54-7bc0-f149-15d9ed0b101d.
This is a critical issue to get fixed and effects hundreds of customers of my own, not to mention soooo many lost sales now. So to confirm my understanding of what CG Linden said above... CG, all we need to do is tell you the UUID as we've been doing, and you will restore these textures? You don't need them uploaded?
If there's anything else you need, just let us know. Thanks so much for your attention to this issue! By all means, paste the UUID of the missing texture. We may have ways to recover them from our internal caches.
IF you uploaded a new version of the texture, THEN also mention the UUID of the replacement. It is then trivial for me to restore the original. Great! Our source of woe is c42cb6f6-f0a1-3205-6832-bfcc8f97b9c0 (also attached with the same name)
Texture 0803d422-f303-503b-55fc-819f95e62e43 has gone AWOL. I think Cindy Rosewood has also chimed in about that particular texture. It's from a jewellry class.
EDIT: I forgot to mention that some people have reported that they can see the texture, while others couldn't. Hope it helps. UPDATE: After re-attempting the aforementioned texture, it's reappearing correctly now. The following textures are both missing:
725ae9c5-e1d9-8f41-da4f-4cc14fe15d64 UPDATE: These textures are back! There is also a missing texture on an object I purchased a long time ago and have no mod perms on. The creator has been unresponsive so far.
I don't know how to get the UUID of the missing texture to paste it here. UPDATE: The missing texture is 4296d22e-7d0e-5f80-8e0c-6ba35e35ad47 When I rez the object I get the following entry in my SecondLife.log 2008-09-28T03:59:33Z WARNING: LLViewerImage::setIsMissingAsset: 4296d22e-7d0e-5f80-8e0c-6ba35e35ad47: Marking image as missing I've also experianced this issue, and prior to seeing this ended up retexturing many items and having to contact customers.
Texture 0492b5c5-1ad8-df89-3377-7839a66f8e93 went missing some days ago, and while still in my inventory constantly reproduces the missing texture on several items. It would appear that some of my customes can still see it, while others cannot, and some may later see it when they couldn't before, or vis versa. Please fix this! - And if nothing else, please make a blog post about this because it's very important, probably leaving hundreds of builders in SecondLife clueless of why their products are all screwy because not everyone checks JIRA. I cleared cache and relogged... and indead the texture is restored!
Thank You CG! a93fe2e9-aeda-b02d-4776-ceece3ebb17e went missing a couple days ago. Please restore it if possible. I also have the cached version of it, i have attached that to the issue. I've used this texture for various builds of mine, so it would be very important to restore it.
Thank you!! I think I might have another one for you. I've had several people report it as missing.
25abe081-0ae4-963e-f1f0-bda9580d3dfe It's coded right into one of my games and I can't exactly change it on the hundreds of games I've sold, sooo... hopefully restoring it won't be hard. Thanks! The following two textures are also missing. They are both from products which I own, and have been gone for several days. I contacted the creator of one of the items, who verified that the texture is gone from the server.
1a5fa01f-c37a-5e8c-bd65-ed1a68938b51 alpha "Green Seaweed Flexi 1 Prim" (To verify that they're actually gone, I deleted cache a few times and watched the texture console to be sure that all textures have loaded, taken one of the items and rezzed it elsewhere, no joy. Other players see these textures as fine until they clear cache, at which point they are gone to them as well.) I'm sure it would save both these creators much pain if Lindens could restore these quickly When the dust has settled, if not before, we really need a report from an after-action review by LL on how this happened and what has been done to make sure it never happens again.
I'm concerned that this may be just the tip of an iceberg of asset "rot" because it follows hard on the heels of https://jira.secondlife.com/browse/SVC-2940 also missing texture:
system default particle 168e6813-096e-07ea-97ae-fd416826f627 ty Update to my comment above: the newly uploaded texture to replace this missing one:
1a5fa01f-c37a-5e8c-bd65-ed1a68938b51 alpha "Green Seaweed Flexi 1 Prim" is: Kerryn Kennedy thanks you in advance Some of the textures that are used by the ubiquitous XYText script are missing. I don't know what the UUIDs are or how many are missing, but at least the one that contains "Ha" is gone. Hopefully a coder that is watching this will know what to do to see which ones are missing and can add them here. I've seen several message boards with a variety of grey blocks that never show up, so I know it's more than just those 2 letters.
42e38027-24cb-43ed-920b-47caed15465f also missing.
I was aware of this issue and have been awaiting the other proverbial shoe to drop and now it has. A free texture I used on one of my builds, no longer exists in my inventory. The wall all still has it. My inventory does not. In fact, I had the textures boxed in my inventory and it is gone from INSIDE the box in my inventory. I suspect that this kind of behaviour is hinting that this all has something to do with permissions since the actual build on the sim server retains the texture. This is particularly vexing as I do not know the UUID of the texture in question.
From the account of this issue I had passed to me on a notecard, this is a bit of twist of the description that I read there and elsewhere in this JIRA entry. I hope that by submitting this, it helps provide a breadcrumb in the efforts to track this bug down and if I can provide any further assistance, please feel free to contact me in-world as this is a very important issue to someone who a content creator. CPU: PowerMac G5 Quad Thanks, ------- Below is the notecard which I received -------- Greetings! |
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Bug
Open
Critical
Textures show "MISSING IMAGE"
I can't post the photos right now but I will do so when I'm able to return to the computer later today.
If it helps, my alt could see the texture just fine until she cleared cache... now it's missing. I logged in as myself (the creator of the texture) and I can see it fine. I'm afraid to clear cache on that account at this point!