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Key: MISC-200
Type: New Feature New Feature
Status: Closed Closed
Resolution: Won't Finish
Priority: Normal Normal
Assignee: Unassigned
Reporter: Heather Goodliffe
Votes: 2
Watchers: 0
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4. Second Life Misc Issues - MISC

Random users can "Close" or "Resolve" your issues

Created: 12/May/07 11:28 AM   Updated: 02/Dec/07 12:54 PM
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Component/s: None
Affects Version/s: None
Fix Version/s: None

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Seems anyone can discount your submissions without much justification, authority, or even notification. Even if a significant number of peopel may have took the time to read and/or reproduce it, all it takes it one person to cause annoyance and confusion and stop the ability to vote on an issue.

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Heather Goodliffe added a comment - 12/May/07 11:30 AM
Notifications would enable people to keep on top of their issues submissions.

Heather Goodliffe added a comment - 12/May/07 11:36 AM
meant to link it to WEB-58, not MISC-38

Dzonatas Sol added a comment - 12/May/07 12:36 PM
Heather IM'd me over questions of the resolution on MISC-56. In the end I asked Heather to join us at a Bug Triage.

Dzonatas Sol added a comment - 12/May/07 01:11 PM
Heather, you can post the log of that IM session here if you like.

Simon Nolan added a comment - 13/May/07 02:49 PM
Changing from Bug to Feature Request. Note also that, conversely, anyone can reopen an issue as well. Even if closed by a Linden.

WorkingOnIt Linden added a comment - 14/May/07 09:36 AM
If there's specific users who are particularly being problematic, let Rob and Torley Linden know, please. Thanks for your concern about this.

Thraxis Epsilon added a comment - 14/May/07 09:59 AM
This duplicates a previous issue

Prokofy Neva added a comment - 30/Nov/07 11:59 PM
Wow interesting history to this issue, so I'm not the only one to raise it! It's been raised now twice before, and a Linden has even delivered an edict that appeals can be made to Lindens if something appears to be closed/moved unfairly.

While I don't support the idea of only having Lindens close issues, I think that the system either has to have consent for closure generated by a notification and a toggle (with a time-out of 30 days) or possible if an issue is closed and then opened and closed in a tug of war again, it should trigger Linden review. Its votes should not become frozen.

See WEB-382.


Fluf Fredriksson added a comment - 01/Dec/07 06:18 AM
This seems to an issue that people will see differently depending on how they expect other people to behave.

I don't have a problem with independent peer review of JIRA information, and believe that most people behave responsibly and politely when linking or resolving issues. Other people seem to believe most people will go on a JIRA edit / resolve / close spree's purely for the fun of it and ruin perfectly good entries.

Since these are fairly basic personal perspectives on life and one's peers, there's little anyone can do to convince someone from the happy crowd (me), that this is a problem, and little that I can do for the unhappy crowd to convince them that people are usually a lot nicer than that.

However, wiki's have become a huge success because largely (with some notable exceptions), people contribute positively to an editable information system. The solution to wiki and JIRA "griefers" is to ban them and roll back any edits or changes they may have made.

In the JIRA this is particularly easy since you can watch your own issue and be notified immediately when a change occurs. If it is an un-justified "resolved" or "closed" change, it's very very easy to edit your issue, re-open it and post a comment explaining why you feel the issue needs to remain open.

And since the Linden voice has said "If there's specific users who are particularly being problematic, let Rob and Torley Linden know, please." then you have a route to take should you feel a particular user is griefing the JIRA.


Gordon Wendt added a comment - 02/Dec/07 12:54 PM
closing as fixed since as workingonit said if someone is abusing the ability to close issues they can be reported to one of the lindens and they'll take action (in theory at least)