1) Your support portal, JIRA, is completely and entirely user-UNFRIENDLY. I'm sorry last time I checked the community as a whole is not Programmers, Quality Assurance or even in the Computer Industry. Oh yes, I forgot that you don't want us to report bugs in the first place because you are overloaded and don't have time for those of us who do not understand things from YOUR perspective. 2) For months and months this has been an issue you have completely ignored and pawned off onto creative content providers. Items missing from inventory... Never received in the first place... Or received and the ever present network issues which btw have NEVER been resolved, miraculously sucking purchased items into an eternal void from which you claim there is no return... ie, not your problem, not your money, you don't care. 3) Yes I'm ticked. Why? Because I have rarely bothered to report other issues in the past because your Support Portal is difficult at best to navigate and use. I'm also out money and this is about the 4th time this has happened to me, and you have let this issue plague SL for at least six-months now.