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Issue Details (XML | Word | Printable)

Key: MISC-3183
Type: Bug Bug
Status: Resolved Resolved
Resolution: Contact Support
Priority: Normal Normal
Assignee: Unassigned
Reporter: Franja Russell
Votes: 0
Watchers: 0
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4. Second Life Misc Issues - MISC

8-1-09 at Matika's Textures I bought a set of Rug Textures made by Nympheas Nogath. $ was deducted from my SL account, but the set didn't go to my Inventory. Nym. TP'd me to her store + gave me another set but owed Matika extra $. Plz help.

Created: 03/Aug/09 05:32 AM   Updated: 03/Aug/09 10:09 AM
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Component/s: None
Affects Version/s: None
Fix Version/s: None

Environment:
I'm using the version we downloaded a couple of months ago.
I have a Dell, mid-Sept. '05. It has Microsoft XP Professional + an ATI 1650 X graphics card.
I use a McAfee Total Protection program.
I clear Cache and Cookies in SL 2 -3 times a week.
I clear Cookies, Defragment, Temporary Files on my computer weekly.
I regularly examine my Inventory and discard inaccurate landmarks, no longer useful items.
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 Description  « Hide
On 8-1-09 I went to Matika's Textures, bought some of her textures.

I also tried to buy a set of Rug Textures from Nympheas Nogah, which were in Matika's shop.
I clicked on the poster on the wall (as I'd done when buying Matika's flower textures).
The $ was deducted from my account, but Nympheas' rug textures didn't make it into my Inventory.
I sent her an IM.
Nympheas was kind enough to TP me to her own shop and gave me a copy of the set I tried to buy.
She has to pay Matika a fee for the rug textures I tried to buy even though I didn't get them.

Nympheas said this happened to other people that day. Please help her. She's a skilled texture maker and a kind-hearted business person.

Thank you



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Ellla McMahon added a comment - 03/Aug/09 10:06 AM
Franja, please see the link on the JIRA Home page

Missing/Lost Inventory? Go here

If this is still an issue please Submit a Ticket with Support for account-specific help. This is available for all Account types see Ticket Types
I appear to be missing inventory that I know should be there. What do I do?

The merchant can also Submit a Ticket with Support for Region-specific advice relating to this issue.

Thank you : )


Ellla McMahon made changes - 03/Aug/09 10:06 AM
Field Original Value New Value
Status Open [ 1 ] Resolved [ 5 ]
Resolution Contact Support [ 7 ]
Ellla McMahon made changes - 03/Aug/09 10:07 AM
Link This issue Relates to SVC-114 [ SVC-114 ]
Ellla McMahon made changes - 03/Aug/09 10:07 AM
Link This issue Relates to MISC-571 [ MISC-571 ]
Ellla McMahon made changes - 03/Aug/09 10:08 AM
Link This issue Relates to MISC-571 [ MISC-571 ]
Ellla McMahon made changes - 03/Aug/09 10:09 AM
Link This issue duplicates MISC-571 [ MISC-571 ]