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Issue Details (XML | Word | Printable)

Key: SVC-1572
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Showstopper Showstopper
Assignee: WorkingOnIt Linden
Reporter: Adromor Wierwight
Votes: 4
Watchers: 6
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2. Second Life Service - SVC

XML-RPC and email functionality in Second Life currently failing - Slex and onrez cannot deliver items as a result!!

Created: 17/Feb/08 03:42 PM   Updated: 13/Jan/09 07:38 AM
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Component/s: XML-RPC
Affects Version/s: 1.19.0 Server
Fix Version/s: 1.19.0 Server

Environment:
Windows XP Professional, 3.5ghz Duo COre Processor 1gb of ram,etc,etc

Is this even relevant? lol.
Issue Links:
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Linden Lab Issue ID: DEV-16421


 Description  « Hide
Currently Slex and onrez have been rendered useless because XML-RPC and email is failing...not only is slex and onrez item delivery not functioning, but of course there are tens of thousands of other scripts in world unable to communicate with external servers the way they need to, or receive communication from other objects,etc,etc. This is a very serious issue and is affecting the economy. I have already lost a few sales because of this. Check out the slex thread in regards to this here:

http://slexchange.com/modules.php?name=Forums&file=viewtopic&p=170034#170034



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Apotheus Silverman added a comment - 17/Feb/08 04:15 PM
Also reported via support ticket 4051-4499462. Leo @ the concierge told me he relayed the information to those who can fix the problem.

Lex Neva added a comment - 18/Feb/08 11:08 AM
Looks like Apotheus posted a comment in that thread to the effect that comms are back up. Adromor, can you confirm that?

nyoko salome added a comment - 22/Feb/08 01:55 PM - edited
!!! i am suffering email outages related (semi/slighty/none at all??) to this. my vendor comms rely on email only... the year or so back when these email communication probs first started popping up, i read a little about xml thinking of converting over to it, and found that it also suffered from this. bleah... glad i caught this today lol before i seriously reconsidered reprogramming.

is there:
1) corruption to any sort of 'object hook' tables in the servers?
2) overactive/buggy capping?

previous fixes like copying the object or taking/rerezzing it, do not seem to be working this time. sim resets may be the only fix.

\\\\\\\\\\\\\\\\\\\\\

UPDATE 080228

i can confirm that 'slave'/out-of-sim messages are not reaching home sim at least (1st stage not reached, remote-to-home)... ALSO can confirm that 2nd stage does not occur on further random occassion (home reads incoming message and deploys a responding reply; outgoing email does not make it to the remote vendor). ..... can objects mute objects?? (and if so, is this a hidden part of the cause??) .....

there is also extreme lag from sim-to-outofworld email, confirmed (i am a comcast/insight subscriber; a purchase made at 2:02pm only received messages first out-of-world contact at 2:25pm!! a look at long-headers confirms that the message managed only to be sent out-of-world at the later time. lindens can call for a copy request...)

okay, let's get the ducks in a row...

1) inworld/insim coms (i have 'slave' vendors within the same sim) - ALWAYS okay and on-time
2) sim slave to out-of-sim home/master: BAD (via inworld ownersays)
3) sim home/master to out-of-sim slave: BAD (via inworld ownersays)
4) sim to out-of-world: BAD (via vendor-to-email confirmations)

since all out-of-sim comms sim to the be the sticking point, i'd recommend looking there...

i have before twice fixed this problem by setting up new home-boxes and re-keying the rest of the network (prior to the past week's events; i am sure this would be an appropriate fix, however that is a long haul for something that should be bug-free, considering a previously normally-working network box now cannot reconnect... )

this seems to happen in a haphazard manner on either end, in both 'inworld networking' formats, xml or email, which makes me think there is a) either something wrong with caching/storing ongoing/established out-of-sim connections (in-sim though has worked completely and reliably though), b) overactive/buggy email/xml capping, or c) can objects 'mute' other objects, like avis?? is this a bug there??

'ANY CASE'... it's 'OUT-OF-SIM', somewhere, in the comms, and does not matter whether the server- or slave-side. BETWEEN-SIM/OUT-OF-SIM COMMS possibly corrupted... anything in message-preprocessing (affecting contents of the actual message)?? anything in caching (affecting the addressing of object comms)? anything in object-to-comm tables?? anything??

i have reprogrammed my own machines to now de/re-activate according to network conditions, and am rolling them out now...


BlckCobra Shikami added a comment - 26/Feb/08 01:12 AM
This happened to one of my update servers on 02/24/2008
I noticed that no more updates were delivered. The reason was that the update server did not receive any more mails from outside the sim with update requests.

Interesting enough it received mails originating from objects (requesters) inside the sim (but not from other sims)
After a couple of tests we figured it out and tried several things to fix it:

Basic checks:
UUID in requester was correct
Mails were not capped

Complete reset and recompile of the update server script ==> did NOT fix the problem
Changes to the script with test output ==> confirmed the problem
Initiated a sim restart ==> did NOT fix the problem
We made a copy of our update server ==> fixed the problem (after updating the UUID in the update requester to the new object UUID)

This kind of leaves the impression that the problem is related to the object (task).


aric linden added a comment - 04/Mar/08 01:02 PM
Is this still an issue?

nyoko salome added a comment - 04/Mar/08 01:23 PM - edited
MUCH MUCH better (almost case-closed), now that all the sim updates and resets and ip subaddressing and blahblahblah is over with. ... my entire network (on original boxes/keys seems back up and running.

however i still have one problem slavebox in a sim called 'Lag Free' which is being super-resistant - i have even laid out a new box, ran it with one of the other running vend's keys, then plugged in the reluctant network to again find it would not connect... to either the old or replacement key... this may clear up with another sim reset perhaps. (it's strange, it's like the sim has a grudge against running this one network - now it doesn't want to run either the new or old key - but must 'obviously' be something susceptible to the tabling of these things...)

well i'd only just finished my first round cleaning up all the 'spare network' stuff from this past week i'm gonna try one more home server replacement for this last box and see if it pulls it up this time. i'll check back about it...

– UPDATE just a few mins later... i return to Lag Free to find that the vendor box had finally started up with the new key! (so no need for the 3rd try maybe)... i've copied the box and am seeing if the old key will eventually punch thru too.

– UPDATE 2... well i don't think the old key is going to work, although 10-15 other locations have no prob with it. :\ i wouldn't call it 'case closed' as that could still be a lingering problem, but 'for now', it's more back to normal and the new key works... whew!


nyoko salome added a comment - 14/Mar/08 12:06 PM - edited
upon a vendor walkabout today, i found a vendor shutdown, and unable to restart! fortunately, drag-copying in place fixed the prob - if you've uncopiable vendors, then taking then re-rezzing may be doable.

related or beyond the issue??: i'm usually assured that an email reaches me offworld if a vendor shuts down. if perhaps the slave vendor is not able to reach home via its initial key, and i do not receive a shutdown notification from the slave, then it perhaps is unable to email at all, seeming to have lost its hook to the sim's email handlers.

this has also happened to server/home machines too though; while - strangely - a master key can 'go bad' for a slave location (the only fix for a remote slave being a new master box) - that's the 'strangest' situation. otherwise if it's a completely 'local' breakdown of comms, that makes more sense...

UPDATE: thinking of which, THERE ARE CONFIRMABLE 'DEEP LAG BUBBLES' all the way down to MONEY 'TIME OUTS' STILL... i had a couple yesterday with two customers mid-afternoon (10/11 am sl time, and am having in excess of three minutes programmed time-out on my vendors today. (and i would not rely upon email 'shutdown' notifications of inworld objects at that point)... whether the lags are primarily responsible, or whether there is corruption in any sort of 'object comm tables', is difficult to say now. still... :\

<striketrhu>however, in one case, a drag-copy of the same vend created a startup. i am also seeing much 'wait-and-try-again' behavior with my vends today. (email-network based)</strikthru> RESOLVED... i was not getting a proper prefence-save of the notecard at the time for the new key! there are still underlying issues (re: one bad vendor earlier needing a copy to replace properly), and keeping an eye out...


aric linden added a comment - 25/Mar/08 03:48 PM
Gigs, assigning to you as part of the conversation we've been having. Note that it's reported as improving. But I don't know that this is a) the same thing and b) has matching circumstances.

Lex Neva added a comment - 25/Mar/08 04:11 PM
Wait, how is Gigs going to fix this? Isn't this an internal issue?

BlckCobra Shikami added a comment - 30/May/08 03:36 AM
Second Life Server 1.22.1.88473
Problem has become worse. Object only occasionally receives eMail (about 90% never arrive) from offworld (eMail --> object).

Mail from a certain eMail address is polled every 5 seconds via llGetNextEmail("user@whatever.dom", ""); for new mails.
Scripts have been reset, are running and finally the object has been re-rezzed several times (UUID has of course been adapted to the new one). For verification 2 different eMail providers have been used to verify.


nyoko salome added a comment - 09/Jun/08 04:29 PM
other than the outages this past saturday (misc. sims going down), i haven't had any probs myself lately, with inworld vends or slEx/onRez boxes... (which is unusual, and good for once).

Gordon Wendt added a comment - 09/Jan/09 05:12 PM
Resolving this since it's had no updates in such a long time and has an older version as effected version when it was an issue. Please reopen if this is still an issue.

nyoko salome added a comment - 13/Jan/09 07:38 AM
i'll copy my comment over from http://jira.secondlife.com/browse/SVC-23, made this dec. 10 2008... is still an ongoing prob, albeit in a much less chronic fashion than it had been in the past.

":0 i'm having some outage probs too again with this morning's report; i am having to drag-copy remote vendors and starting the fresh ones to reach home again. so you may need to take/re-rez no-copy vends to get them operating again." -ny