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I'm keeping an eye on this in hopes of further discerning if this was a temporary problem with recent Grid issues, or a new bug.
I know things like this are difficult to reproduce but if anyone figures a way to reliably make this happen, please let us know. In the meantime, others affected should also share their details here. Please continue to report:
To make it easier, this info can be obtained from your Transactions History: » https://secondlife.com/account/transactions.php along with the transaction #s, which you should also provide if you have it. Thanks for your patience in this time of frustration. This happens to me so often!
I own Bad@zz and get many many complaints abou t items not arriving.. I guess its just the top of the iceberg.. since most newbies dont know how to contact the creator of an item Ill try keep a list.. its hard to do so because the list ends after 500 items, and most of my IM from customers get capped, so i dont know all. It seems to be worse at times, SL runs worse.
I have submitted a ticket regarding a land purchase, in which ownership was not transferred to me - so, not exactly an inventory issue but definitely a 'failed purchase' issue.
Transaction: 503347335 Date: 2007-09-13 15:46:50 Type: Land Sale Like other residents, I'm still experiencing problems with new items not showing up in inventory. However they do appear after a while, or after re-logging. I thought it was due to my cluttered inventory, but maybe it is a bug so I'm mentioning it here! The last few weeks I didn't get as musch messages about this untill I figured ot why.
People complained to me: this is the third time I'm sending you this message. I never received any of their previous messages, so I guess mmost of them were capped or lost when I crashed. This non receiving items bug in combination with the IM caps makes it impossible to reach many people who's items didn't arrive. It's a serious issue when people spend money, and it's impossible for them to request a replacement because IMs don't arrive. Fuchs Barbosa: hello Mihai,tihs is the 3 Message:I hav buy the I have lost several when buying in other shops, and sadly enough many shopowners don't replace them. Happens to at least one or two of my customers every two to three days. I always replace items.
This has happened since months and tbh I doubt it'll ever be fixed. Costs me 10-30 minutes every 2 days to deal with it. Thanks LL. Lucky me has now had this problem start occurring since 16th October.
Items purchased through scripted networked vendors in world don't seem to be getting delivered. It's an intermittent problem. Some transactions with the same vendor / server work fine within minutes of the one that failed. So far I've not heard of a problem with the simpler single panel vendors I use where the object is stored in the vendor itself. (Crosses fingers!) In the last three days, as new member, I've experienced at least three scenarios along these lines:
1) Purchased item(s) that did show up as objects in inventory, but apparently what was purchased was the 3D sign advertising (& acting as purchase interface for). So later when applying the object to the avatar, the large-ish sign appeared as some messed-up appendage or cubist rendition of a sandwich board. 2) Sometimes I've bought items (fortunately less expensive ones) and not seen them in my inventory when looking for them later. As with others' experiences seen in this thread. 3) Today I bought something, didn't receive it, & right after this event, the sign displaying the desired outfit then put up a, "Sold Out" or "Unavailable" sign. Wish I'd been the last one to get the product though... A general remark on the subject: Who's getting the $3000+ Linden$ I've spent on products not delivered as advertised? And how is it that the object representing the advertisement & the payment interface is also an object that can get "sold" somehow - or associated with the inventory of - somehow who's just paid money for nothing? I'm empathetic to bugs in v-worlds being nasty, particularly with so many contributors & so much going on....add to it those who may even exploit object weaknesses... but the unfairness to customers losing money is frustrating. (Losing a dollar in a broken coke machine is one thing. Losing $3-$10 dollars on virtual outfits is another.) Any possibility of recovering some of the Linden$ losses from these issues? This is happening with increasing frequency over the past few weeks. I've had this happen more in the past 4 weeks alone than in the previous year altogether.
I never had this problem in the past, but in the last week purchases have been very slow to deliver. I bought seven items in the last three days and five of them took several hours to appear. The other two have still not arrived. Both were from JEVN vendors. So 100% of my JEVN puchases have vanished. I tried the link that Torley gave above but it does not show the two transactions, however the money is still gone.
I have had several complaints that my customers have paid for items and never received them but the money they paid for the items was taken from their account but not recorded in their transaction history or in my transaction history. I've had them clear cache, restart their computer, relog into SL and their balance is still reflective of the balance as if they paid for something and didn't get what they paid for and the transactions are still not showing up. These are purchases from non-scripted boxes set for sale.
During the Rolling Restart on Nov 28th 4 of 11 purchases failed in 2 locations. The money was taken from the customer but nothing was delivered. In one case there was the message "Assert server did not respond in a timely fashion".
3 items were bought from a vendor and one was a direct purchase via "buy". Personal comment: You put the merchants in a big dilemma: We try to help people who loose things and on the other hand we have no chance to verify anything. You simply write in your TOS: "experimental plattform, LL is not responsible for any loss" and at the same time support tells us merchants to "generously replace things". I'm experiencing a disturbing amount of failures, too. My sales are recorded locally in the vendor, and globally in a backend external server system. In all cases, no record ever shows up there, but it DOES appear in my transaction history, and I recieve the money.
It basically seems like money events aren't triggering properly. 20 623630109
Date: 2007-11-28 12:17:55 Type: Payment Desc: Saiyan Elite Bodysuit - Blue - Vendor Region: Crescent Source: Derin Swenson L$500 This is the most recent failure, as reported by one of my customers. I can be sure the item wasn't delivered, because the vendor has no record of it. Even in times of communicaiton failures,m the vendor itself will always keep a record when it dispenses items. I can't speak for all of the cases here, but I don't think this is a transaction issue, so much as a script issue. The money event isn't triggering 100% of the time. Has anyone here had these problems with non vendor purchases. Ie, objects set for sale, rather than scripted vendors.
The simplest way to tell the difference, is that with vendors, you have a pay option. With for sale objects, it's Buy instead. yes my vendors dont use scripts (have buy as an option instead of pay) and in most cases, I sell copies from the furniture in the shop. The bug happens at these sales too.
I get several messages a week from people who didn't get their items. I've asked in the inventory loss blog if it was usefull to email the list of non arriving items, and was told yes, but I never got a single reply when I sent the email. Nothing happened ever since. I stopped keeping track of them now, about 3-10% of the items people buy never arrive, I guess its just something we have to live with. Even after so long, theres no linden assigned to this issue, not a single reply here, and I don't think there ever will be one. Many of my customers and sales people who mention the bug in their profile don't vote here because they don't understand how jira works.. the lindes dont reply at all.. i dont think this will ever be fixed. This is just a hopeless case. I'm using Second Life 1.18.5 (75173) Dec 6 2007 10:26:10 (Second Life WindLight)
I seem to have had this happen to me several times. I do not remember which specifically, but it was some of the freebie, L$0, 'boxes' in the sim Stillman, at The Bazaar. I was mostly obtaining textures, in any case. One in specific may have been the "Shadow & Lighting Effects Textures".. They're the "buy contents" kind of boxes, single click it or right click, "Buy..." On some of them, I needed to "buy" twice before obtaining the item. Of course, I do not know if the server had received my failed "Buy" clicks in any way at all, since there were no L$ charges involved. The situation has been ongoing for me since October. I have filled out support tickets, one after the other. It happens in different regions, in different types of vendors, and when I purchased an item from myself, it even I didn't get it. I'm an authorized reseller and one of the companies I resell for does not make us whole when this happens, so I'm losing money on every failed transaction as I feel I need to do what's right for the customer!
It happened to me in Archnid island. Purchased items (with BUY option in menus, no scripts) and items were never delivered. It happened in different days and still happening too, 100% of times. Other people is happily shopping in the same place... I just don't receive anything.
Using: Second Life 1.18.6 (76886) Jan 3 2008 17:26:44 (Second Life WindLight)
I'm unsure if it's related, but.. I wonder. In Bare Rose HQ, the sim "Bare Rose", I tried to buy an L$1 item three times with Right click, Buy... then click the blue Buy button. The blue Buy button failed while I had Tools, Select Only My Objects enabled. No money was transferred at all, it is as if I had hit cancel instead of buy. I wonder if scripted "Pay" things are behaving in a similar way? Perhaps someone should test whether a purchase fails if "Select Only My Objects" is on versus off. Or.. I may have just been 'lucky' and it was a coincidence that it worked after turning "Select Only My Objects" off. It happened to me on March 3rd and again today as a customer. Both times I got this message after uying from a vendor "The system is currently unable to process your request. The request timed out."
On March 3rd, there was an issue with buying and I received the warning message from Linden labs after I had bought; to day there was an issue too and I received the warning before I bought, so I waited till the issue was apparently resolved according to the blog... How do I get my purchased items in my inventory? The vendor nicely gave me all information and references from my March 3rd missing items, but I really have no idea how to address the issue. On Sunday, March 9th I purchased 20 items over a two hour period but
> never received ANY of them. I have cleared my cache several times > and tried using different viewers to no avail. All purchases were > made within a two hour period at a time that I have discovered was > a time that SL was having problems. Please redeliver these items > to me. Thank you 
Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details: Purchase details:
Sale ID: 3491172 Seller: Devyn GrimmItem Name: Chaospire "Valkyrie" female armor - 6-piece set Purchase Price: L$800 Clothing Textures & Tutorial
Rock My World Fabulous Latex and strap dress Meike TM Hug & Kiss Animator The following items were not delivered after purchase > I bought 6 items as gifts for a friend yesterday (Thursday, March
> 13th) and had them delivered. However, I found out today that she > never recieved them. They were supposed to be delivered to Licia > Zona. I did get confirmation emails sent to me, but she never > received them. Can you please look into it and let me know if you > can get them delivered to her. The items are listed below (from > the confirmation emails). > > Purchase details: > Sale ID: 3497350 > Seller: Kya Eliot > Item Name: Oriental Halterneck Dress (Red) > Purchase Price: L$250 > > Purchase details: > Sale ID: 3497376 > Seller: Ketzal Frankfurter > Item Name: Toy Babydoll in Blue > Purchase Price: L$150 > > Purchase details: > Sale ID: 3497403 > Seller: Szentasha Salome > Item Name: J Scarlet Harness > Purchase Price: L$250 > > Purchase details: > Sale ID: 3497417 > Seller: Euterpe Zagoskin > Item Name: ** Nina summer dress with cardigan ** > Purchase Price: L$300 > > Purchase details: > Sale ID: 3497590 > Seller: Brooke Fairplay > Item Name: Musical Black Forest Birthday Cake TOUCH ME > Purchase Price: L$80 > > Purchase details: > Sale ID: 3497614 > Seller: Melissa Lawrence > Item Name: Birthday Balloon Emitter - Mellyz Desgnz > Purchase Price: L$40 > > > Thanks for taking care of this. Purchase details:
Sale ID: 3541195 > Purchase details:
> Sale ID: 3536123 > Seller: Lion Valentino > Item Name: Camo Cargo Pants > Purchase Price: L$150 Happened last night, I was shopping on www.slexchange.com, the item was not delivered to me, as it is now Monday. I ordered the internet radio signature edition from slexchange.com and never received it, though the money (450L) was deducted from my account
> Purchase details:
> Sale ID: 3547681 > Seller: Franky Cosmos > Item Name: Subzero Mask > Purchase Price: L$250 The following items were not delivered after purchase On the 15th March, I bought as a gift for Laurence Romano Meike TM Hug & Kiss Animator costing L$400, from www.slexchange.com The amount was deducted from my own acccount, but the item was not delieverd and is showing up in LR's INV. Details follow:-
Sale ID: 3529036 Please can you ensure that Laurence receives the item swifty, or kindly credit me, Ignatius Lytton the L$400 In the last 10 months since I started creating and selling my animations and associated products in SL, the problem of undelivered items has consistently increased as sales have increased. It has now got to the point where I actually dread logging in because I know I am facing a whole stack of support requests. Increasingly, there are days when I don't log in at all because of this. In terms of time, I now have to budget between half and hour and an hour a day to sorting out undelivered items.
This leaves me less time for content creation and leaves me in a frustrated state of mind before I even start. I am finding it increasingly hard to be polite to my customers as I sort out their problems as a result. This is of course is misdirected anger - it's LL I should be venting my frustration at! So this evening I decided to do exactly that - SORT IT OUT LL! YOU ARE STIFLING MY CREATIVITY, UPSETTING MY CUSTOMERS AND MAKING ME DREAD LOGGING IN EVERY DAY. I don't want to see new versions of Dazzle or Windlight until this is fixed! I don't care about minor fixes to this and that - this undelivered items bug is an immense issue to me, far more important than any other fix I have seen you implement in the last 10 months. It frustrates both me and my customers, many of whom don't realise it's LL's fault and will accuse me of ripping them off. I am planning a new customer support mechanism for my shop whereby I will be actively encouraging customers to report each and every failed item delivery incident directly to LL. I will be making it as easy as I possible can for them to do so. Having dealt with so many failed transactions I understand that the 'typical' SL resident is not in the slightest bit interested in coming out of SL and trawling through pages of text to locate the place where they can post their complaints - a fact LL should consider when looking at the vast amount of reports that actually HAVE been made on this issue. /rant Two purchases through SLEX ( http://slexchange.com
 ) on 3/16/08 were not delivered. SLEX advised me to leave a comment here regarding this, although I have some doubts about the cause of this erronious transaction.
Purchase details: Purchase details: I purchase lots of items at the wonderful SL Exchange. There are several items I purchased that never made it to my inventory. Please resend them. All I want is for these cool items to be in my inventory. Thanks for your prompt attention. Here are the items as listed in SL Exchange.
The grinch avatar – from beyond bobbysocks Cooking Pit and Spit (received the pit and spit, but not the menu items!!) Bill teh Cat avatar Voodoo Doll avatar Giant King Crab avatar Human Torch avatar Cookie Monster avatar *serial killer cigarette avatar with smoke Mickey Mouse avatar hermoine granger avatar (received but nor all the contents were there) Jeans package (contains 4 jeans) by Tonk Tomcat Indian headdress from Gruff grut Gibson Les Paul (based on) Indian Tribute Aztek gold flexi headdress boxed Ovation double neck guitar Handheld Shaman drum - two feathers WereHouse: Kaetif of legend: male Lion original Pooh bear Avatar apache Special edit headdress Miss Gadgets Fire Torch Universal translator v 7 Native Moccasin C - by beyond bobbysocks Full Metal jacket English gestures with HUD Please return these items to my inventory as i have made the full purchases for them in SL exchange. Steve Jaxxon The following SL Exchange Marketplace Purchase was made on
Sun, 16 Mar 2008 05:12:10 -0700 (PDT) and was undelivered for reason(s) unknown: Sale ID: 3538332 Seller: Renee Roundfield Item Name: Rubber Duckie Purchase Price: L$25 I ordered on SLExchange and never received my item. Below is the information.
Purchase Date: 03/21/08 Purchase details: Sale ID: 3616585 Seller: Darius Lehane Item Name: SLTunes - Use iTunes for your Land's Music Radio! Purchase Price: L$499 thanks for looking into this. Kaytie I have multiple items missing from inventory, usually expensive non copy items of clothing. Not all vendors will replace these.
Also lots of delivery failures from SLX. On Friday I had non delivery of 4 items all were for an event at my club which I had to cancel. I lost multiple items on SLX. I missed delivery of 4 items.
1. filing cabinetion> I purchased follow intens but dont recieved anything
Please, could you help me? When I purchased them my SL was bad didn't work proprely
Thank you! another item not received
dateSun, Mar 23, 2008 at 1:32 AM would be great if this bug could be fixed The following items were not delivered to my inventory and i was online waiting at the time.
SL Exchange Purchase details: SL Exchange Purchase details: im's were capped but in my email i found messages from SLexchange saying the following were bought for me, however nothing showed up
Sf design Cordelia Purchased this item from SLX, but it never showed up. In chat it said I refused it, but I didn't. I had removed myself from busy mode, and I wasn't in away mode. Nor was I in a high lag area - the sim had only three or four people in it at the time.
Sale ID: 3649590 Several purchases were made for me on SLX by a friend. The items he bought for himself got delivered, the ones for me did not. Here is a list of what was lost:
SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange Purchase details: I was not logged in at the time, so I know it was not because I was away or busy. I did recieve emails confirming the purchases, just not the items. Thank you for your help. I put in 300L's last night to gift a friend a skin :
> http://www.slexchange.com/modules.php?name=Marketplace&file=item&ItemID=578398 > and she did not receive it. I do not have the money and it is not > showing the purchase in my unrated. Please fix this. The user name who > was gifted was Pip Runningbear. I buy objects, but they dont come to me.
ast night i buy a few itens and i dont receive the itens...i need help to solve this problem, please, as soon as possible give me a answer, thanks. ID, Date, Type, Transaction_Description, Amount, Balance Per SL Exchange:
On March 27, 2008 I purchased items that were not delivered. I emailed SL Exchange and some they were able to redeliver and some they were not. Per their reply, as indicated below, I am following their directions... --------------------------------------------------------------------------------------------- I'm sorry you had trouble. Since these items are No-Copy items, we'll 1. Go to this Ticket on Linden Lab's Bug Tracker: Regards, ------------------------------------------------------------------------ I was not logged into Second Life at the time of these purchases. I have not been logged into Second LIfe in the past and had no problems receiving items. The only proof of purchase I have are the emails that SL Exchange sent. The transaction history from Second LIfe does not indicate, from what I can see, these particular items. However, SL Exchange did deduct the funds that I had in their account. These are the items that were not received, both purchased on March 27, 2008: > > Purchase details: > > Purchase details: Thank you, Maryska Nightfire My fiance and I have purchased a number of items from Carrie Grant including the Stargazer Wedding bouquets. The items I purchased on 3/25 (see below) however were not delivered, but I paid for them. Could you please make sure that I get them.
Thank you, Bailey Runningbear 4359880 2008-03-25 12:09:05 Purchased NIRVANA - Wedding Bouquet (Stargazer Pink Small) ~ Pink Lilies for L$350 -350.00 14335994 2008-03-24 17:48:37 Purchased NIRVANA - Wedding Bouquet (Stargazer Pink Small) ~ Pink Lilies for L$350 -350.00 I linked in to this issue from my server side issue (1487) because I believe it is directly related to the same things I was seeing, i.e. payment to an object which is using a money{} event script, that fails, and gives a timeout or other dialog to the user, but the money is kept, and the server side money{} event the vendor is using to give the items, add to an external DB, etc is simply never being triggered.
Sale ID: 3759787 Seller: Devyn Grimm Item Name: Chaospire - "Starwoven" Purchase Price: L$350 on SLexchange.com
Hi, I had a problem with the delivery of my Black Leather Rivets by Devon Dinzeo and I need them redelivered please, I was away so I need it redelivered please. thanks,
i have hundreds of customers over the past 3 weeks not recieved there items this issue has ben in jira since august of 2007 i just canot believe it is not being fixed and it is not a priority one bug just beyond me businesses are HURTING Over this every day constant this issue for over 3 weeks now straight every day every day bandaid fix please FIX IT FOR REAL i keep hearing asset server upgrades will fix this have we not already had
this??????? ever since they put that throttle on a few months back this issue has worsened please fix it its is so far overdue and this need immediate attention Purchase details:
> Sale ID: 3763756 > Seller: Solitarian Lunasea > Item Name: PhotoBall Deluxe Photo Studio > > Purchase Price: L$1600 did not receive delivery of the above item I've purchased the item listed bellow on 04/01/08, but never received it.
Purchase information follows: Purchase details: Today I tried to purchase "Vampire BITE Feed GOTHIC Feeding VAMP Goth Fetish VAMPIRA vampyre KISS" through SLexchange for L$1000 and it never made it to me in world. I have filed a customer support ticket with SLexchange too. Any assistance would be appreciated.
On March 27th, I purchased two copies of the "Chaospire 'Circe' Sorceress Outfit" from SL Exchange. One was for a friend, and the other was for myself. Yesterday, my friend finally had a chance to log into SL, and found that the gift was not received. I had also not been in-world since before the 27th, so I logged in to check, and I did not receive the item either.
I checked over my Transaction History to be sure, and do not find an inventory offer for the item anywhere. However, on March 27th, shortly after I made the purchase, I did receive an e-mail from SecondLife offering me the item: The object 'SL Exchange Magic Box black' in Second Life has offered you inventory. = SL Exchange Magic Box black is owned by Devyn Grimm Some time between then and when I logged in this morning, the inventory offer expired or vanished or something. I also have a customer support ticket in with SL Exchange about this delivery failure. purchased item# 620345 living room set and the only thing that was delivered was a texture containing the picture of what i bought.
These items were not delivered to me yesterday -
14732755 2008-04-04 12:00:08 This bug needs to be fixed because it is affecting my ability to develop an island for a customer. Thanks. these item was not delivered
> Purchase details:Sale ID: 3825793Seller: Meike HestonItem Name: Meike> TM Hug & Kiss AnimatorPurchase Price: L$400 from Sl exchange thanks I purchase a 2000 L item from Slexchange on the morning of April 6th. I never received the item and would like it or at least get my Lindens back. I purchased many items from them before and always received the items.
hey I never received these items!
832974309 Date: 2008-04-06 03:12:05 49 832973573 Date: 2008-04-06 03:11:20 50 832972513 Date: 2008-04-06 03:10:16 51 832970799 Date: 2008-04-06 03:08:32 52 832965080 Date: 2008-04-06 03:02:54 make sure the customer doesn't have you muted.
This problem is sometimes (but perhaps not always) caused by the customer having the owner of the vendor muted.
>Dear Jorie Teichmann,
>> >> Thank you for using SL Exchange, we appreciate your business! The >> details of your purchase are listed below. >> >> Regards, >> >> SL Exchange >> >> Purchase details: >> Sale ID: 3806491 >> Seller: Bambii Rockwell >> Item Name: BAM - Red Everlasting Long Stemmed Roses Bouquet BOXED >> Purchase Price: L$200 >> >> This message was sent by SL Exchange. For help with your account (or >> with this message), please contact us by mailing to support@slexchange.com. >> Received this notification! Dear Linden Lab, I wish to add this item to your list of non-delivered items. Details are below. TY Thoem Post
Subject: SL Exchange Marketplace Purchase Date: Mon, 7 Apr 2008 20:46:27 -0700 (PDT) Dear Thoem Post, Thank you for using SL Exchange, we appreciate your business! The details of your purchase are listed below. Regards, SL Exchange Purchase details: Hi Linden,
Need your help to get an item that i bought through SL Exchange and is not in my inventory. Is NOT COPYABLE and SLX can't sent it to me as they did in the past with other lost items. Thursday, April 10, 2008 12:12 AM Thanks in advance. Darius Kumsung Item purchased from SL Exchange but not delivered.
> > Purchase details: Purchased 4 Items, and haven't received a single one.
The latest one, I tried purchasing again. Still no delivery. Got the emails for all 4 as well. ID Date Type Transaction Description Amount Balance Thanks. Yes on April 6th i bought this item and never recieved it
Purchase details: I have not received the following items I have purchased:
Purchase details: While I understand this is not an "exact Science" LL has going in the form of Second Life, I am resentful of taking time out of my day to even have to post here. I run two business and I am tired of having to try and solve my own problems here when it is LL who cannot get it straight. I would like my complete inventory which never loads the same amount of items. If I pay for a product in game or on SLX I do expect to receive it. If the fault is with SL then it is not my duty to go though 7 steps to get my things back. I am a premium member, and I have I would like the items I have purchased, some many times over. I do believe it is a janitor on the night shift in some warehouse on an old IBM, with the wrong sized screwdriver, running SL. You ought to be ashamed. Bad business practices are never excusable, only noted and filed away for when the average Joe Blow with well turned attorneys, gets fed up and wants satisfaction. Fix this travesty you call Second Life. Most sincerely, "Fiona Meads" I am missing items as well, this transaction occurred two days ago at teh beginning of one of the periods when transactions were not being completed
> SL Exchange deBruce Munro I purchased an item and did not receive it.
SL Exchange Purchase details: > I ordered an item that did not show up in inventory. I got a message saying it was:
> [23:08] SL Exchange Magic Box standard owned by Top Tank gave you > 'Event Orchestrator v1.11' ( http://slurl.com/secondlife/Jade/29/167/47 )> But nothing like that name showed up in my inventory > > Nonetheless the funds were applied against my account I bought "Low Prim Hummingbird Feeder - Green Birds" by Careltje Phoenix on SL Exchange. The item was never delivered.
More SL Exchange problems
I purchased an item and did not receive it. > >> Purchase details: I purchased the following items on 4-11 and never received them:
Purchase details: Ref:
While ordering from SLX I was logged into SL and I forgot that my Avitar was set to busy. Thank you for the fast response I purchased items from SLexchange.com on Friday afternoon, April 11th, 2008. When I logged in after 4pm(CST) I received other items I had purchased during the day but not these two:
Purchase details: Purchase details: There seemed to be a number of issues last weekend. -Kate McCellan I recently bought eight gifts for my friend Callie Tendandes. Five of those gifts came, but the other three didn't. The eight items are listed below, and are marked with either delivered or not delivered. Any assistance would be greatly appreciated. Thank you so much for your help.
1.Black Leather Harness Outfit [DELIVERED] 2.Funky Diva Leather Combo (Pure Black) .:: by Max ::. [DELIVERED] 3.Fetish Fantasy Black Leather Corset and Skirt .:: by Max ::. [DELIVERED] 4.Leather Corset Set with Latex Catsuit [DELIVERED] 5.Sexy Leather Bondage Teddy [NOT DELIVERED] 6.Open Leather Dress [DELIVERED] 7.White Leather Harness Outfit [NOT DELIVERED] 8.XTC Sexy In Leather-No Copy, Mod, Trans [NOT DELIVERED] I recent bought an item on SL exchange that was not delivered. Here is the info:
Purchase details: Hopefully this issue can be resolved. Elizabeth Hallstrom I recently bought an item on sl exchange as well. I had just got done with a tp and ordered the item..it never came. This is not the only time this has happened as a gift I bought never arrived either.
I ordered the Personal Spy V. 1.5....never came. Hello, on april the 15 th I´ve buid the followed item: Red Roses Wedding Arch from Cole Kinsella for 500L$. It never arrived
This is a copy of the history: I´ve paid, the money transfer was done but the item never arrived me. I was online inworld the whole time. Thanks for help FinjaMalin Byk Made some purchases and one item i did not recieve all others i did.. i was online at the time and the purchases were from the sl exchange..
15207801 2008-04-16 13:40:31 Purchased !Unable to render embedded object: File (HUSKY GFX) not found.! ReapMaster boots female for L$490 thanks for your help Purchase details:
> > Sale ID: 3961017 > > Seller: Vent Sinatra > > Item Name: Set of Clothes Pegs > > Purchase Price: L$10 > > made the purchase an the person I asked it to go to received a notice but no item --just send it to me this time thx 04.17.08 purchased item from SLX - sale ID 3986762 - item was delivered but did not work - requesting re-delivery... thank u... Trager Alter...
Hello
Purchased item from SL-Exchange I have paid and money transfer has done but the item never arrived me. Sale ID: 4029792
> Seller: Cathereine Night > Item Name: GUNMETAL Anal Strap-On > Purchase Price: L$150 Beside, i added 500LS to my slx terminal, and it seems they are not Purchase details:
Sale ID: 4034081 Seller: Henri DeCuir Item Name: ON SALE! Stunning, Unlimited Use Fireworks! Best Fireworks in SL! Purchase Price: L$1999 > Sale ID: 4042891
> > Seller: MissBogey Shui > > Item Name: Chocolate Box I > > Purchase Price: L$59 Item purchased from SL Exchange undelivered.
SLExchange purchase #4043220, LaynieWear-Teagan > Purchase details:
> Sale ID: 3906106 > Seller: Pebbles Rockin > Item Name: BS Bad Girl Scripted Skirt & Pants Set (Boxed) Purchase > Price: L$399 Item purchased from slex on 4/21 and was qued for delivery but never arrived in inv.
> Purchase details: Once again I bought on sl exchange, and once again I did not receive my
articles, I join the list of those to you, thank you to do what is necessary so that I can receive them. Best regards chaneve Lane SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange Purchase details: SL Exchange
Purchase details: I ordered the following from SLexchange but did not receive the items inworld when I returned. My ims were capped when I returned, if that makes any difference, though that often happens and normally I stilll receive deliveries. For what it's worth, I do not have trouble with onrez.com, only slexchange, though I can see in onrez history that there are often delivery problems, but somehow they catch them and redeliver before I have to ask for help. It seems delivery inworld from out of world sites is a consistent problem, though they have different ways to track that information and do something about it.
Mellyn McCarey 15608399 2008-04-25 19:47:50 Purchased *Distressed Paint Can Grunge for L$250 -250.00 0.00 I ordered the following item from SL Exchange and did not recieve the item:
3D 10x10 Dance Floor ORANGE Very annoying. I ordered the VISTA SUPA VALUE ANIMATED FEM V1 for L$1500 from SL Exchange and did not receive the item.
Today, at approx. 9 am (SL time), I ordered from SLexchange a Santa Fe Furniture 15-piece set for L$ 1470, item ID= 277264 (from URL). I did not receive it in my inventory. The blue accept inventory box popped up, and I clicked "accept." However, it never appeared in my inventory, even after relog.
I purchased Full Tribal Ladies tattoos for $275
but the item was not delivered. The item now states it is unavailable presently, but it wasn't when I bought it and my money has not been refunded. i have a screenshot but can figure out how to load it  Pristine Ivory I purchased a Gothic Victorian Gown with Bustle as a gift for 199L$ from the SLExchange on 4/26/08, and it was never delivered.
I have had the same problem recently. I seem to have been in a sim with a much slower connection to the asset server than usual(Amaru).
i purchased as a gift it never got to the person.
16013876 2008-05-04 04:47:09 Purchased Gothic-Redemption Outfit-gothic vampire flex outfit-Gothic shop for L$315 Two items were purchased for me as a gift that i never received inworld, but did get the email notifications.
These email notifications are as follows: > Item 1 > Item 2 Please fix this. Thank you. Prowess My alt purchased the following item from SLX for me as a gift. I (Mathison Nightfire) was in world at the time, not away, not busy. His SLX account was credited, and I received the following message:
[12:01] SL Exchange Central Authority: [name of my alt] has given you a gift of "[DP Fashions] Scripted Lab Coat" from SLExchange.com! However, it never arrived. The item was the following (from my alt's SLX account history): 16082408 2008-05-05 12:01:32 Purchased [DP Fashions] Scripted Lab Coat for L$425 -425.00 34084.00 i purchased this item for my partner Destiny Barber she did not get it.
16072889 2008-05-05 07:58:36 Purchased ZIPZ:set Dark Hart Auburn for L$239 i did not get this gift.
SL Exchange> Central Authority: Edith Uborstein has given you a gift of "[NEW]> Functioning Drawbridge (animated) - MOD VERSION" from> SLExchange.com! Purchases not received from SLExchange yet again! Items were paid for with USD *NOT* Lindens. Therefore there is no Transaction Number.
Please see Email Receipts! Dear Maryska Nightfire, I haven't received an item I bought from the sl exchange either. I bought it using lindens and was in game, not afk. My window wasn't minimized, I was playing in windowed mode so I would be sure to receive the item but it never came.
I hope this issue gets resolved soon. So very frustrating. --------------------------------------------------------------------------------------------------------------------------------- Dear Sumatraa Llewellyn, Thank you for using SL Exchange, we appreciate your business! The details of your purchase are listed below. Regards, SL Exchange Purchase details: ----------------------------------------------------------------------------------------------------------------------------------- I successfully bought an item from SLExchange an hour before grid went down due to 'Asset storage cluster problems' happens on May 9th, 2008 at 04:49 am PDT. When it came back online, I bought another couple of items in the same way but they were not delivered to inventory, even though I pressed 'Keep' button on delivery dialog box. I refered to the FAQ and tryed clearing cache then waited a few hours but it didn't help.
I received one of the items from SLExchange support, however, the other one was no copy so I was told to vote and comment to this issue. Hope this information helps tracking the cause. Items I purchased and not in my inventory: (transaction has been recorded on SLL Funds History) Tama Lisle I biught an Item as a gift on SLX and was never delivered to recipient Item was Nun Hunter outfit
I bought several items on SL Exchange that were not delivered, they were purchased as gifts for Eureka Goldlust. The Help staff at SL Exchange were able to resolve two issues but one is still unresolved. The relevant information is:
SL Exchange Purchase details: Thanks! i did not get my tracestar beta hypnosis engine it did not show up in my inventory at all form sl exchange
This problem is becoming a real PAIN to me. I spend a LOT of money on Second Life.....just check my transactions or better yet, ask my real life husband, he will tell you how much REAL money that I spend here. This bug has happened to me several times and I know it is a real pain to ME and also to the vendor. I hope that you are working very HARD to fix this issue because I will start to look OTHER places to spend my money if the problem is not fixed soon. Here is my most recent missing item:
GIFT ITEM FOR : Jeldsen Carbetta Item was purchased at SLEXCHANGE.COM because this is one of the few places that it is easy for me to buy a gift fr someone. I know that he was not "away" or "busy" at the time. >I had him check everything that I am aware of to do. I also had him clean > Thanks in advance for your assistance with this matter. I didn't receive these items today after purchase on SLexchange:
Fart Follower ItemID=620631 *my other two items did arrive no problem. **all the missing items appeared this morning 12 hours later, including those that SLex resent I bought several items off the SL Exchange to be delivered as a gift. My money was taken, I got all the messages that it had been delivered but these items were not delivered. All but 4 were received. I am thinking it might be attributed to the capping of messages that SL has but in any event I can't have them redelivered because of the no copy status yet I don't get my money back.
16328535 2008-05-10 16:48:23 Purchased Lizziey Black Bootsie ~ Stiletto for L$350 -350.00 232.00 Its been almost 24 hours and nothing. Purchase details:
Sale ID: 4184728 Seller: swaffette Firefly Item Name: Sf Design Builder / Construction Worker Set Purchase Price: L$300 Intended Recipient: Teejay Dojoji Recipient accidentally refused the object, as we have been spammed lately with unsolicited offers from other sources. Purchase Info
Sale ID 4333675 Seller Simone Barsov Item Name Simba Digital Tech TV & Stereo Purchase Price L$899 Intended Recipient Revlon Benoir Made purchase, got a message in local IM say received, but there was no product, additionally I could not rez anything else out of my inventory. Then SL crashed, and I could not log back on. I had to do a reinstall to get back on. The items that I am missing are listed in this comment section. Thanks for your help:
SALES ID: 4329065, 4329087, 4329186 Please send to me ASAP.. Thanks, Tatonka Watanabe Hello, I've bought yesterday a Psyke's security orb V9 as a gift for Fernan Darkstone, I've paid in USD but never received the item, most surely due to the latest asset server issues... please can you check the transaction and resend me the item or refund the money so I can buy it again? Thank you.
Oriental House "Gaun" L$300
Item Name: KAMA SUTRA Sex HUD, Enhance your lovelife! 500 Animations> w/ KamaSutra Sensual Lovescenes & Chapters not recieved
I have two recent occurrences of this problem, purchasing items via Second Life Exchange:
Transaction 16175502 2008-05-07 11:17:36 Purchased Canimal - Rampage for L$300 Transaction 16507267 2008-05-14 23:41:50 Purchased Picnic Basket Set for L$300 In the case of the picnic basket, I likely logged into Caledon Kittiwickshire (Cdn Kittiwickshire). I do not know where Darien Mason might have been when the gift purchase did not complete. One more occurrence.
Transaction of Dual Dance Pole, showed as being delivered but never arrived L$799 from slx I Purchase details:
Sale ID: 4397007 Seller: Opal Proctor Item Name: Plat Gift Certficate for the Arbor Purchase Price: L$2000 This item was bought as a gift for someone getting married she was online at the time when i sent it to her. I asked her after the wedding if she received the gift because i have had some items that i have sent as gifts that people never received. She said she did not receive it and checked her inventory for it and it was not there. Other items i did not report but it's really becoming a problem for me. Mon, 19 May 2008 07:07:43 -0700 (PDT)
The object 'SL Exchange Magic Box standard' in Second Life has offered = SL Exchange Magic Box standard is owned by LoneWolf Mackenzie Lone-Night out with Tee (Pack)open shirts worn as a jacket and jeans Contains 4 shirts and 4 pair of modifiable jeans purchased, was offered this item online and I accepted it but it did not appear in my inventory PRIM COUNTER for L$375
Creator : Lori Serevi > I got this for a friend and she never got it.
> > Purchase details: > Sale ID: 4472660 > Seller: BastChild Lotus > Item Name: BastChild Designs Ankh Choker - Silver fitted > Purchase Price: L$199 > > It was suppose to be sent to an Aubrey Sommerfeld My account is LuckyJade Alter. It was a birthday gift to her and I'd like it sent to her or my lindens back so I can get her something else. I bought a beer drinking contest for 999L and did not recieve, imed the seller and told me to contact slex. has been two days still nothing
Bought on 5-22-08 Many things not delivered but charged for:
Purchase details: Purchase details: Purchase details: The last two were for a friend. There are lots of other examples. i purchased boots yesterday, but they never made it into my inventory
SL Exchange I bought a Media Center in SL Exchange.
The details of my purchase are : However, I have not received my object yet. 2 gift cards...
Purchase details: SL Exchange
> > Purchase details: > Sale ID: 4556738 > Seller: Ben Stravinsky > Item Name: Underworld - Extreme Avatar > Purchase Price: L$2499 > > > Game name Tamer Turner > > I did not receive this purchace after paying for it. Alexandra Soderberg
SL Exchange Purchase details: Sale ID: 4580511 Purchase details: Sale ID: 4580471 I did not receive the above items after the money was taken from my account. I'm sorry you had trouble. Since the " VK Silken Fantasy Lingerie Sets Submitted By: Nelli Nightfire
I never received the following... Purchase details:Sale ID: 4595658Seller: Akaesha RevnikItem Name: KAMA> SUTRA Sex HUD, Enhance your lovelife! 500 Animations w/ KamaSutra> Sensual Lovescenes & ChaptersPurchase Price: L$3750> > I have sent 3 emails and have had no response. I had ordered this for a special evening yesterday.... Please advise ASAP!!! Thank you *This transaction was handled by the creator - she is awesome!* I edited this post, so it could be looked at, but I am no longer in any need for the items not purchased nor the L$!**
19 928971592 Date: 2008-06-02 01:19:18 20 928971387 Date: 2008-06-02 01:19:02 21 928971192 Date: 2008-06-02 01:18:48 I did not receive the above on June 2, not sure why I was charged 3 times for the same item! But the message I got was the transaction had timed out and could not be processed at this time, but it took the money? I have contacted the creator and she advised I clear my cache (which I do nightly), file a bug report (which is even more confusing than it used to be), and send her a copy of my transaction history (which I have done). Since this is the first time in a LONG time this has happened, I won't whine, I would just like my shoes and L$700 back! i bought the following items thru slexchange whilst not logged into sl. the items never arrived - i wasnt able to log back into sl for around 40 minutes after the last purchase - due to sl viewer freezing up on me for some reason??????
Items undelivered SALE ID 17505542 SALE ID 17505389 SALE ID 17505370 SALE ID 17505202 I have reported this incident to SLEXCHANGE and they have advised me to vote/comment here before getting back to them Curvy Corsairs outfit never recieved after purchase, tried clearing cache and relogging nothing. $700L by wiccan sojourner
June 1, 2008, my friend Kiril Alturas, purchased for me as a gift through SLexchange a Kama Sutra HUD (3,750L).
Not sure I did this right. I created my own bug, but then was told to report it here. I've linked my bug to this one, and copied my comments. While I was online at the time, I was in busy mode, and he wasn't aware of that and that deliveries from SLExchange do not go into trash as inworld deliveries do. This is a modify/transfer only item and support has been contacted through both SLExchange and the Merchant. I have been requested to file this 'bug' with JIRA in order to receive re-delivery of the product. I have no idea who can make this work - be it LL or SLExchange - but, can deliveries while in busy mode, not be sent to trash folder, just as inworld deliveries are? Regards, I bought the item
Purchase details: Monday, June 2, 2008 3:26 PM This message was sent by SL Exchange. For help with your account (or with this message), please contact us by mailing to support@slexchange.com Im not blaming the seller for non product delivery..Im sure it was a glitch somewhere in the system Lanceh Horan I paid for this item on SLexchange and never recieved it n inventory.
SL Exchange Purchase details: When I tried to rez the following object, it disappeared betwenn my inventory and my world.
Purchase details: Sale ID: 4703389 Seller: Mhaijik Guillaume Item Name: Gypsy-Leather, Knots and RIngs - Necklace Purchase Price: L275 I bought this on SLEX and I believe that I paid for it from my US dollar account. Shortly afterwards, I noticed when checking my inventory, that I had someone else's inventory!!! I then logged out, and when I tried to log in again, I had to download a new version of the Release Candidate. I payd for some items on sl exchange and never recived in my inventory... and I see it is a common problem, can you help me to get them? I spend a lot of L$ .
Purchase details:Sale ID: 4659628 Purchase details:Sale ID: 4658815 Purchase details:Sale ID: 4660569 Purchase details:Sale ID: 4660558 Purchase details:Sale ID: 4660522 Purchase details:Sale ID: 4660442 Purchase details:Sale ID: 4660415 Purchase details:Sale ID: 4660342 Purchase details:Sale ID: 4660030 Purchase details:Sale ID: 4660155 lost item bought on slex never delivered
17099445 2008-05-26 00:06:29 Purchased KAMA SUTRA Sex HUD, Enhance your lovelife! 500 Animations w/ KamaSutra Sensual Lovescenes & Chapters for L$3750 -3750.00 1150.00 I bought 32 items on SLX - 4 needed a second attempt but then arrived and I still did not receive the following:
Sale ID: 4696185 Sale ID: 4696160 Sale ID: 4696152 Sale ID: 4696147 Sale ID: 4696143 Sale ID: 4696135 Sale ID: 4696082 Sale ID: 4696079 Sale ID: 4696075 Sale ID: 4696072 Sale ID: 4696070 Sale ID: 4696063 Sale ID: 4696058 Gentleman,
I was supposed to receive those items below. Would you please what I can do? Thanks a lot. Best regards, Akiko Wezzog Items I purchased are belows: 2. Sale ID: 4668408 3. Sale ID: 4668405 4. Sale ID: 4668401 5. Sale ID: 4668388 6. Sale ID: 4668249 7. Sale ID: 4668206 8. Sale ID: 4668199 9. Sale ID: 4668191 10.Sale ID: 4668186 11.Sale ID: 4668176 12.Sale ID: 4668169 13.Sale ID: 4668129 14.Purchase details: 15.Sale ID: 4668091 16.Sale ID: 4668073 17.Sale ID: 4668063 18.Sale ID: 4668054 19.Sale ID: 4668045 20.Sale ID: 4668016 21.Sale ID: 4667999 22.Sale ID: 4667993 23.Sale ID: 4667973 24.Sale ID: 4667966 25.Sale ID: 4667956 26.Sale ID: 4667942 27.Sale ID: 4667911 28.Sale ID: 4667872 29.Sale ID: 4667862 30.Purchase details: 31.Sale ID: 4667797 32.Sale ID: 4667788 32.Sale ID: 4667763 33.Sale ID: 4667745 34.Sale ID: 4667722 35.Purchase details: 36.Sale ID: 4667684 37.Sale ID: 4667672 38.Sale ID: 4667664 39.Sale ID: 4667640 40.Sale ID: 4667637 41.Sale ID: 4667629 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Bug
Closed
Critical
Items not delivered after buying: customers pay for an item but don't receive it.
i have had well over 100 customers not recieve there items after purchase
i tell them to clear cache and relog to an empty sim that is for auction and let there inventorys reload fully
99% have not contacted me back for replacements so im guessing they have showed up after awhile