[#MISC-889] ESCORT ISLAND search result from "all" tab shows unable to access due to privacy settings. Owners verify setting are correct and are losing business due to unavailable access by consumers.

4. Second Life Misc Issues - MISC

ESCORT ISLAND search result from "all" tab shows unable to access due to privacy settings. Owners verify setting are correct and are losing business due to unavailable access by consumers.

Created: 17/Jan/08 11:07 PM Updated: 26/Apr/09 07:55 AM

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Component/s:

None

Affects Version/s:

None

Fix Version/s:

None

Environment:

SL user search under the "all" tab

Issue Links:

Duplicate

This issue is original of duplicate:

~~MISC-888~~ ESCORT ISLAND search result from "all" tab shows unable to access due to privacy settings. Owners verify setting are correct and are losing business due to unavailable access by consumers.

Relates

This issue Relates to:

SVC-1011 Meta-issue: New search

This issue is related to by:

SVC-1066 Page not available error (XML-error) in the new search

~~VWR-5164~~ Page Not Available

~~VWR-3541~~ New search engine wont show my store

~~VWR-7436~~ Picks found in search give "privacy issues prevent this being displayed" in search if you try to click though

~~VWR-3498~~ New Search returning Page Not Available error for all places and regions

~~VWR-9131~~ Clicking "Region: [region's name]" link on top of every page of search results in "Search / All" displays 'Page Not Available' message.

Description

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When performing a search for "escort" under the "all" tab. The link to "ESCORT ISLAND" is displayed. However when the user selects the link they are presented a message to the effect that the privacy settings prevent access. The business owners have checked thier settings and the site should be fully accessable. A search under the "places" tab shows "ESCORT ISLAND" and the user can access it that way. The access problem under the "all" tab needs to be looked at and corrected as soon as possible because the owners are losing money since prospective customers cannot access thier business that way. Any assistance you can provide to resolve this problem in an expediant manner will be greatly appreciated

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Comments

Change History

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Gordon Wendt added a comment - 18/Jan/08 12:28 AM

An extremely narrowly phrased issue dealing with only a single situation, better suited for a support ticket, closing as such.

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Mercia Mcmahon added a comment - 18/Jan/08 05:39 AM - edited

@Gordon, wait to see if it is more widespread then the narrow Description can be broadened, do not close as contact support until you are certain it is not widespread and that required waiting to see if other parcels suffer the same problem. I am currently following up one such parcel with the parcel owner. You MUST wait more than 7 hours.

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Mercia Mcmahon added a comment - 19/Jan/08 06:24 AM

I have now checked the parcel I suspected might be showing the same problem, it was not, the owner did not have permission to advertise his parcel in places. This does not change the fact there are many problems with Search All, avatars not appearing being a particular problem not sorted out by the recent bug fix.

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Ellla McMahon added a comment - 26/Apr/09 07:55 AM

If this is still an issue please Submit a Ticket with Support for a response tailored to your individual situation/Region see JIRA Home page

Thank you : )