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Issue Details (XML | Word | Printable)

Key: SVC-2462
Type: Bug Bug
Status: Open Open
Priority: Critical Critical
Assignee: WorkingOnIt Linden
Reporter: Apotheus Silverman
Votes: 23
Watchers: 8
Operations

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2. Second Life Service - SVC

External email to LSL scripts failing 100% of the time

Created: 02/Jun/08 11:24 AM   Updated: 27/Jun/08 03:06 AM
Component/s: Performance
Affects Version/s: None
Fix Version/s: None

Linden Lab Issue ID: DEV-16722


 Description  « Hide
All email from external servers sent to LSL scripts is failing. data.agni.lindenlab.com either refuses connections, the TCP handshake times out, or a read timeout occurs before our server receives anything. I've verified the problem is happening from multiple internet hosts. My mail server logs since Friday afternoon show 100% failure except for brief periods of a few seconds once every 12-15 hours where a cluster of messages make it through.

Most attempts look like this in my server logs:

Jun 2 11:09:41 mail postfix/qmgr[32337]: E6B558D6C55: to=<xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx@lsl.secondlife.com>, relay=none, delay=0, status=deferred (delivery temporarily suspended: connect to data.agni.lindenlab.com[64.154.223.192]: read timeout)
Jun 2 11:20:36 mail postfix/qmgr[32337]: B6A518D5E1C: to=<xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx@lsl.secondlife.com>, relay=none, delay=0, status=deferred (delivery temporarily suspended: connect to data.agni.lindenlab.com[64.154.223.192]: Connection timed out)

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Apotheus Silverman added a comment - 04/Jun/08 11:57 AM
Still no change on this issue. Connections still fail from anywhere I try. I've reported it to the concierge line multiple times as well as here. After posting questions to the scripting mailing list others have contacted me privately confirming they also seeing this problem. Why is there no feedback from Linden Lab, or at least a confirmation that someone is aware of it?

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MSo Lambert added a comment - 07/Jun/08 02:12 AM
This has been severely crippling my service throughout the last week and it's still not getting any better - if I leave the emails in the queue for long enough then maybe a few of them get through eventually. It would be great to receive some sort of feedback that somebody is at least looking into this.

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Calinacase Whiteberry added a comment - 23/Jun/08 11:31 AM
It would be interesting to know where in California the servers are; general location, not specific. There have been firebugs setting fires all along Highway 1 this past weekend, not to mention a fair number of dry thunderstorms. I'm not defending or griping at LL; It's just a possibility that these disasters have been affecting telecommunication lines.

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blaze nielsen added a comment - 23/Jun/08 12:11 PM
This is the kind of issue that makes running a business in SL a nightmare. Right now, all my sales on SLEX are effectively shut down. For some businesses, it can be the straw that makes an owner quit and just say forget it . Lets get this issue fixed asap.

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MSo Lambert added a comment - 27/Jun/08 03:06 AM
Since about two days ago, the situation seems to have changed: the mail server at data.agni.lindenlab.com now accepts all my email messages and returns a success, even though none of the messages reach any of my objects in-world.

The good side is, at least it seems like someone is fiddling with the mailserver =)
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