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Issue Details (XML | Word | Printable)

Key: SVC-2825
Type: New Feature New Feature
Status: Open Open
Priority: Major Major
Assignee: Unassigned
Reporter: Honey Fairweather
Votes: 282
Watchers: 28
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2. Second Life Service - SVC

New Feature -> Dialog -> Group Information -> Ban List

Created: 22/Mar/07 04:08 PM   Updated: 12/Nov/09 03:54 PM
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Component/s: Groups
Affects Version/s: None
Fix Version/s: None

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Functionality required: group owner's ability to ban specific users from joining. This is important to prevent IM spamming, a common problem. Clearly alt accounts will get around this but I've seen the same resident av spamming, leaving, the rejoining and spamming again. A blacklist would make this at least somewhat harder for IM spammers.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Honey Fairweather added a comment - 22/Mar/07 04:09 PM
Linked by request from Torley Linden.

Lex Neva added a comment - 23/Mar/07 08:16 AM
This is important. Currently, if a griefer decides to target your public group, you'll either have to constantly eject them as they rejoin or set the group non-public, which is sub-optimal.

Brenda Archer added a comment - 23/Apr/07 10:28 AM
I fully agree with Honey and Lex, and for the same reason. If people knew that spamming or issuing crude come-ons in the IM could get them banned, they would slow down. I hate having people leave the group because someone spammed them.

Setting my group to non-public would just not be an option since we're out to be newbie friendly and inclusive. We've been lucky so far not to have a truly serious griefer.


chryssalyn donnelly added a comment - 25/May/07 05:34 PM
Pay attention to this one, Lindens! We desperately need this feature to help keep griefers out of open join groups. Please give this one your highest priority!

Angel Fluffy added a comment - 14/Jun/07 06:48 PM
I've posted about a 'group deposit fee' idea in http://forums.secondlife.com/showthread.php?p=1551641 which is related to this proposal.
In summary :
  • Group founders can check a box to turn group "join fees" into "deposits".
  • Deposits are billed the same as group join fees when a person joins a group.
  • When a person leaves a group, they get the deposit they paid (if any) back.
  • When a person who paid a deposit is KICKED from the group, they do NOT get the deposit back.

Fundamentally, group join deposits could encourage people to behave better in group chat, and provide a way to provide lasting discouragement to spammers.

The only thing I'm not sure about is the priority of this issue. I run several large groups myself, and I just use a join fee of L$45 to keep out the spammers. It helps with funding project land, as well as keeping out spam.

So, I'm not really sure the whole deposit idea (or the ban from groups) idea is necessary right now. I figure Linden Lab probably has a ton of more important things to be doing.
That said, I do think that giving group owners the ability to ban certain people (either individually by name, or collectively by membership of other groups) from being able to join their groups, would be nice.


JetZep Zabelin added a comment - 11/Aug/07 12:35 AM
Have the group information display enrollment as not open (no checkmark on open enrollment) to banned users instead of telling them they have been banned. This will help reduce alt creation by people trying to get around their ban.

JZZ


mihai antwerp added a comment - 20/Aug/07 09:30 AM
I think a ban option would be very usefull.. I run several groups which are too large to give permission to every member separately and have been hit several times by spammers who just return when they have been ejected. I was very suprised to see a ban option did not exists.. it would be a most handy feature!

Brenda Archer added a comment - 25/Sep/07 01:43 AM
My large open group is now being spammed by a club owner. Normally I'd boot him off the group, but I've heard enough rumors about immature "club owners" going on the rampage that I hesitate. The ability to blacklist spammers is desperately needed. My group members complain to me every time it happens because they think I can permaban the spammer, but I can't.

mihai antwerp added a comment - 11/Oct/07 05:27 AM
I've been having problems with a single spammer for months now.. abuse ignores the problem, i sent over 20 abuse reports and requested 4 livechats.. not even a single warning has een sent.
This fuction is desperately needed, since theres nothing that can be done about repetetive spammers expect for closing the group, making it payed or affirming all members by hand. (which makes large member groups for helping newbies useless)... ive closed mine down over this.

lizbeth marlowe added a comment - 06/Nov/07 09:34 AM
I'm so glad others are asking for this. Group ban is needed. I want to welcome newbies and oldbies into my group openly. But I want the option to ban those who abuse the group with spam or breaking the rules of posting notices. PLEASE LL, put this one in place ASAP. Just last night I banned someone who continued to post his club event after I sent a notice reminding the group that this wasn't the group for that kind of event. I ejected the member, who rejoined just to send a ( ) to the group chat. He did finally leave again, but I would like to have the ability to lock griefers and abusers OUT.

Kalel Venkman added a comment - 12/Nov/07 09:41 AM
I would go further and suggest that the ability to block users from joining based on IP address be implemented. This would take care of those people trying to sneak back into groups in which they were patently unwelcome via the use of alternate accounts.

Prokofy Neva added a comment - 19/Nov/07 09:39 PM
As a person long involved in groups reform, I totally oppose this measure and all its sub-tasks.

My group Ravenglass Rentals, a large open rentals group, is probably joined by more people on the mainland than any other group, or at least is definitely in the top 10 or so.

And for this reason alone, and due to my controversial blog, this group is often joined by griefers, especially from conspiratorial griefer groups targetting me specifically.

Nevertheless, I oppose the banning of people from open groups. Why? Because making open groups, yet putting restrictive clauses in them is merely bolstering the authoritarian rule of SL by certain control-minded and security-minded individuals. It gives them the means to gather in huge numbers of followers – then control them needlessly, so they can't even talk, vote, etc.

If you want the ability to control people, have the group invite-only, charge a fee if it is open (to prevent day-trippers) that can even be returned later, and toggle permissions.

I don't like the idea of fantasizing about things that "don't scale" based on a few atypical groups like "Capture Roleplay," a simulated rape game.

Most people behave if you ask them and state what the rules are. It's in fact borne out by the fact that I have only 1-2 miscreants join my groups perhaps only once every 2-3 weeks, out of hundreds of people coming and going. In fact, all but a few miscreants get it when expelled, and don't attempt to return.

I solve this problem by creating tiers with powers, i.e. "everyone" and "resident" and "manager" etc. So anyone can join, but only after payment is received, etc. are powers to ban/terraform etc added.

People get far, far too upset over spam. Precisely if it is an open group, you can leave and come back to it if there is spam!

Under no circumstances should residents of SL be given the power to IP ban. This is far to vulnerable to abuse, and entirely defeats the purpose of a shared world in Second Life.


Cindy Claveau added a comment - 30/Dec/07 11:17 PM
This feature is desperately needed if open groups are to remain viable. Open groups are increasingly being used as a form of free advertising for unscrupulous merchants. Their spam is derailing the intended purpose of special interest groups/communities, and in many cases moving members to quit those groups out of frustration.

Some of these groups perform really important services to newbies, special interest groups, charities, etc. Others are a valuable tool for businesses that want to offer update notices to residents who ask for it.

But with the rising abuse of search and classifieds by spammers and grifters, open groups are often overlooked as victims of this recent snake-oil approach to business. No amount of "talking nicely" is going to get through to someone whose only concern is littering private land, search, classifieds and open groups with their unceasing attempt to peddle their shoddy wares in inappropriate venues.


Mecha Dinosaur added a comment - 31/Dec/07 02:03 AM
The argument above regarding giving more power to control freaks, I would like to say to that: Just like with entering a parcel or sim, as long as the parcel/sim rules are within TOS/CS if the visiting party does not agree with them, they can kindly leave. In other words: Don't like the rules, can't play with their toys. Can't behave don't let the door hit them on the way out.

Allana Dion added a comment - 31/Dec/07 02:15 AM
Prok your arguments against this are completely ridiculous. Try again.

As land owners we have the right to leave our lands open to the public and choose to ban specific individuals after they have misbehaved. Having the same abilities as owners/officers of our groups simply makes sense.


Joshua Nightshade added a comment - 31/Dec/07 03:22 AM
If Prokofy hates it it's obviously necessary and needed.

Eata Kitty added a comment - 31/Dec/07 03:49 AM
The arguments given against this are absurd, if you also have your land public access yet use a ban list then you are hypocritical to your stance against group bans.

Kristian Ming added a comment - 31/Dec/07 05:52 AM
This is an obvious and much needed improvement to the current interface. The abovementioned cons have no merit outside the NWO/Black Linden Helicopters crowd. As it stands right now it is too easy for a single person to disrupt the use of Second Life for hundreds or thousands of people by spamming or being disruptive in group chat.

The poster who takes issue with this function can simply choose not to use it in their groups and not belong to groups that use it, simple as that.


Rebel Television added a comment - 01/Jan/08 12:58 PM
Let's say someone runs a public sandbox, buildable by anyone who joins their open group.

Now, let's say someone fills it up with garbage.

Should we not allow the person running (and paying tier for) this sandbox to control that individual's right to build, all because "garbage" is subjective?

The fact is, it's way too useful to have the 99% of people who want to use the sandbox constructively be able to join without having to cajole or prove themselves to the owner. If your heart bleeds for the 1% who get stepped on, you can always find a different sandbox.


JetZep Zabelin added a comment - 19/Jan/08 04:33 PM
I believe group owners should have the right to control who can join or talk in their open enrollment group.

Prokofy, your argument doesnt totally make sense to me: The control freaks will find their members leaving, they'll go out of business and Prokofy you'll continue to have success =)

A group ban list would help reduce time spent on ARs.


JetZep Zabelin added a comment - 19/Jan/08 04:40 PM
Rebel, yes but then it could be argued the group doesnt need to ban because the offender could be banned from the parcel.

Heres an example of a group with no land. An open-enrollment group allows all chat but does not allow advertising. In this case, removing chat ability from the EVERYONE role would ruin the purpose of the group. But a ban list would help prevent abuse from advertising spam and other types of "chat" that the group deems unacceptable in their group.


miss hera added a comment - 18/Feb/08 08:31 AM
Some people use their group to send people updates, or to enable them to rent a shop in a mall. In that case a no chat option would be very usefull.

Desidelia Vella added a comment - 21/Feb/08 12:13 AM
Really I was suprised how this feature is not implemented from the begining, if i have a public group but with rules I DON'T KNOW WHY I can't ban the poeple who don't attach the rules, I don't know why i can't control my group. If I have a open group just to chat and share knowledge about art and enter some person and starts speak of Britney spears first i warn him in IM, if he continues talking about brtiney i kick him, but if he reenters and continue speaking about britney I WANT to ban him, yea but where is the common, usefull and tipical button...?

In the end the real people interested in the group leaves cos enters people speaking of other things or making spam.

In other side I am moderator in a public group of freebies, the nice thing of it is that everybody that joins is allowed to to make announcmente about freebies, was easy when we were 200, but now we are 1500 and often comes people and start to make annoucments of publicity or another things not related with freebies, the nice thing is that u cna kick them so many time sas u want, that they return and post again an announce about parcel rents, and we can't do nothing, we can't ban them neither delete their announces.


jen shikami added a comment - 02/Mar/08 04:59 PM
Sure, most people listen and never do it again if they break a group's rules – but some don't listen. It hasn't happened lately, but I've seen a repeat offender spamming group chat about her club's events (totally unrelated to my group), totally ignoring me when I tell her to knock it off, constantly rejoining the group... and as a result, driving my actual members to quit the group.

I really shouldn't have to make my group "closed" just to keep rare jerks like that away.


Finnella Flanagan added a comment - 03/Mar/08 09:53 AM
If you want to know why most Christian groups in SL have closed open enrollment, look no further than this issue. One person with ten plus alts has been such an aggressive griefer towards Christian women that these groups have closed to protect their membership. The lack of group controls, aside from LL's lax approach to this behavior, makes a community that should be open to be closed.

Mercia Mcmahon added a comment - 25/Mar/08 01:13 AM
@Finella, I am sorry to hear about your experience, but your comment simply is not true. I have joined (through alts due to 25 group limit) several Christian groups and I have yet to find one that is not open enrollment.

sevidra batra added a comment - 19/Jun/08 08:14 PM
Ok, many many me-too's to this one. I've seen far too many spammers and annoying attachments to group IM's. Please, we have a mute list, let's make a ban list too!

Drew Dwi added a comment - 25/Jun/08 10:23 AM
@jen shikami
I think this has been semi-implemented but only commenting as full implementation would provide more usability.

If you have an open enrollment group, and someone joins who is then kicked, they are no longer able to re-join without an invite from someone.

just an update that some of this has been delt with and i'm guessing database issues prevent any such changes in the near future without major group fixing.


Honey Fairweather added a comment - 25/Jun/08 11:19 AM
@Drew Dwi - whoa, they added a makeshift group ban? This is great news, but it's a big and fundamental change in functionality that group admins like me need to know about to manage groups; if for instance someone claims they can't join and a co-admin kicked them, we might be trying to help them blindly for an hour if we're not told. Did I miss a public announcement somewhere? If this fully functional right now?

jen shikami added a comment - 27/Jun/08 02:08 PM
Wow, this is news to me, too! Honey, let me know if you want help testing this next time we're both on. Meanwhile I'll test it with an alt of mine and report back...

jen shikami added a comment - 07/Jul/08 05:55 PM
So much for that theory. We've tried this in two different groups to deal with repeat offenders and they are always able to rejoin. So, no, this isn't working as Drew Dwi described.

Wiseguy Capra added a comment - 15/Sep/08 01:35 AM
This is a feature badly needed in SL. I could see a option like in the "about land" options that allow banning of residents that abuse groups and IM's. The spamming and advertising is bad specially in support or customer related group. It's hard to maintain a communication base with your customers in SL already. The group spams and abuse of groups is why many customers don't bother joining ones groups.

Feliciana Zabaleta added a comment - 26/Sep/08 05:16 PM - edited
I have left several very good groups due to spammers and being ejected and then returning. Groups serve a very important resident function not only socially but for business and occupations, this feature shoud be a TOP priority to enhance the experience of all of us as residents. Let's face it would the Lindens Group appreciate spammers in their midst, hardly, so why should the rest of us.

Groups are the basis for many things here in Second Life and as such group owners (such as myself) should have powers to not only eject someone but ban then as well, if we can ban them from land, then group bans cannot be that difficult to implement.

With the lack of this feature many groups are no longer open groups, but you now have to IM the owner which places an undue burden upon them, especially in the case of large groups.


Yann Dufaux added a comment - 19/Feb/09 03:25 AM
Hello,

i had requests.. from some friends who like to have a ban-list in each groups. Because the groups open to all, are generally not controllable if it ejects the user, it can still re-enabled the group.

Thank for all


TigroSpottystripes Katsu added a comment - 19/Feb/09 03:34 AM
tell your friends to come here and vote for this then

saddam triskaidekaphobia added a comment - 19/Feb/09 04:34 AM
Hello
yes Yann, this poses a big problem without the ban list, spam often, this would be very beneficial for the group

MarieMarie Lamont added a comment - 20/Feb/09 02:35 AM
Bonjour,

from what amount of voters, Linden opens an eye on this demand?

Thx


mickey vandeverre added a comment - 11/Mar/09 09:58 PM
A group owner should be able to ban people from their own group, just as they do from their own property. I have talked to many, many people about the need to be able to ban certain people from group.

Today, a spammer hit up my group list, and many others. Through a series of networking among fellow store owners, after relaying the spammer's name among business owners, we could have immediately put their name on a ban list, to keep them from entering our groups, just as we put them on our land ban lists, to prevent them from setting foot on our land.

Please give priority to this one - thank you.


Selkit Diller added a comment - 14/Apr/09 10:39 PM
Bloody hell, why do we not have this yet?

Shadowquine Maltz added a comment - 24/May/09 03:23 PM
Oh wow.. 2007 and still not done.

Yeah, not having a blacklist makes Open Enrollment unmanageable. I never noticed as I operate my group by invite only however I totally support this as invite only isn't feasible for every group.

On further thought having a blacklist would, in fact, benefit invite only as well. It's easy enough for a troublemaker to contact some unwitting staff to get back in. Blacklisting that person would be a catch-all as far as that account is concerned.


WyldFox Carter added a comment - 24/May/09 09:04 PM
This is one option I can get behind. This will help keep those who wish misery and to spread their point of view, thinking theirs is the correct one, at bay.

coke supply added a comment - 18/Aug/09 01:51 AM
Damn, this JIRA has been open for 2 years and they haven't even assigned anyone to it yet. Honestly, why do we bother?? Come on LL, do something good for a change and get this feature put in place.

Digital Digital added a comment - 18/Aug/09 09:36 AM
It would be really nice to see this feature implemented, my vote is in

Jippen Faddoul added a comment - 18/Aug/09 06:56 PM
2 years, 257 votes, and still no action from LL. This is a fairly TRIVIAL addition here. Can we please get some response from a Linden about why they are not taking this request seriously?

Beatrix Muggins added a comment - 12/Nov/09 03:54 PM
Please may we have this feature?