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Issue Details (XML | Word | Printable)

Key: SVC-1151
Type: New Feature New Feature
Status: Open Open
Priority: Normal Normal
Assignee: Unassigned
Reporter: Haravikk Mistral
Votes: 2
Watchers: 0
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2. Second Life Service - SVC

Business Accounts

Created: 05/Jan/08 09:08 AM   Updated: 30/Sep/09 01:32 PM
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Component/s: None
Affects Version/s: 1.21.0 Server, 1.22.1 Server, 1.22.2 Server, 1.22.3 Server, 1.22.4 Server, 1.23.4 Server, 1.24 Server, 1.25 Server, 1.26 Server, 1.27 Server, 1.30 Server
Fix Version/s: None

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 Description  « Hide
A new type of account that is similar to a premium account, or possibly an option within current premium accounts. Essentially you register the account as a "Business Account". This account holds verified information about you that allows LL to get in contact with you or to aid them in legal proceedings, essentially making you accountable for anything done in the name of or on behalf of your business account. This would possibly cost a small one-time fee to cover any verification costs.

The benefit of a business account is enhanced buyer security which will show up in search for any "Shopping" category parcels or classified-adverts you own. In addition, a business account can be rated. That is, every time a premium account holder buys something from you, or pays one of your vendors, or pays you directly, they have a "Purchase" added to their account. At any time in the future, or possibly as the result of some form of e-mail prompt after a little while, the account may review their recent purchases, and rate their experience of your product(s) or service(s). Their ratings and comments are then attached to the business account forever, giving an overall business rating, and a load of information that people can view regarding your business.

Ratings can then be attached to search-listings along with the "Business Account" icon, giving buyers an idea of the quality of the store they are visiting. In theory this ultimately can then be used in place of traffic to get a better idea of how "good" a business is. Ratings may be applicable to different areas such as product quality, value for money, customer service and so-on. The effect of a rating is dependant upon the amount of money involved in the "purchase". That is; a purchase of L$1 will have almost no effect on your overall rating as freebies are either not worth a rating or severely underpriced relative to the market. The exact amount of money may depend on current market value of the L$, so for example if you can get L$200 per USD, then a purchase of L$1000 or more may have the full value of the rating applied, while a lower value purchase will only change the overall business rating by a small amount.

In order to avoid "mutual ratings", business accounts would not be able to rate other business accounts. That is; there is a difference from a regular premium account and a "verified" business account.



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Lion Ewry added a comment - 05/Jan/08 09:44 AM
I like this idea over all , but I wonder-----what would stop a gamer from simply having bots rate his store or products and pump up his own ratings again?

I'm not being critical here-----I'm just exploring it.


Lex Neva added a comment - 05/Jan/08 10:39 AM
I believe LL actually does have some form of business-account with special services for large businesses. Perhaps not what you're asking for, though.

Mercia Mcmahon added a comment - 05/Jan/08 11:34 AM
Lets all vote to allow big business to walk all over the small businesses. Actually lets not, rather lets create a world without the big players being able to walk all over everyone else. Oops we already have created such a world, its called Second Life, lets keep it that way.

Lion Ewry added a comment - 05/Jan/08 01:28 PM
It does feel like the guy that just wants to create things and have a fair way to get it out in front of people is getting screwed here---and he is right now. I large measure, the ones that know how to game the system are the ones that are succeding. But hang in there-there are a lot of folks that have been silent but are speaking up -------and loudly. Alt farming and things has gotten out of hand.

Haravikk Mistral added a comment - 21/Jan/08 08:22 AM
Hmm, verification could possibly be anything that can be realistically counted as business verification. For example, a verified PayPal account, a properly verified contact address etc., rather than specifically verification as an official business. Basically anything that makes you accountable, opposed to identity verification which merely checks some aspects of your identity.

As for ratings issues, I'd hope that limiting ratings to premiums only would tide that some, as losing your account for trying to cheat the system would represent a monetary loss, opposed to before when any free account and their grand-mother could vote.


Mercia Mcmahon added a comment - 22/Jan/08 04:02 PM
@Lion, proposing to discriminate against those who sell goods for less than 1000L$ through an under-used issue tracker is gaming the system. Oh and Haravikk's campaign against non-premium accounts has popped up again under a new guise. To repeat my point from another issue. Some basic accounts pay more PER MONTH than a premium account costs ANNUALLY. They are known as land owners/tier renters on private regions.

medhue simoni added a comment - 26/Mar/08 05:58 AM
well now a business account, i dont agree. If you want to buy a product from some1, and u look at their profile. If they seem to be hiding something or their profile is not filled out, you should not buy from them. It should not be hard to know who u are dealing with. Putting more restrictions on people to do business is not the way to go. All you should to do is look at the US or any other capitalistic society and u will see how restrictions only help the rich and create a less open market. Now ratings, i like. But only from premiun members. I'm not 1 that likes any restrictions to basic accounts but considering all the sabotage that goes on, its only smart to only allow premium account to vote in ratings of products. Please Haravikk, rewrite an issue with just the rating, and im sure you will get many votes for it.

Prokofy Neva added a comment - 10/Jun/08 07:36 AM
This is one of the worst, most discriminatory and tendentious proposals I've seen on here.

If you want to play e-bay, play e-bay. SL isn't a mere sales interface. It's a world, simulating real life in many ways.

No tier-paying business should be forced to endure the numerous hate comments that come in the vicious SL setting, especially from anonymous NPIOF accounts that may merely be the alts of their competitors, or outlier disgruntled customers such as any SL business suffers.

The idea that you can't comment on other businesses is absurd, as only business-to-business peer pressure and setting of good-practice norms helps the Wild-West atmosphere of SL. Many businesses have to rely on others to achieve their own goals, i.e. rentals have to buy prefabs and furniture and trees. They must be able in any system to comment on their suppliers.

SL does not need a rating system. It needs more consumer-oriented blogs on third-party sites, more inworld media that takes care of this issue through the free press, not through biased "whitelisters" putting themselves in the good first, and competitors in the bad.

Anything called "business account" in SL should be tied not to any ratings system, but simply an enhanced suite of services – bulk discounts of sims, a Concierge-like help line, bulk discount on accounts, i.e. 100 for a discount, corporate standard account invoicing, etc. It should be a box that anyone can click and buy, and not decided on a discretionary basis.