|
|
|
[
Permlink
| « Hide
]
Marine Kelley added a comment - 02/Aug/07 01:53 AM
I thought I was the only one to experience that ! I sell only one item priced L$1000 (all the others are cheaper) and it looks like a part of the purchases never makes it... It's random, and on top of it most of my sales have been delayed recently, which adds to the confusion. Let's investigate. Thanks a lot for opening this ticket Inigo.
Yes i've been experiencing this kind of issue for a few months now. I get a lot of complains from people buying items and the item not arriving. I've seen several show owners mention in their profile they do not replace items which don't arrive anymore so I guess I'm not the only one who has this kind of error.
Here it happens to any kind of sale sometimes - with both high and lower priced items. People tend to complain a lot more about the higher priced ones though - I'm not sure if this has to do with the error happening more often or that people tend to put more effort into contacting the owner when the items is more expensive. Thanks for reporting the bug! In the last 10 months since I started creating and selling my animations and associated products in SL, the problem of undelivered items has consistently increased as sales have increased. It has now got to the point where I actually dread logging in because I know I am facing a whole stack of support requests. Increasingly, there are days when I don't log in at all because of this. In terms of time, I now have to budget between half and hour and an hour a day to sorting out undelivered items.
This leaves me less time for content creation and leaves me in a frustrated state of mind before I even start. I am finding it increasingly hard to be polite to my customers as I sort out their problems as a result. This is of course is misdirected anger - it's LL I should be venting my frustration at! So this evening I decided to do exactly that - SORT IT OUT LL! YOU ARE STIFLING MY CREATIVITY, UPSETTING MY CUSTOMERS AND MAKING ME DREAD LOGGING IN EVERY DAY. I don't want to see new versions of Dazzle or Windlight until this is fixed! I don't care about minor fixes to this and that - this undelivered items bug is an immense issue to me, far more important than any other fix I have seen you implement in the last 10 months. It frustrates both me and my customers, many of whom don't realise it's LL's fault and will accuse me of ripping them off. I am planning a new customer support mechanism for my shop whereby I will be actively encouraging customers to report each and every failed item delivery incident directly to LL. I will be making it as easy as I possible can for them to do so. Having dealt with so many failed transactions I understand that the 'typical' SL resident is not in the slightest bit interested in coming out of SL and trawling through pages of text to locate the place where they can post their complaints - a fact LL should consider when looking at the vast amount of reports that actually HAVE been made on this issue. /rant Purchase details:
Sale ID: 4768999 Seller: Outy Banjo Item Name: Auto Emote - Automatic Facial Animation HUD Purchase Price: L$500 This is the item which I did not receive into my inventory after purchashing it. I had a bug in the new candiate realese viewer which may have caused this. I had both he older viewer and the new one on my PC. After deleting the older version,and receiving an update, thew cadidate is working very well. I also did not receive the following item after purchasing it on SLexchange.
19926427 2008-07-26 06:23:47 Purchased :: D-FACTOR EXCLUSIVE ::> BIZZARE BLACK for L$400 -400.00 Money was deducted immediately but the item never arrived. I've been having delivery failure issues for some time now. Myself, I'm very polite and patient about it; I hate having to bug vendors over things that haven't been delivered. I've been told that I should come here and report my latest failed deliveries, so here goes:
7227924 2008-10-11 02:37:30 Jezebel Yaffle Purple Pixie Wings 7227922 2008-10-11 02:37:26 Maxwell Harmison American Betty T-Shirt 7126182 2008-10-06 17:14:08 Charlotte Webb 16 Leather Boots -Green I don't blame these merchants. I really just want my merchandise, please. I've had two failed deliveries this week. Xstreetsl has sent me one, but I still havent received the other article, even though I've paid for it. I've been requested to document my failed delivery here.
I paid L$200 for: > Item Name: Stars- particles-blue-white 20m, Sale ID: 7293307 Purchase Price: L$200 . The L$200 was deducted, I received a transaction receipt thanking me for the purchase, but the item was never delivered. Please send asap. > @Dave Bellman who said "YOU ARE STIFLING MY CREATIVITY, UPSETTING MY CUSTOMERS AND MAKING ME DREAD LOGGING IN EVERY DAY."
This could not possibly be stated better, and I feel exactly the same. This issue has been going on for perhaps 2-3 YEARS now with no sign of resolution. I bought "Ilse's Animations Rune Scribe-Profane Portent" for my friend Viking Slaughter on 11-22-08. I paid 500L but it never arrived.Until I came here, I was blaming XStreet SL, but after reading the comments, I realize that it's a bug with SL. As a content creator myself, this should be a big priority on bug fixes.
lost transaction due to what appeared to be my viewer crashing at moment of delievery. by the time I got logged back in, the transaction must have already failed because I never recieved my item.
I bought 4 items and never received them
3- BATH TUB by AKKO SYSTEMS 1- AKKO`S MIXED BATH 1- WD Basic Stitched Leather Texture Bundle I really hope this gets resolved soon I bought the follow items and never received them
8473832 2008-11-30 15:30:30 Earalia Nolan Tentacle Demon - Hair 8473776 2008-11-30 15:28:23 Melle Allen Kitty tatzen Turnschuhe Neko, Kitty , Girly gratis 8473762 2008-11-30 15:27:54 korncob jigsaw Free neko tails 8473579 2008-11-30 15:21:23 Nakitta Nightfire =^ WILDCATZ ^= SEXY STAR FISHNET OUTFIT 8471720 2008-11-30 14:20:06 Tatyana Ultsch !MPS! -Raver Kitten boxed 8471135 2008-11-30 13:59:32 Kristina Dailey <DD> Rave Rings V2 (Free) 8471056 2008-11-30 13:57:25 Kristina Dailey <DR> Rave Ball V2 (Free) Here are the Items and order information. Xstreet worked as usual just items never arrived:
26116539 2008-11-27 18:20:41 SLL Item Purchase Purchased Spike Table for L$50 -50.00 I understand only a little.
Bought item when SL went offline. Item never delivered. Sale ID: 8503742 attempted to purchase same item three times:
Sale ID Date Merchant Item Delivered To SLL Price I purchased Oh Lala Leather & Lace, Blk Leather
Skull Chaps with Jeans and was in away mode ansd did not get my chaps....i since then bought it again since i needed them right than..so if possible please refund my money... Purchase details: Purchase details: I purchased a Singing Snowly Sleigh - Red for 500L ID 8547026 from SLEx as a gift for Mitch Triellis and it was not received by him
The item was made by Sahirah Hauptmann. I would appreciate any help you can give me Missed an item. Purchase details:
Sale ID: 8652819 Seller: Rikard Bashly Item Name: 'Brigantia' torc - old gold. Purchase Price: L$249 It really seems to me that this should be a priority. Thank you for reporting this.
The main issue is re JIRA guidelines http://wiki.secondlife.com/wiki/Issue_tracker For account-specific help please post a Ticket with Support http://secondlife.com/support/ Thank you : ) Item not Given.
Sale ID:8770751 Seller: Shifty Simons Item Name:Primal Art Tattoo Draconias Dragon Purchase Price: L$900 I ordered the item and then my SL became froze and then crashed. When i logged in, the item was never delivered. Thank you.. Item not Given
Purchase details: I ordered the item and then my SL became froze and then crashed. When i logged in, the item was never delivered. Thank you.. 8820522 2008-12-13 12:07:27 Pinco Janus *bf wool norge red dragonfly Olsen 300
Item not received!! Items undeliverd , Chevy Clock and Living room set. thanx,
I've got 3 items not delivered (gift for a person)
Purchase details: Purchase details: Purchase details: Thank you for reporting this.
The main issue is re JIRA guidelines http://wiki.secondlife.com/wiki/Issue_tracker For account-specific help please post a Ticket with Support http://secondlife.com/support/ Thank you : ) i buy an item as a gift for my friend "angelo darkstone"but he don't receive it
I ordered the following and did not receive the item
Purchase details: I was on around "12/25/2008 08:10" paid to Xstreet SL Terminal v2.2.5 st for buying gift to my friend, but no goods has been delivered to my friend.
There is the detail of my purchase: Purchase details: I bought the following item off XstreetSL and the product was shown as delivered, but after clicking the Keep button the item was never in my inventory. There's also nothing in my transactions history that speaks of it.
Purchase details: I purchased the item while there were issues that affected the delivery of items, too, which may be the cause for this. Item was declined by accident, and we would like to get it back
Purchase details: thanks for any help we can get. "Dance-Pants-Set 2 Bad Girl, Neko,Kitty schwarz/rot , 2Netztops,2 rote Tops,2Hosen"
I purchased the above items through xstreet and they did not land in my inventory. I am usually quite satisfied with xstreet services but the last few transactions have become a little bothersome. Thank you for all your assistance so far. Capturer's Belt (CTD) with Unlimited Mod/Transfer Slave Collars - CTD Slave Collar/Leash System
Price is = L$1999 Seller = Cryas Tokhes I bought this from xstreet through paypal.. and i did not get it.. I got the other stuff i bought but not this belt.. It says i paid for it and what not but i never got anything in game.. Jhonny Deep (v2.5)
L$350 seller= LaeMi Qian Bought it on Xstreet sl marketplace on sat, just before the big crash and the item warnings. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 |
|
Bug
Resolved
Critical
Bought items not being delivered - customer pays but receives no object
