[#MISC-924] Clearing Cache crashes --> startup

4. Second Life Misc Issues - MISC

Clearing Cache crashes --> startup

Created: 07/Feb/08 06:34 PM Updated: 23/Dec/08 12:45 AM

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Component/s:

Miscellaneous

Affects Version/s:

None

Fix Version/s:

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Relates

This issue Relates to:

VWR-3878 Purging cache textures causes viewer. to pause for many seconds, with heavy disk activity

~~VWR-3553~~ Viewer Crashes five times in a row wile cache is being cleared.

Description

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The crash logger appears after it crashes on start up.

I cleared the cache and restarted second life. The loader said it's clearing cache, the loader froze and I had to close it. I noticed at the /Application data/Secondlife/cache most files have gone missing and only a few were there. I reinstalled second life and now it crashes as soon as I start it.

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Alexa Linden added a comment - 08/Feb/08 03:37 PM

Can you please include your computer environment, and your crash log?

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uncarve bloch added a comment - 23/Feb/08 02:51 AM - edited

I seem to have the same problem. Screen capture of error here..

http://blip.tv/file/688802

I'm on Vista Home Premium on a Dual Core HP Pavillion notebook with Intel Graphics here's the card info:

Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date: 02/23/2008
Report Time[hr:mm:ss]: 11:04:55
Driver Version: 7.14.10.1318
Operating System: Windows Vista (TM) Home Premium* , (6.0.6000)
Default Language: English
DirectX* Version: 10.0
Physical Memory: 2037 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 358 MB
Graphics Memory in Use: 162 MB
Processor: x86 family 6 Model 15 Stepping 13
Processor Speed: 1496 MHZ
Vendor ID: 8086
Device ID: 2A02
Device Revision: 0C

Accelerator Information *

Accelerator in Use: Mobile Intel(R) 965 Express Chipset Family
Video BIOS: 1436
Current Graphics Mode: 1280 by 800 True Color (60 Hz)

Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

Notebook *

Monitor Name: Generic PnP Monitor
Display Type: Digital
Gamma Value: 2.20
DDC2 Protocol: Supported
Maximum Image Size: Horizontal: Not Available
Vertical: Not Available
Monitor Supported Modes:
1280 by 800 (60 Hz)
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported

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Kelley Boyd added a comment - 22/Dec/08 09:28 PM

Second Life is freezing up when you clear the cache, sometime several times in a row. Even when you finally get it to start up, the cache clearing takes a very long time

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CPU: Intel Core 2 Series Processor (2199 MHz)
Memory: 3071 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9500 GT/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.20479 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 84/26618 (0.3%)

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meni kaiousei added a comment - 23/Dec/08 12:40 AM - edited

At least the Lindens know where to look at in the source code to solve this issue...
Have a look at VWR-3878, where part of the source code is listed:

From the (original Linden) source code (lltexturecache.cpp):

// NOTE: This may cause an occasional hiccup,
// but it really needs to be done on the control thread
// (i.e. here)
purgeTextures(false);
mDoPurge = FALSE;

edit After reading the issues again: Diskpurge happens when the cache size is full. Clearing the cache - crash might be another problem. I am not sure if both issues are related.