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Issue Details (XML | Word | Printable)

Key: MISC-1109
Type: Bug Bug
Status: Resolved Resolved
Resolution: Fixed
Priority: Major Major
Assignee: WorkingOnIt Linden
Reporter: Tengu Yamabushi
Votes: 7
Watchers: 3
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4. Second Life Misc Issues - MISC

Abuse Reports auto-reject reports of copyright infringement. pJIRA entry made to alert devs and ensure a 'paper' trail

Created: 11/Apr/08 04:29 PM   Updated: 17/Oct/08 11:05 AM
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Component/s: Miscellaneous
Affects Version/s: None
Fix Version/s: None

File Attachments: None
Image Attachments:

1. ar_rejected_copyright_redacted.jpg
(262 kB)

2. copybot_ar_autorejected.JPG
(54 kB)
Environment: N/A
Issue Links:
Relates
 

Linden Lab Issue ID: DEV-18456
Linden Lab Internal Branch: /viewer/viewer_1-21


 Description  « Hide
(reference: see http://blog.secondlife.com/2008/04/11/protecting-your-copyrighted-content/, posts #17 and #88)

Linden Lab says:

"If you believe that a Resident has used CopyBot (or a similar application) to make infringing copies of your content, please file an abuse report and provide as much information as you can to support your claim."

However, there seems to be a filter in the Abuse Report feature which specifically scans for words such as 'CopyBot' and auto-rejects the Abuse Report. The person attempting to submit the Abuse Report is met with the following popup (screenshot attached):

"Dear Resident,

Reports about copyright infringement can only be submitted as described in http://secondlife.com/corporate/dmca.php.

Reports concerning copyright infringement will automatically be discarded if they are submitted through the 'Abuse Report' feature. If your report does not relate to copyright infringement, you may close this window and finish submitting your report.

Thank you,

Linden Lab"

We are told to 'Abuse Report Infringing Use of CopyBot', yet it is quite obvious that policy-as-expressed-in-code is specifically set up to disallow the very reporting we're being asked to perform.

LauraP Linden's response:

"Thanks for pointing this out. We will change this auto-response text. Claims that another Resident is using CopyBot to make infringing copies should be submitted as abuse reports. Claims requesting removal of certain infringing content should be submitted through the DMCA process. I hope this explanation helps."

This pJIRA is a marker to ensure that the issue is a) seen by LL devs, and b) not lost. Please "change this autoresponse text" (actually, it should be removed altogether) as soon as possible. Thanks



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Nadine Nozaki made changes - 16/Apr/08 01:50 AM
Field Original Value New Value
Link This issue is related to by MISC-962 [ MISC-962 ]
Tengu Yamabushi made changes - 16/Jul/08 01:30 PM
Attachment ar_rejected_copyright_redacted.jpg [ 17659 ]
lindenrobot made changes - 28/Jul/08 03:15 PM
Linden Lab Issue ID DEV-18456
Ramzi Linden made changes - 13/Aug/08 02:07 PM
Assignee WorkingOnIt Linden [ WorkingOnIt Linden ]
Bambers Linden made changes - 28/Aug/08 07:43 PM
Status Open [ 1 ] Fix Pending [ 10001 ]
Linden Lab Internal Branch /viewer/viewer_1-21
Ramzi Linden made changes - 17/Oct/08 11:05 AM
Status Fix Pending [ 10001 ] Resolved [ 5 ]
Resolution Fixed [ 1 ]
Sue Linden made changes - 13/Nov/08 11:46 AM
Workflow jira-2007-12-22a [ 54671 ] jira-2008-11-14 [ 76646 ]
Sue Linden made changes - 13/Nov/08 04:22 PM
Workflow jira-2008-11-14 [ 76646 ] jira-2008-11-14a [ 84929 ]