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Yes it is still happening. And I will invite you
I just reproed this with "Galaxy Cruise" group; I got the failure message too.
Feel free to invite me to more – I'll raise attention on this for our devs. Will do. And thanks for looking into this.
The second group invite I sent only has 3 people in it (well 4 once you join) yet has the same issue. I hope that will help track down the problem. Those two groups are the only ones I find that have the problem in my list.
This is related to
We are working on a fix for this and similar problems, and I don't have an ETA on it but we definitely want to fix the problem of unable to start a group IM session by eliminating the group member lookup when starting a group session. Your help is really appreciated. having this issue (or somthing like it, with the latest clients with most groups (or all of the group members for some reasona ren't talking anymore, except for the Scripters of Second Life group, I know for sure they have activity there I'm not getting :/
(I get this error msg when I try to start a session and don't get any IMs other people send on a group :/ I also see this error message while attempting to begin a new group IM session with Scripters of Second Life.
Last occurrence: Nov-30-07 ~5PM. Also, I've noticed it trying to pull down the userlist while it's waiting to give me the timeout dialog, which then closes the Group IM tab.
Seems to happen more often when there is a large number of members in the group online. It's been so bad for the last week... lots of groups affected, and not just big ones. The worst ones for me are Scripters of Second Life, AW Groupies, and Advanced Scripters of Second Life. Sometimes it takes about 4-8 tries before the session starts, and then it may be hours before a message comes through, after a short time I get an error dialog: "Error starting session with group XXX" (not exact text)
I recently was able to create a session after many tries. However, anything I sent did not appear to anyone I asked. Therefore with regards to "but we definitely want to fix the problem of unable to start a group IM session by eliminating the group member lookup when starting a group session" is not going to be enough as if we do get a session no one sees what we send.
My group FIREHOUSE VIP only 400 members ............past week cannot create a group IM
Earlier this morning I could create a Galaxy Cruise group session. Now I can't again. Is there any progress on this problem? It is really hindering our ability to communicate events and help our residents.
Still having issues and I have not been able to create a session. Is there any update on when this might be fixed???
Sorry this continues to be such a frustration, I'll ask our devs about this today.
I'll also link this internally so we can keep better track of it.
I am in the same boat with DBDigital............been seen almost Thankgiving since the problem has started. On 12/13/07 about 11:15pm SLT, to my amazement, the FIREHOUSE VIP group session worked!!! It was slow................but I doubt it will work tomorrow
Is there any update from Linden? The full name of my group is FIREHOUSE NIGHTCLUB VIP. 20 days and counting.
@Flower, DBDigital, & all: I'm awaiting confirmation of some details back from LL Development. We are removing group member lookups when IMing a group in the future which should help with load on the system.
This morning, I was trying to open "DB & Sundi" group repeatedly. The first time failed, but subsequent attempts worked, but were slow. As a possible workaround, try starting group IM sessions from different regions. Hi Torley:
Tried from another region, no luck. It is frustrating because the only way to communicate with your group members is via GROUP NOTICE. I am almost starting to think of starting a new group. Is there any light at the end of the tunnel? @Flower: I'm sorry this continues to be so upsetting, argh. I haven't heard more details back yet, but will post as I do.
I am still having the same issues, even when trying other regions. Yesterday the Galaxy Cruise grouped worked, however some people saw the chat 10-20 minutes later and many others never did. Now it is back to "can't create session" again. The Galaxy Cruise group has over 1,000 members and not really possible to create a new group in our case. Otherwise we would have done so. What is particually unusal is groups with 3 members has this issues as does one with over 1,000 members YET other even larger groups still work fine (Live Music Ethusists). It is strange that that with this wide difference the problem can not be found. It seems like it should be a big red BEACON. I mean how many things can a group with 3 members, another with over 1,000 have in common yet a group with over 2,000 does not??
Ok, who is the Joker at Linden?? I fInally received a response to my ticket. "We have solved your issue" and "Solution: We are currently investigating" doesn't make sense! How can it be solved if it still being investigated?
We have solved your issue Solution: We are currently investigating a bug which has to do with the size of the group with failing group IM's as a result. Please look at http://jira.secondlife.com/browse/VWR-3479 regards, Ticket Information: Ok, on Thursday, Dec 20, the FIREHOUSE NIGHTCLUB VIP group im started working. I even sent out a staff notice saying the group im was back. Ummmm Dec 21...not working again
Yes I got a similar response on a ticket I had sumitted. However in my case they just said "your group is too big". I reopened it and responded with "no becuase I have a group with 4 people and it has the same issue it is definitly NOT becuase it is too large".
Also yesterday (Dec 28th at 11am) the Galaxy Cruise group worked well. Then later on that day it wouldn't. I relogged and managed to get a session started however no one saw the group IM messages I sent. And today I can't get a session started at all. Is there ANY hope of this EVER being fixed??? Sorry to keep you guys waiting, I needed to confirm some things (Jonathan Linden helped me understand some of the details better) – with the forthcoming 1.19 update, the "vast majority" of these problems should be fixed. Jonathan mentioned, "This was accomplished by removing the 'look up online status of all group members' upon group chat session start." Hang in there, I hate this bug too!
Hmm that may get the session to start but how about the aspect of not everyone recieveing messages? Or will that be fixed by this as well? I have to wonder if it will truly fix the underlying problem. Don't get me wrong but it sounds like a "duct tape" patch rather than really FIXING it. And if this will make the group reliably starting, everyone reciving IM's, and I am wrong in this by all means tell me (I hope I am).
This happens to me with both Macintosh Users and JEVN Users, both large groups which are primarily help and support, the former particularly for MacBook and MacBook Pro users, who are having crash difficulties, fixed with switching off Occlusions, maybe you should make that the default on that hardware?
http://discussions.apple.com/thread.jspa?threadID=1229582&tstart=0 Lag is not bad on JEVN, but appalling on Macintosh Users, replies to queries often come way before the question does. Plus, I can be on for several hours and then get one solitary random post, with none of the others connected to it. So the only problem with 1.19 is what extra shinies are you putting in which will bork up something else yet again? That's a regular track record going back to 1.14 and the then new First Look render pipeline which still has alphas broken, and the 1.15 Group IMs still borked which this ticket is about, never mind broken unwanted Voice and all the rest. Is 1.19 going to be Windlight, which drops my frame rate from 20 to 0.4? When is this fix to be relased? I still have the issue. Infact it has only got WORSE! If I try 20 times (or more) SOMETIMES I can get group chat to work. It was working off and on for a while now it is pratically useless. A ongoing issue since november (and a large imporant issue)...this is getting a little tiresome to put it midly.
I know this issue is being worked on but I would just like to let everyone know that the issue is happening to our Club group (club Infinity VIP Group) We have not been able to start a group IM for weeks. It may work one or two days but mostly does not work. All staff members are affected by this. Yet other groups don't seem to have any problems with their IMs.
This is an ongoing problem and is not just limited to large groups. I get this message in the VKC Dog Owners Open Chat group which has 304 members. I also have it in the Tui student group for weeks, and that is a large group. So group size doesn't seem to matter.
This is an ongoing problem and is not just limited to large groups. I get this message in the VKC Dog Owners Open Chat group which has 304 members. We count on this Chat Group, for info exchange. There is no problem with a group I am in that has 800 members.
Having this problem since aborted rolling restart on the 6th January and happening now with both release candidate 1.19 and latest windlight viewers.
Aslo note that this is not always happening when I try to intiate group chat session but also when receiving , especially with the Second Life Mentor Group chat. Most annoying PLEASE! Help my dog chat forum work again. We can't chat and weve only 304 members! This is were we get help for dog issues from our groups professionals!
The Galaxy cruise group has been having this problem since the 3rd week in november and has unless except perhaps on 5 occaisions been totally useless except for notices. But after 1.19 of the server was installed we have now been able to use the group chat and what a difference it has made! Our guests can contact us directly again, and get timely notices about our events. It is strange that our group is working again, and now others are having issues.
I have a group with 4 members and it had this issue, so I know it has nothing to do with the size of the group. Contary to what some might say. 4:41 PST on Sat Feb 9. VKC Dog Owners Open Chat still not working.
I suddenly started getting "error spawning chat session" or "error starting chat session" while I was getting messages in a chat window right after I logged in.
[added] I had not at any time attempted to SEND a message to the group, or to open the group chat session, but after this happens, if I close the group IM window, I can't open the group IM window at all. All the recent comments are appreciated, I hate that this is still a problem. I'm going to ask our devs for more info.... so frustrating.
Bad now here also since more then 1 week , cant IM in a group with more then 700 members L's SkyClub VIP , "Error starting new chat session with group
error making request please try again later" , not based on client (same in windlight) , region or user ( my hosts have the same problem) . We can send Notices only . @Torley Linden
Go down where the programmers hang out and take away their Jolt Cola until the fix this. It's been a running problem for over a year now. Darling ps. we do appriciate the working being done trying to resolve it. As of 1.19, I've been having this problem when a new chat session starts as well. The group IM will popup, give an error message, and close. One of the groups frequently failing is the SL Mentors group, but I've also had problems with the AW Groupies, and other smaller groups.
That's exactly what I've seen. Except that I had the group window pop up, and was able able to type in more than one response, and then I got this error message and I had to relog to get group chat back.
My Major problem is not in opening the group it is in receiving messages in the group chat. This receiving error is 80% of the chat session errors. However the 1000 plus member rule is definitely not accurate, as the Mentor Q&A channel is now having problems opening without error, with just over 300 members. Great when the mentor channel is already suffering for me with the error constantly on messages received.
I haven't been able to get that far. For me, I get maybe 3-4 messages before the chat session closes with an error, no time to even respond. The group tab shows up and blinks, and the messages appear in my chat history, but the group session fails anyway.
First, while we of course would love to fix this reliably – and we've indeed undergone a lot of changes to our backbone/infrastructure in hopes of alleviating this – that doesn't come without knowing that group IM is a complicated series of processes. Improvements can come from a number of related areas.
Specifically, I was frustrated yesterday when I was in a 2-person group that kept giving me this error instantly after trying to start it. I've seen this issue with smaller groups like DBDigital Epsilon's (as noted above). Jonathan Linden investigated, found that the multiagentchat process for a few of my groups had died, related to a memory leak (internal issue: DEV-10342) we need to find the cause of. I'll update you as I find out more. Very interesting, thanks for the update Torley. Something else interesting, I have noticed less problems with older versions of the viewer. The new RC seems to have this problem more. I shall investigate further.
4 MONTHS!!!!!!!!!!!! Stop investigating and do something. It is enough already.
Damn and I thought you were getting somewhere with it when you released the last windlight version and my IM/Group chat was working okay for a few days. Now having updated to the new windlight release I find it is back with a vengeance and having group chat disfunction immediately on startup. will restart them and see how it goes, but as usual mine is when in receipt of group chat, not when initialising or sending.
Still happening frequently and very randomly.
This is now pretty much continuous with the Caledon group, I can only occasionally get group chats even if I'm not starting it myself. I get one message and then the group IM window closes with the error message.
One of my groups died when it got over 1000 members. Then it came back to life at 1200 members for a week, and now with 1400 members it is not working again this week. It dosnt seem to matter which viewer I use. Regular, WL, or RC.
I wonder if this is more about how many group members are online, rather than the size of the group? Come on Torley Linden, I have a nice shiney prim with loverly particle bling for you when this is fixed. Hell, I'll even break my no-cyber-sex-rule and sleep with the linden who gets this working! Darling. Hi, well I must say I had never seen this error message until I upgraded to the new 1.19.0 (5) viewer
only appears to happen for groups with a high spam content so perhaps it's a feature LOL Serious, it could be something to do with group size / number online but there does not seem to be Good Grief!
I know you guys are taking this seriously. But I just wanted to say that I was trying to deal with some griefers by contacting our security group--and got the infamous error message. I'm using version 1.19.0.4 I've seen this error a few times since upgrade to 1.19.0.5 viewer on Windows. In my case on incoming messages from Xcite group. Message kept nesting and pinging until acknowledged.
Observation: an IM message appears, a tab is created in the Communications window, then the error message appears, 10-20 seconds later, upon acknowledging the error the tab and received message have disappeared. Adding on to my previous post. For the last week of Feb the Group Ims worked fine until SL said that they were working on the system and that any open group ims would cease to work and would have to be reopened. Well group IMs have not worked since then. Don't know if that helps anyone.
First, we need to clarify this is not viewer-specific, it's on the server-side, meaning it likely won't matter which viewer (main, RC, WindLight, Dazzle, etc.) you're using.
I note the most recent reports and we've been continuing to work on this complex, and at times, labyrinthine problem. I've got a question: Has anyone still been seeing this error when trying to start a group IM themselves? Today, I only saw an error popup when someone else was trying to do a group IM, similar to what Scarlett Glenelg describes. Please provide group names and dates & time this happened to you, we'll followup. I had it happen when sending a group IM to the group silentsparrow in Rue d'Antibes some time yesterday afternoon. You might check with Hyasynth Tiramisu, it's her group and it was happening to a number of people in the group at the time.
Just to let you know Torley I have just tried opening both mentor and Q&A group chats and received the error both times.
Also noted that although I was on line yesterday from 10:00am with both groups open. No messages were received in the groups till approx 7:30 last night; then according to my logged chat they were active till about 23:30, before mesages appeared to not get through again. Maybe less people on line in those groups during those times ??? Also message just received from soft linden in Aware of the SL tracker group, (131 members), that has caused the error after the received message opened the group momentarily. Yes, Torley, I got this message after opening Second Life Mentor's group IM to send a request for a mentor linguist. This was just today.
Sometimes, even just opening the group IM fails to connect. Thanks for the info! I'll let our devs know.
This is happening constantly in AWG groupies. Group chat is completely unuseable today, it seems.
Large groups? HAH!!! My group had 3 count them THREE members in it when it started to happen to me. There are now a whopping 6 members in it, and it does it every bit as badly as any other group!!! I am a group owner and often I cannot initiate conversations in it or join into conversations in it. ALL of my groups regardless of size are giving me difficulties. Last night I had an incident of being unable to do anything but sit and hit "ok" to the error message that kept popping up as fast as I could click it because apparently a couple of my groups had lively conversations going that I was not able to read, all I got was non stop error opening group chat messages. Finally had to log. This used to happen occasionally. Now I cant have a single session in SL without being spammed by the error messages from people chatting in groups. Forget my initiating conversations 90% of the time anymore.
Ok i had problems opening certain groups before.. i am now having problems with all my groups .. people talk in them and before i get a chance to reply i get the error message failed to connect to group. Even when i don't want to reply the window closes itself without any interaction at all.. seems to be a delay.. i can read what someone says.. it stays open and about a minute later the group chat closes without warning.(get an error message)
Torey just read your message below.. ok will record the groups and times that this happens and post here. I am also seeing this.
I see it when try to open group chat, and when some one els does. Hardware Overview:
Machine Name: iMac GeForce FX 5200: Chipset Model: GeForce FX 5200 Ok this has been affecting our group since the beginnig of November. We were initially able to hold group chats but that has all disappeared with the latest software updates.
Trying today at 640AM SLT with Korova Milk Bar SL group and I nor the owner are even able to start a group chat..for her it immediately closes and for me it waits about 2 minutes before we get the error unable to start group chat etc. This is seriously impacting our traffic and our customers..we have seen a decline of almost 75% in the past month because we simply are unable to communicate with our customers in a timely manner any more other than with constant notices. I found this open ticket after being referred to a closed ticket as the solution to the reported problem.
Torly, I have had both the errors described, a group chat opens up on my viewer when someone else in the group types a message, then I click the tab and receive an error message. Now I am getting this error on one of my regular and stable groups with +/- 700 people. The group is Avalon's Royal Court. You could sometimes get the group to open properly after the 4th or 5th try, but now this group is un usable and I have heard from many members of the group that it is un usable to everyone. As a side note, I have had a group open fine. then I typed a message, received an error, but the message still came out. after that, the group worked fine. Priority Item! Please fix. We have this issue to and we have been told to do the following :-
Unfortunately, what you are reporting is a known issue, as discussed here: http://jira.secondlife.com/browse/VWR-4644 I am confused - Is this not an issue worth repairing unless it has been reported by X amount of people???... Are Group IM's not important???.....they are if you run a business here, own land, pay tiers, pay salaries, and have a lot of people who depend on the group IM for work information....So please could we make this a priority .... This should be made top priorty.. Group chat is very very important to those trying to run events.. and let VIP's know of whats going on.. spamming Notices is not good enough....
Anyway dunno why they say its windlight... i just use normal client GRRRRRRRRRRRRRRRRR. I'm having the same problem as everyone else. Group IM's always return the error message as shown in this report and I'm running the latest release of the viewer; 1.19.1 (1). Group chat is frequently broken and group IM's are ALWAYS broken. How are we supposed to conduct business? One avatar at a time? And you did maintenance on group chat according to the blog?
Around 80-90% of my groups haven't worked since Friday, including my own group. This is extremely inconvenient as it is a group a lot of people rely on. The group either won't open, or chat won't appear.
Although I can see this has been going on for some time and I have experienced it spasmodically, it has never been as bad as this. Groups have been broken the entire weekend. Even the SL Mentors group is broken!!! We have over 1800 members in our group and group chat is active on many parts of the day. In the past 4 days there has been absolutely no group IMs, not even ones that end up with error messages. Everyone we have talked to said they couldnt start an IM session, always getting an error. Our group is practically broken! Our group is College of Scripting Music Science and it is a vital part of our college and community as whole, in our eyes it is a show stopper. PLSSS can anyone help us out, we will send invite if needed to help find the problem.
Last logged group IM was on 03/13/08 3:45 AM (SLT) Edit: I am in Darwin's group and I have also been having this problem. It seems like it is off and on, seeing that I was also able to post today, but the previous few days I haven't been able to send any messages, and most of the time I don't even get an error message, my post just didn't go up. It also seems like it happens more when many people are posting, just an observation...
I still see this a LOT. Especially in the Groups DCS Support, Macintosh Users, and some Star Wars RP Groups. I see it sometimes in the NCI Group.
I realize some of the group i joined will have experience such problem too, but some won't, i wonder why..
One of it i recently experience is SL-LOST group Another data point.... I've been suffering this for a while (weeks now). This morning, I was inworld, and every singe group IM I received caused the error. Then..... the "discussions" I've been having with my ISP over dropped packets culminated in a router reset, and when I reconnected to world, my ingame packetloss meter (Help-->About) has dropped from 55% (yeah not good) to 1.2%, and suddenly I'm no longer getting this error at all. I've had a few group IMs, including big groups like Mental Mentors and they're behaving themselves perfectly.
Curiouser and curiouser.... This problem has been happening to me for so long now I don't even use groups anymore, but recently it has changed in a way that it will even give me the error when someone else comments in a group.
The concierge part group has been doing it to me 100% of the time since it was created. When people start argueing about spam in the group I can wind up with my client unusable for the entire time because of this problem. A message will come in, my client will freeze when I get the 'Error starting new chat session...' message box, and when I close the box, the chat session is closed too, A few seconds later it pops back up with the next person complaining about spam. I gave up and logged after this went on for 30 minutes the other day. The problem seems to change over time with different groups causing the problem for several weeks, then one group may clear up and another wil get the problem. One person I was talking too said it is sim specific for them. A group will not work in one sim, but will in another, but I have not tested that yet. At this point I am geting the concierge party group chat errors 100% of the time when I am in Jsindo. I just log and go do something else no when people start argueing. Group: Conceirge Party Group (just one of many) I have invited you to the TUi Learning Group, Torley.
It is one of the groups, that doesn't work (the TUi Neophytes channel (teacher channel) doesn't work either, but i don't have the rights to invite you there) This happens on my smaller group of about 25 and also in friends conferences. it doesn't happen all the time, but the groups chat function is critical to this groups performance and so very inconvienate.
And now it's June and still happening. I'm still generally using the 1.18.5.3 viewer, since I can't run Windlimp anyway, and the new UI is hideous.
Generally happens on larger groups, eg JEVN support group, Mac users group, worse when the chat and IMs and system in general is laggy. Sometimes you get the message, but your post actually appears a few seconds later. This sometimes leads to double posts that load the system even more, and sometimes of course it remains totally broken. Since comm failures happen a lot in sims, and seem to get turned off mysteriously, the fact that sims no longer restart and fix themselves as often under Havok 4 may mean this problem is actually getting worse lol. I just experienced this issue too so I'm sumarize what happened.
I own a group with 2000+ members. Someone opened an group chat session asking some stupid unrelated question even though we ask that the group is for Notices only and not to be used for IMs. I tried to post a message clarifying this but received the following dialog message: "Error messaging chat session with [GROUP NAME]. I tried twice more over the following 4 to 5 minutes but received the same error every time. Meanwhile several others in the group have contributed group messages just fine. I teleported to a neighbouring sim and my next attempt worked immediately with no delay, and the previous IM got automatically sent at that point too. I'm using official "Second Life 1.19.1 (4)" client. The first sim (where I had the issues) is a class 4 sim. The neigbouring sim I TP-ed to is a class 5 sim. Still get this with various groups.
Second Life 1.20.15 (92456) Jul 18 2008 10:58:42 (Second Life Release) You are at 229745.9, 289396.1, 30.4 in Hobo Island located at sim5927.agni.lindenlab.com (8.2.35.229:13002) CPU: Intel Core 2 Series Processor (2999 MHz) Amended "Affects Version(s) re comment on
Just want to add, this issue is STILL here, even with newest RC 1.21.1. Server 1.25 has rendered group chat almost completely unusable. I merely get a stack of "error starting session" boxes that has to be clicked repeatedly until I can continue using SL.
---------- My computer: Second Life 1.22.6 (108361) Jan 20 2009 13:28:18 (Second Life Release Candidate) You are at 264531.3, 238107.7, 3097.3 in Yoonseul located at sim2263.agni.lindenlab.com (216.82.17.14:13000) Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release) You are at 264531.3, 238107.9, 3097.4 in Yoonseul located at sim2263.agni.lindenlab.com (216.82.17.14:13000) And what's with server 1.25 being under "unreleased versions?" As shown by my cut and paste, the sim I'm in is using it. --------- Additionally, when I start a new chat, I eventually get this: [16:41] Second Life: You are the only participant in this IM session. Your message is not being retransmitted or stored. Running RC 1.22.7 and server 1.25.5.09327 (Just started for me on Feb 8th)
For three days now on and off. MANY GROUPS including: Scripters of Second Life, Sculpties, TUI ..., among them Accompanied by error when saving scripts: Our group, Camelot Empire 2 has refused to open for 3 days now. Everyone who tries to open a group IM session gets slapped with the error message error making request, please try again later
this problem is 100% affecting all ... no exceptions. There is no delay between opening the chat and getting the error message.. it is instantaneous. Is this the result of the latest sertver code update? Please help... Ok, i had changed the Meta issue MISC-389 to showstopper and as its a Meta-Issue it was changed back to normal. I was asked to edit the sub-tasks if necessary, so here i am..
This issue needs IMMEDIATE attention! Since 4 days the group 'Intan Eksotics' refuses to open chat session at all. Like posted one entry above it shuts immediately with the error message. This goes on way too long already. This is affecting business and groups are essential for SL's economy and business owners that rely on services. If you start a war the first goal is to break the enemies communication. Is this a war? I dont think so, so fix it! This issue is almost 2 years old.. FIX IT - IMMEDIATELY !! I've run 1.22.11, Cool View 1.22.11, and 1.23RC2 and for the past two days group chat has been a nightmare. I'm not initiating chat, but, other people are. I get the ding-ding of a regular new chat IM followed IMMEDIATELY by a pop up window telling me I failed to connect to the group chat. Clicking OK closes the chat only for it to ding-ding CRASH again seconds later.
The pop up window takes over any keyboard controls I may have had, interfering with chat, moving, and building. The most epic bad group on my list right now is the New Citizens Inc. group. Yes, it's a BIG group, but it was working relatively FINE a week ago. This issue is expanding, if the group chat does enable you still get the error dings when you try to send a message.
You have to use the Ctrl + (up arrow) to repeat the message, sometimes several times before just one of the attempts gets through. It is affecting both large and small groups alike, this bug must be fixed and quickly before group chats completely fail! This error keeps repeating several times for all messages, and happens for any out going message
Group chat took a sudden turn for the worse a couple of days ago. There have been several periods lasting minutes to over an hour where no member of the New Citizens Inc. group could send a message. This is clearly a showstopper for any resident whose virtual life relies heavily on realtime group communications.
This failure is now 100% reproducible with the New Citizens Inc. group. Consistent failure started shortly before the weekend. Significantly, the usual error messages have changed: when attempting to start a new session right after logging in (i.e. before someone else starts/continues the session), the error message includes "you do not have that ability" (which I have NEVER seen with group IM before). If someone else starts/continues the group IM before you do, the group tab briefly activates in the communicantions window, but an error immediately appears that "the session no longer exists" (which I also don't recall seeing before, though I can't swear I never have)
Unable to receive any messages via the NCI group at all. This group does help alot of people...without the ability to communicate its ability to help any resident that may be experiencing problems is reduced greatly.
NCI chat being unavailable disadvantages many SL residents !!!!
I wonder if there's a useful metric for how much business LL loses because this is broken.
Added a new attachment - this is a new error message, probably related to the same issue.
Group chat now "disappears" for large groups - im window closes. this causes problems when you first log in and someone in the group attempts to chat - the group IM attempts to open, and fails, with the attached message, then closes. Hi, Torley. Thanks for keeping us updated on this issue. This issue first appeared for me a few months ago in the Isle of Wyrms chat group. Whenever a message was sent, I would get the "unable to start, session no longer exists" error. Since I didn't use the group anyway, I left the group after a couple of weeks of this behavior showing up intermittently. I next encountered significant chat errors when starting a small group of my own, though this issue was "you are the only member in this chat, messages not being recorded" or something to that effect, regardless of the number of members present in the chat. A Linden helped me to reform the group to resolve the issue. I wonder if the two issues are related?
As has been mentioned, New Citizens, Inc. chat is not functioning at all. The Friends of Raglan Shire group gives errors intermittently when I try to start the chat myself or send a message to an already started session. Likewise with the Seawolf Avatars group. Are you still looking for invites to the affected groups? Oddly, and I don't know if this is relevant or simple hit and miss, the groups I'm in for three current grid-wide hunts seem to be functioning fine (Gridwide Treasure Seekers, Fun in The Sun, and er, what's the last one... oh yes, Greatest Love). Hilary, groups have the option of only allowing certain roles to start chat sessions. The "you do not have that ability" window usually pops up if the group has restricted the ability to start sessions to members with a certain role assigned. I don't know if this is a progression of the bug or if NCI has temporarily restricted the chat until this bug is resolved. Certainly worth looking into. For me, I don't need to click anything. About every 30 seconds or so (I assume it is when someone else comments to the group) I get one of the error messages displayed above. I don't have to try and connect to chat - I can't avoid it!
No matter what I am doing, I must stop and click this message. It has become almost intolerable. I can live without one group's chat while this is being addressed, but this is completely disrupting my ability to do ANYTHING in Second Life without constant interruption. I repeat, I do not have to attempt to connect to chat to get the error message. I am left with no alternative but to leave my favorite SL group which exists solely to help and educate new SL users. It's a wonderful group and I really, really do not want to leave it. PLEASE FIX THIS All i can say...
EPIC FAIL!! Please fix this as a matter of priority. We all know how little emphasis that Linden Lab put on communication between themselves and residents, but please allow us to chat amongst ourselves about what's going to hell on the Grid.
As Miss B mentions above, this is not just a service that is not functioning (not that it would be acceptable if it were).
This has gone beyond malfunctioning to an impediment to using the services that still are functioning. I am also getting dialogs (modal dialogs that demand that I stop everything I am doing in order to dismiss them even though I don't care what they are saying, and if I weren't a seasoned user, would be completely bewilderwing and possibly alarming because of what they are telling me) popping up as reported by others telling me "the session no longer exists" It's a good thing that someone with malicious intent has not simply sat there spamming large groups with messages, as this would make a pretty good mass denial of service attack, and group owners would not even be able to identify the culprits and kick them out of the group. Perhaps LL should consider this a big security hole instead of whatever status it has now because it is certainly causing problems for people who are not even trying to start group chat sessions, and it is definitely an (easily) exploitable method to deny service to other residents. Maybe they are, codewarrior... i'm not even attempting to chat at all but if anyone in several of my groups does I get the error message – over and over and often and often – it's annoying enough to make me quit the malfunctioning groups, at least for now.. I wonder how many groups have lost members due to this issue.
I am getting the new error as well. If a chat message is sent by anyone to a group, it pops up a message that the session does not exist, or something similar. This disrupts everything I am doing, and has possibly made SL crash once (hard to say what caused it). This needs to be fixed immediately. It is not just a minor annoyance when trying to speak to a group, it is a message that interrupts everything, that the user has no control over whatsoever, beyond leaving certain groups which can be vital.
Fix. This. Now. Ironically the groups that I originally started this Jira for are working at the moment. However another group I am in is having problems ( 7 seas social chat) while the Galaxy Cruise group is ok (again at the moment).
It is also very interesting that the 7seas group has far less members than the Galaxy group, yet is having more issues. This seems to indicate that it is worse for some groups than others. But I suspect that this will get worse if something is not done soon. :/ Be warned, the tinies of Raglan Shire are mobilizing in force to vote on this issue __
This problem has gotten substantially worse for me in the past two days. I'm having problem with the Friends of Raglan Shire group, membership of 966, and Black Dove Island, membership 53. So this is not just a large group problem.
I am very frustrated that this is a very old issue and is getting worse; that's a horrible combination. With several groups now reporting the same thing, this should be a hint for LL to stop fixing "bugs" and start fixing the true bugs.
Help groups are having difficult times getting information to people who need it like New Citizen's Inc. and groups related to whole communities like Friends of Raglan Shire are starting to feel isolated, something must be done and quickly before people start leaving SL! There have already been some people stating they are planing to leave if the group chat bug keeps up! Yes it is very much a problem. Soon as i get a group message the window closes does not even open it auto rejects it.
Having a background in networking in real life its like trying to ping and the firewall or IP does not exist.
If you want screen shoots or my server specifications i can list them but this is not a user problem its a software or server problem on second life platform. As Rebekah Newall said, this is not just an issue affecting group chats, it is something which disrupts anything I happen to be doing in SL. The message pops up and I can't do a thing until I click 'okay.' I'm often in the middle of a sentence in local chat, writing a notecard, building, or any number of things and am repeatedly interrupted by DING-THUNK as the message pops up and then THUNKs at me when I hit the space bar or whatever happens to be next in my sentence when the message pops up. It's so aggravating!
Secondly, I am starting to feel very isolated from my friends and groups in Second Life. Many people play for the social interaction above anything else, and this bug is splitting us up horribly and making SL feel very lonely. Please, if there is anything us users can do to help you track down this issue, let us know. This truly is a "showstopper" and must be fixed quickly. That it hasn't been already is actually quite surprising. We pay good money on the Grid and this smacks of beta testing. At Plexus Linden's suggestion I switched to the static client after the rc client completely failed to load textures on my almost new mac laptop. At that point this issue REALLY took off: EVERY single group chat begins with that damned error message
I wouldn't mind if the chat was really not functioning – but to have it open a functioning group chat by claiming the chat isn't working is just ... an unnecessary waste of server resources (gee, where have I heard that complaint before?). Pls fix – last week! I have had to quit some groups most importantly NCI because of this issue. Unable to build or chat in local with out the blue pop up window popping up. It even happens when I log in and havent fully rezzed yet.
Please fix this so I can join these groups again. NCI chat has been working just fine for months, but has recently abruptly become not only unusable but disruptive. It dings when someone comments, or it refuses my message. Sometimes it works for a few minutes. I was actually able to post 3 comments a little while ago, then it failed again, now it posted my message to a silent group, so I do not know how many people have had their comments rejected.
This problem is 2 1/2 years old. Please fix it. I could not agree more with CodeWarrior Carling. Since this started it has become a pain to hinders trying to do anything in SL. With it popping up at regular invtervals and creating the need to stop doing what one is doing is extremely frustrating. Being involved in a script, building or just sailing around everything comes to a stop so that something that shouldn't be still happening can be dealt with.
If someone were to start spaming in that group chat it would become impossible to get anything done. Please fix this issue as quickly as possible. Mr B I've updated the description with a slightly more detailed one of what happens to me.
The owners of NCI have been forced to disable group chat because of this bug. Their 8500+ members were all getting hammered by it. It is so "quiet" in SL you can hear a pin drop. =\
One of the largest largest all volunteer run, help organizations in all of SL has been forced to shut down it's open group chat where people could come to for help and support. It was done a courtesy for all of the members, due to this bug's adverse effects on group chat totally disrupting the SL experience for most of it's members. How is a group who has devoted it's 4 year existence to "Helping" people, supposed to function with group chats broken this badly???? Please!!! Give this issue the attention it needs so we can all get back to doing what we do best. gah this is getting so annoying.... please unfix what you just fixed so things will go back to normal. This seems to be happening to most of my groups.... and the wierd thing is it lets some messages through....
if you fix before the weekend raglan tinies promise to give you waffles... right guys!? _ Ok, so this issue got 200 or so votes since weekend.
Perhaps time for a Linden to comment here? Don't get me wrong, normally I'm the first to jump in to defend the Lindens, having worked on tech help facing hostile service users who always want to blame you and your systems for their every mistake, and having built and supported systems for a large number of users with varying degrees of proficiency, I understand how it is for them. But now, surely this must be raising flags. This is a whole new level of broken, and needs some kind of comment or at least acknowledgement before it hits meltdown. Wake up LL! Wonder if and how it may be related, I have the same issue with friends conference chats. Randomly, not all the time. Sometimes it seems worse when I have a slow connection, but not always, makes me wonder if it's partially a metric that involves the included users' bandwidths. For me this problem started last saturday - so something has been changed or been fiddled with around that date
The only other possible explanation is that NCI Inc reached a membership critical point. Ive been a member of NCI Inc for 2 years and never seen this issue till last saturday. Im I member of several other large groups wish do not display this bug - but none as large as NCI Inc Once you open a IM session with the group - it will hang in there for an hour or so - then fail. Clearing Group Cache seems to help a little but its impossible to measure. Its basically rendered one of SLs most important groups useless. New Users must be totally confused as to what is happening. I'm experiencing this problem with the Friends of Raglan Shire group chat (large group), but not with Isle of Wyrms (even larger group). Please help us, this is seriously effecting our community's functionality. Tinies without chat is obscene. Our FoRS is part of who & what we are, not just what we do. Honest, you've got a whole lot of very angry tinies here, and angry tinies is terrible. shivers Remember, if you fix this, we has cookies & waffles!
For the past week, I have been getting messages while in world "Unable to start a new session with (insert a group name here). The session no longer exists'." This is despite the fact I haven't started a chat session and sometimes it occurs for groups I haven't spoken in for days. This is also being reported to happen to lots of other people. Some of the groups I am in or run are quite large. But it also happens from groups that have not nearly as many in them. One group posted notices they had contacted the Lindens about this problem and the lindens told them it was the size of the groups. Yet its happening to many of us who are in smaller groups too.
PLEASE HELP TINIES COMMUNICATE!!
Well, well well.
Where's Catherine Linden and her BS about "communication is a top priority for LL" schpiel now. Oh wait, where are any Lindens to acknowledge that they're even paying attention? Nowhere to be seen or heard. Certainly not in group chat, that's for sure; because we're now 4-7 days into a whole new bunch of complaints, and no-one has the good manner to log in here and even bother saying "we're working on it." My guess is, because they're not. 'Why should we waste our time trying to fix group chat? Can't these people teleport to each other to communicate face-to-face?' Er, no. Unless you want the extra strain of everyone zipping about left, right and centre around the Grid. 'Well, we have issues in the RC that we need to fix as priority. Cupcakes don't render properly.' Epic fail, indeed. Also having issues with "Mentor Lounge" Contacted Support portal who asked to file a ticket.
I've been experiencing this since Saturday, May 30th 2009. (My rez day anniversary)
The only group that I haven't noticed this occuring in, of the groups that I belong to, is the Arbor Project. Midnight Mania groups and Lucky Tribes - keeps happening. Various store groups, keeps happening. Clearing Group Cache did not make a difference. Sometimes, it seems that if I open up a group chat session right after login, I do not have the "error starting session" – but there tends to be no group chatter occuring. Am also having the issue with error sending messages, which is very frustrating. I was about this in live chat as i've set the priority to showstopper.
To me it seems like this bug moves from one to the next.. one day its this group the next day that group.. If u start chat manually after a few times of auto-closing of the tab u might be able to view it. Another problem always was that like after 30 minutes of realising no chat that it just doesnt show it any more.. closing and reopening shows the channel is active.. the usual known delay of sent messages until they appear sometimes got up to 45 minutes since this issue got that bad with the immediate message popping up. Since 1 week i also realise that this message often self-disapears. Live Chat: 28/04/2009 29/04/2009 I am forced to drop all non business related groups with lots chat.. need to work ...
[15:01] Second Life: You have left the group ' Electronic Music Informer'. These group IM issues (or should i call them PROBLEMS?) needs to be fixed - IMMEDIATELY "Support: thanks for waiting DarkMoon, they are aware of it and are working to resolve the issue, it does seem to effect just extremely large groups"
No, no, no. NO! "Karenza McCullough added a comment - 03/Jun/09 04:17 PM Come on, LL. Please, please respond and let us know you are hearing us AT ALL. This should be responded to here in the JIRA, and it should be blogged about. THIS. IS. MAJOR. I, for one, am getting sick to death of not being able to use SL for communication. Pardon, but isn't that its primary purpose? How many more groups have to suffer, how many communities have to collapse, how many help groups fail, and how many residents have to leave before this bug is finally fixed! I know I'm going to stick around but do you think with the SL6B just around the corner people will actually be there if they are leaving SL because of group IMs failing and disrupting all other actives! The grid is collapsing around you yet you are too busy "fixing" the the exploits that content creators are using to make SL more diverse, to repair things that are crippling the grid!
I'm getting sick of the error messages and complaints from everyone else on groups that still have IMs and I know they are too, so stop fixing the "bugs" and fix the grid crippling disasters! This happens for me in Lucky Tribe and Midnight Mania groups. It is very annoying to hear the bell ring, the the message flash after the error appears and not be able to capture the SLURL to the next location.
Happens just like this says: "For certain groups (New Citizens Inc being one), every group chat message that comes in results in: This happens for every message that comes in. For group sessions that successfully start, attempting to send a message results in the "unable to send message to the chat session with XXX" error. Manually starting a chat session by clicking the IM/Call button on the contacts/groups pane avoids the first scenario (or seems to), but not the second. Sometimes you can talk on the group IM, sometimes, you can't. This problem occurs in most groups including smaller populated groups. Happens of course more frequently in larger busier chat groups. Clearing group cache doesn't alleviate it. If when you log in you open the group chat yourself it alleviates it some what but doesn't leave you a choice on receiving chat or not. For groups that rely on chat to call slurls for Midnight Mania boars or lucky chairs this is a huge issue. Further info - this problem started on or around May 30th 2009" System information sans landmark which I do not want to share: Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release) Second Life Server 1.26.4.120562 CPU: AMD (Unknown model) (2000 MHz) It appears more than large groups are now being affected LL...see the date that everyone said it started happening and go back to that date and undo was done...then SLOWLY move forward 1 step at a time until you discover where the bug starts occuring
Im getting sick and tired of all the "dings" and the crashing NCI has been forced to shut down group chat for its main group (8500+ people) due to this issue. As NCI normally functions as a regularly active "Live Help" for its members, this is seriously impacting our ability to provide needed assistance.
I was so hoping I wouldn't have to complain, but this has gone on for way too long, and putting in support tickets and calling hasn't helped at all. Our main function at NCI is unusable now because we can't chat and can't work without chat errors stopping us every few minutes, Solace Beachcombers is unreachable as well. This really needs to be addressed, and now.
In the past three days I have had the message "Unable to send your message to the chat session with [RECIPIENT]. Error making request, please tey again later" about 75% of the time I try and send a group chat message to one particular chat group. This makes the chat group (a group for communicaton between administrators of an estate) near useless as we need to copy each message about six times before it actually is sent.
What on earth are you doing WorkingOnIt Linden ?
An acknowledgement from any Linden would at least appease the 1,5 million on line in the last 60 days that something is actually being done. We pay You! remember "WorkingOnIt Linden" means that no one is really assigned to it. It is like the 'Doctor Allgood' or other fake names places like hospitals use to pass messages without actually announcing what the problem is. In this case it seems to mean that there are enough people voting and commenting on it that it is an active issue but no one is available for it.
The magic number for LL actually working on a Jira has been rumored to be 1000 votes.
Please vote in support of this issue, and pass the word to your friends and members of your chat groups. LL, if you're listening, this problem is major. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Bug
Reopened
Showstopper
Error message when starting and posting to a group IM session
» http://blog.secondlife.com/2007/11/27/logins-group-ims-impacted-for-116th-of-population/
Can you please invite me (Torley Linden) to affected groups so I can try to reproduce this issue?